[{"data":1,"prerenderedAt":118},["ShallowReactive",2],{"$fGVJIDlQ7F38Vg-KzC7GJUb8kWpp3aqkXwLDiTDMXKnQ":3,"$fEHAu8kxQ0Ps_pGu_SEpUtDOtJGrkThnMInP_yD_lmgA":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"isPaid":14,"schema":25},"280220021cffc2107c8f395488ff25dcb4a8d03591f48bb8690663c5fc3ae97a","crm-digital-product-manager-castrol-at-bp-c80d063eb5","CRM Digital Product Manager - Castrol","bp","https://logo.clearbit.com/bp.com","Reimagining energy for people and our planet #bpNetZero","Oil and Gas","India - Pune","India",false,[16],"Full-time","Marketing","\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>IT&S Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003C/h1>\u003Ch1>Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Shift timing : UK shift \u003C/b>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>About the role:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Key Accountabilities:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Understand external digital world - specifically new technologies, trends and applications\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutions\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Support the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM Strategy\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Develop a Castrol digital roadmap for CRM within sales and service areas\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work in partnership with development team to prioritise, co-develop and deploy digital products for market rollout\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Understand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solution\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU teams to activate, scale and manage digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify the right KPIs and track delivery for MVP and for transfer to BAU organisation\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work within relevant teams to ensure digital technologies are used and applied as required\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Act as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational change\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeys\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Hold customers accountable for aligning with digital Rules of the Game\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within Castrol\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>Note: Incumbent may be required to support multiple projects\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>You will work with :\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Work with PU/Market to deploy the CRM(Salesforce) solutions and IT tools\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Education\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Degree or equivalent experience or equivalent business qualification(s) is desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Exp\u003C/b>\u003C/u>\u003Cu>\u003Cb>erience\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Shown capability in digital product management or digital product ownership\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>E2E customer experience design / management experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Offer development & Innovation experience – in particular where enabled through digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Digital marketing/CRM experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Experience in Agile (e.g. Scrum) techniques desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Skills & Proficiencies\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Development of Digital Marketing Activities: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Project and Relationship Management: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Generating and applying insights – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer experience metrics – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer journey mapping – Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Loyalty management – Skillful\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Why join our team?\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!\u003C/h1>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is not available for remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>.\u003C/p>
\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Job Family Group: IT&S GroupJob Description: Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!Shift timing : UK shift About the role:This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.Key Accountabilities:Understand external digital world - specifically new technologies, trends and applicationsIdentify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutionsSupport the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM StrategyDevelop a Castrol digital roadmap for CRM within sales and service areasWork in partnership with development team to prioritise, co-develop and deploy digital products for market rolloutUnderstand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solutionWork with PU teams to activate, scale and manage digital touchpointsIdentify the right KPIs and track delivery for MVP and for transfer to BAU organisationWork within relevant teams to ensure digital technologies are used and applied as requiredAct as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational changeWork with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeysHold customers accountable for aligning with digital Rules of the GameIdentify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within CastrolNote: Incumbent may be required to support multiple projectsYou will work with :Work with PU/Market to deploy the CRM(Salesforce) solutions and IT toolsEducationDegree or equivalent experience or equivalent business qualification(s) is desirableExperienceShown capability in digital product management or digital product ownershipE2E customer experience design / management experienceOffer development & Innovation experience – in particular where enabled through digital touchpointsDigital marketing/CRM experienceExperience in Agile (e.g. Scrum) techniques desirableSkills & ProficienciesDevelopment of Digital Marketing Activities: MasteryProject and Relationship Management: MasteryGenerating and applying insights – SkillfulCustomer experience metrics – SkillfulCustomer journey mapping – MasteryLoyalty management – SkillfulWhy join our team?We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!Travel Requirement:Negligible travel should be expected with this roleRelocation Assistance:This role is eligible for relocation within countryRemote Type:This position is not available for remote workingSkills:.
​Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.",0,1787823022000,"2026-08-27 11:32:13","2026-08-27T09:32:13.000Z","INR",{"jsonldValid":26,"jsonld":27},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"CRM Digital Product Manager - Castrol\",\"description\":\"\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>IT&S Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003C/h1>\u003Ch1>Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Shift timing : UK shift \u003C/b>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>About the role:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. 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We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!\u003C/h1>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is not available for remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>.\u003C/p>
\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"280220021cffc2107c8f395488ff25dcb4a8d03591f48bb8690663c5fc3ae97a\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"India - Pune\",\"addressCountry\":\"IN\"}}}",{"jobs":29},[30,46,58,73,88,103],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":35,"remote":14,"employmentType":36,"department":37,"content_html":38,"content_text":39,"years":20,"createdAt":40,"updatedAtISO":41,"postedAtISO":42,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":43,"isPaid":14,"schema":44},"4a1f50a246876b024bd5992f8bcd0577b2def1aea670565df2a762f04a089f19","customer-marketing-lead-at-bp-627053f5e5","Customer Marketing Lead","United Kingdom - Sunbury","United Kingdom",[16],"Other","\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003Cb>About the role\u003C/b>\u003C/h1>\u003Cp>As \u003Cb>Customer Marketing Lead\u003C/b>, you will be a critical part of the \u003Cb>Comms Planning, Channel & Execution\u003C/b> sub-team within the \u003Cb>M&C Marketing Network of Excellence\u003C/b>. You will help turn M&C customer, commercial and brand priorities into clear, customer-led and scalable marketing activity that priority markets can adapt and complete with greater consistency, speed and impact.\u003Cbr> \u003C/p>\u003Cp>You will lead defined customer marketing workstreams across campaign planning, trade-driving activation, CRM and lifecycle content, customer-facing channel guidance and toolkit development. Working with priority markets, the Hub and specialist teams, you will translate customer insight, market needs and performance learning into clear propositions, messaging hierarchies, briefs, content guidance and market-ready toolkits.\u003Cbr> \u003C/p>\u003Cp>The role is both customer-led and commercially focused. Success means improving the quality, consistency and effectiveness of M&C marketing activity while supporting outcomes such as MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth. You will use independent judgement, operational knowledge and a continuous improvement mentality to simplify delivery, reduce duplication and help markets activate stronger customer marketing, faster.\u003Cbr> \u003C/p>\u003Ch1>\u003Cb>Role Responsibilities\u003C/b>\u003C/h1>\u003Ch2>\u003Cb>Customer marketing strategy and planning\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Lead defined customer marketing workstreams that translate M&C priorities, customer insight and local market annual plans into clear campaign plans, propositions, messaging hierarchies and activation guidance.\u003C/li>\u003Cli>Develop customer-led campaign plans that support priority customer moments, long-term CX strategy, integrated annual plans and pan-M&C priorities.\u003C/li>\u003Cli>Supply to annual and quarterly planning by providing customer, market and performance insight, with clear recommendations on where to focus, scale, test or improve.\u003C/li>\u003Cli>Support the maintenance of the marketing calendar and messaging hierarchy, ensuring customer-facing activity is joined up, prioritised and aligned to business objectives.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Campaign, toolkit and activation delivery\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Develop global campaign and toolkit outputs for agreed markets, from brief and strategy development through to execution guidance, toolkit creation and offshore hub handover.\u003C/li>\u003Cli>Lead agreed trade-driving and customer activation workstreams, including the \u003Cb>Trade Driving System (TDS)\u003C/b>, seasonal toolkits, CRM and lifecycle content, and related customer-facing channel activation where relevant.\u003C/li>\u003Cli>Create clear, practical and reusable outputs that help markets complete activity consistently while adapting for local customer needs and commercial priorities.\u003C/li>\u003Cli>Support the development of market-ready materials, including content guidance, channel assets, activation templates, messaging frameworks and production guidance.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Customer insight, propositions and content guidance\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Translate customer insight, market needs and business priorities into clear customer propositions, messaging hierarchies, briefs and content guidance.\u003C/li>\u003Cli>Use customer behaviour, performance data and channel learning to shape recommendations that improve relevance, loyalty, retention and measurable customer engagement.\u003C/li>\u003Cli>Apply strong creative judgement to help ensure customer-facing communications are clear, distinctive, brand-consistent and effective by channel.\u003C/li>\u003Cli>Work with specialist teams to ensure customer marketing activity is informed by the right insight, evidence and performance learning.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Performance, optimisation and effectiveness\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Guide performance tracking and test-and-learn approaches for assigned campaigns and toolkits, including optimisation opportunities such as A/B testing where relevant.\u003C/li>\u003Cli>Work with the Hub, markets and specialist teams to identify what is working, what needs to improve and what should be scaled, adapted or stopped.\u003C/li>\u003Cli>Help improve customer-facing channel performance by maintaining quality, technical and creative standards, supporting compliance and embedding learning into future activity.\u003C/li>\u003Cli>Connect marketing activity to commercial outcomes, including MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Market, Offshore hub and customer partnership\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Partner with markets to understand local requirements, market opportunities and execution needs.\u003C/li>\u003Cli>Co-create outputs with markets, creative agencies and specialist internal functions so that customer marketing activity is locally relevant, globally consistent and practical to complete.\u003C/li>\u003Cli>Provide clear briefs, feedback and guidance to the Hub and agency partners, helping to ensure outputs meet the agreed customer, commercial, brand and channel objectives.\u003C/li>\u003Cli>Communicate progress, risks, requests and opportunities clearly to relevant partners, bringing up issues early with a recommended point of view.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Standards, reuse and ways of working\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Find opportunities to reduce duplication, increase reuse and make customer marketing delivery simpler, faster and more effective.\u003C/li>\u003Cli>Role models strong delivery ownership by handling dependencies, tracking progress and maintaining a clear view of risks, decisions and next steps.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>What you will need to be successful\u003C/b>\u003C/h2>\u003Cul>\u003Cli>\u003Cb>Confirmed relevant marketing experience\u003C/b>, ideally including customer marketing, campaign development, trade-driving activation, CRM/lifecycle communications or customer-facing channel marketing.\u003C/li>\u003Cli>Experience developing integrated campaigns, toolkits, content guidance, CRM/lifecycle content, channel assets or activation materials that can be adapted across markets.\u003C/li>\u003Cli>Strong customer and commercial judgement, with the ability to connect customer needs, market context, brand priorities and business outcomes.\u003C/li>\u003Cli>Ability to translate customer insight, campaign performance data and channel metrics into clear briefs, recommendations and marketing actions.\u003C/li>\u003Cli>Strong creative judgement, with the ability to judge what good looks like by channel and provide clear, constructive guidance to markets, the Hub and agency partners.\u003C/li>\u003Cli>Good understanding of the marketing and channel mix, including owned channels, CRM, digital, paid social, OOH, POS and PR.\u003C/li>\u003Cli>Strong project management and delivery ownership, including the ability to handle multiple workstreams, track dependencies, surface risks early and maintain quality standards.\u003C/li>\u003Cli>Strong partner management and communication skills, with experience working collaboratively across markets, agencies, the Hub and specialist teams.\u003C/li>\u003Cli>Confidence using independent judgement within agreed processes, including seeing opportunities to simplify ways of working, improve reuse and raise execution standards.\u003C/li>\u003Cli>Customer-first and commercially minded approach, with the ability to balance customer relevance, brand consistency, channel effectiveness and measurable business impact.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why Join Us?\u003C/b>\u003C/p>\u003Cp>At BP, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.\u003Cbr> \u003C/p>\u003Cp>There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others.\u003Cbr> \u003C/p>\u003Cp>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\u003Cbr> \u003C/p>\u003Cp>Reinvent your career as you help our business meet the challenges of the future.\u003C/p>\u003Cp>\u003Cb>Apply now!\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>Advocacy, Brand Management, Commercial Acumen, Customer Segmentation, Generating customer insights, Listening, Offer and product knowledge, Offer Development, Sector, market, customer and competitor understanding, Translating strategy into plans\u003Cp>.\u003C/p>Future Location Notice:  This role will start in Sunbury, London. bp has announced a planned office move to Timber Square, London, with all positions currently advertised in Sunbury, including this one, expected to relocate around Q4 2027-Q1 2028. This presents an exciting opportunity for all employees and leaders to come together in one London location. The specific date of the move will be confirmed closer to the time.\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Job Family Group: Marketing GroupJob Description: About the roleAs Customer Marketing Lead, you will be a critical part of the Comms Planning, Channel & Execution sub-team within the M&C Marketing Network of Excellence. You will help turn M&C customer, commercial and brand priorities into clear, customer-led and scalable marketing activity that priority markets can adapt and complete with greater consistency, speed and impact. You will lead defined customer marketing workstreams across campaign planning, trade-driving activation, CRM and lifecycle content, customer-facing channel guidance and toolkit development. Working with priority markets, the Hub and specialist teams, you will translate customer insight, market needs and performance learning into clear propositions, messaging hierarchies, briefs, content guidance and market-ready toolkits. The role is both customer-led and commercially focused. Success means improving the quality, consistency and effectiveness of M&C marketing activity while supporting outcomes such as MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth. You will use independent judgement, operational knowledge and a continuous improvement mentality to simplify delivery, reduce duplication and help markets activate stronger customer marketing, faster. Role ResponsibilitiesCustomer marketing strategy and planningLead defined customer marketing workstreams that translate M&C priorities, customer insight and local market annual plans into clear campaign plans, propositions, messaging hierarchies and activation guidance.Develop customer-led campaign plans that support priority customer moments, long-term CX strategy, integrated annual plans and pan-M&C priorities.Supply to annual and quarterly planning by providing customer, market and performance insight, with clear recommendations on where to focus, scale, test or improve.Support the maintenance of the marketing calendar and messaging hierarchy, ensuring customer-facing activity is joined up, prioritised and aligned to business objectives. Campaign, toolkit and activation deliveryDevelop global campaign and toolkit outputs for agreed markets, from brief and strategy development through to execution guidance, toolkit creation and offshore hub handover.Lead agreed trade-driving and customer activation workstreams, including the Trade Driving System (TDS), seasonal toolkits, CRM and lifecycle content, and related customer-facing channel activation where relevant.Create clear, practical and reusable outputs that help markets complete activity consistently while adapting for local customer needs and commercial priorities.Support the development of market-ready materials, including content guidance, channel assets, activation templates, messaging frameworks and production guidance. Customer insight, propositions and content guidanceTranslate customer insight, market needs and business priorities into clear customer propositions, messaging hierarchies, briefs and content guidance.Use customer behaviour, performance data and channel learning to shape recommendations that improve relevance, loyalty, retention and measurable customer engagement.Apply strong creative judgement to help ensure customer-facing communications are clear, distinctive, brand-consistent and effective by channel.Work with specialist teams to ensure customer marketing activity is informed by the right insight, evidence and performance learning. Performance, optimisation and effectivenessGuide performance tracking and test-and-learn approaches for assigned campaigns and toolkits, including optimisation opportunities such as A/B testing where relevant.Work with the Hub, markets and specialist teams to identify what is working, what needs to improve and what should be scaled, adapted or stopped.Help improve customer-facing channel performance by maintaining quality, technical and creative standards, supporting compliance and embedding learning into future activity.Connect marketing activity to commercial outcomes, including MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth. Market, Offshore hub and customer partnershipPartner with markets to understand local requirements, market opportunities and execution needs.Co-create outputs with markets, creative agencies and specialist internal functions so that customer marketing activity is locally relevant, globally consistent and practical to complete.Provide clear briefs, feedback and guidance to the Hub and agency partners, helping to ensure outputs meet the agreed customer, commercial, brand and channel objectives.Communicate progress, risks, requests and opportunities clearly to relevant partners, bringing up issues early with a recommended point of view. Standards, reuse and ways of workingFind opportunities to reduce duplication, increase reuse and make customer marketing delivery simpler, faster and more effective.Role models strong delivery ownership by handling dependencies, tracking progress and maintaining a clear view of risks, decisions and next steps. What you will need to be successfulConfirmed relevant marketing experience, ideally including customer marketing, campaign development, trade-driving activation, CRM/lifecycle communications or customer-facing channel marketing.Experience developing integrated campaigns, toolkits, content guidance, CRM/lifecycle content, channel assets or activation materials that can be adapted across markets.Strong customer and commercial judgement, with the ability to connect customer needs, market context, brand priorities and business outcomes.Ability to translate customer insight, campaign performance data and channel metrics into clear briefs, recommendations and marketing actions.Strong creative judgement, with the ability to judge what good looks like by channel and provide clear, constructive guidance to markets, the Hub and agency partners.Good understanding of the marketing and channel mix, including owned channels, CRM, digital, paid social, OOH, POS and PR.Strong project management and delivery ownership, including the ability to handle multiple workstreams, track dependencies, surface risks early and maintain quality standards.Strong partner management and communication skills, with experience working collaboratively across markets, agencies, the Hub and specialist teams.Confidence using independent judgement within agreed processes, including seeing opportunities to simplify ways of working, improve reuse and raise execution standards.Customer-first and commercially minded approach, with the ability to balance customer relevance, brand consistency, channel effectiveness and measurable business impact. Why Join Us?At BP, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Reinvent your career as you help our business meet the challenges of the future.Apply now!Travel Requirement:Negligible travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Advocacy, Brand Management, Commercial Acumen, Customer Segmentation, Generating customer insights, Listening, Offer and product knowledge, Offer Development, Sector, market, customer and competitor understanding, Translating strategy into plans.Future Location Notice:  This role will start in Sunbury, London. bp has announced a planned office move to Timber Square, London, with all positions currently advertised in Sunbury, including this one, expected to relocate around Q4 2027-Q1 2028. This presents an exciting opportunity for all employees and leaders to come together in one London location. The specific date of the move will be confirmed closer to the time.​Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.",1787246828000,"2026-08-20 19:27:35","2026-08-20T17:27:35.000Z","GBP",{"jsonldValid":26,"jsonld":45},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Customer Marketing Lead\",\"description\":\"\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003Cb>About the role\u003C/b>\u003C/h1>\u003Cp>As \u003Cb>Customer Marketing Lead\u003C/b>, you will be a critical part of the \u003Cb>Comms Planning, Channel & Execution\u003C/b> sub-team within the \u003Cb>M&C Marketing Network of Excellence\u003C/b>. You will help turn M&C customer, commercial and brand priorities into clear, customer-led and scalable marketing activity that priority markets can adapt and complete with greater consistency, speed and impact.\u003Cbr> \u003C/p>\u003Cp>You will lead defined customer marketing workstreams across campaign planning, trade-driving activation, CRM and lifecycle content, customer-facing channel guidance and toolkit development. Working with priority markets, the Hub and specialist teams, you will translate customer insight, market needs and performance learning into clear propositions, messaging hierarchies, briefs, content guidance and market-ready toolkits.\u003Cbr> \u003C/p>\u003Cp>The role is both customer-led and commercially focused. Success means improving the quality, consistency and effectiveness of M&C marketing activity while supporting outcomes such as MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth. You will use independent judgement, operational knowledge and a continuous improvement mentality to simplify delivery, reduce duplication and help markets activate stronger customer marketing, faster.\u003Cbr> \u003C/p>\u003Ch1>\u003Cb>Role Responsibilities\u003C/b>\u003C/h1>\u003Ch2>\u003Cb>Customer marketing strategy and planning\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Lead defined customer marketing workstreams that translate M&C priorities, customer insight and local market annual plans into clear campaign plans, propositions, messaging hierarchies and activation guidance.\u003C/li>\u003Cli>Develop customer-led campaign plans that support priority customer moments, long-term CX strategy, integrated annual plans and pan-M&C priorities.\u003C/li>\u003Cli>Supply to annual and quarterly planning by providing customer, market and performance insight, with clear recommendations on where to focus, scale, test or improve.\u003C/li>\u003Cli>Support the maintenance of the marketing calendar and messaging hierarchy, ensuring customer-facing activity is joined up, prioritised and aligned to business objectives.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Campaign, toolkit and activation delivery\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Develop global campaign and toolkit outputs for agreed markets, from brief and strategy development through to execution guidance, toolkit creation and offshore hub handover.\u003C/li>\u003Cli>Lead agreed trade-driving and customer activation workstreams, including the \u003Cb>Trade Driving System (TDS)\u003C/b>, seasonal toolkits, CRM and lifecycle content, and related customer-facing channel activation where relevant.\u003C/li>\u003Cli>Create clear, practical and reusable outputs that help markets complete activity consistently while adapting for local customer needs and commercial priorities.\u003C/li>\u003Cli>Support the development of market-ready materials, including content guidance, channel assets, activation templates, messaging frameworks and production guidance.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Customer insight, propositions and content guidance\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Translate customer insight, market needs and business priorities into clear customer propositions, messaging hierarchies, briefs and content guidance.\u003C/li>\u003Cli>Use customer behaviour, performance data and channel learning to shape recommendations that improve relevance, loyalty, retention and measurable customer engagement.\u003C/li>\u003Cli>Apply strong creative judgement to help ensure customer-facing communications are clear, distinctive, brand-consistent and effective by channel.\u003C/li>\u003Cli>Work with specialist teams to ensure customer marketing activity is informed by the right insight, evidence and performance learning.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Performance, optimisation and effectiveness\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Guide performance tracking and test-and-learn approaches for assigned campaigns and toolkits, including optimisation opportunities such as A/B testing where relevant.\u003C/li>\u003Cli>Work with the Hub, markets and specialist teams to identify what is working, what needs to improve and what should be scaled, adapted or stopped.\u003C/li>\u003Cli>Help improve customer-facing channel performance by maintaining quality, technical and creative standards, supporting compliance and embedding learning into future activity.\u003C/li>\u003Cli>Connect marketing activity to commercial outcomes, including MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Market, Offshore hub and customer partnership\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Partner with markets to understand local requirements, market opportunities and execution needs.\u003C/li>\u003Cli>Co-create outputs with markets, creative agencies and specialist internal functions so that customer marketing activity is locally relevant, globally consistent and practical to complete.\u003C/li>\u003Cli>Provide clear briefs, feedback and guidance to the Hub and agency partners, helping to ensure outputs meet the agreed customer, commercial, brand and channel objectives.\u003C/li>\u003Cli>Communicate progress, risks, requests and opportunities clearly to relevant partners, bringing up issues early with a recommended point of view.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>Standards, reuse and ways of working\u003C/b>\u003C/h2>\u003Cul>\u003Cli>Find opportunities to reduce duplication, increase reuse and make customer marketing delivery simpler, faster and more effective.\u003C/li>\u003Cli>Role models strong delivery ownership by handling dependencies, tracking progress and maintaining a clear view of risks, decisions and next steps.\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>\u003Cb>What you will need to be successful\u003C/b>\u003C/h2>\u003Cul>\u003Cli>\u003Cb>Confirmed relevant marketing experience\u003C/b>, ideally including customer marketing, campaign development, trade-driving activation, CRM/lifecycle communications or customer-facing channel marketing.\u003C/li>\u003Cli>Experience developing integrated campaigns, toolkits, content guidance, CRM/lifecycle content, channel assets or activation materials that can be adapted across markets.\u003C/li>\u003Cli>Strong customer and commercial judgement, with the ability to connect customer needs, market context, brand priorities and business outcomes.\u003C/li>\u003Cli>Ability to translate customer insight, campaign performance data and channel metrics into clear briefs, recommendations and marketing actions.\u003C/li>\u003Cli>Strong creative judgement, with the ability to judge what good looks like by channel and provide clear, constructive guidance to markets, the Hub and agency partners.\u003C/li>\u003Cli>Good understanding of the marketing and channel mix, including owned channels, CRM, digital, paid social, OOH, POS and PR.\u003C/li>\u003Cli>Strong project management and delivery ownership, including the ability to handle multiple workstreams, track dependencies, surface risks early and maintain quality standards.\u003C/li>\u003Cli>Strong partner management and communication skills, with experience working collaboratively across markets, agencies, the Hub and specialist teams.\u003C/li>\u003Cli>Confidence using independent judgement within agreed processes, including seeing opportunities to simplify ways of working, improve reuse and raise execution standards.\u003C/li>\u003Cli>Customer-first and commercially minded approach, with the ability to balance customer relevance, brand consistency, channel effectiveness and measurable business impact.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why Join Us?\u003C/b>\u003C/p>\u003Cp>At BP, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.\u003Cbr> \u003C/p>\u003Cp>There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others.\u003Cbr> \u003C/p>\u003Cp>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\u003Cbr> \u003C/p>\u003Cp>Reinvent your career as you help our business meet the challenges of the future.\u003C/p>\u003Cp>\u003Cb>Apply now!\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>Advocacy, Brand Management, Commercial Acumen, Customer Segmentation, Generating customer insights, Listening, Offer and product knowledge, Offer Development, Sector, market, customer and competitor understanding, Translating strategy into plans\u003Cp>.\u003C/p>Future Location Notice:  This role will start in Sunbury, London. bp has announced a planned office move to Timber Square, London, with all positions currently advertised in Sunbury, including this one, expected to relocate around Q4 2027-Q1 2028. This presents an exciting opportunity for all employees and leaders to come together in one London location. The specific date of the move will be confirmed closer to the time.\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-08-20T17:27:35.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"4a1f50a246876b024bd5992f8bcd0577b2def1aea670565df2a762f04a089f19\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"United Kingdom - Sunbury\",\"addressCountry\":\"GB\"}}}",{"id":47,"slug":48,"title":49,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":50,"department":17,"content_html":51,"content_text":52,"years":20,"createdAt":53,"updatedAtISO":54,"postedAtISO":55,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"isPaid":14,"schema":56},"904321b2543d6ff89b5474695feb31470b5fab78a5a05b976dd6e416e81af5ef","gbs-crm-process-analyst-accelerator-at-bp-b6b43900e2","GBS CRM Process Analyst Accelerator",[16],"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Finance\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Business Support Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future.  We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. \u003C/p>\u003Cp>Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? \u003Cbr> \u003C/p>\u003Cp>\u003Cb>Key Accountabilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead & deliver strategic customer work with alignment to 2025 Customer Roadmap\u003C/p>\u003C/li>\u003Cli>\u003Cp>Serve as the Customer GPO SME, applying project experiences towards improved efficiency across new and in-flight project delivery\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive internal and external collaborator engagement across all organizational levels\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build lasting business relationships with impacted operational, functional, and technical teams\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure relevant support to operational teams to guarantee a successful launch\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage deadlines and ensure high quality delivery of all activities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead and define existing “as is” process and target state “to be” processes, identify gaps and taking action to achieve target state whilst ensuring alignment to global CRM design, operational model, and ongoing integrity of the CRM\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive and support development of solution design options, input into acceptance criteria and evaluation of effectiveness\u003C/p>\u003C/li>\u003Cli>\u003Cp>Perform due-diligence for any potential requirement, establishing background & doing impact analysis\u003C/p>\u003C/li>\u003Cli>\u003Cp>Support the ‘CRM Process Design Lead’ by analyzing and designing CRM business processes in either the Customer Service or Sales & Marketing areas – ensuring high quality Business Process Architecture which balances optimized business requirements and acceptable impact on CM GT technology applications (i.e. ensuring there is a reason for technology customization)\u003C/p>\u003C/li>\u003Cli>\u003Cp>With the ‘CRM Process Design Lead’, develop CRM product/process requirements based on input gathered from a variety of sources including analysis results and feedback from the user community \u003C/p>\u003C/li>\u003Cli>\u003Cp>Maintain the Customer Service, Sales and Marketing business processes supported / enabled by the GT CRM solution \u003C/p>\u003C/li>\u003Cli>\u003Cp>Transform legacy Customer Service, Sales and Marketing processes into the GBS operating model and adjust them to fully integrate into the end-state CRM solution and organizational structure in GBS \u003C/p>\u003C/li>\u003Cli>\u003Cp>Working with the GBS service delivery teams, review current process models and adjust/maintain as needed to ensure they continue to fully integrate into the global CRM design, operational model, and ongoing integrity of the CRM processes\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply standard work approach and or methodologies in completing project work: \u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview business users and collaborators, analyze business requirements, and develop process / system requirements on assigned projects or project phases.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage workload to meet deadlines and quality expectations \u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrate functional and technical skills foundation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Prepare test material to support Business Capability Readiness Test and Service Rehearsal phases\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage the Business Collaborators through the To-Be Process Walkthroughs\u003C/p>\u003C/li>\u003Cli>\u003Cp>Advise the Global CRM Design Lead of any Risks and Issues relating to the Process capture and adjustment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assist ‘CRM Solution Analyst’ in translating processes and use cases into test scripts for UAT and expected results for product, performance and user acceptance testing to the designers, thus ensuring a clear and complete understanding of the requirements\u003C/p>\u003C/li>\u003Cli>\u003Cp>With the ‘CRM Process Design Lead’, supervise the efficiency of the CRM GT process designs and work with operations to solve recognized issues – as required provide guidance on potential solutions that may be put forward to CRM Design Forum (i.e. compatible with the GT)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure any process adaptions that are non-compliant with the CRM GT are identified and flagged. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure a valid Case is developed for any GT process exceptions\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience and Job Requirements \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s Degree or equivalent in related area, or related experience with 5+ years’ experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>Have in-depth knowledge of Customer processes including key activities, roles, departments, and common Process Performance Indicators\u003C/p>\u003C/li>\u003Cli>\u003Cp>Considerable Business / Process Analysis experience, preferably with strong end user interaction\u003C/p>\u003C/li>\u003Cli>\u003Cp>Solid understanding of tools and systems associated with data gathering, compilation and analysis.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated hands on experience in process management, re-engineering and process mapping.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track record of experience in developing business requirements and/or participation in a large-scale process re-design initiative\u003C/p>\u003C/li>\u003Cli>\u003Cp>Knowledge of project and organizational change methodologies and financial/operational control practices\u003C/p>\u003C/li>\u003Cli>\u003Cp>Good interpersonal and influencing skills and ability to communicate clearly.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A proven track record of being part of multidisciplinary, complex projects or transformation programmes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track record in project management and execution (either Waterfall or Agile delivery)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Able to prioritise, handle issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business value, advancing properly if needed.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Able to manage conflicting work issues and deadlines to ensure work is met and knows when to bring up.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Deliverable Quality Management and Creation\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Review process documentation for completeness and quality, and compliance with established GBS Business Process Management standards (including ARIS, ISO, etc.) – collaborate with BPM Team \u003C/p>\u003C/li>\u003Cli>\u003Cp>Support the ‘CRM Process Design Lead’ in quality management reviews, ensuring all agreed business and design requirements are met \u003C/p>\u003C/li>\u003Cli>\u003Cp>Support the completion of the Quality Assurance Process (QA) for all Customer Management GT enabled To Be Customer Service, Sales and Marketing processes to ensure the proposed processes and solution usage conform to the GT design principles and are efficient and effective in nature \u003C/p>\u003C/li>\u003Cli>\u003Cp>Support performance of Quarterly Audit to assess operational integrity of design and ensure operation is as per design (i.e. alignment to the Customer Management GT)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Desirable criteria\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong written/oral communication skills and ability to build effective working relationships.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exceptional time management and organization skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Customer-centric attitude.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others! \u003C/p>\u003Cp>Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.  \u003C/p>\u003Cp>We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status. \u003C/p>\u003Cp>We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. \u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>Agility core practices, Agility tools, Business Acumen, Business Operations, Business process architecture, Business process control, Business process improvement, Communication, Customer Relationship Management (CRM), Data Analysis, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload Prioritization\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Entity: FinanceJob Family Group: Business Support GroupJob Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future.  We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?  Key AccountabilitiesLead & deliver strategic customer work with alignment to 2025 Customer RoadmapServe as the Customer GPO SME, applying project experiences towards improved efficiency across new and in-flight project deliveryDrive internal and external collaborator engagement across all organizational levelsBuild lasting business relationships with impacted operational, functional, and technical teamsEnsure relevant support to operational teams to guarantee a successful launchManage deadlines and ensure high quality delivery of all activitiesLead and define existing “as is” process and target state “to be” processes, identify gaps and taking action to achieve target state whilst ensuring alignment to global CRM design, operational model, and ongoing integrity of the CRMDrive and support development of solution design options, input into acceptance criteria and evaluation of effectivenessPerform due-diligence for any potential requirement, establishing background & doing impact analysisSupport the ‘CRM Process Design Lead’ by analyzing and designing CRM business processes in either the Customer Service or Sales & Marketing areas – ensuring high quality Business Process Architecture which balances optimized business requirements and acceptable impact on CM GT technology applications (i.e. ensuring there is a reason for technology customization)With the ‘CRM Process Design Lead’, develop CRM product/process requirements based on input gathered from a variety of sources including analysis results and feedback from the user community Maintain the Customer Service, Sales and Marketing business processes supported / enabled by the GT CRM solution Transform legacy Customer Service, Sales and Marketing processes into the GBS operating model and adjust them to fully integrate into the end-state CRM solution and organizational structure in GBS Working with the GBS service delivery teams, review current process models and adjust/maintain as needed to ensure they continue to fully integrate into the global CRM design, operational model, and ongoing integrity of the CRM processesApply standard work approach and or methodologies in completing project work: Interview business users and collaborators, analyze business requirements, and develop process / system requirements on assigned projects or project phases.Manage workload to meet deadlines and quality expectations Demonstrate functional and technical skills foundationPrepare test material to support Business Capability Readiness Test and Service Rehearsal phasesManage the Business Collaborators through the To-Be Process WalkthroughsAdvise the Global CRM Design Lead of any Risks and Issues relating to the Process capture and adjustmentAssist ‘CRM Solution Analyst’ in translating processes and use cases into test scripts for UAT and expected results for product, performance and user acceptance testing to the designers, thus ensuring a clear and complete understanding of the requirementsWith the ‘CRM Process Design Lead’, supervise the efficiency of the CRM GT process designs and work with operations to solve recognized issues – as required provide guidance on potential solutions that may be put forward to CRM Design Forum (i.e. compatible with the GT)Ensure any process adaptions that are non-compliant with the CRM GT are identified and flagged. Ensure a valid Case is developed for any GT process exceptionsExperience and Job Requirements Bachelor’s Degree or equivalent in related area, or related experience with 5+ years’ experienceHave in-depth knowledge of Customer processes including key activities, roles, departments, and common Process Performance IndicatorsConsiderable Business / Process Analysis experience, preferably with strong end user interactionSolid understanding of tools and systems associated with data gathering, compilation and analysis.Demonstrated hands on experience in process management, re-engineering and process mapping.Track record of experience in developing business requirements and/or participation in a large-scale process re-design initiativeKnowledge of project and organizational change methodologies and financial/operational control practicesGood interpersonal and influencing skills and ability to communicate clearly.A proven track record of being part of multidisciplinary, complex projects or transformation programmes.Track record in project management and execution (either Waterfall or Agile delivery)Able to prioritise, handle issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business value, advancing properly if needed.Able to manage conflicting work issues and deadlines to ensure work is met and knows when to bring up.Deliverable Quality Management and CreationReview process documentation for completeness and quality, and compliance with established GBS Business Process Management standards (including ARIS, ISO, etc.) – collaborate with BPM Team Support the ‘CRM Process Design Lead’ in quality management reviews, ensuring all agreed business and design requirements are met Support the completion of the Quality Assurance Process (QA) for all Customer Management GT enabled To Be Customer Service, Sales and Marketing processes to ensure the proposed processes and solution usage conform to the GT design principles and are efficient and effective in nature Support performance of Quarterly Audit to assess operational integrity of design and ensure operation is as per design (i.e. alignment to the Customer Management GT)Desirable criteriaStrong written/oral communication skills and ability to build effective working relationships.Exceptional time management and organization skills.Customer-centric attitude.At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others! Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.  We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Travel RequirementNegligible travel should be expected with this roleRelocation Assistance:This role is eligible for relocation within countryRemote Type:This position is a hybrid of office/remote workingSkills:Agility core practices, Agility tools, Business Acumen, Business Operations, Business process architecture, Business process control, Business process improvement, Communication, Customer Relationship Management (CRM), Data Analysis, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload PrioritizationLegal Disclaimer:We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.",1784712564000,"2026-07-22 11:31:05","2026-07-22T09:31:05.000Z",{"jsonldValid":26,"jsonld":57},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"GBS CRM Process Analyst Accelerator\",\"description\":\"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Finance\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Business Support Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future.  We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. \u003C/p>\u003Cp>Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? \u003Cbr> \u003C/p>\u003Cp>\u003Cb>Key Accountabilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead & deliver strategic customer work with alignment to 2025 Customer Roadmap\u003C/p>\u003C/li>\u003Cli>\u003Cp>Serve as the Customer GPO SME, applying project experiences towards improved efficiency across new and in-flight project delivery\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive internal and external collaborator engagement across all organizational levels\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build lasting business relationships with impacted operational, functional, and technical teams\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure relevant support to operational teams to guarantee a successful launch\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage deadlines and ensure high quality delivery of all activities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead and define existing “as is” process and target state “to be” processes, identify gaps and taking action to achieve target state whilst ensuring alignment to global CRM design, operational model, and ongoing integrity of the CRM\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive and support development of solution design options, input into acceptance criteria and evaluation of effectiveness\u003C/p>\u003C/li>\u003Cli>\u003Cp>Perform due-diligence for any potential requirement, establishing background & doing impact analysis\u003C/p>\u003C/li>\u003Cli>\u003Cp>Support the ‘CRM Process Design Lead’ by analyzing and designing CRM business processes in either the Customer Service or Sales & Marketing areas – ensuring high quality Business Process Architecture which balances optimized business requirements and acceptable impact on CM GT technology applications (i.e. ensuring there is a reason for technology customization)\u003C/p>\u003C/li>\u003Cli>\u003Cp>With the ‘CRM Process Design Lead’, develop CRM product/process requirements based on input gathered from a variety of sources including analysis results and feedback from the user community \u003C/p>\u003C/li>\u003Cli>\u003Cp>Maintain the Customer Service, Sales and Marketing business processes supported / enabled by the GT CRM solution \u003C/p>\u003C/li>\u003Cli>\u003Cp>Transform legacy Customer Service, Sales and Marketing processes into the GBS operating model and adjust them to fully integrate into the end-state CRM solution and organizational structure in GBS \u003C/p>\u003C/li>\u003Cli>\u003Cp>Working with the GBS service delivery teams, review current process models and adjust/maintain as needed to ensure they continue to fully integrate into the global CRM design, operational model, and ongoing integrity of the CRM processes\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply standard work approach and or methodologies in completing project work: \u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview business users and collaborators, analyze business requirements, and develop process / system requirements on assigned projects or project phases.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage workload to meet deadlines and quality expectations \u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrate functional and technical skills foundation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Prepare test material to support Business Capability Readiness Test and Service Rehearsal phases\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage the Business Collaborators through the To-Be Process Walkthroughs\u003C/p>\u003C/li>\u003Cli>\u003Cp>Advise the Global CRM Design Lead of any Risks and Issues relating to the Process capture and adjustment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assist ‘CRM Solution Analyst’ in translating processes and use cases into test scripts for UAT and expected results for product, performance and user acceptance testing to the designers, thus ensuring a clear and complete understanding of the requirements\u003C/p>\u003C/li>\u003Cli>\u003Cp>With the ‘CRM Process Design Lead’, supervise the efficiency of the CRM GT process designs and work with operations to solve recognized issues – as required provide guidance on potential solutions that may be put forward to CRM Design Forum (i.e. compatible with the GT)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure any process adaptions that are non-compliant with the CRM GT are identified and flagged. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure a valid Case is developed for any GT process exceptions\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience and Job Requirements \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s Degree or equivalent in related area, or related experience with 5+ years’ experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>Have in-depth knowledge of Customer processes including key activities, roles, departments, and common Process Performance Indicators\u003C/p>\u003C/li>\u003Cli>\u003Cp>Considerable Business / Process Analysis experience, preferably with strong end user interaction\u003C/p>\u003C/li>\u003Cli>\u003Cp>Solid understanding of tools and systems associated with data gathering, compilation and analysis.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated hands on experience in process management, re-engineering and process mapping.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track record of experience in developing business requirements and/or participation in a large-scale process re-design initiative\u003C/p>\u003C/li>\u003Cli>\u003Cp>Knowledge of project and organizational change methodologies and financial/operational control practices\u003C/p>\u003C/li>\u003Cli>\u003Cp>Good interpersonal and influencing skills and ability to communicate clearly.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A proven track record of being part of multidisciplinary, complex projects or transformation programmes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track record in project management and execution (either Waterfall or Agile delivery)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Able to prioritise, handle issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business value, advancing properly if needed.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Able to manage conflicting work issues and deadlines to ensure work is met and knows when to bring up.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Deliverable Quality Management and Creation\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Review process documentation for completeness and quality, and compliance with established GBS Business Process Management standards (including ARIS, ISO, etc.) – collaborate with BPM Team \u003C/p>\u003C/li>\u003Cli>\u003Cp>Support the ‘CRM Process Design Lead’ in quality management reviews, ensuring all agreed business and design requirements are met \u003C/p>\u003C/li>\u003Cli>\u003Cp>Support the completion of the Quality Assurance Process (QA) for all Customer Management GT enabled To Be Customer Service, Sales and Marketing processes to ensure the proposed processes and solution usage conform to the GT design principles and are efficient and effective in nature \u003C/p>\u003C/li>\u003Cli>\u003Cp>Support performance of Quarterly Audit to assess operational integrity of design and ensure operation is as per design (i.e. alignment to the Customer Management GT)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Desirable criteria\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong written/oral communication skills and ability to build effective working relationships.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exceptional time management and organization skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Customer-centric attitude.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others! \u003C/p>\u003Cp>Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.  \u003C/p>\u003Cp>We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status. \u003C/p>\u003Cp>We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. \u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>Agility core practices, Agility tools, Business Acumen, Business Operations, Business process architecture, Business process control, Business process improvement, Communication, Customer Relationship Management (CRM), Data Analysis, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload Prioritization\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-07-22T09:31:05.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"904321b2543d6ff89b5474695feb31470b5fab78a5a05b976dd6e416e81af5ef\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"India - Pune\",\"addressCountry\":\"IN\"}}}",{"id":59,"slug":60,"title":61,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":62,"country":63,"remote":14,"employmentType":64,"department":17,"content_html":65,"content_text":66,"years":20,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":70,"isPaid":14,"schema":71},"de18d9d6c81f781e0e064dad06d301c4c94e62433cabd1c99936d0179286da33","crm-and-loyalty-analyst-at-bp-8638d4c57d","CRM & LOYALTY ANALYST","Austria - Wien","Austria",[16],"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Customers & Products\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>CRM & Loyalty Analyst\u003C/p>\u003Cp>At bp, our goal is to deliver the future of mobility, energy and services for our customers – today and tomorrow.\u003C/p>\u003Cp>Want to join our team? Here’s what it looks like:\u003C/p>\u003Cul>\u003Cli>Being customer-centric, agile and responsive to changing customer needs and dynamic markets\u003C/li>\u003Cli>Focusing on growth and development of customer offers\u003C/li>\u003Cli>Creating strategic partnerships that drive long-term value for our business\u003C/li>\u003Cli>Being digitally enabled and empowered by customer insights and data to deliver solutions\u003C/li>\u003C/ul>\u003Cp>As a key pillar of bp’s growth agenda, our Mobility & Convenience business is the shop window to our brand. As the world transitions to lower‑carbon energy, we’re evolving our on-the-go offer – from fuel, food and drinks today to electric mobility and new convenience missions tomorrow.\u003C/p>\u003Cp>For this role, we are looking for a customer‑ and commercially minded analytics expert with hands-on experience in CRM and loyalty. You will be part of the Marketing team and help shape our loyalty program through customer analytics, campaign and performance management, and strong ownership of the underlying data and reporting landscape. You will turn complex loyalty data into clear stories and actionable recommendations. By maintaining reliable data pipelines and creating high-quality Power BI dashboards, you enable informed decisions across the company and continuously improve our loyalty initiatives\u003C/p>\u003Cp>Key Accountabilities\u003C/p>\u003Cul>\u003Cli>Extract, combine and validate loyalty/CRM data from bp’s data hub and other internal/external sources; ensure high data quality and accuracy.\u003C/li>\u003Cli>Analyze loyalty data using advanced methods and tools (e.g., SQL, Python) and translate findings into clear insights. \u003C/li>\u003Cli>Own and continuously optimize the CRM contact plan in line with loyalty objectives and customer journeys.\u003C/li>\u003Cli>Build and maintain reporting (Power BI/Excel/Tableau) for KPI monitoring; provide business cases and ROI calculations to support decision-making with data.\u003C/li>\u003Cli>Develop and refine customer segmentation to improve targeting and personalization across channels.\u003C/li>\u003Cli>Design measurement frameworks for CRM initiatives (e.g., control groups, A/B tests) and lead post-campaign performance analyses.\u003C/li>\u003Cli>Collaborate with internal and external stakeholders to align requirements, communicate insights, and ensure excellent execution of loyalty/CRM activities.\u003C/li>\u003C/ul>\u003Cp>Essential Education\u003C/p>\u003Cp>Degree or equivalent level qualification in a quantitative field such as Data Science, Data Analytics, Economics or equivalent experience\u003C/p>\u003Cp>Essential Experience\u003C/p>\u003Cul>\u003Cli>3+ years of relevant experience in analytics/CRM (e.g. Business Analyst), ideally in loyalty and/or retail.\u003C/li>\u003Cli>Strong expertise in segmentation strategy and end-to-end CRM customer journey design across multiple touchpoints; performance-driven mindset.\u003C/li>\u003Cli>Experience preparing target/selection files for ongoing CRM/loyalty campaigns based on segmentation and campaign objectives.\u003C/li>\u003Cli>Proficiency with the Power Platform and analytics stack (Power BI, SQL, Python; ideally also Power Automate/Power Apps).\u003C/li>\u003Cli>Advanced SQL skills and solid experience in data analysis, automation and dashboarding.\u003C/li>\u003Cli>Experience in performance marketing/KPI monitoring and a solid understanding of loyalty program mechanics.\u003C/li>\u003C/ul>\u003Cp>Skills & Competencies\u003C/p>\u003Cul>\u003Cli>Translate complex business questions into structured analyses and decision-relevant, actionable insights.\u003C/li>\u003Cli>Structured, detail-oriented and proactive working style with a hands-on, can-do mentality.\u003C/li>\u003Cli>Strong analytical skills, numerical aptitude and a high level of accuracy.\u003C/li>\u003Cli>German and English: strong written and verbal communication skills.\u003C/li>\u003C/ul>\u003Cp>Environment & benefits\u003C/p>\u003Cp>At bp, we provide the following environment & benefits to you:\u003C/p>\u003Cul>\u003Cli>A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued\u003C/li>\u003Cli>An attractive remuneration package: a bonus system and various social benefits including programs to improve work/life balance and wellbeing\u003C/li>\u003Cli>The gross annual salary according to the collective agreement is € 76.000,- with willingness to overpay depending on qualifications and experience\u003C/li>\u003Cli>Your modern workplace is in the heart of Vienna and offers a panoramic view\u003C/li>\u003Cli>Free parking in the office garage\u003C/li>\u003Cli>Two days working from home per week\u003C/li>\u003Cli>Agile and flexible working in a digitalized and team-oriented environment\u003C/li>\u003Cli>Equity matching program\u003C/li>\u003Cli>Company pension\u003C/li>\u003Cli>Lunch subsidy\u003C/li>\u003Cli>Learning and development opportunities\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Entity: Customers & ProductsJob Family Group: Marketing GroupJob Description: CRM & Loyalty AnalystAt bp, our goal is to deliver the future of mobility, energy and services for our customers – today and tomorrow.Want to join our team? Here’s what it looks like:Being customer-centric, agile and responsive to changing customer needs and dynamic marketsFocusing on growth and development of customer offersCreating strategic partnerships that drive long-term value for our businessBeing digitally enabled and empowered by customer insights and data to deliver solutionsAs a key pillar of bp’s growth agenda, our Mobility & Convenience business is the shop window to our brand. As the world transitions to lower‑carbon energy, we’re evolving our on-the-go offer – from fuel, food and drinks today to electric mobility and new convenience missions tomorrow.For this role, we are looking for a customer‑ and commercially minded analytics expert with hands-on experience in CRM and loyalty. You will be part of the Marketing team and help shape our loyalty program through customer analytics, campaign and performance management, and strong ownership of the underlying data and reporting landscape. You will turn complex loyalty data into clear stories and actionable recommendations. By maintaining reliable data pipelines and creating high-quality Power BI dashboards, you enable informed decisions across the company and continuously improve our loyalty initiativesKey AccountabilitiesExtract, combine and validate loyalty/CRM data from bp’s data hub and other internal/external sources; ensure high data quality and accuracy.Analyze loyalty data using advanced methods and tools (e.g., SQL, Python) and translate findings into clear insights. Own and continuously optimize the CRM contact plan in line with loyalty objectives and customer journeys.Build and maintain reporting (Power BI/Excel/Tableau) for KPI monitoring; provide business cases and ROI calculations to support decision-making with data.Develop and refine customer segmentation to improve targeting and personalization across channels.Design measurement frameworks for CRM initiatives (e.g., control groups, A/B tests) and lead post-campaign performance analyses.Collaborate with internal and external stakeholders to align requirements, communicate insights, and ensure excellent execution of loyalty/CRM activities.Essential EducationDegree or equivalent level qualification in a quantitative field such as Data Science, Data Analytics, Economics or equivalent experienceEssential Experience3+ years of relevant experience in analytics/CRM (e.g. Business Analyst), ideally in loyalty and/or retail.Strong expertise in segmentation strategy and end-to-end CRM customer journey design across multiple touchpoints; performance-driven mindset.Experience preparing target/selection files for ongoing CRM/loyalty campaigns based on segmentation and campaign objectives.Proficiency with the Power Platform and analytics stack (Power BI, SQL, Python; ideally also Power Automate/Power Apps).Advanced SQL skills and solid experience in data analysis, automation and dashboarding.Experience in performance marketing/KPI monitoring and a solid understanding of loyalty program mechanics.Skills & CompetenciesTranslate complex business questions into structured analyses and decision-relevant, actionable insights.Structured, detail-oriented and proactive working style with a hands-on, can-do mentality.Strong analytical skills, numerical aptitude and a high level of accuracy.German and English: strong written and verbal communication skills.Environment & benefitsAt bp, we provide the following environment & benefits to you:A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valuedAn attractive remuneration package: a bonus system and various social benefits including programs to improve work/life balance and wellbeingThe gross annual salary according to the collective agreement is € 76.000,- with willingness to overpay depending on qualifications and experienceYour modern workplace is in the heart of Vienna and offers a panoramic viewFree parking in the office garageTwo days working from home per weekAgile and flexible working in a digitalized and team-oriented environmentEquity matching programCompany pensionLunch subsidyLearning and development opportunitiesTravel RequirementNo travel is expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Legal Disclaimer:We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.",1777714016000,"2026-05-02 11:27:16","2026-05-02T09:27:16.000Z","EUR",{"jsonldValid":26,"jsonld":72},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"CRM & LOYALTY ANALYST\",\"description\":\"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Customers & Products\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>CRM & Loyalty Analyst\u003C/p>\u003Cp>At bp, our goal is to deliver the future of mobility, energy and services for our customers – today and tomorrow.\u003C/p>\u003Cp>Want to join our team? Here’s what it looks like:\u003C/p>\u003Cul>\u003Cli>Being customer-centric, agile and responsive to changing customer needs and dynamic markets\u003C/li>\u003Cli>Focusing on growth and development of customer offers\u003C/li>\u003Cli>Creating strategic partnerships that drive long-term value for our business\u003C/li>\u003Cli>Being digitally enabled and empowered by customer insights and data to deliver solutions\u003C/li>\u003C/ul>\u003Cp>As a key pillar of bp’s growth agenda, our Mobility & Convenience business is the shop window to our brand. As the world transitions to lower‑carbon energy, we’re evolving our on-the-go offer – from fuel, food and drinks today to electric mobility and new convenience missions tomorrow.\u003C/p>\u003Cp>For this role, we are looking for a customer‑ and commercially minded analytics expert with hands-on experience in CRM and loyalty. You will be part of the Marketing team and help shape our loyalty program through customer analytics, campaign and performance management, and strong ownership of the underlying data and reporting landscape. You will turn complex loyalty data into clear stories and actionable recommendations. By maintaining reliable data pipelines and creating high-quality Power BI dashboards, you enable informed decisions across the company and continuously improve our loyalty initiatives\u003C/p>\u003Cp>Key Accountabilities\u003C/p>\u003Cul>\u003Cli>Extract, combine and validate loyalty/CRM data from bp’s data hub and other internal/external sources; ensure high data quality and accuracy.\u003C/li>\u003Cli>Analyze loyalty data using advanced methods and tools (e.g., SQL, Python) and translate findings into clear insights. \u003C/li>\u003Cli>Own and continuously optimize the CRM contact plan in line with loyalty objectives and customer journeys.\u003C/li>\u003Cli>Build and maintain reporting (Power BI/Excel/Tableau) for KPI monitoring; provide business cases and ROI calculations to support decision-making with data.\u003C/li>\u003Cli>Develop and refine customer segmentation to improve targeting and personalization across channels.\u003C/li>\u003Cli>Design measurement frameworks for CRM initiatives (e.g., control groups, A/B tests) and lead post-campaign performance analyses.\u003C/li>\u003Cli>Collaborate with internal and external stakeholders to align requirements, communicate insights, and ensure excellent execution of loyalty/CRM activities.\u003C/li>\u003C/ul>\u003Cp>Essential Education\u003C/p>\u003Cp>Degree or equivalent level qualification in a quantitative field such as Data Science, Data Analytics, Economics or equivalent experience\u003C/p>\u003Cp>Essential Experience\u003C/p>\u003Cul>\u003Cli>3+ years of relevant experience in analytics/CRM (e.g. Business Analyst), ideally in loyalty and/or retail.\u003C/li>\u003Cli>Strong expertise in segmentation strategy and end-to-end CRM customer journey design across multiple touchpoints; performance-driven mindset.\u003C/li>\u003Cli>Experience preparing target/selection files for ongoing CRM/loyalty campaigns based on segmentation and campaign objectives.\u003C/li>\u003Cli>Proficiency with the Power Platform and analytics stack (Power BI, SQL, Python; ideally also Power Automate/Power Apps).\u003C/li>\u003Cli>Advanced SQL skills and solid experience in data analysis, automation and dashboarding.\u003C/li>\u003Cli>Experience in performance marketing/KPI monitoring and a solid understanding of loyalty program mechanics.\u003C/li>\u003C/ul>\u003Cp>Skills & Competencies\u003C/p>\u003Cul>\u003Cli>Translate complex business questions into structured analyses and decision-relevant, actionable insights.\u003C/li>\u003Cli>Structured, detail-oriented and proactive working style with a hands-on, can-do mentality.\u003C/li>\u003Cli>Strong analytical skills, numerical aptitude and a high level of accuracy.\u003C/li>\u003Cli>German and English: strong written and verbal communication skills.\u003C/li>\u003C/ul>\u003Cp>Environment & benefits\u003C/p>\u003Cp>At bp, we provide the following environment & benefits to you:\u003C/p>\u003Cul>\u003Cli>A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued\u003C/li>\u003Cli>An attractive remuneration package: a bonus system and various social benefits including programs to improve work/life balance and wellbeing\u003C/li>\u003Cli>The gross annual salary according to the collective agreement is € 76.000,- with willingness to overpay depending on qualifications and experience\u003C/li>\u003Cli>Your modern workplace is in the heart of Vienna and offers a panoramic view\u003C/li>\u003Cli>Free parking in the office garage\u003C/li>\u003Cli>Two days working from home per week\u003C/li>\u003Cli>Agile and flexible working in a digitalized and team-oriented environment\u003C/li>\u003Cli>Equity matching program\u003C/li>\u003Cli>Company pension\u003C/li>\u003Cli>Lunch subsidy\u003C/li>\u003Cli>Learning and development opportunities\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-05-02T09:27:16.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"de18d9d6c81f781e0e064dad06d301c4c94e62433cabd1c99936d0179286da33\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Austria - Wien\",\"addressCountry\":\"AT\"}}}",{"id":74,"slug":75,"title":76,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":77,"country":78,"remote":14,"employmentType":79,"department":37,"content_html":80,"content_text":81,"years":20,"createdAt":82,"updatedAtISO":83,"postedAtISO":84,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":85,"isPaid":14,"schema":86},"08c5dc67ab2abf6c2811ea372342b5a187bb90956746a5f31c5ab7e547a2b52d","loyalty-manager-at-bp-c3a6262314","Loyalty Manager","South Africa - Johannesburg","South Africa",[16],"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Customers & Products\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>\u003Cb>Shape the future of customer loyalty at bp\u003C/b>\u003C/p>\u003Cp>bp Southern Africa is seeking a commercially astute, customer‑obsessed \u003Cb>Loyalty Manager\u003C/b> to lead the strategy, evolution, and performance of our loyalty programme across the mobility and convenience business.\u003C/p>\u003Cp>This is a strategic role with real commercial impact. You will shape how customers connect with bp by creating loyalty experiences that are relevant, rewarding, insight‑led, and measurable. Beyond campaign execution, this role owns the end‑to‑end loyalty ecosystem — from strategy and customer insight through to delivery, optimisation, partnerships, and performance management.\u003C/p>\u003Cp>If you thrive at the intersection of customer insight, data, commercial thinking, and execution, this role offers the opportunity to deliver visible, long‑term value in a major consumer business.\u003C/p>\u003Cp>\u003Cb>What you will do\u003C/b>\u003C/p>\u003Cp>As Loyalty Manager, you will define and execute bp’s loyalty strategy in South Africa, ensuring strong alignment with business, brand, and customer objectives.\u003C/p>\u003Cp>Your responsibilities will include:\u003C/p>\u003Cul>\u003Cli>Defining and evolving the loyalty roadmap and long‑term ecosystem strategy\u003C/li>\u003Cli>Designing compelling customer value propositions, campaigns, rewards, and mechanics\u003C/li>\u003Cli>Using segmentation, journey mapping, and customer insight to drive retention and engagement\u003C/li>\u003Cli>Driving performance through analytics, experimentation, optimisation, and ROI tracking\u003C/li>\u003Cli>Partnering with digital, marketing, operations, finance, legal, procurement, and technology teams to ensure seamless delivery\u003C/li>\u003Cli>Managing loyalty partners, vendors, and agencies to ensure quality, value, and innovation\u003C/li>\u003Cli>Leading, coaching, and developing a small loyalty team\u003C/li>\u003Cli>Identifying opportunities in digitisation, gamification, partnerships, and customer experience enhancement\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why this role matters\u003C/b>\u003C/p>\u003Cp>This role has meaningful strategic and commercial influence. You will help bp strengthen customer relationships, increase programme participation, unlock customer lifetime value, and differentiate the brand in a competitive market.\u003C/p>\u003Cp>Your work will directly support:\u003C/p>\u003Cul>\u003Cli>Revenue growth\u003C/li>\u003Cli>Customer engagement and retention\u003C/li>\u003Cli>Repeat behaviour and loyalty\u003C/li>\u003Cli>Smarter commercial decision‑making through insight\u003C/li>\u003Cli>Consistent, high‑quality customer experiences across channels\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What we are looking for\u003C/b>\u003C/p>\u003Cp>We are looking for professionals who combine strategic thinking, customer centricity, analytical confidence, and strong execution capability.\u003C/p>\u003Cp>You should bring:\u003C/p>\u003Cul>\u003Cli>Experience in loyalty programme management, CRM, customer engagement, or digital marketing\u003C/li>\u003Cli>Strong capability in customer segmentation, journey design, and campaign development\u003C/li>\u003Cli>Proven experience using data and insights to drive customer and business performance\u003C/li>\u003Cli>Analytical confidence using tools such as Power BI, Tableau, SQL, or Adobe Analytics\u003C/li>\u003Cli>Sound commercial acumen, including budget management, forecasting, and ROI optimisation\u003C/li>\u003Cli>The ability to influence senior and cross‑functional stakeholders\u003C/li>\u003Cli>Experience managing agencies, partners, or loyalty vendors\u003C/li>\u003Cli>Leadership capability, including leading or coaching a small team\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience we value\u003C/b>\u003C/p>\u003Cul>\u003Cli>Proven years of experience in loyalty, CRM, customer marketing, or digital customer engagement\u003C/li>\u003Cli>Exposure to \u003Cb>retail, FMCG, convenience, petroleum, telecoms, financial services, or e‑commerce\u003C/b> environments\u003C/li>\u003Cli>Experience operating in high‑volume, consumer‑facing businesses\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What success looks like\u003C/b>\u003C/p>\u003Cp>Success in this role means building a loyalty programme that is insight‑led, commercially effective, and differentiated in the market. It means improving performance, enhancing customer experience, and positioning loyalty as a genuine growth lever for bp.\u003C/p>\u003Cp>\u003Cb>Why join bp\u003C/b>\u003C/p>\u003Cp>At bp, we are reimagining energy and convenience for our customers and communities. This role offers the opportunity to operate at the intersection of customer strategy, digital innovation, commercial performance, and brand experience — in a business where your ideas, insight, and leadership can make a meaningful difference.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Entity: Customers & ProductsJob Family Group: Marketing GroupJob Description: Shape the future of customer loyalty at bpbp Southern Africa is seeking a commercially astute, customer‑obsessed Loyalty Manager to lead the strategy, evolution, and performance of our loyalty programme across the mobility and convenience business.This is a strategic role with real commercial impact. You will shape how customers connect with bp by creating loyalty experiences that are relevant, rewarding, insight‑led, and measurable. Beyond campaign execution, this role owns the end‑to‑end loyalty ecosystem — from strategy and customer insight through to delivery, optimisation, partnerships, and performance management.If you thrive at the intersection of customer insight, data, commercial thinking, and execution, this role offers the opportunity to deliver visible, long‑term value in a major consumer business.What you will doAs Loyalty Manager, you will define and execute bp’s loyalty strategy in South Africa, ensuring strong alignment with business, brand, and customer objectives.Your responsibilities will include:Defining and evolving the loyalty roadmap and long‑term ecosystem strategyDesigning compelling customer value propositions, campaigns, rewards, and mechanicsUsing segmentation, journey mapping, and customer insight to drive retention and engagementDriving performance through analytics, experimentation, optimisation, and ROI trackingPartnering with digital, marketing, operations, finance, legal, procurement, and technology teams to ensure seamless deliveryManaging loyalty partners, vendors, and agencies to ensure quality, value, and innovationLeading, coaching, and developing a small loyalty teamIdentifying opportunities in digitisation, gamification, partnerships, and customer experience enhancementWhy this role mattersThis role has meaningful strategic and commercial influence. You will help bp strengthen customer relationships, increase programme participation, unlock customer lifetime value, and differentiate the brand in a competitive market.Your work will directly support:Revenue growthCustomer engagement and retentionRepeat behaviour and loyaltySmarter commercial decision‑making through insightConsistent, high‑quality customer experiences across channelsWhat we are looking forWe are looking for professionals who combine strategic thinking, customer centricity, analytical confidence, and strong execution capability.You should bring:Experience in loyalty programme management, CRM, customer engagement, or digital marketingStrong capability in customer segmentation, journey design, and campaign developmentProven experience using data and insights to drive customer and business performanceAnalytical confidence using tools such as Power BI, Tableau, SQL, or Adobe AnalyticsSound commercial acumen, including budget management, forecasting, and ROI optimisationThe ability to influence senior and cross‑functional stakeholdersExperience managing agencies, partners, or loyalty vendorsLeadership capability, including leading or coaching a small teamExperience we valueProven years of experience in loyalty, CRM, customer marketing, or digital customer engagementExposure to retail, FMCG, convenience, petroleum, telecoms, financial services, or e‑commerce environmentsExperience operating in high‑volume, consumer‑facing businessesWhat success looks likeSuccess in this role means building a loyalty programme that is insight‑led, commercially effective, and differentiated in the market. It means improving performance, enhancing customer experience, and positioning loyalty as a genuine growth lever for bp.Why join bpAt bp, we are reimagining energy and convenience for our customers and communities. This role offers the opportunity to operate at the intersection of customer strategy, digital innovation, commercial performance, and brand experience — in a business where your ideas, insight, and leadership can make a meaningful difference.Travel RequirementNo travel is expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Legal Disclaimer:We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.",1775813951000,"2026-04-10 11:39:53","2026-04-10T09:39:53.000Z","ZAR",{"jsonldValid":26,"jsonld":87},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Loyalty Manager\",\"description\":\"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Customers & Products\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>\u003Cb>Shape the future of customer loyalty at bp\u003C/b>\u003C/p>\u003Cp>bp Southern Africa is seeking a commercially astute, customer‑obsessed \u003Cb>Loyalty Manager\u003C/b> to lead the strategy, evolution, and performance of our loyalty programme across the mobility and convenience business.\u003C/p>\u003Cp>This is a strategic role with real commercial impact. You will shape how customers connect with bp by creating loyalty experiences that are relevant, rewarding, insight‑led, and measurable. Beyond campaign execution, this role owns the end‑to‑end loyalty ecosystem — from strategy and customer insight through to delivery, optimisation, partnerships, and performance management.\u003C/p>\u003Cp>If you thrive at the intersection of customer insight, data, commercial thinking, and execution, this role offers the opportunity to deliver visible, long‑term value in a major consumer business.\u003C/p>\u003Cp>\u003Cb>What you will do\u003C/b>\u003C/p>\u003Cp>As Loyalty Manager, you will define and execute bp’s loyalty strategy in South Africa, ensuring strong alignment with business, brand, and customer objectives.\u003C/p>\u003Cp>Your responsibilities will include:\u003C/p>\u003Cul>\u003Cli>Defining and evolving the loyalty roadmap and long‑term ecosystem strategy\u003C/li>\u003Cli>Designing compelling customer value propositions, campaigns, rewards, and mechanics\u003C/li>\u003Cli>Using segmentation, journey mapping, and customer insight to drive retention and engagement\u003C/li>\u003Cli>Driving performance through analytics, experimentation, optimisation, and ROI tracking\u003C/li>\u003Cli>Partnering with digital, marketing, operations, finance, legal, procurement, and technology teams to ensure seamless delivery\u003C/li>\u003Cli>Managing loyalty partners, vendors, and agencies to ensure quality, value, and innovation\u003C/li>\u003Cli>Leading, coaching, and developing a small loyalty team\u003C/li>\u003Cli>Identifying opportunities in digitisation, gamification, partnerships, and customer experience enhancement\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why this role matters\u003C/b>\u003C/p>\u003Cp>This role has meaningful strategic and commercial influence. You will help bp strengthen customer relationships, increase programme participation, unlock customer lifetime value, and differentiate the brand in a competitive market.\u003C/p>\u003Cp>Your work will directly support:\u003C/p>\u003Cul>\u003Cli>Revenue growth\u003C/li>\u003Cli>Customer engagement and retention\u003C/li>\u003Cli>Repeat behaviour and loyalty\u003C/li>\u003Cli>Smarter commercial decision‑making through insight\u003C/li>\u003Cli>Consistent, high‑quality customer experiences across channels\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What we are looking for\u003C/b>\u003C/p>\u003Cp>We are looking for professionals who combine strategic thinking, customer centricity, analytical confidence, and strong execution capability.\u003C/p>\u003Cp>You should bring:\u003C/p>\u003Cul>\u003Cli>Experience in loyalty programme management, CRM, customer engagement, or digital marketing\u003C/li>\u003Cli>Strong capability in customer segmentation, journey design, and campaign development\u003C/li>\u003Cli>Proven experience using data and insights to drive customer and business performance\u003C/li>\u003Cli>Analytical confidence using tools such as Power BI, Tableau, SQL, or Adobe Analytics\u003C/li>\u003Cli>Sound commercial acumen, including budget management, forecasting, and ROI optimisation\u003C/li>\u003Cli>The ability to influence senior and cross‑functional stakeholders\u003C/li>\u003Cli>Experience managing agencies, partners, or loyalty vendors\u003C/li>\u003Cli>Leadership capability, including leading or coaching a small team\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience we value\u003C/b>\u003C/p>\u003Cul>\u003Cli>Proven years of experience in loyalty, CRM, customer marketing, or digital customer engagement\u003C/li>\u003Cli>Exposure to \u003Cb>retail, FMCG, convenience, petroleum, telecoms, financial services, or e‑commerce\u003C/b> environments\u003C/li>\u003Cli>Experience operating in high‑volume, consumer‑facing businesses\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What success looks like\u003C/b>\u003C/p>\u003Cp>Success in this role means building a loyalty programme that is insight‑led, commercially effective, and differentiated in the market. It means improving performance, enhancing customer experience, and positioning loyalty as a genuine growth lever for bp.\u003C/p>\u003Cp>\u003Cb>Why join bp\u003C/b>\u003C/p>\u003Cp>At bp, we are reimagining energy and convenience for our customers and communities. This role offers the opportunity to operate at the intersection of customer strategy, digital innovation, commercial performance, and brand experience — in a business where your ideas, insight, and leadership can make a meaningful difference.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-04-10T09:39:53.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"08c5dc67ab2abf6c2811ea372342b5a187bb90956746a5f31c5ab7e547a2b52d\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"South Africa - Johannesburg\",\"addressCountry\":\"South Africa\"}}}",{"id":89,"slug":90,"title":91,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":92,"country":93,"remote":14,"employmentType":94,"department":17,"content_html":95,"content_text":96,"years":20,"createdAt":97,"updatedAtISO":98,"postedAtISO":99,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":100,"isPaid":14,"schema":101},"424aa2c6e73a3a11b38af7dab18f1afcb988aba6ec987c70da8b2405f25423cf","npi-and-lifecycle-analyst-at-bp-6da73044ff","NPI & Lifecycle Analyst","Hungary - Budapest","Hungary",[16],"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Finance\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Finance Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.\u003C/p>\u003Cp>It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.\u003C/p>\u003Cp>\u003Ci>Join our Team and advance your career as an\u003C/i>\u003C/p>\u003Cp>\u003Ci>NPI & Lifecycle Analyst\u003C/i>\u003C/p>\u003Cp>\u003Ci>The NPI & Lifecycle Analyst role is part of the wider Supply Chain organization and the Planning Team within GBS.\u003C/i>\u003C/p>\u003Cp>\u003Ci>The NPI & Lifecyle Analyst role is responsible for setting up, managing and improving analytical data requirements regarding product launches and other NPI activities including status tracking with business collaborators. The NPI & LC analyst is required to work across multiple sites and teams; across a wide geography to ensure that all information required to support the NPI and LC supply chain processes are available in full and on time.\u003C/i>\u003C/p>\u003Cp>\u003Cb>\u003Ci>In this role You will:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Ci>Adhering with the tasks outlined in the EMS/QMS Systems of FBT.  \u003C/i>\u003C/li>\u003Cli>\u003Ci>Contribute positively to achieving individual, team and organisational targets.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Display flexibility and adaptability to work with and assist other teams within the organisation\u003C/i>\u003C/li>\u003Cli>\u003Ci>Compliance with Company Policies \u003C/i>\u003C/li>\u003Cli>\u003Ci>Drives and tracks New Product Introduction related Key Performance Indicator (KPIs) during implementation\u003C/i>\u003C/li>\u003Cli>\u003Ci>Supports the evolution of an existing mapping tool that provides medium to long-term formulation and raw material change insights to the wider teams, supporting network optimisation activities.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Develops an approach to data management that allows easy access to, and interrogation of data associated with NPI activities to support decision making and to indicate/predict current and future project performance\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ensures data is accurate and robust, and can be used to underpin key decisions with significant impact for the organisation\u003C/i>\u003C/li>\u003Cli>\u003Ci>Provides insight to how to improve the quality and robustness of the New Product Introduction and Lifecycle process through analysis and general support to the NPI and LC Manager.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Leads the set up of presentation material necessary for a successful Product Management Review (PMR) and Regional Supply Review (RSR).\u003C/i>\u003C/li>\u003Cli>\u003Ci>Manages all demand and inventory status reports for product phase in and phase out plans.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Inputs ideas for continuous improvement action plans to the NPI and LC Manager\u003C/i>\u003C/li>\u003Cli>\u003Ci>Adhering with the tasks outlined in the EMS/QMS Systems of GBS\u003C/i>\u003C/li>\u003Cli>\u003Ci>Provide accurate information to both business customers and support teams through the correct use of all information technology systems.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Develop and maintain a professional working relationship with internal and external participants.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ensure data is accurately entered and maintained in all systems, minimising errors and resultant financial losses\u003C/i>\u003C/li>\u003Cli>\u003Ci>Some of the Key Performance indicators to be prositively influences by the job holder are: SC implementation performance; Inventory volume and days of cover; Stock availability %; Customer IFOT %; % of new products launched on time; % increase / Decrease of formulation and raw material complexity driven by incoming and outgoing product activities; Stock write off costs.\u003C/i>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>What You will need to be successful:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Ci>University/College degree preferably in Economics, Supply Chain or similar \u003C/i>\u003C/li>\u003Cli>\u003Ci>Absolute fluency in “business English” is mandatory\u003C/i>\u003C/li>\u003Cli>\u003Ci>Advanced Excel knowledge\u003C/i>\u003C/li>\u003Cli>\u003Ci>Very strong analytical skills – able to analyze and summarize complex information and prepared to drive performance improvements\u003C/i>\u003C/li>\u003Cli>\u003Ci>Strong impact, interpersonal, influence and communication skills with proven capability and potential to make a significant contribution to the business.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Good understanding of cross-service functions relating to the business commercial activities\u003C/i>\u003C/li>\u003Cli>\u003Ci>High understanding of the business requirements and strategy\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ability to work under time pressure and to prioritize multiple tasks\u003C/i>\u003C/li>\u003Cli>\u003Ci>High level of customer focus\u003C/i>\u003C/li>\u003Cli>\u003Ci>High degree of energy, stamina and resilience, combined with a “can do” attitude\u003C/i>\u003C/li>\u003Cli>\u003Ci>Continuous improvement mind-set\u003C/i>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Desirable criteria\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Ci>Knowledge and experience of New Product Introduction and Lifecycle management and a good understanding of its importance to the business.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Highly analytical, numerate with a strong attention to detail.\u003C/i>\u003C/li>\u003Cli>\u003Ci>High degree of computer literacy including advanced knowledge of Excel spreadsheets and business reporting tools (e.g. MI/SAP Business Objects).\u003C/i>\u003C/li>\u003Cli>\u003Ci>Extensive experience/knowledge in data transformation using advanced formulas (index, match, vlookup, ranges, getpivotdata, if, countif, offset etc.). \u003C/i>\u003C/li>\u003Cli>\u003Ci>Confident with pivot tables, calculated fields, linking files, named ranges and conditional formatting.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Familiar MS Programs like MS Project or Power BI or Power Automate\u003C/i>\u003C/li>\u003Cli>\u003Ci>Experience in generating reports, analytics dashboards in Excel preferably (or any visulisation tools like: Tableau)\u003C/i>\u003C/li>\u003Cli>\u003Ci>Knowledge and use of any ERP system is advantage\u003C/i>\u003C/li>\u003Cli>\u003Ci>Minimum of 3 years of experience preferably in marketing, Supply Chain, planning or logistics or\u003C/i>\u003C/li>\u003Cli>\u003Ci>customer service experience\u003C/i>\u003C/li>\u003Cli>\u003Ci>Can operate with ease at different levels of planning (operational, tactical and strategic).\u003C/i>\u003C/li>\u003Cli>\u003Ci>Has the drive and insight to act wherever it is required.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Able to work well under sustained pressure with conflicting demands, optimizing resources and responding to fast changing circumstances.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ability to guide others in their work and occasionally stand.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Problem solving skills\u003C/i>\u003C/li>\u003Cli>\u003Ci>Good communication skills, both verbal and written.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Experience in Sales and Customer management, finance or supply chain is important\u003C/i>\u003C/li>\u003Cli>\u003Ci>Experience of working with a diverse team across different geographies\u003C/i>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>At bp, we provide the following environment & benefits to you:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Different bonus opportunities based on performance, wide range of cafeteria elements\u003C/li>\u003Cli>Life & health insurance, medical care package\u003C/li>\u003Cli>Hybrid working arrangement aligned with team arrangements and business needs\u003C/li>\u003Cli>Opportunity to build up long term career path and develop your skills with wide range of learning options\u003C/li>\u003Cli>Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules\u003C/li>\u003Cli>Family friendly workplace e.g.: Extended parental leave, Mother-baby room\u003C/li>\u003Cli>Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program\u003C/li>\u003Cli>Possibility to join our social communities and networks\u003C/li>\u003Cli>Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment\u003C/li>\u003C/ul>\u003Cp>bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!\u003C/p>\u003Cp>At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.\u003C/p>\u003Cp>\u003Ci>Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.\u003C/i>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Entity: FinanceJob Family Group: Finance GroupJob Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.Join our Team and advance your career as anNPI & Lifecycle AnalystThe NPI & Lifecycle Analyst role is part of the wider Supply Chain organization and the Planning Team within GBS.The NPI & Lifecyle Analyst role is responsible for setting up, managing and improving analytical data requirements regarding product launches and other NPI activities including status tracking with business collaborators. The NPI & LC analyst is required to work across multiple sites and teams; across a wide geography to ensure that all information required to support the NPI and LC supply chain processes are available in full and on time.In this role You will:Adhering with the tasks outlined in the EMS/QMS Systems of FBT.  Contribute positively to achieving individual, team and organisational targets.Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times.Display flexibility and adaptability to work with and assist other teams within the organisationCompliance with Company Policies Drives and tracks New Product Introduction related Key Performance Indicator (KPIs) during implementationSupports the evolution of an existing mapping tool that provides medium to long-term formulation and raw material change insights to the wider teams, supporting network optimisation activities.Develops an approach to data management that allows easy access to, and interrogation of data associated with NPI activities to support decision making and to indicate/predict current and future project performanceEnsures data is accurate and robust, and can be used to underpin key decisions with significant impact for the organisationProvides insight to how to improve the quality and robustness of the New Product Introduction and Lifecycle process through analysis and general support to the NPI and LC Manager.Leads the set up of presentation material necessary for a successful Product Management Review (PMR) and Regional Supply Review (RSR).Manages all demand and inventory status reports for product phase in and phase out plans.Inputs ideas for continuous improvement action plans to the NPI and LC ManagerAdhering with the tasks outlined in the EMS/QMS Systems of GBSProvide accurate information to both business customers and support teams through the correct use of all information technology systems.Develop and maintain a professional working relationship with internal and external participants.Ensure data is accurately entered and maintained in all systems, minimising errors and resultant financial lossesSome of the Key Performance indicators to be prositively influences by the job holder are: SC implementation performance; Inventory volume and days of cover; Stock availability %; Customer IFOT %; % of new products launched on time; % increase / Decrease of formulation and raw material complexity driven by incoming and outgoing product activities; Stock write off costs.What You will need to be successful:University/College degree preferably in Economics, Supply Chain or similar Absolute fluency in “business English” is mandatoryAdvanced Excel knowledgeVery strong analytical skills – able to analyze and summarize complex information and prepared to drive performance improvementsStrong impact, interpersonal, influence and communication skills with proven capability and potential to make a significant contribution to the business.Good understanding of cross-service functions relating to the business commercial activitiesHigh understanding of the business requirements and strategyAbility to work under time pressure and to prioritize multiple tasksHigh level of customer focusHigh degree of energy, stamina and resilience, combined with a “can do” attitudeContinuous improvement mind-setDesirable criteriaKnowledge and experience of New Product Introduction and Lifecycle management and a good understanding of its importance to the business.Highly analytical, numerate with a strong attention to detail.High degree of computer literacy including advanced knowledge of Excel spreadsheets and business reporting tools (e.g. MI/SAP Business Objects).Extensive experience/knowledge in data transformation using advanced formulas (index, match, vlookup, ranges, getpivotdata, if, countif, offset etc.). Confident with pivot tables, calculated fields, linking files, named ranges and conditional formatting.Familiar MS Programs like MS Project or Power BI or Power AutomateExperience in generating reports, analytics dashboards in Excel preferably (or any visulisation tools like: Tableau)Knowledge and use of any ERP system is advantageMinimum of 3 years of experience preferably in marketing, Supply Chain, planning or logistics orcustomer service experienceCan operate with ease at different levels of planning (operational, tactical and strategic).Has the drive and insight to act wherever it is required.Able to work well under sustained pressure with conflicting demands, optimizing resources and responding to fast changing circumstances.Ability to guide others in their work and occasionally stand.Problem solving skillsGood communication skills, both verbal and written.Experience in Sales and Customer management, finance or supply chain is importantExperience of working with a diverse team across different geographiesAt bp, we provide the following environment & benefits to you:Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageHybrid working arrangement aligned with team arrangements and business needsOpportunity to build up long term career path and develop your skills with wide range of learning optionsCelebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rulesFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentbp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.Travel RequirementNo travel is expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.",1774460035000,"2026-03-25 18:36:57","2026-03-25T17:36:57.000Z","HUF",{"jsonldValid":26,"jsonld":102},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"NPI & Lifecycle Analyst\",\"description\":\"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Finance\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Finance Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.\u003C/p>\u003Cp>It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.\u003C/p>\u003Cp>\u003Ci>Join our Team and advance your career as an\u003C/i>\u003C/p>\u003Cp>\u003Ci>NPI & Lifecycle Analyst\u003C/i>\u003C/p>\u003Cp>\u003Ci>The NPI & Lifecycle Analyst role is part of the wider Supply Chain organization and the Planning Team within GBS.\u003C/i>\u003C/p>\u003Cp>\u003Ci>The NPI & Lifecyle Analyst role is responsible for setting up, managing and improving analytical data requirements regarding product launches and other NPI activities including status tracking with business collaborators. The NPI & LC analyst is required to work across multiple sites and teams; across a wide geography to ensure that all information required to support the NPI and LC supply chain processes are available in full and on time.\u003C/i>\u003C/p>\u003Cp>\u003Cb>\u003Ci>In this role You will:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Ci>Adhering with the tasks outlined in the EMS/QMS Systems of FBT.  \u003C/i>\u003C/li>\u003Cli>\u003Ci>Contribute positively to achieving individual, team and organisational targets.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Display flexibility and adaptability to work with and assist other teams within the organisation\u003C/i>\u003C/li>\u003Cli>\u003Ci>Compliance with Company Policies \u003C/i>\u003C/li>\u003Cli>\u003Ci>Drives and tracks New Product Introduction related Key Performance Indicator (KPIs) during implementation\u003C/i>\u003C/li>\u003Cli>\u003Ci>Supports the evolution of an existing mapping tool that provides medium to long-term formulation and raw material change insights to the wider teams, supporting network optimisation activities.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Develops an approach to data management that allows easy access to, and interrogation of data associated with NPI activities to support decision making and to indicate/predict current and future project performance\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ensures data is accurate and robust, and can be used to underpin key decisions with significant impact for the organisation\u003C/i>\u003C/li>\u003Cli>\u003Ci>Provides insight to how to improve the quality and robustness of the New Product Introduction and Lifecycle process through analysis and general support to the NPI and LC Manager.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Leads the set up of presentation material necessary for a successful Product Management Review (PMR) and Regional Supply Review (RSR).\u003C/i>\u003C/li>\u003Cli>\u003Ci>Manages all demand and inventory status reports for product phase in and phase out plans.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Inputs ideas for continuous improvement action plans to the NPI and LC Manager\u003C/i>\u003C/li>\u003Cli>\u003Ci>Adhering with the tasks outlined in the EMS/QMS Systems of GBS\u003C/i>\u003C/li>\u003Cli>\u003Ci>Provide accurate information to both business customers and support teams through the correct use of all information technology systems.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Develop and maintain a professional working relationship with internal and external participants.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ensure data is accurately entered and maintained in all systems, minimising errors and resultant financial losses\u003C/i>\u003C/li>\u003Cli>\u003Ci>Some of the Key Performance indicators to be prositively influences by the job holder are: SC implementation performance; Inventory volume and days of cover; Stock availability %; Customer IFOT %; % of new products launched on time; % increase / Decrease of formulation and raw material complexity driven by incoming and outgoing product activities; Stock write off costs.\u003C/i>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>What You will need to be successful:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Ci>University/College degree preferably in Economics, Supply Chain or similar \u003C/i>\u003C/li>\u003Cli>\u003Ci>Absolute fluency in “business English” is mandatory\u003C/i>\u003C/li>\u003Cli>\u003Ci>Advanced Excel knowledge\u003C/i>\u003C/li>\u003Cli>\u003Ci>Very strong analytical skills – able to analyze and summarize complex information and prepared to drive performance improvements\u003C/i>\u003C/li>\u003Cli>\u003Ci>Strong impact, interpersonal, influence and communication skills with proven capability and potential to make a significant contribution to the business.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Good understanding of cross-service functions relating to the business commercial activities\u003C/i>\u003C/li>\u003Cli>\u003Ci>High understanding of the business requirements and strategy\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ability to work under time pressure and to prioritize multiple tasks\u003C/i>\u003C/li>\u003Cli>\u003Ci>High level of customer focus\u003C/i>\u003C/li>\u003Cli>\u003Ci>High degree of energy, stamina and resilience, combined with a “can do” attitude\u003C/i>\u003C/li>\u003Cli>\u003Ci>Continuous improvement mind-set\u003C/i>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Desirable criteria\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Ci>Knowledge and experience of New Product Introduction and Lifecycle management and a good understanding of its importance to the business.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Highly analytical, numerate with a strong attention to detail.\u003C/i>\u003C/li>\u003Cli>\u003Ci>High degree of computer literacy including advanced knowledge of Excel spreadsheets and business reporting tools (e.g. MI/SAP Business Objects).\u003C/i>\u003C/li>\u003Cli>\u003Ci>Extensive experience/knowledge in data transformation using advanced formulas (index, match, vlookup, ranges, getpivotdata, if, countif, offset etc.). \u003C/i>\u003C/li>\u003Cli>\u003Ci>Confident with pivot tables, calculated fields, linking files, named ranges and conditional formatting.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Familiar MS Programs like MS Project or Power BI or Power Automate\u003C/i>\u003C/li>\u003Cli>\u003Ci>Experience in generating reports, analytics dashboards in Excel preferably (or any visulisation tools like: Tableau)\u003C/i>\u003C/li>\u003Cli>\u003Ci>Knowledge and use of any ERP system is advantage\u003C/i>\u003C/li>\u003Cli>\u003Ci>Minimum of 3 years of experience preferably in marketing, Supply Chain, planning or logistics or\u003C/i>\u003C/li>\u003Cli>\u003Ci>customer service experience\u003C/i>\u003C/li>\u003Cli>\u003Ci>Can operate with ease at different levels of planning (operational, tactical and strategic).\u003C/i>\u003C/li>\u003Cli>\u003Ci>Has the drive and insight to act wherever it is required.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Able to work well under sustained pressure with conflicting demands, optimizing resources and responding to fast changing circumstances.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Ability to guide others in their work and occasionally stand.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Problem solving skills\u003C/i>\u003C/li>\u003Cli>\u003Ci>Good communication skills, both verbal and written.\u003C/i>\u003C/li>\u003Cli>\u003Ci>Experience in Sales and Customer management, finance or supply chain is important\u003C/i>\u003C/li>\u003Cli>\u003Ci>Experience of working with a diverse team across different geographies\u003C/i>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>At bp, we provide the following environment & benefits to you:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Different bonus opportunities based on performance, wide range of cafeteria elements\u003C/li>\u003Cli>Life & health insurance, medical care package\u003C/li>\u003Cli>Hybrid working arrangement aligned with team arrangements and business needs\u003C/li>\u003Cli>Opportunity to build up long term career path and develop your skills with wide range of learning options\u003C/li>\u003Cli>Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules\u003C/li>\u003Cli>Family friendly workplace e.g.: Extended parental leave, Mother-baby room\u003C/li>\u003Cli>Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program\u003C/li>\u003Cli>Possibility to join our social communities and networks\u003C/li>\u003Cli>Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment\u003C/li>\u003C/ul>\u003Cp>bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!\u003C/p>\u003Cp>At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.\u003C/p>\u003Cp>\u003Ci>Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.\u003C/i>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-03-25T17:36:57.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"424aa2c6e73a3a11b38af7dab18f1afcb988aba6ec987c70da8b2405f25423cf\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Hungary - Budapest\",\"addressCountry\":\"HU\"}}}",{"id":104,"slug":105,"title":106,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":107,"country":108,"remote":14,"employmentType":109,"department":17,"content_html":110,"content_text":111,"years":20,"createdAt":112,"updatedAtISO":113,"postedAtISO":114,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":115,"isPaid":14,"schema":116},"68e7fbc795665be41424c1b1442489a9b27703f395133c651d78c61001a03a95","senior-manager-loyalty-and-crm-aspac-at-bp-848be893cf","Senior Manager Loyalty & CRM AsPac","Australia - Docklands","Australia",[16],"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Customers & Products\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>As the Senior Manager Loyalty & CRM, you will be a key member of the local Marketing Leadership team, responsible for driving substantial business results through successful in-market loyalty programs, commonly delivered through a diverse network of partners. You will partner closely with your VP of Marketing and Networks of Excellence (NoEs) to co-create global and regional loyalty and CRM strategies and plans, reflective of your local customers and contexts, providing substantive input throughout the process. You will lead the adaptation of the loyalty strategy into impactful local loyalty and CRM programs that drive customer conversion, retention, and long-term value, and be responsible for their successful execution. You will also work closely with regional and NoE teams to align and champion loyalty initiatives within the overall omni-channel CX plan, act as the key point of contact for regional and local partners and own critical contract negotiations and adherence with those partners. This role is critical for delivering world class loyalty programs that truly develop customer advocacy, P&L performance and a cohesive brand experience.\u003C/p>\u003Cp>\u003Cu>\u003Cb>Responsibilities\u003C/b>\u003C/u>\u003C/p>\u003Cul>\u003Cli>Lead a team that develop and implement comprehensive loyalty and CRM marketing programs that align with and deliver against company goals and significantly enhance consumer retention.\u003C/li>\u003Cli>Understand local context, customer insights & growth opportunities within loyalty for your market (with support from I&I NoE, Hub & Sales).\u003C/li>\u003Cli>Collaborate with your VP of Marketing, NoEs and other loyalty and CRM leads to co-create and align on common strategies and plans, that also reflect your region’s customers, business needs and contexts.\u003C/li>\u003Cli>Full accountability and leadership responsibility for the development and implementation of loyalty and CRM programs in your region based on the co-created activation toolkits. Ensure they deliver material business impact, by driving impressive conversion and retention, and align with the regional commercial plans and brand guidelines. This also includes gaining agreement for the plans from a diverse, often challenging network of internal partners.\u003C/li>\u003Cli>Identify, build and cultivate powerful relationships with local loyalty partners, sponsors, key opinion leaders (KOLs), and affiliates, continually looking for new relationships to drive further program success.\u003C/li>\u003Cli>Own regional partner and contract negotiations, ensuring both parties meet contractual obligations, and maintaining operational excellence in B2C, B2B, and B2B2C loyalty programs.\u003C/li>\u003Cli>Lead the synchronization of loyalty and CRM activities across the often very mature channels, loyalty partners, program suppliers, distributors and end consumers to deliver a seamless and unified customer experience.\u003C/li>\u003Cli>Oversee the tracking and reporting of loyalty and CRM performance, modelling to the team and challenging them to continuously optimize and identify actionable insights to support decision-making.\u003C/li>\u003Cli>Continually provide feedback on the suitability of technology capability to the NoEs, fostering increasingly sophisticated loyalty strategies and customer journeys that deliver significant business growth.\u003C/li>\u003Cli>Responsible for delivering and implementing a loyalty and CRM plan that achieves KPIs of optimizing MROI, meeting or exceeding key P&L metrics, driving consistent brand health growth and achieving customer KPIs. Deliver year-on-year increases in Hub utilization, asset and content re-use, and the fulfilment of SLAs, and ensure the team's alignment with these objectives.\u003C/li>\u003Cli>Provide input into budget planning and handle significant budgets for specific activities to ensure financial efficiency.\u003C/li>\u003Cli>Your role is part of our regional marketing teams, which is made up of a diverse and dedicated team of marketers, working together to activate brand and customer experience, drive performance in-market, and deliver your KPIs. As a Senior Manager, you will lead a team.\u003C/li>\u003Cli>You will collaborate closely with experts in the Networks of Excellence (NoEs) on the creative and critical thinking for your programmes, inputting local findings to create common initiatives where possible.\u003C/li>\u003Cli>You will work with the Mumbai-based Hub team, sales and other teams within your region to implement your plans and optimize activity.\u003C/li>\u003Cli>You will engage closely with sponsors, KOLs, partners, affiliates, agencies, and SMEs who help support your loyalty programs, fostering relationships to deliver impactful outcomes for your brands in your region.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cu>Essential Experience, Job Requirements & Education\u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>10-15+ years’ experience in loyalty marketing, CRM or customer engagement with a consistent record of driving customer retention and value, preferably in a multi-national matrix organization.\u003C/li>\u003Cli>Strong leadership and partner management skills to engage and align with a diverse and mature set of partners, sponsors, and cross-functional teams.\u003C/li>\u003Cli>Strong expertise in adapting common strategies to meet local market needs and delivering impactful loyalty programs.\u003C/li>\u003Cli>Outstanding team-building skills, developing direct reports at all levels, and building a high-performance culture within the team, across multiple locations. This includes the ability to deliver through others.\u003C/li>\u003Cli>Strong analytical skills to evaluate program performance and drive continuous optimization.\u003C/li>\u003Cli>Excellent communication and collaboration abilities.\u003C/li>\u003Cli>Strong project management skills, essential for the successful delivery of the role’s results, combined with a customer-focused, value-driven approach that consistently prioritizes the customer while delivering long-term business impact.\u003C/li>\u003Cli>Proven business insight and digital expertise to drive innovation and strategic decision-making.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why join us?\u003C/b>\u003C/p>\u003Cp>At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>Agility core practices, Analytical Thinking, Brand Management, Commercial Acumen, Communication, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Segmentation, Customer Service Design, Customer Value Proposition, Delivers an effortless customer experience, Developing creative marketing content, Digital Fluency, Generating customer insights, Loyalty Management, Marketing strategy, Offer execution and growth, Proposition development, Retail Category Management, Sector, market, customer and competitor understanding, Sustainability awareness and action, Using market research effectively\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Entity: Customers & ProductsJob Family Group: Marketing GroupJob Description: As the Senior Manager Loyalty & CRM, you will be a key member of the local Marketing Leadership team, responsible for driving substantial business results through successful in-market loyalty programs, commonly delivered through a diverse network of partners. You will partner closely with your VP of Marketing and Networks of Excellence (NoEs) to co-create global and regional loyalty and CRM strategies and plans, reflective of your local customers and contexts, providing substantive input throughout the process. You will lead the adaptation of the loyalty strategy into impactful local loyalty and CRM programs that drive customer conversion, retention, and long-term value, and be responsible for their successful execution. You will also work closely with regional and NoE teams to align and champion loyalty initiatives within the overall omni-channel CX plan, act as the key point of contact for regional and local partners and own critical contract negotiations and adherence with those partners. This role is critical for delivering world class loyalty programs that truly develop customer advocacy, P&L performance and a cohesive brand experience.ResponsibilitiesLead a team that develop and implement comprehensive loyalty and CRM marketing programs that align with and deliver against company goals and significantly enhance consumer retention.Understand local context, customer insights & growth opportunities within loyalty for your market (with support from I&I NoE, Hub & Sales).Collaborate with your VP of Marketing, NoEs and other loyalty and CRM leads to co-create and align on common strategies and plans, that also reflect your region’s customers, business needs and contexts.Full accountability and leadership responsibility for the development and implementation of loyalty and CRM programs in your region based on the co-created activation toolkits. Ensure they deliver material business impact, by driving impressive conversion and retention, and align with the regional commercial plans and brand guidelines. This also includes gaining agreement for the plans from a diverse, often challenging network of internal partners.Identify, build and cultivate powerful relationships with local loyalty partners, sponsors, key opinion leaders (KOLs), and affiliates, continually looking for new relationships to drive further program success.Own regional partner and contract negotiations, ensuring both parties meet contractual obligations, and maintaining operational excellence in B2C, B2B, and B2B2C loyalty programs.Lead the synchronization of loyalty and CRM activities across the often very mature channels, loyalty partners, program suppliers, distributors and end consumers to deliver a seamless and unified customer experience.Oversee the tracking and reporting of loyalty and CRM performance, modelling to the team and challenging them to continuously optimize and identify actionable insights to support decision-making.Continually provide feedback on the suitability of technology capability to the NoEs, fostering increasingly sophisticated loyalty strategies and customer journeys that deliver significant business growth.Responsible for delivering and implementing a loyalty and CRM plan that achieves KPIs of optimizing MROI, meeting or exceeding key P&L metrics, driving consistent brand health growth and achieving customer KPIs. Deliver year-on-year increases in Hub utilization, asset and content re-use, and the fulfilment of SLAs, and ensure the team's alignment with these objectives.Provide input into budget planning and handle significant budgets for specific activities to ensure financial efficiency.Your role is part of our regional marketing teams, which is made up of a diverse and dedicated team of marketers, working together to activate brand and customer experience, drive performance in-market, and deliver your KPIs. As a Senior Manager, you will lead a team.You will collaborate closely with experts in the Networks of Excellence (NoEs) on the creative and critical thinking for your programmes, inputting local findings to create common initiatives where possible.You will work with the Mumbai-based Hub team, sales and other teams within your region to implement your plans and optimize activity.You will engage closely with sponsors, KOLs, partners, affiliates, agencies, and SMEs who help support your loyalty programs, fostering relationships to deliver impactful outcomes for your brands in your region.Essential Experience, Job Requirements & Education10-15+ years’ experience in loyalty marketing, CRM or customer engagement with a consistent record of driving customer retention and value, preferably in a multi-national matrix organization.Strong leadership and partner management skills to engage and align with a diverse and mature set of partners, sponsors, and cross-functional teams.Strong expertise in adapting common strategies to meet local market needs and delivering impactful loyalty programs.Outstanding team-building skills, developing direct reports at all levels, and building a high-performance culture within the team, across multiple locations. This includes the ability to deliver through others.Strong analytical skills to evaluate program performance and drive continuous optimization.Excellent communication and collaboration abilities.Strong project management skills, essential for the successful delivery of the role’s results, combined with a customer-focused, value-driven approach that consistently prioritizes the customer while delivering long-term business impact.Proven business insight and digital expertise to drive innovation and strategic decision-making.Why join us?At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.Travel RequirementNo travel is expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Agility core practices, Analytical Thinking, Brand Management, Commercial Acumen, Communication, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Segmentation, Customer Service Design, Customer Value Proposition, Delivers an effortless customer experience, Developing creative marketing content, Digital Fluency, Generating customer insights, Loyalty Management, Marketing strategy, Offer execution and growth, Proposition development, Retail Category Management, Sector, market, customer and competitor understanding, Sustainability awareness and action, Using market research effectivelyLegal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.",1773941637000,"2026-03-19 18:34:46","2026-03-19T17:34:46.000Z","AUD",{"jsonldValid":26,"jsonld":117},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Senior Manager Loyalty & CRM AsPac\",\"description\":\"\u003Cp>\u003Cb>Entity: \u003C/b>\u003C/p>Customers & Products\u003Cp>\u003Cbr>\u003Cb>Job Family Group: \u003C/b>\u003C/p>Marketing Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Cp>As the Senior Manager Loyalty & CRM, you will be a key member of the local Marketing Leadership team, responsible for driving substantial business results through successful in-market loyalty programs, commonly delivered through a diverse network of partners. You will partner closely with your VP of Marketing and Networks of Excellence (NoEs) to co-create global and regional loyalty and CRM strategies and plans, reflective of your local customers and contexts, providing substantive input throughout the process. You will lead the adaptation of the loyalty strategy into impactful local loyalty and CRM programs that drive customer conversion, retention, and long-term value, and be responsible for their successful execution. You will also work closely with regional and NoE teams to align and champion loyalty initiatives within the overall omni-channel CX plan, act as the key point of contact for regional and local partners and own critical contract negotiations and adherence with those partners. This role is critical for delivering world class loyalty programs that truly develop customer advocacy, P&L performance and a cohesive brand experience.\u003C/p>\u003Cp>\u003Cu>\u003Cb>Responsibilities\u003C/b>\u003C/u>\u003C/p>\u003Cul>\u003Cli>Lead a team that develop and implement comprehensive loyalty and CRM marketing programs that align with and deliver against company goals and significantly enhance consumer retention.\u003C/li>\u003Cli>Understand local context, customer insights & growth opportunities within loyalty for your market (with support from I&I NoE, Hub & Sales).\u003C/li>\u003Cli>Collaborate with your VP of Marketing, NoEs and other loyalty and CRM leads to co-create and align on common strategies and plans, that also reflect your region’s customers, business needs and contexts.\u003C/li>\u003Cli>Full accountability and leadership responsibility for the development and implementation of loyalty and CRM programs in your region based on the co-created activation toolkits. Ensure they deliver material business impact, by driving impressive conversion and retention, and align with the regional commercial plans and brand guidelines. This also includes gaining agreement for the plans from a diverse, often challenging network of internal partners.\u003C/li>\u003Cli>Identify, build and cultivate powerful relationships with local loyalty partners, sponsors, key opinion leaders (KOLs), and affiliates, continually looking for new relationships to drive further program success.\u003C/li>\u003Cli>Own regional partner and contract negotiations, ensuring both parties meet contractual obligations, and maintaining operational excellence in B2C, B2B, and B2B2C loyalty programs.\u003C/li>\u003Cli>Lead the synchronization of loyalty and CRM activities across the often very mature channels, loyalty partners, program suppliers, distributors and end consumers to deliver a seamless and unified customer experience.\u003C/li>\u003Cli>Oversee the tracking and reporting of loyalty and CRM performance, modelling to the team and challenging them to continuously optimize and identify actionable insights to support decision-making.\u003C/li>\u003Cli>Continually provide feedback on the suitability of technology capability to the NoEs, fostering increasingly sophisticated loyalty strategies and customer journeys that deliver significant business growth.\u003C/li>\u003Cli>Responsible for delivering and implementing a loyalty and CRM plan that achieves KPIs of optimizing MROI, meeting or exceeding key P&L metrics, driving consistent brand health growth and achieving customer KPIs. Deliver year-on-year increases in Hub utilization, asset and content re-use, and the fulfilment of SLAs, and ensure the team's alignment with these objectives.\u003C/li>\u003Cli>Provide input into budget planning and handle significant budgets for specific activities to ensure financial efficiency.\u003C/li>\u003Cli>Your role is part of our regional marketing teams, which is made up of a diverse and dedicated team of marketers, working together to activate brand and customer experience, drive performance in-market, and deliver your KPIs. As a Senior Manager, you will lead a team.\u003C/li>\u003Cli>You will collaborate closely with experts in the Networks of Excellence (NoEs) on the creative and critical thinking for your programmes, inputting local findings to create common initiatives where possible.\u003C/li>\u003Cli>You will work with the Mumbai-based Hub team, sales and other teams within your region to implement your plans and optimize activity.\u003C/li>\u003Cli>You will engage closely with sponsors, KOLs, partners, affiliates, agencies, and SMEs who help support your loyalty programs, fostering relationships to deliver impactful outcomes for your brands in your region.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cu>Essential Experience, Job Requirements & Education\u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>10-15+ years’ experience in loyalty marketing, CRM or customer engagement with a consistent record of driving customer retention and value, preferably in a multi-national matrix organization.\u003C/li>\u003Cli>Strong leadership and partner management skills to engage and align with a diverse and mature set of partners, sponsors, and cross-functional teams.\u003C/li>\u003Cli>Strong expertise in adapting common strategies to meet local market needs and delivering impactful loyalty programs.\u003C/li>\u003Cli>Outstanding team-building skills, developing direct reports at all levels, and building a high-performance culture within the team, across multiple locations. This includes the ability to deliver through others.\u003C/li>\u003Cli>Strong analytical skills to evaluate program performance and drive continuous optimization.\u003C/li>\u003Cli>Excellent communication and collaboration abilities.\u003C/li>\u003Cli>Strong project management skills, essential for the successful delivery of the role’s results, combined with a customer-focused, value-driven approach that consistently prioritizes the customer while delivering long-term business impact.\u003C/li>\u003Cli>Proven business insight and digital expertise to drive innovation and strategic decision-making.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why join us?\u003C/b>\u003C/p>\u003Cp>At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement\u003C/b>\u003C/p>No travel is expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is not eligible for relocation\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is a hybrid of office/remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>Agility core practices, Analytical Thinking, Brand Management, Commercial Acumen, Communication, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Segmentation, Customer Service Design, Customer Value Proposition, Delivers an effortless customer experience, Developing creative marketing content, Digital Fluency, Generating customer insights, Loyalty Management, Marketing strategy, Offer execution and growth, Proposition development, Retail Category Management, Sector, market, customer and competitor understanding, Sustainability awareness and action, Using market research effectively\u003Cp>\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-03-19T17:34:46.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"68e7fbc795665be41424c1b1442489a9b27703f395133c651d78c61001a03a95\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Australia - Docklands\",\"addressCountry\":\"AU\"}}}",1787839237464]