[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"$fb9hHMF0MbP-TAI-EqRsnWUTsrHqakceA8FcqdSSb2Zo":3,"$fTrzVsvhW7_vkNZGyGdbxi9Lp_yKGf-VUfVBEAmAzKtg":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"schema":27},"fc91f5535b5fc416755c4c67d5b911be2efee82f9c841c7b5ac91f058a3a01b0","customer-marketing-manager-at-wolters-kluwer-66fb59c8cb","Customer Marketing Manager","Wolters Kluwer","https://logo.clearbit.com/wolterskluwer.com","When you have to be right","Information Services","2 Locations","",false,[16],"Full-time","Other","\u003Cp>\u003Cb>About the Role\u003C/b>\u003C/p>\u003Cp>We are seeking a strategic and results-driven Customer Marketing Manager to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value. This role sits at the intersection of marketing, customer success, and sales, ensuring customers have a seamless and impactful experience throughout their journey.\u003C/p>\u003Cp>The ideal candidate is both analytical and creative—someone who understands customer behavior, builds meaningful relationships, and translates insights into programs that fuel growth.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities \u003C/b>\u003C/p>\u003Cul>\u003Cli>Develop and execute customer marketing strategies that increase retention, expansion, and customer lifetime value\u003C/li>\u003Cli>Segments and targets customer personas (buying committee, non-clinical buyer) based on their lifecycle stage, product usage, industry, persona and other criteria.\u003C/li>\u003Cli>Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as email, webinars, social media, events, and advocacy platforms.\u003C/li>\u003Cli>Analyze customer data and feedback to identify trends, risks, and opportunities for growth\u003C/li>\u003Cli>Gathers insights and feedback from the market and shares to leadership and functional teams to help identify risks and opportunities.\u003C/li>\u003Cli>Manage customer-focused events such as events, conferences, webinars, user groups, and community initiatives\u003C/li>\u003Cli>Track, measure, and report on key performance metrics (retention, churn, NPS, expansion revenue)\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications\u003C/b>\u003C/p>\u003Cp>Bachelor’s degree or equivalent required.\u003C/p>\u003Cul>\u003Cli>10-15 years of experience in customer marketing, lifecycle marketing, or related roles\u003C/li>\u003Cli>Proven track record of driving customer engagement, retention, and revenue growth\u003C/li>\u003Cli>Proven ability to design and execute targeted, account-specific retention and renewal strategies and campaigns that align with Customer Success and Sales teams, driving contract renewals, expansion opportunities, and long-term customer value through personalized engagement, lifecycle insights, and data-driven campaign optimization.\u003C/li>\u003Cli>Deep experience and strong planning acumen in managing events and conferences as strategic demand-generation channels, driving qualified leads, supporting pipeline growth, and enabling sales teams in customer acquisition and renewal conversations.\u003C/li>\u003Cli>Customer facing experience with a solid understanding of challenges, needs and pain points across diverse markets.\u003C/li>\u003Cli>Thorough understanding and experience of implementing marketing strategies, tactics, and measurement.\u003C/li>\u003Cli>Strong understanding of customer journey mapping and lifecycle strategy\u003C/li>\u003Cli>Experience working cross-functionally with Sales, Customer Success, and  Product Marketing teams\u003C/li>\u003Cli>Data-driven mindset with the ability to translate insights into actionable strategies\u003C/li>\u003Cli>Strong collaboration and cross-functional skills, with the ability to work effectively with internal and external stakeholders at all levels.\u003C/li>\u003Cli>Self-motivated, proactive, and results-oriented, with the ability to manage multiple projects and priorities in a fast-paced environment.\u003C/li>\u003Cli>Excellent communication, storytelling, and project management skills\u003C/li>\u003Cli>Experience in B2B (preferred) or SaaS environments (strongly preferred)\u003C/li>\u003Cli>Travel requirements can be up to 20%.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Competencies\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strategic thinking with strong execution skills\u003C/li>\u003Cli>Customer-centric mindset\u003C/li>\u003Cli>Analytical and results-oriented\u003C/li>\u003Cli>Strong collaboration and influence across teams\u003C/li>\u003Cli>Creative problem-solving\u003C/li>\u003C/ul>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>$107,500.00 - $188,400.00 USDThis role is eligible for Bonus.\u003Cp>\u003Ci>Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. \u003C/i>\u003C/p>\u003Ch2>\u003Cb>Additional Information\u003C/b>:\u003C/h2>\u003Cp>Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. \u003C/p>","About the RoleWe are seeking a strategic and results-driven Customer Marketing Manager to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value. This role sits at the intersection of marketing, customer success, and sales, ensuring customers have a seamless and impactful experience throughout their journey.The ideal candidate is both analytical and creative—someone who understands customer behavior, builds meaningful relationships, and translates insights into programs that fuel growth.Key Responsibilities Develop and execute customer marketing strategies that increase retention, expansion, and customer lifetime valueSegments and targets customer personas (buying committee, non-clinical buyer) based on their lifecycle stage, product usage, industry, persona and other criteria.Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as email, webinars, social media, events, and advocacy platforms.Analyze customer data and feedback to identify trends, risks, and opportunities for growthGathers insights and feedback from the market and shares to leadership and functional teams to help identify risks and opportunities.Manage customer-focused events such as events, conferences, webinars, user groups, and community initiativesTrack, measure, and report on key performance metrics (retention, churn, NPS, expansion revenue)QualificationsBachelor’s degree or equivalent required.10-15 years of experience in customer marketing, lifecycle marketing, or related rolesProven track record of driving customer engagement, retention, and revenue growthProven ability to design and execute targeted, account-specific retention and renewal strategies and campaigns that align with Customer Success and Sales teams, driving contract renewals, expansion opportunities, and long-term customer value through personalized engagement, lifecycle insights, and data-driven campaign optimization.Deep experience and strong planning acumen in managing events and conferences as strategic demand-generation channels, driving qualified leads, supporting pipeline growth, and enabling sales teams in customer acquisition and renewal conversations.Customer facing experience with a solid understanding of challenges, needs and pain points across diverse markets.Thorough understanding and experience of implementing marketing strategies, tactics, and measurement.Strong understanding of customer journey mapping and lifecycle strategyExperience working cross-functionally with Sales, Customer Success, and  Product Marketing teamsData-driven mindset with the ability to translate insights into actionable strategiesStrong collaboration and cross-functional skills, with the ability to work effectively with internal and external stakeholders at all levels.Self-motivated, proactive, and results-oriented, with the ability to manage multiple projects and priorities in a fast-paced environment.Excellent communication, storytelling, and project management skillsExperience in B2B (preferred) or SaaS environments (strongly preferred)Travel requirements can be up to 20%.Key CompetenciesStrategic thinking with strong execution skillsCustomer-centric mindsetAnalytical and results-orientedStrong collaboration and influence across teamsCreative problem-solvingOur Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.Compensation:$107,500.00 - $188,400.00 USDThis role is eligible for Bonus.Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.",0,1780500179000,"2026-06-03 17:23:42","2026-06-03T15:23:42.000Z",107500,188400,"USD",{"jsonldValid":14,"jsonld":13},{"jobs":29},[30,45,58,73,87,102],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":13,"remote":14,"employmentType":35,"department":36,"content_html":37,"content_text":38,"years":20,"createdAt":39,"updatedAtISO":40,"postedAtISO":41,"hasSalary":14,"salaryMin":42,"salaryMax":43,"currency":26,"schema":44},"3800d285d0cb787c3a49bb8e0ea1798ff95133456694190820917162285794f9","senior-sales-business-retention-associate-at-wolters-kluwer-61a97b45d8","Senior Sales Business Retention Associate","7 Locations",[16],"Marketing","\u003Cp>The \u003Cb>Senior Sales Business Retention Associate\u003C/b> is responsible for retaining and growing revenue within an assigned portfolio of existing customers. This role combines account management, consultative selling, and proactive renewal management to maximize customer value and long-term retention.\u003C/p>\u003Cp>The Retention Associate owns the renewal lifecycle from early engagement through contract close, proactively building relationships with key contacts, demonstrating product value, and identifying opportunities to expand customer usage. Success in this role requires a strong consultative sales approach focused on renewing business, increasing product adoption, and generating incremental revenue through upsell opportunities.\u003C/p>\u003Cp>The primary responsibility of the Retention Associate is to secure research product renewals, increase revenue within the existing customer base through upselling and product adoption, and successfully deliver annual price increases set forth by the business. The Retention Associate also identifies and forwards qualified opportunities to the appropriate Sales channels when appropriate. These functions are performed in a manner consistent with company established timelines and objectives.\u003C/p>\u003Cp>\u003Cb>ESSENTIAL DUTIES AND RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>Owns and manages a portfolio of existing customer accounts and is responsible for retention, renewal execution, and revenue growth within the assigned book of business.\u003C/p>\u003Cp>Responsible for achieving assigned renewal rate and revenue retention targets within the assigned portfolio of accounts while identifying opportunities to increase customer spend through product adoption and expansion.\u003C/p>\u003Cp>Learns the full line of CCH TAA Tax Research and Audit products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients and position solutions that meet customer needs.\u003C/p>\u003Cp>Handles account management activity for Tax Research software customers to effectively promote and facilitate a positive renewal environment for the customer while strengthening long-term relationships.\u003C/p>\u003Cp>Proactively manages renewal cycles beginning approximately \u003Cb>90–120 days prior to contract expiration\u003C/b> by engaging customers early, reinforcing product value, identifying risks, and positioning successful renewal outcomes.\u003C/p>\u003Cp>Initiates and manages customer engagement well in advance of renewal to establish value, mitigate churn risk, and ensure renewal conversations are not limited to invoice delivery.\u003C/p>\u003Cp>Executes the consultative sales process for Tax & Accounting Research products and services by staying fully informed of the prescribed sales methodology and aligning solutions with customer workflow and business needs.\u003C/p>\u003Cp>Identifies opportunities to expand revenue within existing accounts through upselling, cross-selling, increased product utilization, and additional product adoption.\u003C/p>\u003Cp>Conducts outbound customer engagement including phone calls, virtual meetings, and targeted outreach campaigns to build relationships, communicate value, and drive renewal and expansion opportunities.\u003C/p>\u003Cp>Maintains consistent proactive engagement with customers through phone, email, and virtual meetings to ensure sufficient activity levels that support renewal success and account growth.\u003C/p>\u003Cul>\u003Cli>Handles renewal activity for accounts, add-on sales activity, account management and other sales services and effectively tracks and manages renewal cycles throughout the year.\u003C/li>\u003Cli>Maintains accurate pipeline management, renewal forecasting, and activity tracking within CRM tools to ensure visibility into renewal health and growth opportunities.\u003C/li>\u003Cli>Contributes to new product development that meets customer needs by identifying gaps where current products do not meet client requirements; working with product managers to translate unmet client requirements into business and functional specifications.\u003C/li>\u003Cli>Improves WK CCH TAA Tax Research and Auditing market share by strengthening customer relationships, increasing product adoption, and ensuring customers realize the full value of Wolters Kluwer solutions.\u003C/li>\u003Cli>Collaborates with Management, Retention Representatives, Account Executives and Alliance Team in developing joint sales plans, business plans, presentations, and creating referrals.\u003C/li>\u003Cli>Manages time and resources effectively to accomplish sales goals by planning for and scheduling all required sales activity.\u003C/li>\u003Cli>Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiative.\u003C/li>\u003Cli>Communicates Wolters Kluwer competitive advantage to customers in a compelling articulate manner in verbal and written conversations and presentations.\u003C/li>\u003Cli>Behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>OTHER DUTIES\u003C/b>\u003C/p>\u003Cp>Proactively pursues professional development activities (e.g., attending seminars, reviewing professional publications, establishing personal networks).\u003C/p>\u003Cp>Manages time and company resources appropriately.\u003C/p>\u003Cp>Performs other duties as assigned by supervisor.\u003C/p>\u003Cp>\u003Cb>JOB QUALIFICATIONS\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education:\u003C/b>\u003Cbr>BS/BA degree in a business-related field or equivalent work experience in a professional sales setting.\u003C/p>\u003Cp>\u003Cb>Required Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>Minimum of 2 years of experience in a sales, account management, customer success, or customer-facing role including:\u003C/li>\u003Cli>Experience making presentations to prospective or existing clients to explain the business' products and services and their alignment with the client's needs.\u003C/li>\u003Cli>Experience using online presentation tools.\u003C/li>\u003Cli>Experience using a consultative sales approach to identify customer needs and position appropriate solutions.\u003C/li>\u003Cli>Intermediate experience with recent version of Microsoft operating systems and Office, especially Word and Excel.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Experience and Training\u003C/b>\u003C/p>\u003Cul>\u003Cli>1 year of experience in a sales retention or account management role with responsibility for renewing and growing existing customer revenue.\u003C/li>\u003Cli>Technical, software or online solutions sales experience a plus.\u003C/li>\u003Cli>Experience selling on premise and cloud-based solutions and services.\u003C/li>\u003Cli>Experience working in a highly matrixed environment.\u003C/li>\u003Cli>Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module, Salesforce.com).\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Knowledge and Abilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>Understands the workflow of Tax Research and Auditing Departments.\u003C/li>\u003Cli>Demonstrated ability to create positive working relationships with customers, co-workers and leaders.\u003C/li>\u003Cli>Strong customer service, relationship management, and interpersonal skills.\u003C/li>\u003Cli>Demonstrated ability to work independently and meet deadlines consistently with minimal supervision.\u003C/li>\u003Cli>Good organizational skills and ability to prioritize work effectively to meet business needs.\u003C/li>\u003Cli>Excellent English language skills required, both verbal and written.\u003C/li>\u003Cli>Experience with CRM tools, i.e. SalesLogix; Salesforce.com; etc\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Travel Requirements: 5 – 10%\u003C/b>\u003C/p>\u003Cp>Attending offsite meetings\u003Cbr>Ability to travel independently and overnight\u003Cbr>Ability to travel by air\u003Cbr>Ability to obtain a credit card\u003C/p>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>$40,000.00 - $67,550.00 USD\u003Cp>\u003Ci>Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. \u003C/i>\u003C/p>\u003Ch2>\u003Cb>Additional Information\u003C/b>:\u003C/h2>\u003Cp>Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. \u003C/p>","The Senior Sales Business Retention Associate is responsible for retaining and growing revenue within an assigned portfolio of existing customers. This role combines account management, consultative selling, and proactive renewal management to maximize customer value and long-term retention.The Retention Associate owns the renewal lifecycle from early engagement through contract close, proactively building relationships with key contacts, demonstrating product value, and identifying opportunities to expand customer usage. Success in this role requires a strong consultative sales approach focused on renewing business, increasing product adoption, and generating incremental revenue through upsell opportunities.The primary responsibility of the Retention Associate is to secure research product renewals, increase revenue within the existing customer base through upselling and product adoption, and successfully deliver annual price increases set forth by the business. The Retention Associate also identifies and forwards qualified opportunities to the appropriate Sales channels when appropriate. These functions are performed in a manner consistent with company established timelines and objectives.ESSENTIAL DUTIES AND RESPONSIBILITIESOwns and manages a portfolio of existing customer accounts and is responsible for retention, renewal execution, and revenue growth within the assigned book of business.Responsible for achieving assigned renewal rate and revenue retention targets within the assigned portfolio of accounts while identifying opportunities to increase customer spend through product adoption and expansion.Learns the full line of CCH TAA Tax Research and Audit products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients and position solutions that meet customer needs.Handles account management activity for Tax Research software customers to effectively promote and facilitate a positive renewal environment for the customer while strengthening long-term relationships.Proactively manages renewal cycles beginning approximately 90–120 days prior to contract expiration by engaging customers early, reinforcing product value, identifying risks, and positioning successful renewal outcomes.Initiates and manages customer engagement well in advance of renewal to establish value, mitigate churn risk, and ensure renewal conversations are not limited to invoice delivery.Executes the consultative sales process for Tax & Accounting Research products and services by staying fully informed of the prescribed sales methodology and aligning solutions with customer workflow and business needs.Identifies opportunities to expand revenue within existing accounts through upselling, cross-selling, increased product utilization, and additional product adoption.Conducts outbound customer engagement including phone calls, virtual meetings, and targeted outreach campaigns to build relationships, communicate value, and drive renewal and expansion opportunities.Maintains consistent proactive engagement with customers through phone, email, and virtual meetings to ensure sufficient activity levels that support renewal success and account growth.Handles renewal activity for accounts, add-on sales activity, account management and other sales services and effectively tracks and manages renewal cycles throughout the year.Maintains accurate pipeline management, renewal forecasting, and activity tracking within CRM tools to ensure visibility into renewal health and growth opportunities.Contributes to new product development that meets customer needs by identifying gaps where current products do not meet client requirements; working with product managers to translate unmet client requirements into business and functional specifications.Improves WK CCH TAA Tax Research and Auditing market share by strengthening customer relationships, increasing product adoption, and ensuring customers realize the full value of Wolters Kluwer solutions.Collaborates with Management, Retention Representatives, Account Executives and Alliance Team in developing joint sales plans, business plans, presentations, and creating referrals.Manages time and resources effectively to accomplish sales goals by planning for and scheduling all required sales activity.Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiative.Communicates Wolters Kluwer competitive advantage to customers in a compelling articulate manner in verbal and written conversations and presentations.Behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism.OTHER DUTIESProactively pursues professional development activities (e.g., attending seminars, reviewing professional publications, establishing personal networks).Manages time and company resources appropriately.Performs other duties as assigned by supervisor.JOB QUALIFICATIONSEducation:BS/BA degree in a business-related field or equivalent work experience in a professional sales setting.Required ExperienceMinimum of 2 years of experience in a sales, account management, customer success, or customer-facing role including:Experience making presentations to prospective or existing clients to explain the business' products and services and their alignment with the client's needs.Experience using online presentation tools.Experience using a consultative sales approach to identify customer needs and position appropriate solutions.Intermediate experience with recent version of Microsoft operating systems and Office, especially Word and Excel.Preferred Experience and Training1 year of experience in a sales retention or account management role with responsibility for renewing and growing existing customer revenue.Technical, software or online solutions sales experience a plus.Experience selling on premise and cloud-based solutions and services.Experience working in a highly matrixed environment.Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module, Salesforce.com).Preferred Knowledge and AbilitiesUnderstands the workflow of Tax Research and Auditing Departments.Demonstrated ability to create positive working relationships with customers, co-workers and leaders.Strong customer service, relationship management, and interpersonal skills.Demonstrated ability to work independently and meet deadlines consistently with minimal supervision.Good organizational skills and ability to prioritize work effectively to meet business needs.Excellent English language skills required, both verbal and written.Experience with CRM tools, i.e. SalesLogix; Salesforce.com; etcTravel Requirements: 5 – 10%Attending offsite meetingsAbility to travel independently and overnightAbility to travel by airAbility to obtain a credit cardOur Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.Compensation:$40,000.00 - $67,550.00 USDCompensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.",1780370627000,"2026-06-02 05:25:23","2026-06-02T03:25:23.000Z",40000,67550,{"jsonldValid":14,"jsonld":13},{"id":46,"slug":47,"title":48,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":13,"remote":14,"employmentType":49,"department":36,"content_html":50,"content_text":51,"years":20,"createdAt":52,"updatedAtISO":53,"postedAtISO":54,"hasSalary":14,"salaryMin":55,"salaryMax":56,"currency":26,"schema":57},"273373341646c148d885e433a552a46da4ba052f930f76059d38c6e3465fc391","sales-business-retention-representative-account-manager-corp-at-wolters-kluwer-956bdd85f2","Sales Business Retention Representative -Account Manager (Corporate Market)",[16],"\u003Cp>This role requires a working understanding of business, financials, product/services, the market, or account needs. Manages business retention of moderately complex or medium sized territory/account, products/services, sales, or account management processes. Participates in the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account management/inside/outside sales and provides strong customer and product support. Improves short and long-term business relationships and generates sales leads with frequent contact. Maintains an ongoing business relationship with current industry clients to facilitate future sales. Intermediate level outside sales rep that spends 80% or more of time/quota on retaining business in existing accounts. Primary focus is the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account management/inside/outside sales and providing strong customer and product support. Improves short and long-term business relationships and generates sales leads with frequent contact. Maintains an ongoing business relationship with current industry clients to facilitate future sales. May have upsell quota associated with existing accounts. Start to plan own territory or account approach and monitor resources.\u003C/p>\u003Cp>\u003Cb>Essential Duties & Responsibilities\u003C/b>\u003C/p>\u003Cp>\u003Cb>Product & Market Expertise\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Maintain a strong understanding of WK Legal & Regulatory US products, services, core use cases, and competitive positioning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Understand corporate customer workflows across legal, compliance, risk, finance, tax, and operations teams, and how WK solutions drive efficiency, accuracy, and regulatory confidence.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Stay current on corporate market trends, regulatory developments, technology adoption patterns, and evolving customer expectations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in ongoing training, mentoring, and self-directed learning to continuously enhance product knowledge and account management skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Account Retention & Relationship Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Serve as the primary point of contact for assigned corporate accounts, building trusted relationships with decision-makers, influencers, administrators, and day-to-day users.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and execute strategic account plans to improve retention, reduce churn risk, and expand solution adoption within departments or business units.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Conduct regular, proactive outreach to assess customer health, address challenges, and ensure customers are realizing full value from WK solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own customer issue resolution and escalation management by coordinating and driving action across Customer Success, Support, and Implementation teams to ensure a seamless, high‑quality customer experience.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Upsell, Cross-Sell & Account Expansion\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Identify growth opportunities within existing accounts by understanding business objectives, organizational changes, budget cycles, and emerging needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead consultative conversations to uncover gaps, pain points, and opportunities where expanded or additional WK solutions can deliver incremental value.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Present tailored recommendations, coordinate product demonstrations, prepare proposals, and manage renewal and expansion negotiations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Share customer insights with Product and Marketing teams to inform messaging, campaign strategy, and product roadmap priorities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Pipeline Management, Reporting & Forecasting\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build and maintain a healthy pipeline of renewal, upsell, and expansion opportunities within Salesforce.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Produce accurate forecasts for renewals, retention risk, and expected growth revenue.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track and document account activity, customer interactions, and performance metrics to support data-driven decision-making.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure account management efforts align with regional sales strategy and corporate revenue objectives.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Professionalism & Representation\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Represent Wolters Kluwer professionally in customer meetings, virtual engagements, and industry events.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Communicate clearly and effectively in written, verbal, and presentation formats with audiences ranging from individual contributors to senior executives.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrate WK’s values of integrity, customer focus, collaboration, and excellence.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build strong internal relationships to ensure alignment and exceptional customer outcomes.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Other Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Engage in continuous professional development through training, industry research, and peer collaboration.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage time and priorities effectively across a diverse portfolio of accounts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Perform additional responsibilities as assigned by the Associate Director or Sales Leadership.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Travel Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Domestic travel up to 25% (customer visits, team meetings, conferences).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to travel independently via air and ground transportation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Use of a company-issued credit card for approved business expenses.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Required: Bachelor’s degree in business, marketing, communications, or a related field, or equivalent work experience.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Minimum Experience (Required)\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>3+ years of experience in one or more of the following:\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>5+ years of experience in account management or sales, preferably in legal, regulatory, information services, SaaS, or B2B solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience using sales enablement tools such as Outreach, Gong, ZoomInfo, or SalesIntel.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background supporting corporate legal, compliance, finance, or risk teams is a plus.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>$63,200.00 - $108,200.00 USDThis role is eligible for Commission.\u003Cp>\u003Ci>Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. \u003C/i>\u003C/p>\u003Ch2>\u003Cb>Additional Information\u003C/b>:\u003C/h2>\u003Cp>Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. \u003C/p>","This role requires a working understanding of business, financials, product/services, the market, or account needs. Manages business retention of moderately complex or medium sized territory/account, products/services, sales, or account management processes. Participates in the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account management/inside/outside sales and provides strong customer and product support. Improves short and long-term business relationships and generates sales leads with frequent contact. Maintains an ongoing business relationship with current industry clients to facilitate future sales. Intermediate level outside sales rep that spends 80% or more of time/quota on retaining business in existing accounts. Primary focus is the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account management/inside/outside sales and providing strong customer and product support. Improves short and long-term business relationships and generates sales leads with frequent contact. Maintains an ongoing business relationship with current industry clients to facilitate future sales. May have upsell quota associated with existing accounts. Start to plan own territory or account approach and monitor resources.Essential Duties & ResponsibilitiesProduct & Market ExpertiseMaintain a strong understanding of WK Legal & Regulatory US products, services, core use cases, and competitive positioning.Understand corporate customer workflows across legal, compliance, risk, finance, tax, and operations teams, and how WK solutions drive efficiency, accuracy, and regulatory confidence.Stay current on corporate market trends, regulatory developments, technology adoption patterns, and evolving customer expectations.Participate in ongoing training, mentoring, and self-directed learning to continuously enhance product knowledge and account management skills.Account Retention & Relationship ManagementServe as the primary point of contact for assigned corporate accounts, building trusted relationships with decision-makers, influencers, administrators, and day-to-day users.Develop and execute strategic account plans to improve retention, reduce churn risk, and expand solution adoption within departments or business units.Conduct regular, proactive outreach to assess customer health, address challenges, and ensure customers are realizing full value from WK solutions.Own customer issue resolution and escalation management by coordinating and driving action across Customer Success, Support, and Implementation teams to ensure a seamless, high‑quality customer experience.Upsell, Cross-Sell & Account ExpansionIdentify growth opportunities within existing accounts by understanding business objectives, organizational changes, budget cycles, and emerging needs.Lead consultative conversations to uncover gaps, pain points, and opportunities where expanded or additional WK solutions can deliver incremental value.Present tailored recommendations, coordinate product demonstrations, prepare proposals, and manage renewal and expansion negotiations.Share customer insights with Product and Marketing teams to inform messaging, campaign strategy, and product roadmap priorities.Pipeline Management, Reporting & ForecastingBuild and maintain a healthy pipeline of renewal, upsell, and expansion opportunities within Salesforce.Produce accurate forecasts for renewals, retention risk, and expected growth revenue.Track and document account activity, customer interactions, and performance metrics to support data-driven decision-making.Ensure account management efforts align with regional sales strategy and corporate revenue objectives.Professionalism & RepresentationRepresent Wolters Kluwer professionally in customer meetings, virtual engagements, and industry events.Communicate clearly and effectively in written, verbal, and presentation formats with audiences ranging from individual contributors to senior executives.Demonstrate WK’s values of integrity, customer focus, collaboration, and excellence.Build strong internal relationships to ensure alignment and exceptional customer outcomes.Other ResponsibilitiesEngage in continuous professional development through training, industry research, and peer collaboration.Manage time and priorities effectively across a diverse portfolio of accounts.Perform additional responsibilities as assigned by the Associate Director or Sales Leadership.Travel RequirementsDomestic travel up to 25% (customer visits, team meetings, conferences).Ability to travel independently via air and ground transportation.Use of a company-issued credit card for approved business expenses.QualificationsEducationRequired: Bachelor’s degree in business, marketing, communications, or a related field, or equivalent work experience.Minimum Experience (Required)3+ years of experience in one or more of the following:Preferred Experience5+ years of experience in account management or sales, preferably in legal, regulatory, information services, SaaS, or B2B solutions.Experience using sales enablement tools such as Outreach, Gong, ZoomInfo, or SalesIntel.Background supporting corporate legal, compliance, finance, or risk teams is a plus.Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.Compensation:$63,200.00 - $108,200.00 USDThis role is eligible for Commission.Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.",1778901937000,"2026-05-16 05:26:03","2026-05-16T03:26:03.000Z",63200,108200,{"jsonldValid":14,"jsonld":13},{"id":59,"slug":60,"title":61,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":62,"country":63,"remote":14,"employmentType":64,"department":36,"content_html":65,"content_text":66,"years":20,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":26,"schema":70},"8fe7903316e0abd763e16ec08661fdf6fcf6c218c35a5e806bc9f2ad9d8829eb","sales-business-retention-representative-at-wolters-kluwer-a1d0837083","Sales Business Retention Representative","NZL - Auckland","Nzl - Auckland",[16],"\u003Ch2>\u003C/h2>\u003Cp>\u003Cb>Role Summary\u003C/b>\u003C/p>\u003Cp>We’re looking for a driven Business Retention Representative to join the Wolters Kluwer team. You are responsible for managing your own portfolio & generating revenue by closing national account sales and managing high-profile clients. You’ll work closely with marketing and sales to identify and convert qualified opportunities, contributing to our growth in the Tax and Legal space.\u003Cbr>\u003Cbr>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own and manage a portfolio of customers throughout their lifecycle.\u003C/li>\u003Cli>Accountable for revenue performance across territory\u003C/li>\u003Cli>Develop trusted advisor relationships with key stakeholders.\u003C/li>\u003Cli>Drive product adoption through strategic success plans and regular business reviews.\u003C/li>\u003Cli>Identify and mitigate churn risks proactively.\u003C/li>\u003Cli>Partner with Sales to uncover expansion and upsell opportunities\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills & Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong relationship-building and stakeholder management skills.\u003C/li>\u003Cli>Proven ability to drive customer retention and expansion.\u003C/li>\u003Cli>Strategic thinking with a proactive, solutions-focused mindset.\u003C/li>\u003Cli>Data-driven approach to customer health and lifecycle management.\u003C/li>\u003Cli>Excellent communication and presentation skills.\u003C/li>\u003Cli>Ability to manage multiple accounts and priorities effectively.\u003C/li>\u003Cli>Experience with CRM (Salesforce)\u003C/li>\u003Cli>Strong problem-solving and conflict resolution capabilities.\u003C/li>\u003Cli>Collaborative mindset with cross-functional teams.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Ideal Background\u003C/b>\u003C/p>\u003Cul>\u003Cli>3–5+ years in Customer Success, Account Management, or SaaS environment.\u003C/li>\u003Cli>Experience managing enterprise or mid-market accounts.\u003C/li>\u003Cli>Demonstrated success in reducing churn and driving account growth.\u003C/li>\u003Cli>Experience with Tax, Financial & Legal customers an advantage\u003C/li>\u003Cli>Monitor customer health metrics and usage data to identify trends.\u003C/li>\u003Cli>Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.\u003C/li>\u003Cli>Collaborate with Product, Sales, and Marketing to advocate for customer needs.\u003C/li>\u003Cli>Contribute to the development of scalable customer success programs and playbooks.\u003C/li>\u003Cli>Maintain accurate CRM records and customer health reporting.\u003C/li>\u003C/ul>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>","Role SummaryWe’re looking for a driven Business Retention Representative to join the Wolters Kluwer team. You are responsible for managing your own portfolio & generating revenue by closing national account sales and managing high-profile clients. You’ll work closely with marketing and sales to identify and convert qualified opportunities, contributing to our growth in the Tax and Legal space.ResponsibilitiesOwn and manage a portfolio of customers throughout their lifecycle.Accountable for revenue performance across territoryDevelop trusted advisor relationships with key stakeholders.Drive product adoption through strategic success plans and regular business reviews.Identify and mitigate churn risks proactively.Partner with Sales to uncover expansion and upsell opportunities Skills & ExperienceStrong relationship-building and stakeholder management skills.Proven ability to drive customer retention and expansion.Strategic thinking with a proactive, solutions-focused mindset.Data-driven approach to customer health and lifecycle management.Excellent communication and presentation skills.Ability to manage multiple accounts and priorities effectively.Experience with CRM (Salesforce)Strong problem-solving and conflict resolution capabilities.Collaborative mindset with cross-functional teams.Ideal Background3–5+ years in Customer Success, Account Management, or SaaS environment.Experience managing enterprise or mid-market accounts.Demonstrated success in reducing churn and driving account growth.Experience with Tax, Financial & Legal customers an advantageMonitor customer health metrics and usage data to identify trends.Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.Collaborate with Product, Sales, and Marketing to advocate for customer needs.Contribute to the development of scalable customer success programs and playbooks.Maintain accurate CRM records and customer health reporting.Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.",1775640751000,"2026-04-08 11:34:24","2026-04-08T09:34:24.000Z",{"jsonldValid":71,"jsonld":72},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Sales Business Retention Representative\",\"description\":\"\u003Ch2>\u003C/h2>\u003Cp>\u003Cb>Role Summary\u003C/b>\u003C/p>\u003Cp>We’re looking for a driven Business Retention Representative to join the Wolters Kluwer team. You are responsible for managing your own portfolio & generating revenue by closing national account sales and managing high-profile clients. You’ll work closely with marketing and sales to identify and convert qualified opportunities, contributing to our growth in the Tax and Legal space.\u003Cbr>\u003Cbr>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own and manage a portfolio of customers throughout their lifecycle.\u003C/li>\u003Cli>Accountable for revenue performance across territory\u003C/li>\u003Cli>Develop trusted advisor relationships with key stakeholders.\u003C/li>\u003Cli>Drive product adoption through strategic success plans and regular business reviews.\u003C/li>\u003Cli>Identify and mitigate churn risks proactively.\u003C/li>\u003Cli>Partner with Sales to uncover expansion and upsell opportunities\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills & Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong relationship-building and stakeholder management skills.\u003C/li>\u003Cli>Proven ability to drive customer retention and expansion.\u003C/li>\u003Cli>Strategic thinking with a proactive, solutions-focused mindset.\u003C/li>\u003Cli>Data-driven approach to customer health and lifecycle management.\u003C/li>\u003Cli>Excellent communication and presentation skills.\u003C/li>\u003Cli>Ability to manage multiple accounts and priorities effectively.\u003C/li>\u003Cli>Experience with CRM (Salesforce)\u003C/li>\u003Cli>Strong problem-solving and conflict resolution capabilities.\u003C/li>\u003Cli>Collaborative mindset with cross-functional teams.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Ideal Background\u003C/b>\u003C/p>\u003Cul>\u003Cli>3–5+ years in Customer Success, Account Management, or SaaS environment.\u003C/li>\u003Cli>Experience managing enterprise or mid-market accounts.\u003C/li>\u003Cli>Demonstrated success in reducing churn and driving account growth.\u003C/li>\u003Cli>Experience with Tax, Financial & Legal customers an advantage\u003C/li>\u003Cli>Monitor customer health metrics and usage data to identify trends.\u003C/li>\u003Cli>Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.\u003C/li>\u003Cli>Collaborate with Product, Sales, and Marketing to advocate for customer needs.\u003C/li>\u003Cli>Contribute to the development of scalable customer success programs and playbooks.\u003C/li>\u003Cli>Maintain accurate CRM records and customer health reporting.\u003C/li>\u003C/ul>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>\",\"datePosted\":\"2026-04-08T09:34:24.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Wolters Kluwer\",\"sameAs\":\"https://www.wolterskluwer.com\",\"logo\":\"https://logo.clearbit.com/wolterskluwer.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Wolters Kluwer\",\"value\":\"8fe7903316e0abd763e16ec08661fdf6fcf6c218c35a5e806bc9f2ad9d8829eb\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"NZL - Auckland\",\"addressCountry\":\"Nzl - Auckland\"}}}",{"id":74,"slug":75,"title":76,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":77,"country":78,"remote":14,"employmentType":79,"department":36,"content_html":80,"content_text":81,"years":20,"createdAt":82,"updatedAtISO":83,"postedAtISO":84,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":26,"schema":85},"206e250aa9c7584d54b7b332b6f9fe6024bf895085765e9601d7b8d5dcc09caf","marketing-specialist-retention-marketing-at-wolters-kluwer-63116bd55b","Marketing Specialist - Retention Marketing","NLD - Hoevelaken","Nld - Hoevelaken",[16],"\u003Cp>Do you enjoy combining creativity with data and seeing the tangible results of your marketing efforts?\u003C/p>\u003Cp>If reducing customer churn, building engaging campaigns, and growing within an ambitious marketing team sounds exciting to you, this might be your next step!\u003C/p>\u003Cp>\u003Cb>About Wolters Kluwer Tax & Accounting\u003C/b>\u003C/p>\u003Cp>Wolters Kluwer is a global leader in professional information, software solutions, and services for professionals in tax, accounting, finance, and compliance. We support customers worldwide with innovative, cloud-based solutions that help them work smarter and stay ahead in an evolving market.\u003C/p>\u003Cp>Our \u003Cb>Tax & Accounting \u003C/b>division supports tax advisors, accountants, and SMEs with trusted software solutions and expert insights that simplify compliance, streamline workflows, and enable better decision-making. The division combines deep domain expertise with modern, cloud-based technology, including well-known solutions such as Twinfield and Basecone.\u003C/p>\u003Cp>As the market evolves rapidly through digitalisation, AI, and new regulatory demands, the division is focused on innovation, customer experience, and long-term partnerships, making customer retention a strategic priority and a key driver of growth.\u003C/p>\u003Cp>\u003Cb>About our Marketing team \u003C/b>\u003C/p>\u003Cp>This role sits within the \u003Cb>Region West Marketing team\u003C/b>, covering the Netherlands, Belgium, and the UK. Based in the Netherlands, you’ll join a close-knit, collaborative team of marketing professionals who work closely together while also partnering internationally.\u003C/p>\u003Cp>The team is currently undergoing an exciting transformation, with a strong strategic focus on customer retention and churn reduction in a highly competitive and fast-moving market; this role will directly impact the success of our retention strategies.\u003C/p>\u003Cp>\u003Cb>About the Role\u003C/b>\u003C/p>\u003Cp>As \u003Cb>Marketing Specialist – Retention Marketing\u003C/b>, you will play a key role in executing customer marketing initiatives, primarily for the Dutch market, with potential involvement in Belgium. You will manage marketing campaigns that directly impact customer engagement and retention. This is a hands-on role with high visibility, where execution, coordination, and collaboration are essential.\u003C/p>\u003Cp>While the initial focus is on delivery, the role offers clear opportunities to grow into a more strategic position over time, with the potential to expand your scope across the region. You’ll report directly to the Head of Region West Marketing and work closely with colleagues across Marketing, Sales, Product, and Customer Success.\u003C/p>\u003Cp>\u003Cb>What will you do?\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Coordinate and execute \u003Cb>churn reduction and customer marketing initiatives\u003C/b> across the Netherlands (and partially Belgium);\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead marketing delivery for churn-focused projects, ensuring alignment with Sales, Product Marketing, and other key stakeholders;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with Product Marketing to design and execute retention and engagement campaigns;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Plan, prepare, and deliver customer, partner, and user events in the Netherlands, working closely with internal teams and external partners;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coordinate end-of-year customer gifting initiatives in line with brand and budget guidelines;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Create, maintain, and present marketing and event performance reports, translating data into actionable insights;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work with Product Operations on customer surveys and NPS programmes, including execution, analysis, and follow-up actions;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Conduct market research to support marketing strategies and initiatives;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to brainstorming sessions and idea generation for upcoming campaigns.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Your profile\u003C/b>\u003C/p>\u003Cp>You are curious, organised, and eager to learn, with a passion for technology-driven marketing and a desire to grow in a dynamic, international environment.\u003C/p>\u003Cp>In addition, you bring:\u003C/p>\u003Cul>\u003Cli>\u003Cp>A Master’s degree in Marketing (or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>At least \u003Cb>1 year of relevant marketing experience\u003C/b>, including campaign execution and coordination.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong organisational and project coordination skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>The ability to analyse marketing data and translate insights into actions. Familiarity with marketing automation tools is a plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A growth mindset and eagerness to learn from others.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent communication skills, with fluency in both \u003Cb>English and Dutch.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What makes this role interesting?\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>A high-impact permanent, full-time position, with a direct contribution to reducing customer churn;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong exposure to senior stakeholders in the UK, Belgium and the Netherlands, across Marketing, Sales, Product, and Customer Success;\u003C/p>\u003C/li>\u003Cli>\u003Cp>The chance to help shape how Wolters Kluwer positions itself in a market that is rapidly evolving towards AI and cloud-based solutions;\u003C/p>\u003C/li>\u003Cli>\u003Cp>A strong team culture with extensive coaching and mentoring, truly supporting your growth and development;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Clear opportunities for skill development and career progression;\u003C/p>\u003C/li>\u003Cli>\u003Cp>A hybrid working model with 2 office days per week.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Ready to make an impact?\u003C/b>\u003C/p>\u003Cp>Are you excited to grow your marketing career while making a real impact on customer retention? \u003Cb>Apply now and help us shape the future of marketing at Wolters Kluwer.\u003C/b> We look forward to meeting you!\u003C/p>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>","Do you enjoy combining creativity with data and seeing the tangible results of your marketing efforts?If reducing customer churn, building engaging campaigns, and growing within an ambitious marketing team sounds exciting to you, this might be your next step!About Wolters Kluwer Tax & AccountingWolters Kluwer is a global leader in professional information, software solutions, and services for professionals in tax, accounting, finance, and compliance. We support customers worldwide with innovative, cloud-based solutions that help them work smarter and stay ahead in an evolving market.Our Tax & Accounting division supports tax advisors, accountants, and SMEs with trusted software solutions and expert insights that simplify compliance, streamline workflows, and enable better decision-making. The division combines deep domain expertise with modern, cloud-based technology, including well-known solutions such as Twinfield and Basecone.As the market evolves rapidly through digitalisation, AI, and new regulatory demands, the division is focused on innovation, customer experience, and long-term partnerships, making customer retention a strategic priority and a key driver of growth.About our Marketing team This role sits within the Region West Marketing team, covering the Netherlands, Belgium, and the UK. Based in the Netherlands, you’ll join a close-knit, collaborative team of marketing professionals who work closely together while also partnering internationally.The team is currently undergoing an exciting transformation, with a strong strategic focus on customer retention and churn reduction in a highly competitive and fast-moving market; this role will directly impact the success of our retention strategies.About the RoleAs Marketing Specialist – Retention Marketing, you will play a key role in executing customer marketing initiatives, primarily for the Dutch market, with potential involvement in Belgium. You will manage marketing campaigns that directly impact customer engagement and retention. This is a hands-on role with high visibility, where execution, coordination, and collaboration are essential.While the initial focus is on delivery, the role offers clear opportunities to grow into a more strategic position over time, with the potential to expand your scope across the region. You’ll report directly to the Head of Region West Marketing and work closely with colleagues across Marketing, Sales, Product, and Customer Success.What will you do?Coordinate and execute churn reduction and customer marketing initiatives across the Netherlands (and partially Belgium);Lead marketing delivery for churn-focused projects, ensuring alignment with Sales, Product Marketing, and other key stakeholders;Collaborate with Product Marketing to design and execute retention and engagement campaigns;Plan, prepare, and deliver customer, partner, and user events in the Netherlands, working closely with internal teams and external partners;Coordinate end-of-year customer gifting initiatives in line with brand and budget guidelines;Create, maintain, and present marketing and event performance reports, translating data into actionable insights;Work with Product Operations on customer surveys and NPS programmes, including execution, analysis, and follow-up actions;Conduct market research to support marketing strategies and initiatives;Contribute to brainstorming sessions and idea generation for upcoming campaigns.Your profileYou are curious, organised, and eager to learn, with a passion for technology-driven marketing and a desire to grow in a dynamic, international environment.In addition, you bring:A Master’s degree in Marketing (or equivalent).At least 1 year of relevant marketing experience, including campaign execution and coordination.Strong organisational and project coordination skills.The ability to analyse marketing data and translate insights into actions. Familiarity with marketing automation tools is a plus.A growth mindset and eagerness to learn from others.Excellent communication skills, with fluency in both English and Dutch.What makes this role interesting?A high-impact permanent, full-time position, with a direct contribution to reducing customer churn;Strong exposure to senior stakeholders in the UK, Belgium and the Netherlands, across Marketing, Sales, Product, and Customer Success;The chance to help shape how Wolters Kluwer positions itself in a market that is rapidly evolving towards AI and cloud-based solutions;A strong team culture with extensive coaching and mentoring, truly supporting your growth and development;Clear opportunities for skill development and career progression;A hybrid working model with 2 office days per week.Ready to make an impact?Are you excited to grow your marketing career while making a real impact on customer retention? Apply now and help us shape the future of marketing at Wolters Kluwer. We look forward to meeting you!Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.",1774546351000,"2026-03-26 18:32:53","2026-03-26T17:32:53.000Z",{"jsonldValid":71,"jsonld":86},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Marketing Specialist - Retention Marketing\",\"description\":\"\u003Cp>Do you enjoy combining creativity with data and seeing the tangible results of your marketing efforts?\u003C/p>\u003Cp>If reducing customer churn, building engaging campaigns, and growing within an ambitious marketing team sounds exciting to you, this might be your next step!\u003C/p>\u003Cp>\u003Cb>About Wolters Kluwer Tax & Accounting\u003C/b>\u003C/p>\u003Cp>Wolters Kluwer is a global leader in professional information, software solutions, and services for professionals in tax, accounting, finance, and compliance. We support customers worldwide with innovative, cloud-based solutions that help them work smarter and stay ahead in an evolving market.\u003C/p>\u003Cp>Our \u003Cb>Tax & Accounting \u003C/b>division supports tax advisors, accountants, and SMEs with trusted software solutions and expert insights that simplify compliance, streamline workflows, and enable better decision-making. The division combines deep domain expertise with modern, cloud-based technology, including well-known solutions such as Twinfield and Basecone.\u003C/p>\u003Cp>As the market evolves rapidly through digitalisation, AI, and new regulatory demands, the division is focused on innovation, customer experience, and long-term partnerships, making customer retention a strategic priority and a key driver of growth.\u003C/p>\u003Cp>\u003Cb>About our Marketing team \u003C/b>\u003C/p>\u003Cp>This role sits within the \u003Cb>Region West Marketing team\u003C/b>, covering the Netherlands, Belgium, and the UK. Based in the Netherlands, you’ll join a close-knit, collaborative team of marketing professionals who work closely together while also partnering internationally.\u003C/p>\u003Cp>The team is currently undergoing an exciting transformation, with a strong strategic focus on customer retention and churn reduction in a highly competitive and fast-moving market; this role will directly impact the success of our retention strategies.\u003C/p>\u003Cp>\u003Cb>About the Role\u003C/b>\u003C/p>\u003Cp>As \u003Cb>Marketing Specialist – Retention Marketing\u003C/b>, you will play a key role in executing customer marketing initiatives, primarily for the Dutch market, with potential involvement in Belgium. You will manage marketing campaigns that directly impact customer engagement and retention. This is a hands-on role with high visibility, where execution, coordination, and collaboration are essential.\u003C/p>\u003Cp>While the initial focus is on delivery, the role offers clear opportunities to grow into a more strategic position over time, with the potential to expand your scope across the region. You’ll report directly to the Head of Region West Marketing and work closely with colleagues across Marketing, Sales, Product, and Customer Success.\u003C/p>\u003Cp>\u003Cb>What will you do?\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Coordinate and execute \u003Cb>churn reduction and customer marketing initiatives\u003C/b> across the Netherlands (and partially Belgium);\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead marketing delivery for churn-focused projects, ensuring alignment with Sales, Product Marketing, and other key stakeholders;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with Product Marketing to design and execute retention and engagement campaigns;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Plan, prepare, and deliver customer, partner, and user events in the Netherlands, working closely with internal teams and external partners;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coordinate end-of-year customer gifting initiatives in line with brand and budget guidelines;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Create, maintain, and present marketing and event performance reports, translating data into actionable insights;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work with Product Operations on customer surveys and NPS programmes, including execution, analysis, and follow-up actions;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Conduct market research to support marketing strategies and initiatives;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to brainstorming sessions and idea generation for upcoming campaigns.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Your profile\u003C/b>\u003C/p>\u003Cp>You are curious, organised, and eager to learn, with a passion for technology-driven marketing and a desire to grow in a dynamic, international environment.\u003C/p>\u003Cp>In addition, you bring:\u003C/p>\u003Cul>\u003Cli>\u003Cp>A Master’s degree in Marketing (or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>At least \u003Cb>1 year of relevant marketing experience\u003C/b>, including campaign execution and coordination.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong organisational and project coordination skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>The ability to analyse marketing data and translate insights into actions. Familiarity with marketing automation tools is a plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A growth mindset and eagerness to learn from others.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent communication skills, with fluency in both \u003Cb>English and Dutch.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What makes this role interesting?\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>A high-impact permanent, full-time position, with a direct contribution to reducing customer churn;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong exposure to senior stakeholders in the UK, Belgium and the Netherlands, across Marketing, Sales, Product, and Customer Success;\u003C/p>\u003C/li>\u003Cli>\u003Cp>The chance to help shape how Wolters Kluwer positions itself in a market that is rapidly evolving towards AI and cloud-based solutions;\u003C/p>\u003C/li>\u003Cli>\u003Cp>A strong team culture with extensive coaching and mentoring, truly supporting your growth and development;\u003C/p>\u003C/li>\u003Cli>\u003Cp>Clear opportunities for skill development and career progression;\u003C/p>\u003C/li>\u003Cli>\u003Cp>A hybrid working model with 2 office days per week.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Ready to make an impact?\u003C/b>\u003C/p>\u003Cp>Are you excited to grow your marketing career while making a real impact on customer retention? \u003Cb>Apply now and help us shape the future of marketing at Wolters Kluwer.\u003C/b> We look forward to meeting you!\u003C/p>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>\",\"datePosted\":\"2026-03-26T17:32:53.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Wolters Kluwer\",\"sameAs\":\"https://www.wolterskluwer.com\",\"logo\":\"https://logo.clearbit.com/wolterskluwer.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Wolters Kluwer\",\"value\":\"206e250aa9c7584d54b7b332b6f9fe6024bf895085765e9601d7b8d5dcc09caf\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"NLD - Hoevelaken\",\"addressCountry\":\"Nld - Hoevelaken\"}}}",{"id":88,"slug":89,"title":90,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":91,"country":92,"remote":14,"employmentType":93,"department":36,"content_html":94,"content_text":95,"years":20,"createdAt":96,"updatedAtISO":97,"postedAtISO":98,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":99,"schema":100},"d0de6bdf8c24c973a3820fc7438ee5f38f099fbf974dcfe449eed061f69d3c53","retention-manager-at-wolters-kluwer-b53ea021b6","Retention Manager","AUS - Macquarie Park","Australia",[16],"\u003Cp>As a \u003Cb>Retention Manager\u003C/b>, you will be responsible for driving customer value, retention, and long-term growth across your portfolio. You will act as a strategic partner to customers, ensuring they achieve their desired outcomes through effective onboarding, product adoption, and ongoing engagement.\u003C/p>\u003Cp>You will proactively identify risks and opportunities, advocate for customer needs internally, and collaborate cross-functionally to deliver a seamless customer experience. Your ability to combine relationship management with data-driven insights will directly impact retention, expansion, and overall customer satisfaction.\u003C/p>\u003Cp>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own and manage a portfolio of customers throughout their lifecycle.\u003C/li>\u003Cli>Accountable for revenue performance across territory\u003C/li>\u003Cli>Develop trusted advisor relationships with key stakeholders.\u003C/li>\u003Cli>Drive product adoption through strategic success plans and regular business reviews.\u003C/li>\u003Cli>Identify and mitigate churn risks proactively.\u003C/li>\u003Cli>Partner with Sales to uncover expansion and upsell opportunities.\u003C/li>\u003Cli>Monitor customer health metrics and usage data to identify trends.\u003C/li>\u003Cli>Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.\u003C/li>\u003Cli>Collaborate with Product, Sales, and Marketing to advocate for customer needs.\u003C/li>\u003Cli>Contribute to the development of scalable customer success programs and playbooks.\u003C/li>\u003Cli>Maintain accurate CRM records and customer health reporting.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills & Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong relationship-building and stakeholder management skills.\u003C/li>\u003Cli>Proven ability to drive customer retention and expansion.\u003C/li>\u003Cli>Strategic thinking with a proactive, solutions-focused mindset.\u003C/li>\u003Cli>Data-driven approach to customer health and lifecycle management.\u003C/li>\u003Cli>Excellent communication and presentation skills.\u003C/li>\u003Cli>Ability to manage multiple accounts and priorities effectively.\u003C/li>\u003Cli>Experience with CRM (e.g., Salesforce)\u003C/li>\u003Cli>Strong problem-solving and conflict resolution capabilities.\u003C/li>\u003Cli>Collaborative mindset with cross-functional teams.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Ideal Background\u003C/b>\u003C/p>\u003Cul>\u003Cli>3–5+ years in Customer Success, Account Management, or SaaS environment.\u003C/li>\u003Cli>Experience managing enterprise or mid-market accounts.\u003C/li>\u003Cli>Demonstrated success in reducing churn and driving account growth.\u003C/li>\u003Cli>Experience with Tax, Finance, Legal customers an advantage\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Cb>About Our Values \u003C/b>Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise and talents is of the utmost importance.\u003Cbr>\u003Cbr>We are a company that lives and breathes its values: Focus on Customer Success, Make it Better, Aim High & Deliver and Win as a Team. We believe in promoting and developing our people, and provide a suite of benefits to make your life easier both at work and play.\u003Cbr>\u003Cbr>\u003Ci>We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. You can learn more about what we do by visiting our website: \u003C/i>www.wolterskluwer.cch.com.au \u003Cb>Our Values \u003C/b>Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.\u003Cbr>\u003Cbr>We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.\u003Cbr>\u003Cbr>\u003Cb>Culture And Benefits \u003C/b>We care for our people and as a part of that we offer:\u003C/p>\u003Cul>\u003Cli>Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance)\u003C/li>\u003Cli>Learning and Development opportunities\u003C/li>\u003Cli>Access to health and wellness programs\u003C/li>\u003Cli>Parental leave benefits that exceed legislative requirements\u003C/li>\u003Cli>The opportunity to work within a global organization with experienced leaders\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>You can learn more about what we do by visiting our: \u003C/i>\u003C/b>\u003Cb>\u003Ci>Website :\u003C/i>\u003C/b> Wolters Kluwer Australia | Wolters Kluwer How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer \u003C/p>\u003Cul>\u003Cli>\u003C/li>\u003C/ul>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>","As a Retention Manager, you will be responsible for driving customer value, retention, and long-term growth across your portfolio. You will act as a strategic partner to customers, ensuring they achieve their desired outcomes through effective onboarding, product adoption, and ongoing engagement.You will proactively identify risks and opportunities, advocate for customer needs internally, and collaborate cross-functionally to deliver a seamless customer experience. Your ability to combine relationship management with data-driven insights will directly impact retention, expansion, and overall customer satisfaction.ResponsibilitiesOwn and manage a portfolio of customers throughout their lifecycle.Accountable for revenue performance across territoryDevelop trusted advisor relationships with key stakeholders.Drive product adoption through strategic success plans and regular business reviews.Identify and mitigate churn risks proactively.Partner with Sales to uncover expansion and upsell opportunities.Monitor customer health metrics and usage data to identify trends.Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.Collaborate with Product, Sales, and Marketing to advocate for customer needs.Contribute to the development of scalable customer success programs and playbooks.Maintain accurate CRM records and customer health reporting.Skills & ExperienceStrong relationship-building and stakeholder management skills.Proven ability to drive customer retention and expansion.Strategic thinking with a proactive, solutions-focused mindset.Data-driven approach to customer health and lifecycle management.Excellent communication and presentation skills.Ability to manage multiple accounts and priorities effectively.Experience with CRM (e.g., Salesforce)Strong problem-solving and conflict resolution capabilities.Collaborative mindset with cross-functional teams.Ideal Background3–5+ years in Customer Success, Account Management, or SaaS environment.Experience managing enterprise or mid-market accounts.Demonstrated success in reducing churn and driving account growth.Experience with Tax, Finance, Legal customers an advantage About Our Values Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise and talents is of the utmost importance.We are a company that lives and breathes its values: Focus on Customer Success, Make it Better, Aim High & Deliver and Win as a Team. We believe in promoting and developing our people, and provide a suite of benefits to make your life easier both at work and play.We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. You can learn more about what we do by visiting our website: www.wolterskluwer.cch.com.au Our Values Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.Culture And Benefits We care for our people and as a part of that we offer:Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance)Learning and Development opportunitiesAccess to health and wellness programsParental leave benefits that exceed legislative requirementsThe opportunity to work within a global organization with experienced leadersYou can learn more about what we do by visiting our: Website : Wolters Kluwer Australia | Wolters Kluwer How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.",1772192390000,"2026-02-27 12:40:21","2026-02-27T11:40:21.000Z","AUD",{"jsonldValid":71,"jsonld":101},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Retention Manager\",\"description\":\"\u003Cp>As a \u003Cb>Retention Manager\u003C/b>, you will be responsible for driving customer value, retention, and long-term growth across your portfolio. You will act as a strategic partner to customers, ensuring they achieve their desired outcomes through effective onboarding, product adoption, and ongoing engagement.\u003C/p>\u003Cp>You will proactively identify risks and opportunities, advocate for customer needs internally, and collaborate cross-functionally to deliver a seamless customer experience. Your ability to combine relationship management with data-driven insights will directly impact retention, expansion, and overall customer satisfaction.\u003C/p>\u003Cp>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own and manage a portfolio of customers throughout their lifecycle.\u003C/li>\u003Cli>Accountable for revenue performance across territory\u003C/li>\u003Cli>Develop trusted advisor relationships with key stakeholders.\u003C/li>\u003Cli>Drive product adoption through strategic success plans and regular business reviews.\u003C/li>\u003Cli>Identify and mitigate churn risks proactively.\u003C/li>\u003Cli>Partner with Sales to uncover expansion and upsell opportunities.\u003C/li>\u003Cli>Monitor customer health metrics and usage data to identify trends.\u003C/li>\u003Cli>Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.\u003C/li>\u003Cli>Collaborate with Product, Sales, and Marketing to advocate for customer needs.\u003C/li>\u003Cli>Contribute to the development of scalable customer success programs and playbooks.\u003C/li>\u003Cli>Maintain accurate CRM records and customer health reporting.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills & Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong relationship-building and stakeholder management skills.\u003C/li>\u003Cli>Proven ability to drive customer retention and expansion.\u003C/li>\u003Cli>Strategic thinking with a proactive, solutions-focused mindset.\u003C/li>\u003Cli>Data-driven approach to customer health and lifecycle management.\u003C/li>\u003Cli>Excellent communication and presentation skills.\u003C/li>\u003Cli>Ability to manage multiple accounts and priorities effectively.\u003C/li>\u003Cli>Experience with CRM (e.g., Salesforce)\u003C/li>\u003Cli>Strong problem-solving and conflict resolution capabilities.\u003C/li>\u003Cli>Collaborative mindset with cross-functional teams.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Ideal Background\u003C/b>\u003C/p>\u003Cul>\u003Cli>3–5+ years in Customer Success, Account Management, or SaaS environment.\u003C/li>\u003Cli>Experience managing enterprise or mid-market accounts.\u003C/li>\u003Cli>Demonstrated success in reducing churn and driving account growth.\u003C/li>\u003Cli>Experience with Tax, Finance, Legal customers an advantage\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Cb>About Our Values \u003C/b>Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise and talents is of the utmost importance.\u003Cbr>\u003Cbr>We are a company that lives and breathes its values: Focus on Customer Success, Make it Better, Aim High & Deliver and Win as a Team. We believe in promoting and developing our people, and provide a suite of benefits to make your life easier both at work and play.\u003Cbr>\u003Cbr>\u003Ci>We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. You can learn more about what we do by visiting our website: \u003C/i>www.wolterskluwer.cch.com.au \u003Cb>Our Values \u003C/b>Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.\u003Cbr>\u003Cbr>We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.\u003Cbr>\u003Cbr>\u003Cb>Culture And Benefits \u003C/b>We care for our people and as a part of that we offer:\u003C/p>\u003Cul>\u003Cli>Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance)\u003C/li>\u003Cli>Learning and Development opportunities\u003C/li>\u003Cli>Access to health and wellness programs\u003C/li>\u003Cli>Parental leave benefits that exceed legislative requirements\u003C/li>\u003Cli>The opportunity to work within a global organization with experienced leaders\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>You can learn more about what we do by visiting our: \u003C/i>\u003C/b>\u003Cb>\u003Ci>Website :\u003C/i>\u003C/b> Wolters Kluwer Australia | Wolters Kluwer How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer \u003C/p>\u003Cul>\u003Cli>\u003C/li>\u003C/ul>\u003Ch2>Our Interview Practices\u003C/h2>\u003Cp>\u003Ci>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\u003C/i>\u003C/p>\u003Cp>\u003Ci>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.\u003C/i>\u003C/p>\",\"datePosted\":\"2026-02-27T11:40:21.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Wolters Kluwer\",\"sameAs\":\"https://www.wolterskluwer.com\",\"logo\":\"https://logo.clearbit.com/wolterskluwer.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Wolters Kluwer\",\"value\":\"d0de6bdf8c24c973a3820fc7438ee5f38f099fbf974dcfe449eed061f69d3c53\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"AUS - Macquarie Park\",\"addressCountry\":\"AU\"}}}",{"id":103,"slug":104,"title":105,"companyname":106,"companylogo":107,"companyTagline":108,"companyIndustry":109,"city":110,"country":111,"remote":14,"employmentType":112,"department":36,"content_html":113,"content_text":114,"years":20,"createdAt":115,"updatedAtISO":116,"postedAtISO":117,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":26,"schema":118},"05ff80abbb1a7ce2105041be8354e42873ee34f74d81755fc1e55897dbf005ff","clinical-specialist-cardiac-rhythm-management-crm-milwaukee--at-medtronic-f262e97674","Clinical Specialist, Cardiac Rhythm Management (CRM) - Milwaukee, WI","Medtronic","https://logo.clearbit.com/medtronic.com","Engineering the extraordinary","Medical Device","Milwaukee","United States",[16],"We anticipate the application window for this opening will close on - 10 Jun 2026\u003Cp>\u003Cbr> \u003C/p>\u003Cp>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.\u003C/p>\u003Ch1>\u003Cb>A Day in the Life\u003C/b>\u003C/h1>We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.\u003Cp>\u003Cb>Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.\u003C/b>\u003C/p>\u003Cp>\u003Cb>POSITION DESCRIPTION: \u003C/b>\u003C/p>\u003Cp>Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.  CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.\u003C/p>\u003Cp>Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.\u003C/p>\u003Cp>To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at jobs.medtronic.com.\u003C/p>\u003Cp>\u003Cb>RESPONSIBILITIES:\u003C/b>\u003C/p>\u003Cp>Technical Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Successfully completes CRM Field Technical Training – including online and field-based training\u003C/p>\u003C/li>\u003Cli>\u003Cp>Performs checks/interrogations of all CRM medical device systems post sign-off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports implants of all CRM products post sign-off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provides on-call support as needed on evenings and weekends post sign-off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provide troubleshooting support as requested\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Operational Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Assures completion of patient registration and any other required hospital documentation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Helps manage consignment inventory and trunk inventory once obtained\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provides additional inventory support to meet customer needs\u003C/p>\u003C/li>\u003Cli>\u003Cp>Maintains software on programmers throughout the district as directed\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assists with managing daily coverage logistics as needed\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Educational Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Sales Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assists with obtaining customer POs throughout the quarter\u003C/p>\u003C/li>\u003Cli>\u003Cp>Has a basic understanding of the competitive landscape\u003C/p>\u003C/li>\u003Cli>\u003Cp>Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Ongoing Technical Development\u003C/p>\u003Cul>\u003Cli>\u003Cp>Stays up to date on new products, solutions and patient management offerings\u003C/p>\u003C/li>\u003Cli>\u003Cp>Completes all assigned training in a timely manner\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Performs other related duties as assigned\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>MUST HAVE - BASIC QUALIFICATIONS:\u003C/b>\u003C/p>\u003Cp>\u003Ci>IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME\u003C/i>\u003C/p>\u003Cul>\u003Cli>\u003Cp>High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-\u003C/p>\u003C/li>\u003Cli>\u003Cp>Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Thorough working knowledge of medical terminology and the medical device industry\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven ability to build/maintain positive relationships with peers and colleagues across organization levels\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong work ethic in accomplishing objectives of the position\u003C/p>\u003C/li>\u003Cli>\u003Cp>Expertise with Microsoft tools & other applications (i.e., SalesForce.com)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to meet vendor credentialing requirements\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent customer service skills\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent interpersonal, written/verbal communication skills\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>PHYSICAL JOB REQUIREMENTS:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile\u003C/p>\u003C/li>\u003Cli>\u003Cp>Continuous verbal and written communication\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level\u003C/p>\u003C/li>\u003Cli>\u003Cp>Sitting, standing and/or walking for up to eight plus hours per day\u003C/p>\u003C/li>\u003Cli>\u003Cp>Environmental exposures include eye protection, infectious disease and radiation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequently required to use hands to finger, handle or feel objects, tools or controls\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to effectively use a mobile phone, PC, keyboard and mouse\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequent bending/stooping, squatting and balance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer\u003C/p>\u003C/li>\u003Cli>\u003Cp>Must be able to drive approximately 80% of the time within assigned territory.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.   \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum travel of 10%\u003C/p>\u003C/li>\u003C/ul>\u003Cp>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.\u003C/p>\u003Cp>In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.\u003C/p>\u003Cp>The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.\u003C/p>\u003Cp>For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.\u003C/p>\u003Cp>\u003Cb>Physical Job Requirements\u003C/b>\u003C/p>\u003Cp>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. \u003C/p>\u003Cp>The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.\u003C/p>\u003Cp>\u003Cb>U.S. Work Authorization & Sponsorship \u003C/b>\u003C/p>\u003Cp>At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact.  In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. \u003C/p>\u003Cp>Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. \u003C/p>\u003Ch1>\u003Cb>Benefits & Compensation\u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Medtronic offers a competitive Salary and flexible Benefits Package\u003C/b>\u003Cbr>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.\u003Cbr> \u003C/p>Salary ranges for U.S (excl. PR) locations (USD):72000-90000\u003Ch2>\u003C/h2>\u003Ch2>\u003C/h2>The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).\u003Cbr>In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.\u003Cp>The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,\u003Cspan> \u003C/span>Health Savings Account,\u003Cspan> \u003C/span>Healthcare Flexible Spending Account,\u003Cspan> \u003C/span>Life insurance, Long-term disability leave,\u003Cspan> \u003C/span>Dependent daycare spending account,\u003Cspan> \u003C/span>Tuition \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>assistance/reimbursement\u003C/span>\u003C/span>\u003C/span>\u003C/span>, and\u003Cspan> \u003C/span>Simple Steps (global well-being program).\u003C/p>\u003Cp>The following benefits and additional compensation are available to all regular employees:\u003Cspan> \u003C/span>Incentive plans, 401(k) plan plus employer contribution and match,\u003Cspan> \u003C/span>Short-term disability,\u003Cspan> \u003C/span>Paid time off,\u003Cspan> \u003C/span>Paid holidays,\u003Cspan> \u003C/span>Employee Stock Purchase Plan,\u003Cspan> \u003C/span>Employee Assistance Program,\u003Cspan> \u003C/span>Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and\u003Cspan> \u003C/span>Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).\u003C/p>\u003Cp>Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.\u003C/p>\u003Cp>Further details are available at the link below:\u003C/p>\u003Cp>Medtronic benefits and compensation plans\u003C/p>\u003Ch1>\u003Cb>About Medtronic\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Cp>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.\u003Cbr>Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. \u003Cbr>We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.\u003C/p>\u003Cp>Learn more about our business, mission, and our commitment to diversity here.\u003C/p>\u003Cp>It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.\u003C/p>\u003Cp>If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find\u003Cspan> here\u003C/span> a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\u003C/p>","We anticipate the application window for this opening will close on - 10 Jun 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeWe are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.POSITION DESCRIPTION: Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.  CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at jobs.medtronic.com.RESPONSIBILITIES:Technical SupportSuccessfully completes CRM Field Technical Training – including online and field-based trainingPerforms checks/interrogations of all CRM medical device systems post sign-offSupports implants of all CRM products post sign-offProvides on-call support as needed on evenings and weekends post sign-offProvide troubleshooting support as requestedOperational SupportAssures completion of patient registration and any other required hospital documentationHelps manage consignment inventory and trunk inventory once obtainedProvides additional inventory support to meet customer needsMaintains software on programmers throughout the district as directedAssists with managing daily coverage logistics as neededEducational SupportEducates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completedAssists with educating and training new Clinical Specialists and Sales Representatives post sign-offSales SupportPartners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customerAssists with obtaining customer POs throughout the quarterHas a basic understanding of the competitive landscapeIndependently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectivesOngoing Technical DevelopmentStays up to date on new products, solutions and patient management offeringsCompletes all assigned training in a timely mannerPerforms other related duties as assignedMUST HAVE - BASIC QUALIFICATIONS:IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUMEHigh School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computingNICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:Thorough working knowledge of medical terminology and the medical device industryProven ability to build/maintain positive relationships with peers and colleagues across organization levelsStrong work ethic in accomplishing objectives of the positionExpertise with Microsoft tools & other applications (i.e., SalesForce.com)Ability to meet vendor credentialing requirementsExcellent customer service skillsExcellent interpersonal, written/verbal communication skillsAbility to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlinesPHYSICAL JOB REQUIREMENTS:The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsFrequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobileContinuous verbal and written communicationFrequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same levelSitting, standing and/or walking for up to eight plus hours per dayEnvironmental exposures include eye protection, infectious disease and radiationAbility to wear 7-9 lbs of lead for extended periods of time while in the O.R.Frequently required to use hands to finger, handle or feel objects, tools or controlsAbility to effectively use a mobile phone, PC, keyboard and mouseFrequent bending/stooping, squatting and balanceSpecific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computerMust be able to drive approximately 80% of the time within assigned territory.Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.   Travel Requirements:Minimum travel of 10%A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact.  In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):72000-90000The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plansAbout MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.",1780543838000,"2026-06-04 05:32:33","2026-06-04T03:32:33.000Z",{"jsonldValid":71,"jsonld":119},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Clinical Specialist, Cardiac Rhythm Management (CRM) - Milwaukee, WI\",\"description\":\"We anticipate the application window for this opening will close on - 10 Jun 2026\u003Cp>\u003Cbr> \u003C/p>\u003Cp>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.\u003C/p>\u003Ch1>\u003Cb>A Day in the Life\u003C/b>\u003C/h1>We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.\u003Cp>\u003Cb>Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.\u003C/b>\u003C/p>\u003Cp>\u003Cb>POSITION DESCRIPTION: \u003C/b>\u003C/p>\u003Cp>Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.  CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.\u003C/p>\u003Cp>Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.\u003C/p>\u003Cp>To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at jobs.medtronic.com.\u003C/p>\u003Cp>\u003Cb>RESPONSIBILITIES:\u003C/b>\u003C/p>\u003Cp>Technical Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Successfully completes CRM Field Technical Training – including online and field-based training\u003C/p>\u003C/li>\u003Cli>\u003Cp>Performs checks/interrogations of all CRM medical device systems post sign-off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports implants of all CRM products post sign-off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provides on-call support as needed on evenings and weekends post sign-off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provide troubleshooting support as requested\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Operational Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Assures completion of patient registration and any other required hospital documentation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Helps manage consignment inventory and trunk inventory once obtained\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provides additional inventory support to meet customer needs\u003C/p>\u003C/li>\u003Cli>\u003Cp>Maintains software on programmers throughout the district as directed\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assists with managing daily coverage logistics as needed\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Educational Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Sales Support\u003C/p>\u003Cul>\u003Cli>\u003Cp>Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer\u003C/p>\u003C/li>\u003Cli>\u003Cp>Assists with obtaining customer POs throughout the quarter\u003C/p>\u003C/li>\u003Cli>\u003Cp>Has a basic understanding of the competitive landscape\u003C/p>\u003C/li>\u003Cli>\u003Cp>Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Ongoing Technical Development\u003C/p>\u003Cul>\u003Cli>\u003Cp>Stays up to date on new products, solutions and patient management offerings\u003C/p>\u003C/li>\u003Cli>\u003Cp>Completes all assigned training in a timely manner\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Performs other related duties as assigned\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>MUST HAVE - BASIC QUALIFICATIONS:\u003C/b>\u003C/p>\u003Cp>\u003Ci>IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME\u003C/i>\u003C/p>\u003Cul>\u003Cli>\u003Cp>High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-\u003C/p>\u003C/li>\u003Cli>\u003Cp>Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Thorough working knowledge of medical terminology and the medical device industry\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven ability to build/maintain positive relationships with peers and colleagues across organization levels\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong work ethic in accomplishing objectives of the position\u003C/p>\u003C/li>\u003Cli>\u003Cp>Expertise with Microsoft tools & other applications (i.e., SalesForce.com)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to meet vendor credentialing requirements\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent customer service skills\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent interpersonal, written/verbal communication skills\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>PHYSICAL JOB REQUIREMENTS:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile\u003C/p>\u003C/li>\u003Cli>\u003Cp>Continuous verbal and written communication\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level\u003C/p>\u003C/li>\u003Cli>\u003Cp>Sitting, standing and/or walking for up to eight plus hours per day\u003C/p>\u003C/li>\u003Cli>\u003Cp>Environmental exposures include eye protection, infectious disease and radiation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequently required to use hands to finger, handle or feel objects, tools or controls\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to effectively use a mobile phone, PC, keyboard and mouse\u003C/p>\u003C/li>\u003Cli>\u003Cp>Frequent bending/stooping, squatting and balance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer\u003C/p>\u003C/li>\u003Cli>\u003Cp>Must be able to drive approximately 80% of the time within assigned territory.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.   \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum travel of 10%\u003C/p>\u003C/li>\u003C/ul>\u003Cp>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.\u003C/p>\u003Cp>In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.\u003C/p>\u003Cp>The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.\u003C/p>\u003Cp>For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.\u003C/p>\u003Cp>\u003Cb>Physical Job Requirements\u003C/b>\u003C/p>\u003Cp>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. \u003C/p>\u003Cp>The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.\u003C/p>\u003Cp>\u003Cb>U.S. Work Authorization & Sponsorship \u003C/b>\u003C/p>\u003Cp>At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact.  In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. \u003C/p>\u003Cp>Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. \u003C/p>\u003Ch1>\u003Cb>Benefits & Compensation\u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Medtronic offers a competitive Salary and flexible Benefits Package\u003C/b>\u003Cbr>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.\u003Cbr> \u003C/p>Salary ranges for U.S (excl. PR) locations (USD):72000-90000\u003Ch2>\u003C/h2>\u003Ch2>\u003C/h2>The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).\u003Cbr>In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.\u003Cp>The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,\u003Cspan> \u003C/span>Health Savings Account,\u003Cspan> \u003C/span>Healthcare Flexible Spending Account,\u003Cspan> \u003C/span>Life insurance, Long-term disability leave,\u003Cspan> \u003C/span>Dependent daycare spending account,\u003Cspan> \u003C/span>Tuition \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>assistance/reimbursement\u003C/span>\u003C/span>\u003C/span>\u003C/span>, and\u003Cspan> \u003C/span>Simple Steps (global well-being program).\u003C/p>\u003Cp>The following benefits and additional compensation are available to all regular employees:\u003Cspan> \u003C/span>Incentive plans, 401(k) plan plus employer contribution and match,\u003Cspan> \u003C/span>Short-term disability,\u003Cspan> \u003C/span>Paid time off,\u003Cspan> \u003C/span>Paid holidays,\u003Cspan> \u003C/span>Employee Stock Purchase Plan,\u003Cspan> \u003C/span>Employee Assistance Program,\u003Cspan> \u003C/span>Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and\u003Cspan> \u003C/span>Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).\u003C/p>\u003Cp>Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.\u003C/p>\u003Cp>Further details are available at the link below:\u003C/p>\u003Cp>Medtronic benefits and compensation plans\u003C/p>\u003Ch1>\u003Cb>About Medtronic\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Cp>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.\u003Cbr>Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. \u003Cbr>We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.\u003C/p>\u003Cp>Learn more about our business, mission, and our commitment to diversity here.\u003C/p>\u003Cp>It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.\u003C/p>\u003Cp>If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find\u003Cspan> here\u003C/span> a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\u003C/p>\",\"datePosted\":\"2026-06-04T03:32:33.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Medtronic\",\"sameAs\":\"http://www.medtronic.com\",\"logo\":\"https://logo.clearbit.com/medtronic.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Medtronic\",\"value\":\"05ff80abbb1a7ce2105041be8354e42873ee34f74d81755fc1e55897dbf005ff\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Milwaukee\",\"addressRegion\":\"Wisconsin\",\"addressCountry\":\"US\"}}}",1780566330233]