[{"data":1,"prerenderedAt":83},["ShallowReactive",2],{"$fyCrE0PUOqaLf55qa7H9Tr0MD2Kkeh1aMw0m4LffQS0w":3,"$f4huOFSMwV0EhMJAcBzAIJkNjGv3Ai0G8oTP3uxF7Qgo":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":14,"schema":27},"15bd39d76841da71414f05ce7c027353a622552a1d26515df5848e10377b3b00","clinical-retention-specialist-south-fl-tn-ga-sc-at-insulet-corporation-0b898356b3","Clinical Retention Specialist (South - FL, TN, GA, SC)","Insulet Corporation","https://logo.clearbit.com/insulet.com","Creating a better world through innovative technology that improves the lives of people with diabetes. #Podders","Medical Equipment Manufacturing","2 Locations","",false,[16],"Full-time","Marketing","\u003Cp>Job Summary\u003C/p>Clinical Retention Specialist\u003Cbr>Overview\u003Cbr>The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\u003Cbr>The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\u003Cbr>________________________________________\u003Cbr>Key Responsibilities\u003Cbr>Clinical Expertise & Education\u003Cbr>•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\u003Cbr>•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\u003Cbr>•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\u003Cbr>•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\u003Cbr>•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\u003Cbr>•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\u003Cbr>•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\u003Cbr>Customer & Healthcare Provider Engagement / Retention (Sales Based)\u003Cbr>•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\u003Cbr>\u003Cbr>•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\u003Cbr>\u003Cbr>•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\u003Cbr>\u003Cbr>•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\u003Cbr>\u003Cbr>•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \u003Cbr>\u003Cbr>•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\u003Cbr>\u003Cbr>•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\u003Cbr>\u003Cbr>•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\u003Cbr>\u003Cbr>•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\u003Cbr>________________________________________\u003Cbr>Cross Functional Collaboration\u003Cbr>•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\u003Cbr>\u003Cbr>•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\u003Cbr>\u003Cbr>•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\u003Cbr>\u003Cbr>•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\u003Cbr>\u003Cbr>•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\u003Cbr>Data Analysis & Documentation\u003Cbr>•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\u003Cbr>•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\u003Cbr>\u003Cbr>•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\u003Cbr>\u003Cbr>•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\u003Cbr>Education & Experience\u003Cbr>•\tBachelor’s degree required.\u003Cbr>•\tActive, professional clinical credentials required, such as: \u003Cbr>o\tRegistered Nurse (RN)\u003Cbr>o\tRegistered Dietitian (RD)\u003Cbr>•\t3+ years of experience training and/or supporting insulin pump patients.\u003Cbr>•\tDirect experience working with healthcare providers in a diabetes care setting.\u003Cbr>•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\u003Cbr>•\tAbility to maintain all required professional licensure and Omnipod product certifications.\u003Cbr>•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\u003Cbr>________________________________________\u003Cbr>Skills & Competencies\u003Cbr>•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\u003Cbr>•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\u003Cbr>•\tConsultative, influence based approach to customer engagement and retention.\u003Cbr>•\tProven ability to build trust and long term relationships in a remote, phone based environment.\u003Cbr>•\tStrong problem solving, workflow optimization, and objection handling skills.\u003Cbr>•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\u003Cbr>•\tProficiency in Microsoft Office and Salesforce.\u003Cbr>•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\u003Cbr>________________________________________\u003Cbr>Physical & Work Requirements\u003Cbr>•\tRemote position – must live in assigned geographic region \u003Cbr>•\tHome workspace must meet company security and productivity standards.\u003Cbr>•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\u003Cbr>•\tManual dexterity required for computer and headset use.\u003Cbr>•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed

Clinical Retention Specialist\nOverview\nThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\nThe ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\n________________________________________\nKey Responsibilities\nClinical Expertise & Education\n•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\n•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\n•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\n•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\n•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\n•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\n•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\nCustomer & Healthcare Provider Engagement / Retention (Sales Based)\n•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\n\n•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\n\n•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\n\n•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\n\n•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \n\n•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\n\n•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\n\n•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\n\n•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\n________________________________________\nCross Functional Collaboration\n•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\n\n•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\n\n•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\n\n•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\n\n•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\nData Analysis & Documentation\n•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\n•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\n\n•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\n\n•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\nEducation & Experience\n•\tBachelor’s degree required.\n•\tActive, professional clinical credentials required, such as: \no\tRegistered Nurse (RN)\no\tRegistered Dietitian (RD)\n•\t3+ years of experience training and/or supporting insulin pump patients.\n•\tDirect experience working with healthcare providers in a diabetes care setting.\n•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\n•\tAbility to maintain all required professional licensure and Omnipod product certifications.\n•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\n________________________________________\nSkills & Competencies\n•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\n•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\n•\tConsultative, influence based approach to customer engagement and retention.\n•\tProven ability to build trust and long term relationships in a remote, phone based environment.\n•\tStrong problem solving, workflow optimization, and objection handling skills.\n•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\n•\tProficiency in Microsoft Office and Salesforce.\n•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\n________________________________________\nPhysical & Work Requirements\n•\tRemote position – must live in assigned geographic region \n•\tHome workspace must meet company security and productivity standards.\n•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\n•\tManual dexterity required for computer and headset use.\n•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed\u003Cp>Additional Information:\u003C/p>

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.\u003Cp>Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.\u003Cbr>\u003Cbr>We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!\u003C/p>\u003Cp>At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\u003C/p>\u003Cp>(Know Your Rights)\u003C/p>","Job SummaryClinical Retention SpecialistOverviewThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.________________________________________Key ResponsibilitiesClinical Expertise & Education•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.Customer & Healthcare Provider Engagement / Retention (Sales Based)•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. •\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.________________________________________Cross Functional Collaboration•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________Data Analysis & Documentation•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________Education & Experience•\tBachelor’s degree required.•\tActive, professional clinical credentials required, such as: o\tRegistered Nurse (RN)o\tRegistered Dietitian (RD)•\t3+ years of experience training and/or supporting insulin pump patients.•\tDirect experience working with healthcare providers in a diabetes care setting.•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.•\tAbility to maintain all required professional licensure and Omnipod product certifications.•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.________________________________________Skills & Competencies•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.•\tConsultative, influence based approach to customer engagement and retention.•\tProven ability to build trust and long term relationships in a remote, phone based environment.•\tStrong problem solving, workflow optimization, and objection handling skills.•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.•\tProficiency in Microsoft Office and Salesforce.•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.________________________________________Physical & Work Requirements•\tRemote position – must live in assigned geographic region •\tHome workspace must meet company security and productivity standards.•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.•\tManual dexterity required for computer and headset use.•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed

Clinical Retention Specialist\nOverview\nThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\nThe ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\n________________________________________\nKey Responsibilities\nClinical Expertise & Education\n•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\n•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\n•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\n•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\n•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\n•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\n•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\nCustomer & Healthcare Provider Engagement / Retention (Sales Based)\n•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\n\n•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\n\n•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\n\n•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\n\n•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \n\n•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\n\n•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\n\n•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\n\n•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\n________________________________________\nCross Functional Collaboration\n•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\n\n•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\n\n•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\n\n•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\n\n•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\nData Analysis & Documentation\n•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\n•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\n\n•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\n\n•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\nEducation & Experience\n•\tBachelor’s degree required.\n•\tActive, professional clinical credentials required, such as: \no\tRegistered Nurse (RN)\no\tRegistered Dietitian (RD)\n•\t3+ years of experience training and/or supporting insulin pump patients.\n•\tDirect experience working with healthcare providers in a diabetes care setting.\n•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\n•\tAbility to maintain all required professional licensure and Omnipod product certifications.\n•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\n________________________________________\nSkills & Competencies\n•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\n•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\n•\tConsultative, influence based approach to customer engagement and retention.\n•\tProven ability to build trust and long term relationships in a remote, phone based environment.\n•\tStrong problem solving, workflow optimization, and objection handling skills.\n•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\n•\tProficiency in Microsoft Office and Salesforce.\n•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\n________________________________________\nPhysical & Work Requirements\n•\tRemote position – must live in assigned geographic region \n•\tHome workspace must meet company security and productivity standards.\n•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\n•\tManual dexterity required for computer and headset use.\n•\tAvailability for occasional evenings, weekends, holidays, and limited travel as neededAdditional Information:

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.(Know Your Rights)",0,1787823022000,"2026-08-27 11:32:12","2026-08-27T09:32:12.000Z",79300,118900,"USD",{"jsonldValid":14,"jsonld":13},{"jobs":29},[30,36,45,50,59,73],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":34,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":14,"schema":35},"427b8ad89688fcc98e385f28ca0ea8d14d168b75b305a371c6f0a025388b9031","clinical-retention-specialist-west-ca-az-co-hi-id-ks-at-insulet-corporation-e5613b37c8","Clinical Retention Specialist (West-CA, AZ, CO, HI, ID, KS)",[16],{"jsonldValid":14,"jsonld":13},{"id":37,"slug":38,"title":39,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":40,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":41,"updatedAtISO":42,"postedAtISO":43,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":14,"schema":44},"9424498f1ff4bc3caf4dec907910778f9555c141404c88ab2c310e3ad00a12b5","clinical-retention-specialist-central-mi-in-il-wi-oh-mn-ia-s-at-insulet-corporation-19ae2caff2","Clinical Retention Specialist (Central - MI, IN, IL, WI, OH, MN, IA, SD, ND)",[16],1787419802000,"2026-08-22 19:30:58","2026-08-22T17:30:58.000Z",{"jsonldValid":14,"jsonld":13},{"id":46,"slug":47,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":48,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":41,"updatedAtISO":42,"postedAtISO":43,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":14,"schema":49},"c034d883964c549627e4616763f6e652b5ab19721986630cbc1256e11c9064b9","clinical-retention-specialist-west-ca-az-co-hi-id-ks-at-insulet-corporation-7e004d29e3",[16],{"jsonldValid":14,"jsonld":13},{"id":51,"slug":52,"title":53,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":54,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":55,"updatedAtISO":56,"postedAtISO":57,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":14,"schema":58},"463bb5ab5256e6e672def4783e81eab0f873fe9698b740af2f972b4a2d6a5518","clinical-retention-specialist-south-central-ok-mo-ar-nm-ms-t-at-insulet-corporation-3b940fbfe7","Clinical Retention Specialist (South Central - OK, MO, AR, NM, MS, TX, LA, AL)",[16],1787240303000,"2026-08-20 17:40:11","2026-08-20T15:40:11.000Z",{"jsonldValid":14,"jsonld":13},{"id":60,"slug":61,"title":62,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":63,"country":13,"remote":14,"employmentType":64,"department":17,"content_html":65,"content_text":66,"years":20,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":14,"salaryMin":70,"salaryMax":71,"currency":26,"isPaid":14,"schema":72},"77aa3e9f2e3dd9f89e141fdc4a4e98e2294b95f7a9b389b3bf5a9ac6432dae45","clinical-retention-specialist-west-region-az-co-hi-id-ks-mt--at-insulet-corporation-956dfd4db3","Clinical Retention Specialist (West Region - AZ, CO, HI, ID, KS, MT, NE, NV, OR, UT, WA)","12 Locations",[16],"\u003Cp>Job Summary\u003C/p>Ready to take the next step in your career? As a Clinical Retention Specialist for the South Central region, you’ll work on high-impact initiatives, partner with cross-functional teams, and help scale one of the most exciting growth phases in our company’s history

\u003Cp>The \u003Cb>Clinical Retention Specialist\u003C/b> is a clinically driven retention role focused on strengthening long‑term adoption of Omnipod® products and improving health and quality‑of‑life outcomes for people living with diabetes. This position blends \u003Cb>deep clinical expertise, consultative selling, and relationship management\u003C/b> to retain customers through high‑impact education, proactive issue resolution, and personalized clinical support.\u003C/p>\u003Cp>The ideal candidate is a \u003Cb>dynamic, results‑oriented clinical educator\u003C/b> who thrives in a fast‑paced, high‑volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value‑driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long‑term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day‑to‑day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>\u003Cb>Clinical Expertise & Education\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provide proactive follow‑up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\u003C/p>\u003C/li>\u003Cli>\u003Cp>Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Customer & Healthcare Provider Engagement / Retention (Sales‑Based)\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence‑building, and outcome‑focused discussions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long‑term therapy adoption\u003C/p>\u003C/li>\u003Cli>\u003Cp>Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Cross‑Functional Collaboration\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Data Analysis & Documentation\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Education & Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree required.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Active, professional clinical credentials required, such as:\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>3+ years of experience\u003C/b> training and/or supporting insulin pump patients.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Direct experience working with healthcare providers in a diabetes care setting.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Current Certified Diabetes Care and Education Specialist (CDCES) credential required.\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to maintain all required professional licensure and Omnipod product certifications.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills & Competencies\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong clinical acumen with expertise in diabetes technology and data interpretation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent phone presence with exceptional interpersonal, customer service, and communication skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Consultative, influence‑based approach to customer engagement and retention.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven ability to build trust and long‑term relationships in a remote, phone‑based environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong problem‑solving, workflow optimization, and objection‑handling skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Self‑directed, process‑oriented, and adaptable in a fast‑paced retention‑focused setting.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in Microsoft Office and Salesforce.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Prior industry, commercial, or sales‑adjacent clinical experience strongly preferred.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Physical & Work Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Remote position – must live in assigned geographic region: \u003Cb>West Region - AZ, CO, HI, ID, KS, MT, NE, NV, OR, UT, WA\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Home workspace must meet company security and productivity standards.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to sit and speak on the phone for extended periods during scheduled shifts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manual dexterity required for computer and headset use.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Availability for occasional evenings, weekends, holidays, and limited travel as needed\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Additional Information:\u003C/p>

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $87,200.00 - $130,850.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.\u003Cp>Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.\u003Cbr>\u003Cbr>We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!\u003C/p>\u003Cp>At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\u003C/p>\u003Cp>(Know Your Rights)\u003C/p>","Job SummaryReady to take the next step in your career? As a Clinical Retention Specialist for the South Central region, you’ll work on high-impact initiatives, partner with cross-functional teams, and help scale one of the most exciting growth phases in our company’s history

The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long‑term adoption of Omnipod® products and improving health and quality‑of‑life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high‑impact education, proactive issue resolution, and personalized clinical support.The ideal candidate is a dynamic, results‑oriented clinical educator who thrives in a fast‑paced, high‑volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value‑driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long‑term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day‑to‑day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.Key ResponsibilitiesClinical Expertise & EducationApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.Provide proactive follow‑up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelinesDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.Customer & Healthcare Provider Engagement / Retention (Sales‑Based)Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidanceSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence‑building, and outcome‑focused discussions.Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies.Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long‑term therapy adoptionShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.Cross‑Functional CollaborationCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.Data Analysis & DocumentationAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.Education & ExperienceBachelor’s degree required.Active, professional clinical credentials required, such as:3+ years of experience training and/or supporting insulin pump patients.Direct experience working with healthcare providers in a diabetes care setting.Current Certified Diabetes Care and Education Specialist (CDCES) credential required.Ability to maintain all required professional licensure and Omnipod product certifications.Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.Skills & CompetenciesStrong clinical acumen with expertise in diabetes technology and data interpretation.Excellent phone presence with exceptional interpersonal, customer service, and communication skills.Consultative, influence‑based approach to customer engagement and retention.Proven ability to build trust and long‑term relationships in a remote, phone‑based environment.Strong problem‑solving, workflow optimization, and objection‑handling skills.Self‑directed, process‑oriented, and adaptable in a fast‑paced retention‑focused setting.Proficiency in Microsoft Office and Salesforce.Prior industry, commercial, or sales‑adjacent clinical experience strongly preferred.Physical & Work RequirementsRemote position – must live in assigned geographic region: West Region - AZ, CO, HI, ID, KS, MT, NE, NV, OR, UT, WAHome workspace must meet company security and productivity standards.Ability to sit and speak on the phone for extended periods during scheduled shifts.Manual dexterity required for computer and headset use.Availability for occasional evenings, weekends, holidays, and limited travel as neededAdditional Information:

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $87,200.00 - $130,850.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.(Know Your Rights)",1786764934000,"2026-08-15 05:36:35","2026-08-15T03:36:35.000Z",87200,130850,{"jsonldValid":14,"jsonld":13},{"id":74,"slug":75,"title":39,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":76,"department":17,"content_html":77,"content_text":78,"years":20,"createdAt":79,"updatedAtISO":80,"postedAtISO":81,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":14,"schema":82},"77f46d5ee2bcad24c6b124145f5243772ed01af4275e6241427b1d420cb5e9aa","clinical-retention-specialist-central-mi-in-il-wi-oh-mn-ia-s-at-insulet-corporation-e3e6646925",[16],"\u003Cp>Job Summary\u003C/p>The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\u003Cbr>The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.

\u003Cp>Key Responsibilities\u003C/p>\u003Cp>\u003Cbr>Clinical Expertise & Education\u003C/p>\u003Cul>\u003Cli>\u003Cp>Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\u003C/p>\u003C/li>\u003Cli>\u003Cp>Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Customer & Healthcare Provider Engagement / Retention (Sales Based)\u003C/p>\u003Cul>\u003Cli>\u003Cp>Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\u003C/p>\u003C/li>\u003Cli>\u003Cp>Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>Cross Functional Collaboration\u003C/p>\u003Cul>\u003Cli>\u003Cp>Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Data Analysis & Documentation\u003C/p>\u003Cul>\u003Cli>\u003Cp>Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Education & Experience\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree required.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Active, professional clinical credentials required, such as: Registered Nurse (RN) or o Registered Dietitian (RD)\u003C/p>\u003C/li>\u003Cli>\u003Cp>3+ years of experience training and/or supporting insulin pump patients.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Direct experience working with healthcare providers in a diabetes care setting.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Current Certified Diabetes Care and Education Specialist (CDCES) credential required.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to maintain all required professional licensure and Omnipod product certifications.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>Skills & Competencies\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong clinical acumen with expertise in diabetes technology and data interpretation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent phone presence with exceptional interpersonal, customer service, and communication skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Consultative, influence based approach to customer engagement and retention.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven ability to build trust and long term relationships in a remote, phone based environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong problem solving, workflow optimization, and objection handling skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Self directed, process oriented, and adaptable in a fast paced retention focused setting.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in Microsoft Office and Salesforce.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Prior industry, commercial, or sales adjacent clinical experience strongly preferred.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>Physical & Work Requirements\u003C/p>\u003Cul>\u003Cli>\u003Cp>Remote position – must live in assigned geographic region\u003C/p>\u003C/li>\u003Cli>\u003Cp>Home workspace must meet company security and productivity standards.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to sit and speak on the phone for extended periods during scheduled shifts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manual dexterity required for computer and headset use.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Availability for occasional evenings, weekends, holidays, and limited travel as needed\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Additional Information:\u003C/p>

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.\u003Cp>Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.\u003Cbr>\u003Cbr>We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!\u003C/p>\u003Cp>At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\u003C/p>\u003Cp>(Know Your Rights)\u003C/p>","Job SummaryThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.

Key ResponsibilitiesClinical Expertise & EducationApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelinesDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.Customer & Healthcare Provider Engagement / Retention (Sales Based)Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidanceSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies.Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoptionShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.Cross Functional CollaborationCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.Data Analysis & DocumentationAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.Education & ExperienceBachelor’s degree required.Active, professional clinical credentials required, such as: Registered Nurse (RN) or o Registered Dietitian (RD)3+ years of experience training and/or supporting insulin pump patients.Direct experience working with healthcare providers in a diabetes care setting.Current Certified Diabetes Care and Education Specialist (CDCES) credential required.Ability to maintain all required professional licensure and Omnipod product certifications.Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.Skills & CompetenciesStrong clinical acumen with expertise in diabetes technology and data interpretation.Excellent phone presence with exceptional interpersonal, customer service, and communication skills.Consultative, influence based approach to customer engagement and retention.Proven ability to build trust and long term relationships in a remote, phone based environment.Strong problem solving, workflow optimization, and objection handling skills.Self directed, process oriented, and adaptable in a fast paced retention focused setting.Proficiency in Microsoft Office and Salesforce.Prior industry, commercial, or sales adjacent clinical experience strongly preferred.Physical & Work RequirementsRemote position – must live in assigned geographic regionHome workspace must meet company security and productivity standards.Ability to sit and speak on the phone for extended periods during scheduled shifts.Manual dexterity required for computer and headset use.Availability for occasional evenings, weekends, holidays, and limited travel as neededAdditional Information:

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.(Know Your Rights)",1786678180000,"2026-08-14 05:33:36","2026-08-14T03:33:36.000Z",{"jsonldValid":14,"jsonld":13},1787839237344]