[{"data":1,"prerenderedAt":131},["ShallowReactive",2],{"$f8CS1vNfTdnyTc8Ok0BcpZKjH-MyAin-Sn35RNMpZ_iU":3,"$f6cDn7oANO1RddvdSahGPuoA3pLmTrZAHU9tC7SgPy-0":31},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"applicantCountries":15,"applicantStates":16,"remote":17,"employmentType":18,"department":20,"content_html":21,"content_text":22,"years":23,"createdAt":24,"updatedAtISO":25,"postedAtISO":26,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":17,"schema":30},"90dcae44a5e08f30931074fb727f2a7be6ac359592f9bd56978555aae9904325","38565afa43d4b39f234496355b8173845902d144a35a051e466408d9b9c61cad","crm-and-it-administrator-at-astrazeneca-1db07fe91c","CRM & IT Administrator","AstraZeneca","https://cdn.jobboardwise.com/logo/astrazeneca.com","What science can do","Pharmaceutical Manufacturing","Romania - Bucharest","Romania",[],[],false,[19],"Full-time","Marketing","\u003Ch1> CRM &amp; IT Administrator\u003C/h1>\u003Ch3>\u003C/h3>\u003Cp>The CRM &amp; IT Administrator owns the configuration, administration, and day-to-day operations of the&nbsp;\u003Cb>CRM\u003C/b>&nbsp;and other related&nbsp;\u003Cb>commercial platforms, \u003C/b>ensuring they are optimized for business value. The role enables field teams, medical affairs, market access, and office based stakeholders to deliver&nbsp;\u003Cb>data driven, compliant engagements\u003C/b>&nbsp;through reliable systems, accurate data, and actionable insights. In addition, the CRM &amp; IT Administrator will provide&nbsp;backup support&nbsp;to IT Specialists as needed, with focus on maintaining robust operations and driving&nbsp;\u003Cb>continuous improvement\u003C/b>&nbsp;across the commercial technology stack.\u003C/p>\u003Ch3>\u003Cb>Key Responsibilities\u003C/b>\u003C/h3>\u003Cul>\u003Cli>\u003Cb>User Support &amp; Enablement\u003C/b>: Provide Level 1 and Level 2 support for commercial tools and systems, such as CRM, MDM, Account Working platform, and other customer-engagement solutions, ensuring timely issue resolution, user guidance, and continuity of service. Develop training materials, how-to guides, update the knowledge base and FAQs. Conduct users onboarding sessions and deliver foundational training on customer interaction solutions for both field teams and head-office users, ensuring confident adoption and effective day-to-day use.\u003C/li>\u003Cli>\u003Cb>CRM Administration\u003C/b>: Configure profiles, roles, fields, validation rules, configuration items, approval processes, territories, and call reporting; manage CLM content distribution and templates needed for customers interactions throughout approved channels.\u003C/li>\u003Cli>\u003Cb>Data Management, Analytics &amp; Reporting\u003C/b>: Oversee HCP/HCO master data, affiliations, and account hierarchies; implement deduplication, data stewardship workflows, and data quality KPIs; manage consent, opt ins/opt outs, and permissible use. Build and maintain reports/dashboards for engagement metrics, call activity, KPIs, and territory performance.\u003C/li>\u003Cli>\u003Cb>Continuous Improvement &amp; Change Management\u003C/b>: Liaise with&nbsp;Commercial IT,&nbsp;Innovation Excellence, and&nbsp;Commercial Excellence&nbsp;global teams on upcoming releases, new features, and enhancements for our commercial solutions.&nbsp;Drive backlog management, prioritization, and roadmap planning&nbsp;in alignment with the&nbsp;commercial strategy. Promote different customer interaction features adoption.\u003C/li>\u003Cli>\u003Cb>IT team collaboration and coverage\u003C/b>: Collaborate closely with IT peers on shared deliverables and provide backup coverage during absences, ensuring continuity of support and timely incident resolution.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>&nbsp;\u003C/b>\u003C/p>\u003Ch3>\u003Cb>Qualifications\u003C/b>\u003C/h3>\u003Cp>\u003Ci>Experience\u003C/i>:\u003C/p>\u003Cul>\u003Cli>At least two years of experience managing IT solutions including providing customer support on it\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Ability to collaborate across multidisciplinary teams to standardize configurations, document runbooks, and provide coverage during team absences is highly desirable.\u003C/li>\u003Cli>Basic understanding of commercial activities, preferably in pharma industry (exposure to&nbsp;Customer Relationship Management, Master Data Management or other customer facing\u003Cb> \u003C/b>systems is considered an advantage).\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Hands-on experience with enterprise iOS and Windows devices is preferred. Familiarity with Mobile Device Management administration, including device enrollment, profile management, app deployment, user provisioning, and troubleshooting, is an advantage.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>Technical Skills\u003C/i>:\u003C/p>\u003Cul>\u003Cli>Proficient in L1/L2 support, incident and request management, and SLA adherence, with a strong focus on&nbsp;\u003Cb>customer satisfaction\u003C/b>&nbsp;(triage, root cause analysis, clear communication, and timely resolution)\u003C/li>\u003Cli>Preferably experience managing customer facing solutions and master data management systems; executing data stewardship workflows (deduplication, merges, survivorship rules), and maintaining data quality KPIs.\u003C/li>\u003Cli>Report and dashboard building; basic SQL and Excel proficiency.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>Communication\u003C/i>: Strong stakeholder communication, requirements gathering, and training skills.\u003C/p>\u003Cbr>\u003Cp>\u003Ci>Compliance Awareness\u003C/i>\u003Cb>: \u003C/b>Understanding of privacy and regulated environments (GDPR/CCPA, GxP basics), audit trails, and access reviews.\u003C/p>\u003Ch3>\u003Cb>Key Competencies\u003C/b>\u003C/h3>\u003Cul>\u003Cli>\u003Cb>Customer Orientation\u003C/b>: Translate business needs into scalable system configuration.\u003C/li>\u003Cli>\u003Cb>Problem Solving\u003C/b>: Diagnose data, integration, and configuration issues; propose pragmatic fixes.\u003C/li>\u003Cli>\u003Cb>Ownership &amp; Governance\u003C/b>: Maintain disciplined change control and documentation.\u003C/li>\u003Cli>\u003Cb>Adaptability\u003C/b>: Operate in fast paced, evolving environments; effectively manage multiple priorities and shifting deadlines while maintaining quality and focus.\u003C/li>\u003Cli>\u003Cb>Collaboration\u003C/b>: Work across commercial, medical, innovation excellence and IT teams.\u003C/li>\u003C/ul>\u003Cp>Location and Working Model\u003C/p>\u003Cul>\u003Cli>On‑site office presence required.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>Why AstraZeneca?\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At AstraZeneca, we’re dedicated to being a phenomenal Place to Work. You are empowered to push the boundaries of science and fuel your entrepreneurial spirit. There’s no better place to make a difference in medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and is always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare.\u003C/p>\u003Cp>\u003Cb>Date Posted\u003C/b>\u003C/p>09-Oct-2026\u003Cp>\u003Cb>Closing Date\u003C/b>\u003C/p>\u003Cp>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.\u003C/p>","CRM & IT Administrator The CRM & IT Administrator owns the configuration, administration, and day-to-day operations of the CRM and other related commercial platforms, ensuring they are optimized for business value. The role enables field teams, medical affairs, market access, and office based stakeholders to deliver data driven, compliant engagements through reliable systems, accurate data, and actionable insights. In addition, the CRM & IT Administrator will provide backup support to IT Specialists as needed, with focus on maintaining robust operations and driving continuous improvement across the commercial technology stack. Key Responsibilities User Support & Enablement : Provide Level 1 and Level 2 support for commercial tools and systems, such as CRM, MDM, Account Working platform, and other customer-engagement solutions, ensuring timely issue resolution, user guidance, and continuity of service. Develop training materials, how-to guides, update the knowledge base and FAQs. Conduct users onboarding sessions and deliver foundational training on customer interaction solutions for both field teams and head-office users, ensuring confident adoption and effective day-to-day use. CRM Administration : Configure profiles, roles, fields, validation rules, configuration items, approval processes, territories, and call reporting; manage CLM content distribution and templates needed for customers interactions throughout approved channels. Data Management, Analytics & Reporting : Oversee HCP/HCO master data, affiliations, and account hierarchies; implement deduplication, data stewardship workflows, and data quality KPIs; manage consent, opt ins/opt outs, and permissible use. Build and maintain reports/dashboards for engagement metrics, call activity, KPIs, and territory performance. Continuous Improvement & Change Management : Liaise with Commercial IT, Innovation Excellence, and Commercial Excellence global teams on upcoming releases, new features, and enhancements for our commercial solutions. Drive backlog management, prioritization, and roadmap planning in alignment with the commercial strategy. Promote different customer interaction features adoption. IT team collaboration and coverage : Collaborate closely with IT peers on shared deliverables and provide backup coverage during absences, ensuring continuity of support and timely incident resolution. Qualifications Experience : At least two years of experience managing IT solutions including providing customer support on it Ability to collaborate across multidisciplinary teams to standardize configurations, document runbooks, and provide coverage during team absences is highly desirable. Basic understanding of commercial activities, preferably in pharma industry (exposure to Customer Relationship Management, Master Data Management or other customer facing systems is considered an advantage). Hands-on experience with enterprise iOS and Windows devices is preferred. Familiarity with Mobile Device Management administration, including device enrollment, profile management, app deployment, user provisioning, and troubleshooting, is an advantage. Technical Skills : Proficient in L1/L2 support, incident and request management, and SLA adherence, with a strong focus on customer satisfaction (triage, root cause analysis, clear communication, and timely resolution) Preferably experience managing customer facing solutions and master data management systems; executing data stewardship workflows (deduplication, merges, survivorship rules), and maintaining data quality KPIs. Report and dashboard building; basic SQL and Excel proficiency. Communication : Strong stakeholder communication, requirements gathering, and training skills. Compliance Awareness : Understanding of privacy and regulated environments (GDPR/CCPA, GxP basics), audit trails, and access reviews. Key Competencies Customer Orientation : Translate business needs into scalable system configuration. Problem Solving : Diagnose data, integration, and configuration issues; propose pragmatic fixes. Ownership & Governance : Maintain disciplined change control and documentation. Adaptability : Operate in fast paced, evolving environments; effectively manage multiple priorities and shifting deadlines while maintaining quality and focus. Collaboration : Work across commercial, medical, innovation excellence and IT teams. Location and Working Model On‑site office presence required. Why AstraZeneca? At AstraZeneca, we’re dedicated to being a phenomenal Place to Work. You are empowered to push the boundaries of science and fuel your entrepreneurial spirit. There’s no better place to make a difference in medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and is always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare. Date Posted 09-Oct-2026 Closing Date AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.",0,1791589447000,"2026-10-10 01:50:54","Posted Today","",true,"RON",{"jsonldValid":17,"jsonld":27},{"jobs":32},[33,52,65,80,95,112],{"id":34,"applyToken":35,"slug":36,"title":37,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":38,"country":39,"applicantCountries":40,"applicantStates":41,"remote":17,"employmentType":42,"department":20,"content_html":43,"content_text":44,"years":23,"createdAt":45,"updatedAtISO":46,"postedAtISO":47,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":48,"salaryMax":49,"currency":50,"isPaid":17,"schema":51},"f18e3930d60eca5bcb93e96b00c35c3a216fa4e20667230d95cea2237720a14f","3672bc8844fc3066856ef735b07b6f5149bace81e047ed40ce71e5e12b63464e","crm-it-product-owner-us-oncology-at-astrazeneca-bad91a856d","CRM IT Product Owner -  US Oncology","US - Gaithersburg - MD","United States",[],[],[19],"\u003Cp>\u003Cb>The Opportunity\u003C/b>\u003C/p>\u003Cp>We are looking for a hands-on \u003Cb>CRM Product Owner \u003C/b>to drive the technical execution of our U.S. Oncology digital engagement tools. In this role, you’ll be the \"engine room\" of our digital transformation, focusing on the build and maintenance of a seamless, data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing, local solutions that ensure life-saving treatments reach the right people.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Hands-on Implementation:\u003C/b> Lead the technical build-out and day-to-day optimization of \u003Cb>Salesforce Life Science Cloud\u003C/b>, \u003Cb>Marketing Cloud\u003C/b>, and \u003Cb>Data Cloud\u003C/b>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>AI &amp; Automation Execution:\u003C/b> Support the deployment of \u003Cb>Agentforce\u003C/b> pilots to automate customer interactions and boost field force productivity.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Omnichannel Delivery:\u003C/b> Execute the technical strategy for omnichannel journeys, ensuring \u003Cb>Data Cloud\u003C/b> triggers real-time, personalized actions for field reps in the CRM.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Integration Building:\u003C/b> Develop and maintain \u003Cb>API-first\u003C/b> and \u003Cb>event-driven integrations\u003C/b> between Salesforce and oncology-specific data sources like claims and EHR feeds.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Squad Mentorship:\u003C/b> Lead a squad of engineers through daily \u003Cb>Scrum/Kanban\u003C/b> activities, conducting code reviews and enforcing \u003Cb>DevSecOps\u003C/b> standards (CI/CD, automated testing).\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Vendor Quality Control:\u003C/b> Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skiils &amp; Qualifications-\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education / Experience\u003C/b>\u003C/p>\u003Cp>Bachelor’s Degree or equivalent experience\u003Cbr>5+ years of experience in CRM or related Customer Engagement processes.&nbsp; \u003C/p>\u003Cp>\u003Cb>Salesforce Expertise\u003C/b>\u003C/p>\u003Cp>Deep technical experience with \u003Cb>Veeva CRM\u003C/b> and/or \u003Cb>Salesforce Life Science Cloud\u003C/b>, specifically configuring \u003Cb>Data Cloud\u003C/b> and \u003Cb>Marketing Cloud\u003C/b>.\u003C/p>\u003Cp>\u003Cb>Integration Skills\u003C/b>\u003C/p>\u003Cp>Proficiency in \u003Cb>RESTful API\u003C/b> design and \u003Cb>Event-Driven Architecture (EDA)\u003C/b> using tools like \u003Cb>MuleSoft\u003C/b> or \u003Cb>Kafka\u003C/b>.\u003C/p>\u003Cp>\u003Cb>Agile Leadership\u003C/b>\u003C/p>\u003Cp>Proven experience leading engineering squads, managing technical debt, and driving \u003Cb>GitFlow\u003C/b> and \u003Cb>CI/CD\u003C/b> pipelines.\u003C/p>\u003Cp>\u003Cb>Technical Influence\u003C/b>\u003C/p>\u003Cp>Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.\u003C/p>\u003Cp>\u003Cb>Preferred Skills\u003C/b>\u003C/p>\u003Cp>\u003Cb>Emerging AI\u003C/b>\u003C/p>\u003Cp>Hands-on experience or certifications in \u003Cb>Salesforce Agentforce\u003C/b> or building autonomous agents using \u003Cb>Large Language Models (LLMs)\u003C/b> and RAG (Retrieval-Augmented Generation).\u003C/p>\u003Cp>\u003Cb>Domain Knowledge\u003C/b>\u003C/p>\u003Cp>Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations).\u003C/p>\u003Cp>\u003Cb>Cloud Architecture\u003C/b>\u003C/p>\u003Cp>Proficiency in \u003Cb>AWS\u003C/b> or \u003Cb>Azure\u003C/b> cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).\u003C/p>\u003Cp>\u003Cb>Vendor Management\u003C/b>\u003C/p>\u003Cp>Experience managing \"Managed Services\" or \u003Cb>System Integrator (SI)\u003C/b> partners to ensure code quality and adherence to architectural blueprints.\u003C/p>\u003Cp>When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world\u003C/p>\u003Cp>The annual base pay for this position ranges from $127,352 to $191,028. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. &nbsp;\u003C/p>\u003Cp>\u003Cb>Why Join Us?\u003C/b>\u003C/p>\u003Cp>You will be at the forefront of the \u003Cb>agentic era of CRM\u003C/b>, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.\u003C/p>\u003Cp>\u003Cb>Date Posted\u003C/b>\u003C/p>05-Oct-2026\u003Cp>\u003Cb>Closing Date\u003C/b>\u003C/p>\u003Cp>Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.\u003C/p>","The Opportunity We are looking for a hands-on CRM Product Owner to drive the technical execution of our U.S. Oncology digital engagement tools. In this role, you’ll be the \"engine room\" of our digital transformation, focusing on the build and maintenance of a seamless, data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing, local solutions that ensure life-saving treatments reach the right people. Key Responsibilities Hands-on Implementation: Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud , Marketing Cloud , and Data Cloud . AI & Automation Execution: Support the deployment of Agentforce pilots to automate customer interactions and boost field force productivity. Omnichannel Delivery: Execute the technical strategy for omnichannel journeys, ensuring Data Cloud triggers real-time, personalized actions for field reps in the CRM. Integration Building: Develop and maintain API-first and event-driven integrations between Salesforce and oncology-specific data sources like claims and EHR feeds. Squad Mentorship: Lead a squad of engineers through daily Scrum/Kanban activities, conducting code reviews and enforcing DevSecOps standards (CI/CD, automated testing). Vendor Quality Control: Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations. Required Skiils & Qualifications- Education / Experience Bachelor’s Degree or equivalent experience 5+ years of experience in CRM or related Customer Engagement processes. Salesforce Expertise Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud , specifically configuring Data Cloud and Marketing Cloud . Integration Skills Proficiency in RESTful API design and Event-Driven Architecture (EDA) using tools like MuleSoft or Kafka . Agile Leadership Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines. Technical Influence Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs. Preferred Skills Emerging AI Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation). Domain Knowledge Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations). Cloud Architecture Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake). Vendor Management Experience managing \"Managed Services\" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world The annual base pay for this position ranges from $127,352 to $191,028. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Why Join Us? You will be at the forefront of the agentic era of CRM , leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community. Date Posted 05-Oct-2026 Closing Date Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.",1791300583000,"2026-10-06 17:35:42","Posted Yesterday",127352,191028,"USD",{"jsonldValid":17,"jsonld":27},{"id":53,"applyToken":54,"slug":55,"title":56,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":38,"country":39,"applicantCountries":57,"applicantStates":58,"remote":17,"employmentType":59,"department":20,"content_html":60,"content_text":61,"years":23,"createdAt":45,"updatedAtISO":46,"postedAtISO":47,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":62,"salaryMax":63,"currency":50,"isPaid":17,"schema":64},"dfb1f10311b8c273b5de3efb807a220a1a9edf1a11c51e78b27cb1bf7b3373d9","00597700f6cad48e972e29e78edb723702eb06c377081cc8a5be7d436a6f8ccb","senior-it-crm-product-owner-us-oncology-at-astrazeneca-d92991dab8","Senior IT CRM Product Owner, US Oncology",[],[],[19],"\u003Cp>\u003Cb>The Opportunity\u003C/b>\u003C/p>\u003Cp>We are seeking a visionary \u003Cb>Senior CRM Product Owner \u003C/b>to spearhead the digital transformation of our \u003Cb>U.S. Oncology\u003C/b> customer engagement ecosystem. This high-impact role sits at the intersection of life sciences and cutting-edge technology. You will lead the activation of the \u003Cb>Salesforce Life Science Cloud\u003C/b> suite and modernize our integration landscape to create a seamless, data-driven experience for healthcare providers and patients.\u003C/p>\u003Cp>As the bridge between global innovation and local execution, you will partner with global product teams to adapt core platforms into high-performing, U.S.-specific solutions, ensuring life-saving oncology treatments reach the right patients at the right time\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>\u003Cb>Platform Activation &amp; Innovation\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead the technical implementation and optimization of \u003Cb>Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud\u003C/b>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Pioneer the deployment of \u003Cb>Agentforce\u003C/b> to automate customer interactions and enhance field force productivity through autonomous agents.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Translate complex U.S. OBU business requirements (e.g., sample management, patient services, physician targeting) into scalable technical architectures and reference designs.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>AI-Driven Omnichannel Orchestration:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Design and drive the technical strategy for \u003Cb>omnichannel orchestration\u003C/b> across \u003Cb>Salesforce \u003C/b>\u003Cb>Life Science Cloud\u003C/b> and \u003Cb>Marketing Cloud\u003C/b>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Leverage \u003Cb>Data Cloud\u003C/b> as the \"intelligent brain\" to enable real-time, closed-loop engagement.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You will be responsible for ensuring that AI-driven insights (e.g., Next Best Action) are seamlessly surfaced to field reps in CRM while simultaneously triggering personalized digital journeys in Marketing Cloud, creating a unified experience for U.S. Oncology HCPs.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Integration &amp; Ecosystem Modernization\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Overhaul the peripheral integration ecosystem, transitioning from legacy middleware toward \u003Cb>real-time, API-first architectures\u003C/b>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Define and enforce standards for \u003Cb>event-driven integrations and microservices\u003C/b>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure seamless data orchestration between Salesforce Data Cloud and internal/external oncology data sources (e.g., claims data, EHR integrations, specialty pharmacy feeds), prioritizing data quality, lineage, and latency.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Global-to-Local Strategic Alignment\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Serve as the primary technical liaison to Global Product teams, extending the \"Global Core\" baseline to meet unique \u003Cb>U.S. regulatory and market demands\u003C/b>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Establish feedback loops that influence the global roadmap to account for U.S. Oncology’s specific technical constraints and opportunities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Engineering Leadership\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead and mentor a squad of engineers, fostering a culture of \u003Cb>technical excellence, agile delivery, and continuous learning\u003C/b>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Set engineering standards, conduct design/code reviews, and drive \u003Cb>DevSecOps practices\u003C/b> (CI/CD, automated testing, observability).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Oversee technical deliverables from external implementation partners and Salesforce Professional Services to ensure alignment with quality expectations and architecture principles.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills and Qualifications\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education / Experience\u003C/b>\u003C/p>\u003Cp>Bachelor’s degree preferably in computer science, Information Technology, or a related field.\u003C/p>\u003Cp>7+ years of overall experience preferably in CRM or related Customer Engagement processes.&nbsp; \u003C/p>\u003Cp>\u003Cb>Stakeholder Influence\u003C/b>\u003C/p>\u003Cp>\u003Cb>Proven ability to influence and align senior stakeholders\u003C/b> across both Business and IT. You must be able to translate complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners.\u003C/p>\u003Cp>\u003Cb>Omnichannel Mastery\u003C/b>\u003C/p>\u003Cp>Expert-level understanding of \u003Cb>closed-loop marketing\u003C/b> and \u003Cb>omnichannel orchestration\u003C/b>. Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine.\u003C/p>\u003Cp>\u003Cb>Salesforce Ecosystem\u003C/b>\u003C/p>\u003Cp>Proven track record managing \u003Cb>Veeva CRM\u003C/b> or \u003Cb>Salesforce Life Science Cloud\u003C/b> suite. Deep expertise in \u003Cb>Salesforce Data Cloud\u003C/b> and \u003Cb>Marketing Cloud\u003C/b>. \u003C/p>\u003Cp>\u003Cb>Integration Design\u003C/b>\u003C/p>\u003Cp>Mastery of \u003Cb>RESTful API\u003C/b> design, \u003Cb>Event-Driven Architecture (EDA)\u003C/b>, and asynchronous messaging patterns using tools like \u003Cb>Kafka\u003C/b> or \u003Cb>MuleSoft\u003C/b>. Experience managing complex data pipelines and \u003Cb>ETL/ELT\u003C/b> processes, specifically ensuring data integrity across disparate clinical and commercial sources.\u003C/p>\u003Cp>\u003Cb>Agile Leadership\u003C/b>\u003C/p>\u003Cp>Proven ability to lead \u003Cb>Scrum/Kanban\u003C/b> squads, manage technical debt, and drive a \u003Cb>DevSecOps\u003C/b> culture (CI/CD pipelines, GitFlow, Automated Testing).\u003C/p>\u003Cp>\u003Cb>Preferred Skills\u003C/b>\u003C/p>\u003Cp>\u003Cb>Emerging AI\u003C/b>\u003C/p>\u003Cp>Hands-on experience or certifications in \u003Cb>Salesforce Agentforce\u003C/b> or building autonomous agents using \u003Cb>Large Language Models (LLMs)\u003C/b> and RAG (Retrieval-Augmented Generation).\u003C/p>\u003Cp>\u003Cb>Domain Knowledge\u003C/b>\u003C/p>\u003Cp>Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations).\u003C/p>\u003Cp>\u003Cb>Cloud Architecture\u003C/b>\u003C/p>\u003Cp>Proficiency in \u003Cb>AWS\u003C/b> or \u003Cb>Azure\u003C/b> cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).\u003C/p>\u003Cp>\u003Cb>Vendor Management\u003C/b>\u003C/p>\u003Cp>Experience managing \"Managed Services\" or \u003Cb>System Integrator (SI)\u003C/b> partners to ensure code quality and adherence to architectural blueprints.\u003C/p>\u003Cp>\u003Cb>What You’ll Achieve in Your First 12 Months\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Launch Core Capabilities:\u003C/b> Activate Salesforce Life Science Cloud for U.S. Oncology with measurable improvements in field productivity.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Modernize Connectivity:\u003C/b> Stand up API-first, event-driven integrations that reduce data latency for targeting and patient services.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Pioneer AI:\u003C/b> Deliver an initial \u003Cb>Agentforce pilot\u003C/b> that automates compliant customer interactions and scale those learnings across brands.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Optimize Delivery:\u003C/b> Establish engineering \"ways of working\" and vendor performance frameworks that accelerate delivery and reduce risk.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world\u003C/p>\u003Cp>The annual base pay for this position ranges from $165,651 to $248,485. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. &nbsp;\u003C/p>\u003Cp>\u003Cb>Why Join Us?\u003C/b>\u003C/p>\u003Cp>You will be at the forefront of the \u003Cb>agentic era of CRM\u003C/b>, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.\u003C/p>\u003Cp>\u003Cb>Date Posted\u003C/b>\u003C/p>05-Oct-2026\u003Cp>\u003Cb>Closing Date\u003C/b>\u003C/p>\u003Cp>Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.\u003C/p>","The Opportunity We are seeking a visionary Senior CRM Product Owner to spearhead the digital transformation of our U.S. Oncology customer engagement ecosystem. This high-impact role sits at the intersection of life sciences and cutting-edge technology. You will lead the activation of the Salesforce Life Science Cloud suite and modernize our integration landscape to create a seamless, data-driven experience for healthcare providers and patients. As the bridge between global innovation and local execution, you will partner with global product teams to adapt core platforms into high-performing, U.S.-specific solutions, ensuring life-saving oncology treatments reach the right patients at the right time Key Responsibilities Platform Activation & Innovation Lead the technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud . Pioneer the deployment of Agentforce to automate customer interactions and enhance field force productivity through autonomous agents. Translate complex U.S. OBU business requirements (e.g., sample management, patient services, physician targeting) into scalable technical architectures and reference designs. AI-Driven Omnichannel Orchestration: Design and drive the technical strategy for omnichannel orchestration across Salesforce Life Science Cloud and Marketing Cloud . Leverage Data Cloud as the \"intelligent brain\" to enable real-time, closed-loop engagement. You will be responsible for ensuring that AI-driven insights (e.g., Next Best Action) are seamlessly surfaced to field reps in CRM while simultaneously triggering personalized digital journeys in Marketing Cloud, creating a unified experience for U.S. Oncology HCPs. Integration & Ecosystem Modernization Overhaul the peripheral integration ecosystem, transitioning from legacy middleware toward real-time, API-first architectures . Define and enforce standards for event-driven integrations and microservices . Ensure seamless data orchestration between Salesforce Data Cloud and internal/external oncology data sources (e.g., claims data, EHR integrations, specialty pharmacy feeds), prioritizing data quality, lineage, and latency. Global-to-Local Strategic Alignment Serve as the primary technical liaison to Global Product teams, extending the \"Global Core\" baseline to meet unique U.S. regulatory and market demands . Establish feedback loops that influence the global roadmap to account for U.S. Oncology’s specific technical constraints and opportunities. Engineering Leadership Lead and mentor a squad of engineers, fostering a culture of technical excellence, agile delivery, and continuous learning . Set engineering standards, conduct design/code reviews, and drive DevSecOps practices (CI/CD, automated testing, observability). Oversee technical deliverables from external implementation partners and Salesforce Professional Services to ensure alignment with quality expectations and architecture principles. Required Skills and Qualifications Education / Experience Bachelor’s degree preferably in computer science, Information Technology, or a related field. 7+ years of overall experience preferably in CRM or related Customer Engagement processes. Stakeholder Influence Proven ability to influence and align senior stakeholders across both Business and IT. You must be able to translate complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners. Omnichannel Mastery Expert-level understanding of closed-loop marketing and omnichannel orchestration . Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine. Salesforce Ecosystem Proven track record managing Veeva CRM or Salesforce Life Science Cloud suite. Deep expertise in Salesforce Data Cloud and Marketing Cloud . Integration Design Mastery of RESTful API design, Event-Driven Architecture (EDA) , and asynchronous messaging patterns using tools like Kafka or MuleSoft . Experience managing complex data pipelines and ETL/ELT processes, specifically ensuring data integrity across disparate clinical and commercial sources. Agile Leadership Proven ability to lead Scrum/Kanban squads, manage technical debt, and drive a DevSecOps culture (CI/CD pipelines, GitFlow, Automated Testing). Preferred Skills Emerging AI Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation). Domain Knowledge Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations). Cloud Architecture Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake). Vendor Management Experience managing \"Managed Services\" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints. What You’ll Achieve in Your First 12 Months Launch Core Capabilities: Activate Salesforce Life Science Cloud for U.S. Oncology with measurable improvements in field productivity. Modernize Connectivity: Stand up API-first, event-driven integrations that reduce data latency for targeting and patient services. Pioneer AI: Deliver an initial Agentforce pilot that automates compliant customer interactions and scale those learnings across brands. Optimize Delivery: Establish engineering \"ways of working\" and vendor performance frameworks that accelerate delivery and reduce risk. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world The annual base pay for this position ranges from $165,651 to $248,485. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Why Join Us? You will be at the forefront of the agentic era of CRM , leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community. Date Posted 05-Oct-2026 Closing Date Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.",165651,248485,{"jsonldValid":17,"jsonld":27},{"id":66,"applyToken":67,"slug":68,"title":69,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":38,"country":39,"applicantCountries":70,"applicantStates":71,"remote":17,"employmentType":72,"department":20,"content_html":73,"content_text":74,"years":23,"createdAt":75,"updatedAtISO":76,"postedAtISO":26,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":77,"salaryMax":78,"currency":50,"isPaid":17,"schema":79},"e87b1835251ca7b8609a53d8c99b6dc3e1f8473abafc084c2ba6919f0a2b02ad","c7736e86611d4f252b28824ba0f9c136a8d61c464cd5038a0ddf142498276f26","senior-manager-crm-field-operations-at-astrazeneca-61f42fe8c6","Senior Manager, CRM Field Operations",[],[],[19],"\u003Cp>\u003Cspan>\u003Cb>Senior Manager, CRM Field operations\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>\u003C/span>\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>Role Purpose\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>\u003C/span>\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>The Senior Manager, CRM Operations &amp; Field Enablement is responsible \u003C/span>\u003Cspan>for leading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology.\u003C/span> This role ensures the effective execution, optimization, adoption, and continuous operation of CRM capabilities that support field effectiveness and commercial execution.\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>Acting as the operational \u003C/span>\u003Cspan>owner of CRM business-as-usual (BAU\u003C/span>), this role partners closely with business stakeholders, IT, vendors, and field teams to ensure CRM capabilities are effectively deployed, supported, and continuously optimized to meet evolving business needs.\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>This role serves as a functional \u003C/span>\u003Cspan>subject matter expert\u003C/span> and trusted partner, translating business needs into operational solutions while ensuring seamless execution and a strong field experience.\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>Key Responsibilities\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>\u003C/span>\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>CRM Business-as-Usual (BAU) Operations\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>\u003C/span>\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>Lead the day-to-day operational management\u003C/span> of CRM capabilities, ensuring business continuity, operational effectiveness, and user satisfaction.\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Serve as the operational owner of CRM-related business processes, workflows, and support models.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Monitor CRM performance, identify operational gaps, and implement improvements to enhance field efficiency and user experience.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Ensure operational readiness and continuity for launches, field force changes, campaigns, and business priorities.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>CRM Execution &amp; Operational Excellence\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>Execute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Manage CRM releases, enhancements, issue triage, testing, and operational deployment activities.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Translate business requirements into actionable operational solutions and system enhancements.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Maintain change control, documentation, and operational governance processes.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>Field Enablement &amp; User Experience\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>Act as primary operational liaison for field teams regarding \u003C/span>\u003Cspan>CRM-related inquiries, processes, efficiencies, and support needs.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Drive adoption and operational pull-through of CRM capabilities through communications, training, and support.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Ensure field readiness and successful implementation of CRM enhancements and new initiatives.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>Stakeholder Collaboration\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>Partner with Commercial Operations, IT, Marketing, Data &amp; Analytics, Sales Leadership, and vendors to support execution of CRM capabilities.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Influence within the function to optimize processes, improve adoption, and address operational needs.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>Key Deliverables\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>\u003C/span>\u003C/b>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>CRM operational stability (Execution excellence)\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>CRM functional expertise\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Strong process expertise and operational leadership\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Stakeholder collaboration within function\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Adoption support (Achieving adoption metrics)\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Business process optimization\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Maintain a pulse on evolving business requirements and identify opportunities to improve workflows, efficiencies, and user experience. (SLA performance)\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cspan>Promote CRM best practices and operational consistency across teams.\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>\u003C/span>\u003C/span>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cb>Essential Requirements:\u003C/b> \u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree.\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>2+ years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent).\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Functional, operational knowledge. Strong understanding of sales processes and workflows\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong commitment to customer success and user experience.\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Hands-on experience with IQVIA/Salesforce/VEEVA ecosystem tools\u003Cspan>&nbsp;\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cspan>\u003C/span>\u003C/b>\u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>\u003Cb>Hybrid In-Office Expectation:\u003C/b> \u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cp>When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world. \u003Cspan>&nbsp;\u003C/span>\u003C/p>\u003Cbr>\u003Cp>The annual base pay (or hourly rate of compensation) for this position ranges from $136,938.40 - $205,407.60.&nbsp;Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.\u003C/p>\u003Cp>\u003Cb>Date Posted\u003C/b>\u003C/p>27-Sep-2026\u003Cp>\u003Cb>Closing Date\u003C/b>\u003C/p>15-Oct-2026\u003Cp>Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.\u003C/p>","Senior Manager, CRM Field operations Role Purpose The Senior Manager, CRM Operations & Field Enablement is responsible for leading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology. This role ensures the effective execution, optimization, adoption, and continuous operation of CRM capabilities that support field effectiveness and commercial execution. Acting as the operational owner of CRM business-as-usual (BAU ), this role partners closely with business stakeholders, IT, vendors, and field teams to ensure CRM capabilities are effectively deployed, supported, and continuously optimized to meet evolving business needs. This role serves as a functional subject matter expert and trusted partner, translating business needs into operational solutions while ensuring seamless execution and a strong field experience. Key Responsibilities CRM Business-as-Usual (BAU) Operations Lead the day-to-day operational management of CRM capabilities, ensuring business continuity, operational effectiveness, and user satisfaction. Serve as the operational owner of CRM-related business processes, workflows, and support models. Monitor CRM performance, identify operational gaps, and implement improvements to enhance field efficiency and user experience. Ensure operational readiness and continuity for launches, field force changes, campaigns, and business priorities. CRM Execution & Operational Excellence Execute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams. Manage CRM releases, enhancements, issue triage, testing, and operational deployment activities. Translate business requirements into actionable operational solutions and system enhancements. Maintain change control, documentation, and operational governance processes. Field Enablement & User Experience Act as primary operational liaison for field teams regarding CRM-related inquiries, processes, efficiencies, and support needs. Drive adoption and operational pull-through of CRM capabilities through communications, training, and support. Ensure field readiness and successful implementation of CRM enhancements and new initiatives. Stakeholder Collaboration Partner with Commercial Operations, IT, Marketing, Data & Analytics, Sales Leadership, and vendors to support execution of CRM capabilities. Influence within the function to optimize processes, improve adoption, and address operational needs. Key Deliverables CRM operational stability (Execution excellence) CRM functional expertise Strong process expertise and operational leadership Stakeholder collaboration within function Adoption support (Achieving adoption metrics) Business process optimization Maintain a pulse on evolving business requirements and identify opportunities to improve workflows, efficiencies, and user experience. (SLA performance) Promote CRM best practices and operational consistency across teams. Essential Requirements: Bachelor’s degree. 2+ years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent). Functional, operational knowledge. Strong understanding of sales processes and workflows Strong commitment to customer success and user experience. Hands-on experience with IQVIA/Salesforce/VEEVA ecosystem tools Hybrid In-Office Expectation: When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world. The annual base pay (or hourly rate of compensation) for this position ranges from $136,938.40 - $205,407.60. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans. Date Posted 27-Sep-2026 Closing Date 15-Oct-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.",1790565978000,"2026-09-28 05:26:42",136938,205407,{"jsonldValid":17,"jsonld":27},{"id":81,"applyToken":82,"slug":83,"title":84,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":38,"country":39,"applicantCountries":85,"applicantStates":86,"remote":17,"employmentType":87,"department":20,"content_html":88,"content_text":89,"years":23,"createdAt":90,"updatedAtISO":91,"postedAtISO":26,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":92,"salaryMax":93,"currency":50,"isPaid":17,"schema":94},"4af3bae7bb999a05af065d2b2bb99ef94aa6a289b4b8fb0bded557c5f7f9ce48","ade4b6ef4cec33788ea164b116b0b908a7d55dc3b37e7c8a9ca78237a9c268f8","director-crm-agentic-solutions-at-astrazeneca-b86127616f","Director - CRM Agentic Solutions",[],[],[19],"\u003Cp>Location: Gaithersburg, MD\u003C/p>\u003Cp>Hybrid: 3 days a week\u003C/p>\u003Cp>Make a greater impact on lives through a digitally enabled enterprise.&nbsp;We are working towards our aspiration&nbsp;of crafting&nbsp;the future of Pharma. Backed by investment at every step, we harness the latest technology, data, and innovative ways of working to introduce&nbsp;new approaches&nbsp;that put Digital at AstraZeneca’s heart.&nbsp;\u003C/p>\u003Cp>Be part of a chapter&nbsp;that’s&nbsp;still being written. Trusted and empowered to change the way things are done, with the tools and support to get you there. Here we are free to unleash our curiosity and turn thinking into reality where smart risks and quick decisions come together to power disruption and innovation.&nbsp;\u003C/p>\u003Cp>\u003Cspan>We're\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>looking\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>for\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>an\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experienced,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>highly\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>strategically\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>minded\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Director\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>lead\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>our\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>cross-functional\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>in\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>building\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>deploying\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>next-generation\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>products\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>using\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Salesforce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>CRM\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Agentic\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AI\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>capabilities\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>for\u003C/span>\u003Cspan> the AI30 initiatives\u003C/span>\u003Cspan>.\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>You\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>will\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>be\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>crucial\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>link\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>between\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>execution\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>business\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>strategy,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>ensuring\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>our\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>deliver\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>high-quality,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>reusable,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>scalable\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>solutions\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>that\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>drive\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>significant\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>business\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>value\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>for\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>our\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>commercial\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>medical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>functions\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>across\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>US\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>global\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>markets.\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>This\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>role\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>requires\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>unique\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>blend\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>of\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>deep\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>expertise,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>architectural\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>vision,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>hands-on\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>solution\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>development,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>strong\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>leadership\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>build\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>guide\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>offshore\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>excellent\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>communication\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>skills\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>translate\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>internal\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>knowledge\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>into\u003C/span>\u003Cspan> business-friendly \u003C/span>\u003Cspan>use\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>cases.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cp>\u003Cb>Technical Leadership, Hands-On Solution Development &amp; Architecture\u003C/b>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Product Architect &amp; Vision: \u003C/b>\u003Cspan>Act\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>as\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Product\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Architect,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>defining\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>vision\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>high\u003C/span>\u003Cspan>-\u003C/span>\u003Cspan>level\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>design\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>for\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Salesforce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>CRM\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Agentic\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AI\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>workstreams.\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Ensure\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>solutions\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>are\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>scalable,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>secure,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>maintainable.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Hands-On Solution Development: \u003C/b>\u003Cspan>Act\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>as\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>player-coach\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>who\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>is\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>hands-on\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>in\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>developing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>solutions,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>writing/reviewing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>code,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>rapid\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>prototyping\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>within\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Salesforce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>ecosystem\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>including\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Life\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Sciences\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Cloud,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Agentforce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AWS\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AgentCore\u003C/span>\u003Cspan>.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Advanced AI Implementation: \u003C/b>\u003Cspan>Drive\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>implementation\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>of\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Generative\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Agentic\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AI\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>capabilities\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>deliver\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>accurate,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>contextually\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>relevant,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>customized\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>solutions\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>translating\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AstraZeneca's\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>internal\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>knowledge\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>base\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>into\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>practical,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>business-friendly\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>use\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>cases.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Technical Direction: \u003C/b>\u003Cspan>Provide\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>hands-on\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>leadership\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>guidance\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>across\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>multiple\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>including\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Salesforce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engineers,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Data\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Science,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Data\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Engineering,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>UX.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Promote Reusability: \u003C/b>\u003Cspan>Champion\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>enforce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>best\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>practices\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>for\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>code\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>quality,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>component\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>reusability,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>modular\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>design\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>accelerate\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>development\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>reduce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>debt.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Global Scaling Strat\u003C/b>\u003Cspan>egy: Architect and scale applications to address complex functional and non-functional requirements (performance, latency, localization, and compliance) seamlessly across both US and Ex-US markets.\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Cross-Market Standardization\u003C/b>\u003Cspan>: Ensure robust global deployment frameworks that accommodate regional regulatory nuances while maintaining a unified core architecture and exceptional User Experience (UX) for global commercial and medical teams.\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Offshore Team Leadership &amp; Delivery Management\u003C/b>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Offshore Team Building: \u003C/b>\u003Cspan>Build,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>mentor,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>guide\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>offshore\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engineering\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>establishing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>rigorous\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engineering\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>standards,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>code\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>review\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>processes,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>agile\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>delivery\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>rhythms.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Global Delivery Execution: \u003C/b>\u003Cspan>Provide\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>clear\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>direction,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>architectural\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>blueprints,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>user\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>stories\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>offshore\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>partners,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>ensuring\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>tight\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>alignment\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>US\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>global\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>product\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>roadmaps.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Cross-Functional Delivery: \u003C/b>\u003Cspan>Lead\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>delivery\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>of\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>complex\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>products\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>from\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>concept\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>through\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>launch,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>ensuring\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>on-time\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>high-quality\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>results.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compliance, Security, &amp; Governance\u003C/b>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Risk &amp; Compliance Oversight: \u003C/b>\u003Cspan>Proactively\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engage\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Compliance,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Legal,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Medical-Legal\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Regulatory\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>(MLR),\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Security\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Teams\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>throughout\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>product\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>lifecycle\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>ensure\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>all\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>solutions\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>adhere\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>stringent\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>regulatory\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>requirements\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>internal\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>security\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>policies.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Secure by Design: \u003C/b>\u003Cspan>Embed\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>security\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>privacy\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>requirements\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>into\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>architectural\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>design\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>from\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>start,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>overseeing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>implementation\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>ensure\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>compliance\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>is\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>non-negotiable\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>does\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>not\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>impede\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>delivery\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>timelines.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Stakeholder Alignment &amp; Communication\u003C/b>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Business Partnership: \u003C/b>\u003Cspan>Work\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>closely\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Commercial\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Medical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Product\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Owners\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>translate\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>product\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>roadmaps\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>business\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>requirements\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>into\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>clear,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>actionable\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>specifications.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Cross-Team Collaboration: \u003C/b>\u003Cspan>Engage\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>actively\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>stakeholders\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>from\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>critical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>including\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Sales\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Force\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Team,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>field\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>excellence,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Analytics,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>gather\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>requirements,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>integrate\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>products\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>their\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>platforms,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>ensure\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>high\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>utility.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Bachelor’s or master’s\u003C/span>\u003Cspan> degree in computer science, life sciences, engineering, business administration, or a related quantitative field.\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>8+\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>years\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>of\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>progressive\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experience\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>in\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>software\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engineering,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>CRM\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>architecture,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>or\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>related\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>roles,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>at\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>least\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>3-5\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>years\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>in\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>leadership\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>or\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>delivery-focused\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>role\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>managing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Deep\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>familiarity\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>pharmaceutical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>commercial\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>medical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>affairs\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>domains\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>(e.g.,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>HCP\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engagement,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>MSL\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>workflows,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>omnichannel\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>orchestration).\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Expert-level\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>hands-on\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experience\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>developing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>within\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Salesforce\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>CRM\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>platform\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>(including\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Life\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Sciences\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Cloud\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>modern\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>cloud\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>integration\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>patterns).\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Proven\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experience\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>building,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>managing,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>scaling\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>offshore\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engineering\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>in\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>global\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>delivery\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>model.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Practical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experience\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Generative\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AI\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Agentic\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AI\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>technologies\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>(e.g.,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>agentic\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>architecture,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>RAG\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>architectures,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>prompt\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>engineering).\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Proven\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experience\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>working\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Compliance\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Security\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Teams\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>deliver\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>regulated\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>products,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>strong\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>understanding\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>of\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>data\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>governance\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>privacy.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Prior\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experience\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>leading\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>teams\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>building\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>production-grade\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Data\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Science\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>or\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Machine\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Learning\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>products\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>in\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>the\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>pharmaceutical\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>or\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>biotech\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>industry.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Deep understanding of\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AWS\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>cloud\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>architecture\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>patterns,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Amazon\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Bedrock,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>or\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>modern\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>cloud\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>data\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>platforms\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>(e.g.,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Databricks,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Snowflake).\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Direct\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>experience\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>integrating\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>advanced\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>AI\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>capabilities\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>with\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>enterprise\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>CRM\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>platforms\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>like\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Salesforce.\u003C/span>\u003Cspan>&nbsp;\u003C/span>&nbsp;\u003C/p>\u003C/li>\u003C/ul>\u003Cp>When we put unexpected teams in the same room, we unleash bold thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.\u003C/p>\u003Cp>The annual base pay for this position ranges from $186,014.40 - $279,021.60 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.\u003C/p>\u003Cp>\u003Cb>Are you ready to bring new insights and fresh thinking to the table?\u003C/b>&nbsp;Fantastic! We have one seat available, and we hope it’s yours. Apply today.\u003C/p>\u003Cp>AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We follow all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.\u003C/p>\u003Cp>\u003Cb>#EAI\u003C/b>  \u003Cb>#LiHybrid\u003C/b>\u003C/p>\u003Cp>\u003Cb>Date Posted\u003C/b>\u003C/p>03-Oct-2026\u003Cp>\u003Cb>Closing Date\u003C/b>\u003C/p>15-Oct-2026\u003Cp>Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.\u003C/p>","Location: Gaithersburg, MD Hybrid: 3 days a week Make a greater impact on lives through a digitally enabled enterprise. We are working towards our aspiration of crafting the future of Pharma. Backed by investment at every step, we harness the latest technology, data, and innovative ways of working to introduce new approaches that put Digital at AstraZeneca’s heart. Be part of a chapter that’s still being written. Trusted and empowered to change the way things are done, with the tools and support to get you there. Here we are free to unleash our curiosity and turn thinking into reality where smart risks and quick decisions come together to power disruption and innovation. We're looking for an experienced, highly technical, and strategically minded Director to lead our cross-functional teams in building and deploying next-generation products using Salesforce CRM and Agentic AI capabilities for the AI30 initiatives . You will be the crucial link between technical execution and business strategy, ensuring our teams deliver high-quality, reusable, and scalable solutions that drive significant business value for our commercial and medical functions across US and global markets. This role requires a unique blend of deep technical expertise, architectural vision, hands-on solution development, strong leadership to build and guide offshore teams, and excellent communication skills to translate internal knowledge into business-friendly use cases. Key Responsibilities Technical Leadership, Hands-On Solution Development & Architecture Product Architect & Vision: Act as a Product Architect, defining the technical vision and high - level design for Salesforce CRM and Agentic AI workstreams. Ensure solutions are scalable, secure, and maintainable. Hands-On Solution Development: Act as a player-coach who is hands-on in developing solutions, writing/reviewing code, and rapid prototyping within the Salesforce ecosystem including Life Sciences Cloud, Agentforce and AWS AgentCore . Advanced AI Implementation: Drive the technical implementation of Generative and Agentic AI capabilities to deliver accurate, contextually relevant, and customized solutions translating AstraZeneca's internal knowledge base into practical, business-friendly use cases. Technical Direction: Provide hands-on technical leadership and guidance across multiple teams, including Salesforce engineers, Data Science, Data Engineering, and UX. Promote Reusability: Champion and enforce best practices for code quality, component reusability, and modular design to accelerate development and reduce technical debt. Global Scaling Strat egy: Architect and scale applications to address complex functional and non-functional requirements (performance, latency, localization, and compliance) seamlessly across both US and Ex-US markets. Cross-Market Standardization : Ensure robust global deployment frameworks that accommodate regional regulatory nuances while maintaining a unified core architecture and exceptional User Experience (UX) for global commercial and medical teams. Offshore Team Leadership & Delivery Management Offshore Team Building: Build, mentor, and guide offshore engineering teams, establishing rigorous engineering standards, code review processes, and agile delivery rhythms. Global Delivery Execution: Provide clear technical direction, architectural blueprints, and user stories to offshore partners, ensuring tight alignment with US and global product roadmaps. Cross-Functional Delivery: Lead the technical delivery of complex products from concept through launch, ensuring on-time and high-quality results. Compliance, Security, & Governance Risk & Compliance Oversight: Proactively engage with Compliance, Legal, Medical-Legal Regulatory (MLR), and Security Teams throughout the product lifecycle to ensure all solutions adhere to stringent regulatory requirements and internal security policies. Secure by Design: Embed security and privacy requirements into the architectural design from the start, overseeing technical implementation to ensure compliance is non-negotiable and does not impede delivery timelines. Stakeholder Alignment & Communication Business Partnership: Work closely with Commercial and Medical Product Owners to translate product roadmaps and business requirements into clear, actionable technical specifications. Cross-Team Collaboration: Engage actively with stakeholders from critical teams, including the Sales Force Team, field excellence, and Analytics, to gather requirements, integrate products with their platforms, and ensure high utility. Required Qualifications Bachelor’s or master’s degree in computer science, life sciences, engineering, business administration, or a related quantitative field. 8+ years of progressive experience in software engineering, CRM architecture, or related technical roles, with at least 3-5 years in a leadership or delivery-focused role managing teams. Deep familiarity with the pharmaceutical commercial and medical affairs domains (e.g., HCP engagement, MSL workflows, omnichannel orchestration). Expert-level hands-on experience developing within the Salesforce CRM platform (including Life Sciences Cloud and modern cloud integration patterns). Proven experience building, managing, and scaling offshore engineering teams in a global delivery model. Practical experience with Generative AI and Agentic AI technologies (e.g., agentic architecture, RAG architectures, prompt engineering). Proven experience working with Compliance and Security Teams to deliver regulated products, with a strong understanding of data governance and privacy. Preferred Qualifications Prior experience leading teams building production-grade Data Science or Machine Learning products in the pharmaceutical or biotech industry. Deep understanding of AWS cloud architecture patterns, Amazon Bedrock, or modern cloud data platforms (e.g., Databricks, Snowflake). Direct experience integrating advanced AI capabilities with enterprise CRM platforms like Salesforce. When we put unexpected teams in the same room, we unleash bold thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. The annual base pay for this position ranges from $186,014.40 - $279,021.60 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Are you ready to bring new insights and fresh thinking to the table? Fantastic! We have one seat available, and we hope it’s yours. Apply today. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We follow all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. #EAI #LiHybrid Date Posted 03-Oct-2026 Closing Date 15-Oct-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.",1789140340000,"2026-10-04 01:55:18",186014,279021,{"jsonldValid":17,"jsonld":27},{"id":96,"applyToken":97,"slug":98,"title":99,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":100,"country":101,"applicantCountries":102,"applicantStates":103,"remote":17,"employmentType":104,"department":20,"content_html":105,"content_text":106,"years":23,"createdAt":107,"updatedAtISO":108,"postedAtISO":109,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":110,"isPaid":17,"schema":111},"5408a210f03cf2a238f6e0f0a8e2676509ad540cf12879897632fdfce932bcd6","06e937e9a844c3127b8402bbd1e507f85d040580f453f6bd47c02e570a0a7186","alexion-japancrm-platform-lead-at-astrazeneca-2585fe9f17","【Alexion Japan】CRM Platform Lead","Japan - Tokyo","Japan",[],[],[19],"\u003Cp>\u003Cb>Job purpose\u003C/b>\u003C/p>\u003Cp>Alexion's mission is to transform the lives of people affected by rare diseases and devastating conditions through science, innovation, and deep customer understanding. As part of AstraZeneca, Alexion Japan is advancing this mission by strengthening commercial and medical capabilities, improving the quality of customer engagement, and enabling field teams with reliable, compliant, and insight-driven digital platforms.\u003C/p>\u003Cp>The Customer Experience &amp; IT function partners with Alexion Japan business, medical, regional/global IT, and external partners to shape and operate CRM capabilities that support Alexion's strategic priorities in Japan. The role holder will maximize the business value of Alexion Japan by ensuring that CRM platforms and related digital capabilities are aligned with business needs, global standards, local compliance requirements, and sustainable operational practices.\u003C/p>\u003Cp>The CRM Platform Lead for Alexion, Alexion Japan will serve as the focal point for Alexion CRM and customer engagement platform needs. The role will partner with business and medical stakeholders to understand strategic, market, and operational needs, translate them into effective processes and technical solutions, and maintain accountability for platform roadmaps, implementation planning, technical delivery, production support, vendor management, and continuous improvement.\u003C/p>\u003Cp>This platform is used primarily by Alexion Japan field-facing teams, including Sales, Medical, and related customer-facing roles, and must support high-quality engagement with healthcare professionals and other relevant stakeholders while meeting AstraZeneca and Alexion governance, quality, security, privacy, and compliance expectations.\u003C/p>\u003Cp>\u003Cb>Role and Responsibilities\u003C/b>\u003C/p>\u003Cp>• Maximize business value through CRM strategy, platform leadership, and delivery of Alexion Japan customer engagement capabilities.\u003C/p>\u003Cp>• Lead projects aligned with AstraZeneca and Alexion's future CRM strategy, including new platform introduction, platform migration, operating model evolution, and the advancement of AI-enabled CRM capabilities where applicable.\u003C/p>\u003Cp>• Act as the primary IT partner for Alexion Japan CRM-related needs, working closely with business, medical, local CX &amp; IT, regional/global commercial IT, and relevant governance teams.\u003C/p>\u003Cp>• Lead the IT planning process for accountable systems and new business requirements, ensuring strong business cases, clear prioritization, and alignment with Alexion Japan business strategy.\u003C/p>\u003Cp>• Analyze business requirements and translate them into improved processes, technical solutions, platform enhancements, and delivery plans that support business transformation and operational excellence.\u003C/p>\u003Cp>• Develop service transition plans to ensure delivered solutions are sustainable in the production environment, including controlled handover to operational support teams.\u003C/p>\u003Cp>• Initiate, lead, and support IT projects in accordance with project objectives, timelines, budget expectations, risk management, and quality requirements.\u003C/p>\u003Cp>• Ensure adherence to AstraZeneca and Alexion global IT policies, standards, SOPs, quality, privacy, security, compliance, defined technical capabilities, and best practices.\u003C/p>\u003Cp>\u003Cb>Platform Management\u003C/b>\u003C/p>\u003Cp>• Oversee day-to-day operations of the CRM platform, including Veeva CRM, Salesforce platform components, and relevant Veeva Vault integrations or services used by Alexion Japan Commercial and Medical teams.\u003C/p>\u003Cp>• Ensure platform availability, performance, reliability, data quality, and operational stability in partnership with operational support teams and vendors.\u003C/p>\u003Cp>• Implement standard methodologies for platform maintenance, release management, optimization, and continuous improvement from a technical perspective.\u003C/p>\u003Cp>• Collaborate with Alexion Japan business units, medical teams, CRM managers, and local/global stakeholders to understand needs and prioritize platform enhancements.\u003C/p>\u003Cp>• Ensure adherence to best practices in platform configuration, development, customization, testing, documentation, and deployment.\u003C/p>\u003Cp>• Manage and document platform changes, ensuring appropriate impact assessment, testing, approval, communication, and release control to avoid disruption to ongoing operations.\u003C/p>\u003Cp>• Implement and carry out organizational change processes and policies, including user adoption, stakeholder communication, and operational readiness activities.\u003C/p>\u003Cp>• Create, maintain, and execute CRM platform roadmaps that support Alexion Japan business priorities and AstraZeneca global direction.\u003C/p>\u003Cp>\u003Cb>Vendor Management\u003C/b>\u003C/p>\u003Cp>• Maintain vendor engagement ownership for CRM platform strategy, vendor roadmaps, delivery quality, and alignment with Alexion Japan Commercial and Medical business needs.\u003C/p>\u003Cp>• Maintain accountability for third-party supplier performance, issue resolution, service improvement, and impact assessment to drive better outcomes from external delivery sources.\u003C/p>\u003Cp>• Partner with procurement, finance, legal, privacy, security, and governance stakeholders where required for contracts, changes, renewals, compliance reviews, and service performance management.\u003C/p>\u003Cp>\u003Cb>Education, Qualifications and Experiences\u003C/b>\u003C/p>\u003Cp>• Graduate degree and relevant work experience in computer science, information systems, business technology, or a related discipline.\u003C/p>\u003Cp>• 10+ years of experience in a similar or related role, with a proven track record of delivering results and connecting technology capabilities with business benefit and value.\u003C/p>\u003Cp>• Proven experience in IT projects, deployment, operation, and maintenance related to commercial or medical field systems in global companies.\u003C/p>\u003Cp>• Experience applying business analysis techniques to enable business change, process improvement, or complex system operations.\u003C/p>\u003Cp>• Experience in business demand intake, solution selection, implementation, platform operation, and continuous Kaizen.\u003C/p>\u003Cp>• CRM platform management and development experience, preferably in life sciences, specialty care, rare disease, or similarly regulated environments.\u003C/p>\u003Cp>• Veeva CRM and Veeva Vault certification or equivalent hands-on experience with large-scale implementation, configuration, integration, and support.\u003C/p>\u003Cp>• Salesforce Platform certification or equivalent expertise in advanced custom solutions, platform architecture, and new capability design.\u003C/p>\u003Cp>• Expertise in web and mobile application engineering, integration, release management, and production support.\u003C/p>\u003Cp>• Project management experience with internal IT teams, business stakeholders, medical stakeholders, regional/global teams, and external vendors.\u003C/p>\u003Cp>• Strong engagement, communication, facilitation, and stakeholder management skills, including executive-level presentation capability.\u003C/p>\u003Cp>• Native or business-level Japanese.\u003C/p>\u003Cp>• Business-level English, including meeting facilitation and collaboration with regional/global teams.\u003C/p>\u003Cp>• Growth mindset, strong team orientation, and commitment to diversity, equity, inclusion, and cross-functional collaboration.\u003C/p>\u003Cp>\u003Cb>Preferred Skills and Capabilities\u003C/b>\u003C/p>\u003Cp>• Fundamental knowledge of budgetary control, activity planning/control, commercial operations, and medical engagement processes.\u003C/p>\u003Cp>• Business acumen, business process management, customer focus, stakeholder management, and ability to translate strategic needs into practical technology outcomes.\u003C/p>\u003Cp>• Experience with cloud-based services, data platforms, integration services, analytics, and AI-enabled digital capabilities.\u003C/p>\u003Cp>• Understanding of pharmaceutical, specialty care, rare disease, or highly regulated customer engagement models is preferred.\u003C/p>\u003Cp>• Ability to work effectively in cross-functional and matrix environments, while also working independently with limited supervision.\u003C/p>\u003Cp>• Ability to perform successfully under pressure in a fast-paced environment with tight timelines and evolving priorities.\u003C/p>\u003Cp>• ITIL certification or equivalent experience in service management, incident/problem/change management, and operational excellence.\u003C/p>\u003Cp>\u003Cb>Key Relationships to reach solutions\u003C/b>\u003C/p>\u003Cp>• Alexion Japan Commercial and Medical leadership, field-facing teams, Sales and Medical operations, Business Units, IBE, Local CET groups, Global Process Owners, Global/Regional Commercial IT, Program Managers, Procurement, Finance, Legal, Privacy, Security, Compliance, and external platform/service vendors.\u003C/p>\u003Cp>\u003Cb>Date Posted\u003C/b>\u003C/p>25-8月-2026\u003Cp>\u003Cb>Closing Date\u003C/b>\u003C/p>29-11月-2026\u003Cp>Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack&nbsp;thereof, sex, \u003Cspan>sexual&nbsp;orientation,\u003C/span> age, ancestry, national origin, ethnicity, citizenship status, marital \u003Cspan>status,&nbsp;pregnancy,\u003C/span> (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an&nbsp;interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.\u003C/p>","Job purposeAlexion's mission is to transform the lives of people affected by rare diseases and devastating conditions through science, innovation, and deep customer understanding. As part of AstraZeneca, Alexion Japan is advancing this mission by strengthening commercial and medical capabilities, improving the quality of customer engagement, and enabling field teams with reliable, compliant, and insight-driven digital platforms.The Customer Experience & IT function partners with Alexion Japan business, medical, regional/global IT, and external partners to shape and operate CRM capabilities that support Alexion's strategic priorities in Japan. The role holder will maximize the business value of Alexion Japan by ensuring that CRM platforms and related digital capabilities are aligned with business needs, global standards, local compliance requirements, and sustainable operational practices.The CRM Platform Lead for Alexion, Alexion Japan will serve as the focal point for Alexion CRM and customer engagement platform needs. The role will partner with business and medical stakeholders to understand strategic, market, and operational needs, translate them into effective processes and technical solutions, and maintain accountability for platform roadmaps, implementation planning, technical delivery, production support, vendor management, and continuous improvement.This platform is used primarily by Alexion Japan field-facing teams, including Sales, Medical, and related customer-facing roles, and must support high-quality engagement with healthcare professionals and other relevant stakeholders while meeting AstraZeneca and Alexion governance, quality, security, privacy, and compliance expectations.Role and Responsibilities• Maximize business value through CRM strategy, platform leadership, and delivery of Alexion Japan customer engagement capabilities.• Lead projects aligned with AstraZeneca and Alexion's future CRM strategy, including new platform introduction, platform migration, operating model evolution, and the advancement of AI-enabled CRM capabilities where applicable.• Act as the primary IT partner for Alexion Japan CRM-related needs, working closely with business, medical, local CX & IT, regional/global commercial IT, and relevant governance teams.• Lead the IT planning process for accountable systems and new business requirements, ensuring strong business cases, clear prioritization, and alignment with Alexion Japan business strategy.• Analyze business requirements and translate them into improved processes, technical solutions, platform enhancements, and delivery plans that support business transformation and operational excellence.• Develop service transition plans to ensure delivered solutions are sustainable in the production environment, including controlled handover to operational support teams.• Initiate, lead, and support IT projects in accordance with project objectives, timelines, budget expectations, risk management, and quality requirements.• Ensure adherence to AstraZeneca and Alexion global IT policies, standards, SOPs, quality, privacy, security, compliance, defined technical capabilities, and best practices.Platform Management• Oversee day-to-day operations of the CRM platform, including Veeva CRM, Salesforce platform components, and relevant Veeva Vault integrations or services used by Alexion Japan Commercial and Medical teams.• Ensure platform availability, performance, reliability, data quality, and operational stability in partnership with operational support teams and vendors.• Implement standard methodologies for platform maintenance, release management, optimization, and continuous improvement from a technical perspective.• Collaborate with Alexion Japan business units, medical teams, CRM managers, and local/global stakeholders to understand needs and prioritize platform enhancements.• Ensure adherence to best practices in platform configuration, development, customization, testing, documentation, and deployment.• Manage and document platform changes, ensuring appropriate impact assessment, testing, approval, communication, and release control to avoid disruption to ongoing operations.• Implement and carry out organizational change processes and policies, including user adoption, stakeholder communication, and operational readiness activities.• Create, maintain, and execute CRM platform roadmaps that support Alexion Japan business priorities and AstraZeneca global direction.Vendor Management• Maintain vendor engagement ownership for CRM platform strategy, vendor roadmaps, delivery quality, and alignment with Alexion Japan Commercial and Medical business needs.• Maintain accountability for third-party supplier performance, issue resolution, service improvement, and impact assessment to drive better outcomes from external delivery sources.• Partner with procurement, finance, legal, privacy, security, and governance stakeholders where required for contracts, changes, renewals, compliance reviews, and service performance management.Education, Qualifications and Experiences• Graduate degree and relevant work experience in computer science, information systems, business technology, or a related discipline.• 10+ years of experience in a similar or related role, with a proven track record of delivering results and connecting technology capabilities with business benefit and value.• Proven experience in IT projects, deployment, operation, and maintenance related to commercial or medical field systems in global companies.• Experience applying business analysis techniques to enable business change, process improvement, or complex system operations.• Experience in business demand intake, solution selection, implementation, platform operation, and continuous Kaizen.• CRM platform management and development experience, preferably in life sciences, specialty care, rare disease, or similarly regulated environments.• Veeva CRM and Veeva Vault certification or equivalent hands-on experience with large-scale implementation, configuration, integration, and support.• Salesforce Platform certification or equivalent expertise in advanced custom solutions, platform architecture, and new capability design.• Expertise in web and mobile application engineering, integration, release management, and production support.• Project management experience with internal IT teams, business stakeholders, medical stakeholders, regional/global teams, and external vendors.• Strong engagement, communication, facilitation, and stakeholder management skills, including executive-level presentation capability.• Native or business-level Japanese.• Business-level English, including meeting facilitation and collaboration with regional/global teams.• Growth mindset, strong team orientation, and commitment to diversity, equity, inclusion, and cross-functional collaboration.Preferred Skills and Capabilities• Fundamental knowledge of budgetary control, activity planning/control, commercial operations, and medical engagement processes.• Business acumen, business process management, customer focus, stakeholder management, and ability to translate strategic needs into practical technology outcomes.• Experience with cloud-based services, data platforms, integration services, analytics, and AI-enabled digital capabilities.• Understanding of pharmaceutical, specialty care, rare disease, or highly regulated customer engagement models is preferred.• Ability to work effectively in cross-functional and matrix environments, while also working independently with limited supervision.• Ability to perform successfully under pressure in a fast-paced environment with tight timelines and evolving priorities.• ITIL certification or equivalent experience in service management, incident/problem/change management, and operational excellence.Key Relationships to reach solutions• Alexion Japan Commercial and Medical leadership, field-facing teams, Sales and Medical operations, Business Units, IBE, Local CET groups, Global Process Owners, Global/Regional Commercial IT, Program Managers, Procurement, Finance, Legal, Privacy, Security, Compliance, and external platform/service vendors.Date Posted25-8月-2026Closing Date29-11月-2026Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.",1788859785000,"2026-09-09 19:49:47","Posted 14 Days Ago","JPY",{"jsonldValid":17,"jsonld":27},{"id":113,"applyToken":114,"slug":115,"title":116,"companyname":117,"companylogo":118,"companyIndustry":119,"city":120,"country":121,"applicantCountries":122,"applicantStates":123,"remote":17,"employmentType":124,"department":20,"content_html":125,"content_text":126,"years":23,"createdAt":127,"updatedAtISO":128,"postedAtISO":26,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":129,"isPaid":17,"schema":130},"f494c119c234cebff8a29e7534c58d2c074e2417a55924d0a5b45557ba9940f9","911ec9b79d089365cc0bca65bae3f85aaa36c49d2bc1531947f24932dd810475","salesforce-crm-developer-at-arrow-components-940bf93dda","Salesforce CRM Developer","Arrow Components","https://cdn.jobboardwise.com/logo/arrow.com","Technology, Information and Internet","MA-Casablanca","Morocco",[],[],[19],"\u003Ch1>\u003Cb>Position:\u003C/b>\u003C/h1>Salesforce CRM Developer\u003Ch1>\u003Cb>Job Description:\u003C/b>\u003C/h1>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>\u003Cbr>Job Description\u003C/span>\u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>Position Title: Salesforce CRM Developer\u003C/span>\u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>Overview\u003C/span>\u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>The Salesforce CRM Developer will be responsible for designing, developing, and implementing scalable and efficient Salesforce solutions to meet business needs across multiple regions and business units. This role requires strong technical expertise in Salesforce development, integrations, and platform configuration, along with the ability to collaborate effectively with cross-functional teams in a fast-paced, global environment.\u003C/span>\u003C/span>\u003C/p>\u003Cbr>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>Who are we looking for?\u003C/span>\u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>\u003Cspan>Minimum of \u003C/span>\u003Cb>\u003Cspan>5+ years of progressive experience\u003C/span>\u003C/b>\u003Cspan> in Salesforce development with in-depth knowledge of the Salesforce platform and ecosystem.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Strong proficiency in \u003C/span>\u003Cb>\u003Cspan>Apex, Visualforce, SOQL, SOSL, and Triggers\u003C/span>\u003C/b>\u003Cspan>, with hands-on experience integrating Salesforce with external systems using \u003C/span>\u003Cb>\u003Cspan>SOAP\u003C/span>\u003C/b>\u003Cspan> and \u003C/span>\u003Cb>\u003Cspan>RESTful web services\u003C/span>\u003C/b>\u003Cspan>.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Comprehensive understanding of \u003C/span>\u003Cb>\u003Cspan>object-oriented programming\u003C/span>\u003C/b>\u003Cspan> and \u003C/span>\u003Cb>\u003Cspan>relational database design\u003C/span>\u003C/b>\u003Cspan> principles.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Demonstrated ability to apply both \u003C/span>\u003Cb>\u003Cspan>declarative (administrative)\u003C/span>\u003C/b>\u003Cspan> and \u003C/span>\u003Cb>\u003Cspan>programmatic (developer)\u003C/span>\u003C/b>\u003Cspan> features appropriately within the Force.com platform.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Expertise in \u003C/span>\u003Cb>\u003Cspan>Salesforce security architecture\u003C/span>\u003C/b>\u003Cspan>, including profiles, permission sets, and sharing rules.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Experience in \u003C/span>\u003Cb>\u003Cspan>code optimization, refactoring\u003C/span>\u003C/b>\u003Cspan>, and adherence to Salesforce coding standards and best practices.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Hands-on experience with \u003C/span>\u003Cb>\u003Cspan>CI/CD pipelines.\u003C/span>\u003C/b>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Proven track record in developing \u003C/span>\u003Cb>\u003Cspan>custom Lightning Components\u003C/span>\u003C/b>\u003Cspan>, including \u003C/span>\u003Cb>\u003Cspan>Aura\u003C/span>\u003C/b>\u003Cspan> and \u003C/span>\u003Cb>\u003Cspan>Lightning Web Components (LWC)\u003C/span>\u003C/b>\u003Cspan>, with at least \u003C/span>\u003Cb>\u003Cspan>2+ years of direct experience\u003C/span>\u003C/b>\u003Cspan> in LWC development.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Practical experience with \u003C/span>\u003Cb>\u003Cspan>Sales Cloud, Service Cloud, and Experience Cloud\u003C/span>\u003C/b>\u003Cspan>, including \u003C/span>\u003Cb>\u003Cspan>case management processes\u003C/span>\u003C/b>\u003Cspan>.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Proficiency in \u003C/span>\u003Cb>\u003Cspan>HTML, JavaScript, jQuery, JSON, and XML\u003C/span>\u003C/b>\u003Cspan> for user interface and integration development.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Familiarity with \u003C/span>\u003Cb>\u003Cspan>Agile/Scrum methodologies\u003C/span>\u003C/b>\u003Cspan> and collaboration tools such as JIRA and Confluence.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Salesforce Certifications preferred: \u003C/span>\u003Cb>\u003Cspan>Platform Developer I &amp; II\u003C/span>\u003C/b>\u003Cspan>, \u003C/span>\u003Cb>\u003Cspan>Administrator\u003C/span>\u003C/b>\u003Cspan>, or equivalent credentials.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiences.\u003C/span>\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>What you will be doing at ARROW:\u003C/span>\u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>\u003Cspan>Design, develop, and deploy high-quality Salesforce solutions leveraging \u003C/span>\u003Cb>\u003Cspan>Apex classes, triggers, Visualforce pages, Lightning Web Components, and Flows\u003C/span>\u003C/b>\u003Cspan>.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Partner with \u003C/span>\u003Cb>\u003Cspan>Product Owners, Business Analysts, and stakeholders\u003C/span>\u003C/b>\u003Cspan> to analyze business requirements and translate them into scalable technical designs.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Develop and maintain \u003C/span>\u003Cb>\u003Cspan>integration solutions\u003C/span>\u003C/b>\u003Cspan> between Salesforce and external systems through secure APIs and middleware.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Create and maintain \u003C/span>\u003Cb>\u003Cspan>comprehensive technical documentation\u003C/span>\u003C/b>\u003Cspan>, including design specifications, data models, and deployment procedures.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Conduct \u003C/span>\u003Cb>\u003Cspan>unit testing, debugging, and performance tuning\u003C/span>\u003C/b>\u003Cspan> to ensure reliability and maintainability of delivered solutions.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Identify, analyze, and resolve complex application issues, providing \u003C/span>\u003Cb>\u003Cspan>root cause analysis\u003C/span>\u003C/b>\u003Cspan> and long-term corrective actions.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Participate in \u003C/span>\u003Cb>\u003Cspan>code reviews\u003C/span>\u003C/b>\u003Cspan>, enforce development standards, and promote best practices across the Salesforce development team.\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Contribute to \u003C/span>\u003Cb>\u003Cspan>Agile development activities\u003C/span>\u003C/b>\u003Cspan>, including sprint planning, backlog grooming, and retrospectives, while ensuring continuous improvement in delivery quality and efficiency.\u003C/span>\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cb>\u003Cspan>What is in it for you?\u003C/span>\u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>\u003Cspan>Full Permanent contract,\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Social advantage: CNSS, CIMR, Health insurance,\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Very good working atmosphere in a team of passionate collaborators,\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Work culture where you can make an impact,\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Cspan>\u003Cspan>Working within an international organization, recognized worldwide in its sector.\u003C/span>\u003C/span>\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Cspan>\u003Cspan>#LI-FR1\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\u003Ch1>\u003Cb>Location:\u003C/b>\u003C/h1>MA-Casablanca, Morocco (Boulevard Al Quods)\u003Ch1>\u003Cb>Time Type:\u003C/b>\u003C/h1>Full time\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Job Category:\u003C/b>\u003C/h1>Information Technology","Position: Salesforce CRM Developer Job Description: Job Description Position Title: Salesforce CRM Developer Overview The Salesforce CRM Developer will be responsible for designing, developing, and implementing scalable and efficient Salesforce solutions to meet business needs across multiple regions and business units. This role requires strong technical expertise in Salesforce development, integrations, and platform configuration, along with the ability to collaborate effectively with cross-functional teams in a fast-paced, global environment. Who are we looking for? Minimum of 5+ years of progressive experience in Salesforce development with in-depth knowledge of the Salesforce platform and ecosystem. Strong proficiency in Apex, Visualforce, SOQL, SOSL, and Triggers , with hands-on experience integrating Salesforce with external systems using SOAP and RESTful web services . Comprehensive understanding of object-oriented programming and relational database design principles. Demonstrated ability to apply both declarative (administrative) and programmatic (developer) features appropriately within the Force.com platform. Expertise in Salesforce security architecture , including profiles, permission sets, and sharing rules. Experience in code optimization, refactoring , and adherence to Salesforce coding standards and best practices. Hands-on experience with CI/CD pipelines. Proven track record in developing custom Lightning Components , including Aura and Lightning Web Components (LWC) , with at least 2+ years of direct experience in LWC development. Practical experience with Sales Cloud, Service Cloud, and Experience Cloud , including case management processes . Proficiency in HTML, JavaScript, jQuery, JSON, and XML for user interface and integration development. Familiarity with Agile/Scrum methodologies and collaboration tools such as JIRA and Confluence. Salesforce Certifications preferred: Platform Developer I & II , Administrator , or equivalent credentials. Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiences. What you will be doing at ARROW: Design, develop, and deploy high-quality Salesforce solutions leveraging Apex classes, triggers, Visualforce pages, Lightning Web Components, and Flows . Partner with Product Owners, Business Analysts, and stakeholders to analyze business requirements and translate them into scalable technical designs. Develop and maintain integration solutions between Salesforce and external systems through secure APIs and middleware. Create and maintain comprehensive technical documentation , including design specifications, data models, and deployment procedures. Conduct unit testing, debugging, and performance tuning to ensure reliability and maintainability of delivered solutions. Identify, analyze, and resolve complex application issues, providing root cause analysis and long-term corrective actions. Participate in code reviews , enforce development standards, and promote best practices across the Salesforce development team. Contribute to Agile development activities , including sprint planning, backlog grooming, and retrospectives, while ensuring continuous improvement in delivery quality and efficiency. What is in it for you? Full Permanent contract, Social advantage: CNSS, CIMR, Health insurance, Very good working atmosphere in a team of passionate collaborators, Work culture where you can make an impact, Working within an international organization, recognized worldwide in its sector. #LI-FR1 Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Information Technology",1791912333000,"2026-10-13 19:28:56","MAD",{"jsonldValid":17,"jsonld":27},1792072947139]