[{"data":1,"prerenderedAt":127},["ShallowReactive",2],{"$fvoQDKkP9q6Ij-qoo1kbTPR_WK3R6hxEl_-rIaWZg4aI":3,"$fYsJ7g6AvSpBgVypCf64ROpxQzyfX__rgxlFO61zH6pY":29},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":23,"salaryMax":24,"currency":25,"isPaid":13,"schema":26},"9014a8748856fae5a4f0bd8876ce048566e4df746dcbeddfb148eadd057792a8","director-commercial-banking-crm-strategy-at-bmo-62d4d4560f","Director, Commercial Banking CRM Strategy","BMO","https://logo.clearbit.com/bmo.com","Financial Services","Toronto","Canada",false,[15],"Full-time","Marketing","\u003Cp>Application Deadline:\u003C/p>08/13/2026\u003Cp>Address:\u003C/p>250 Yonge Street\u003Cp>Job Family Group:\u003C/p>Customer Solutions\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>Director, Commercial CRM (Salesforce.com) Strategy – NAIS\u003C/b>\u003C/p>\u003Cp>\u003Cb>Job Description:\u003C/b>\u003C/p>\u003Cp>Reporting to the Head of Commercial Workforce Effectiveness, this role is responsible for the development and implementation of Commercial’s CRM (Salesforce.com) Strategy. Working closely with Sales leaders will drive the adoption of Salesforce.com across US and Canada and leverage the tool for improved effectiveness and consistency across our sales teams. The Director will lead the implementation of AI capabilities in Salesforce platform.\u003C/p>\u003Cp>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cp>- Develop the vision for utilization of Salesforce.com across US and Canada to drive sales effectiveness\u003C/p>\u003Cp>- Works closely with the Salesforce Application Manager to develop and maintain the Roadmap and Business Case for Salesforce.com for Commercial in US and Canada including the adoption of AI capabilities (Agentforce) and the integration with NAIS AI roadmap\u003C/p>\u003Cp>- Develop strong relationships with Sales leaders across Commercial and work with them to drive adoption of Salesforce.com and leverage the tool for improved effectiveness and consistency across our sales teams\u003C/p>\u003Cp>- Manage the Salesforce.com training and user support team\u003C/p>\u003Cp>- Responsible for defining and managing the training for Salesforce.com users across US and Canada\u003C/p>\u003Cp>- Manage and lead the Advisory Council composed of members across Commercial\u003C/p>\u003Cp>- Identify and drive toward business process alignment in US and Canada and ensure the\u003C/p>\u003Cp>platform enables these processes accordingly\u003C/p>\u003Cul>\u003Cli>Develop sales strategy initiatives e.g. treatment of priority client / prospect; or identify bright spots and client opportunities\u003C/li>\u003C/ul>\u003Cp>- Develop case studies and customer success stories to drive adoption\u003C/p>\u003Cp>- In conjunction with the Salesforce Application Manager coordinate with T&O for the\u003C/p>\u003Cp>execution of the roadmap and manage the Vendor relationships\u003C/p>\u003Cp>- Coordinate with Salesforce.com business leads across the Bank for alignment and best\u003C/p>\u003Cp>practices\u003C/p>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cp>7+ years of relevant experience as an RM or Sales Leader with direct experience with\u003C/p>\u003Cp>Salesforce.com\u003C/p>\u003Cp>Good knowledge of Salesforce.com platform and functionality including experience with Agentforce and integration with other AI platforms\u003C/p>\u003Cp>High level of comfort working on initiatives that are less defined and do not have established processes or parameters\u003C/p>\u003Cp>Strong self-starter who takes initiative and can identify new opportunities and have the drive and ability to bring them to life\u003C/p>\u003Cp>Expert written and verbal communication skills\u003C/p>\u003Cp>Strong Influence skills\u003C/p>\u003Cp>Passionate about customer advocacy and a customer-first mindset\u003C/p>\u003Cp>\u003Cb>Salary\u003C/b>\u003Cb>:\u003C/b>\u003C/p>$110,500.00 - $192,500.00\u003Cp>\u003Cb>Pay Type: \u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>","Application Deadline:08/13/2026Address:250 Yonge StreetJob Family Group:Customer SolutionsJob DescriptionDirector, Commercial CRM (Salesforce.com) Strategy – NAISJob Description:Reporting to the Head of Commercial Workforce Effectiveness, this role is responsible for the development and implementation of Commercial’s CRM (Salesforce.com) Strategy. Working closely with Sales leaders will drive the adoption of Salesforce.com across US and Canada and leverage the tool for improved effectiveness and consistency across our sales teams. The Director will lead the implementation of AI capabilities in Salesforce platform.Responsibilities- Develop the vision for utilization of Salesforce.com across US and Canada to drive sales effectiveness- Works closely with the Salesforce Application Manager to develop and maintain the Roadmap and Business Case for Salesforce.com for Commercial in US and Canada including the adoption of AI capabilities (Agentforce) and the integration with NAIS AI roadmap- Develop strong relationships with Sales leaders across Commercial and work with them to drive adoption of Salesforce.com and leverage the tool for improved effectiveness and consistency across our sales teams- Manage the Salesforce.com training and user support team- Responsible for defining and managing the training for Salesforce.com users across US and Canada- Manage and lead the Advisory Council composed of members across Commercial- Identify and drive toward business process alignment in US and Canada and ensure theplatform enables these processes accordinglyDevelop sales strategy initiatives e.g. treatment of priority client / prospect; or identify bright spots and client opportunities- Develop case studies and customer success stories to drive adoption- In conjunction with the Salesforce Application Manager coordinate with T&O for theexecution of the roadmap and manage the Vendor relationships- Coordinate with Salesforce.com business leads across the Bank for alignment and bestpracticesQualifications:7+ years of relevant experience as an RM or Sales Leader with direct experience withSalesforce.comGood knowledge of Salesforce.com platform and functionality including experience with Agentforce and integration with other AI platformsHigh level of comfort working on initiatives that are less defined and do not have established processes or parametersStrong self-starter who takes initiative and can identify new opportunities and have the drive and ability to bring them to lifeExpert written and verbal communication skillsStrong Influence skillsPassionate about customer advocacy and a customer-first mindsetSalary:$110,500.00 - $192,500.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.",0,1785555123000,"2026-08-01 05:32:29","2026-08-01T03:32:29.000Z",110500,192500,"CAD",{"jsonldValid":27,"jsonld":28},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Director, Commercial Banking CRM Strategy\",\"description\":\"\u003Cp>Application Deadline:\u003C/p>08/13/2026\u003Cp>Address:\u003C/p>250 Yonge Street\u003Cp>Job Family Group:\u003C/p>Customer Solutions\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>Director, Commercial CRM (Salesforce.com) Strategy – NAIS\u003C/b>\u003C/p>\u003Cp>\u003Cb>Job Description:\u003C/b>\u003C/p>\u003Cp>Reporting to the Head of Commercial Workforce Effectiveness, this role is responsible for the development and implementation of Commercial’s CRM (Salesforce.com) Strategy. Working closely with Sales leaders will drive the adoption of Salesforce.com across US and Canada and leverage the tool for improved effectiveness and consistency across our sales teams. The Director will lead the implementation of AI capabilities in Salesforce platform.\u003C/p>\u003Cp>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cp>- Develop the vision for utilization of Salesforce.com across US and Canada to drive sales effectiveness\u003C/p>\u003Cp>- Works closely with the Salesforce Application Manager to develop and maintain the Roadmap and Business Case for Salesforce.com for Commercial in US and Canada including the adoption of AI capabilities (Agentforce) and the integration with NAIS AI roadmap\u003C/p>\u003Cp>- Develop strong relationships with Sales leaders across Commercial and work with them to drive adoption of Salesforce.com and leverage the tool for improved effectiveness and consistency across our sales teams\u003C/p>\u003Cp>- Manage the Salesforce.com training and user support team\u003C/p>\u003Cp>- Responsible for defining and managing the training for Salesforce.com users across US and Canada\u003C/p>\u003Cp>- Manage and lead the Advisory Council composed of members across Commercial\u003C/p>\u003Cp>- Identify and drive toward business process alignment in US and Canada and ensure the\u003C/p>\u003Cp>platform enables these processes accordingly\u003C/p>\u003Cul>\u003Cli>Develop sales strategy initiatives e.g. treatment of priority client / prospect; or identify bright spots and client opportunities\u003C/li>\u003C/ul>\u003Cp>- Develop case studies and customer success stories to drive adoption\u003C/p>\u003Cp>- In conjunction with the Salesforce Application Manager coordinate with T&O for the\u003C/p>\u003Cp>execution of the roadmap and manage the Vendor relationships\u003C/p>\u003Cp>- Coordinate with Salesforce.com business leads across the Bank for alignment and best\u003C/p>\u003Cp>practices\u003C/p>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cp>7+ years of relevant experience as an RM or Sales Leader with direct experience with\u003C/p>\u003Cp>Salesforce.com\u003C/p>\u003Cp>Good knowledge of Salesforce.com platform and functionality including experience with Agentforce and integration with other AI platforms\u003C/p>\u003Cp>High level of comfort working on initiatives that are less defined and do not have established processes or parameters\u003C/p>\u003Cp>Strong self-starter who takes initiative and can identify new opportunities and have the drive and ability to bring them to life\u003C/p>\u003Cp>Expert written and verbal communication skills\u003C/p>\u003Cp>Strong Influence skills\u003C/p>\u003Cp>Passionate about customer advocacy and a customer-first mindset\u003C/p>\u003Cp>\u003Cb>Salary\u003C/b>\u003Cb>:\u003C/b>\u003C/p>$110,500.00 - $192,500.00\u003Cp>\u003Cb>Pay Type: \u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>\",\"datePosted\":\"2026-08-01T03:32:29.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BMO\",\"sameAs\":\"http://www.bmo.com\",\"logo\":\"https://logo.clearbit.com/bmo.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"BMO\",\"value\":\"9014a8748856fae5a4f0bd8876ce048566e4df746dcbeddfb148eadd057792a8\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Toronto\",\"addressRegion\":\"ON\",\"addressCountry\":\"CA\"}}}",{"jobs":30},[31,46,60,74,92,110],{"id":32,"slug":33,"title":34,"companyname":8,"companylogo":9,"companyIndustry":10,"city":35,"country":36,"remote":13,"employmentType":37,"department":16,"content_html":38,"content_text":39,"years":19,"createdAt":40,"updatedAtISO":41,"postedAtISO":42,"hasSalary":13,"salaryMin":43,"salaryMax":43,"currency":44,"isPaid":13,"schema":45},"b4096a283cffbeaa10b7c3d6170b959120cdc0693f94053b4f786a62dccbe37b","virtual-mortgage-retention-specialist-bilingual-at-bmo-7fb996fcf8","Virtual Mortgage Retention Specialist (Bilingual)","13 Locations","",[15],"\u003Cp>Application Deadline:\u003C/p>09/17/2026\u003Cp>Address:\u003C/p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO\u003Cp>Job Family Group:\u003C/p>Retail Banking Sales & Service\u003Cp>Proactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.\u003C/p>\u003Cul>\u003Cli>Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.\u003C/li>\u003Cli>Integrates marketing promotions and programs into customer conversations, where appropriate.\u003C/li>\u003Cli>Manages all transactional outcomes of customer contacts or refers to appropriate groups.\u003C/li>\u003Cli>Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.\u003C/li>\u003Cli>Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.\u003C/li>\u003Cli>Handles customer contacts in an informed, professional, and efficient manner.\u003C/li>\u003Cli>Collaborates with internal and external stakeholders in order to deliver on business objectives.\u003C/li>\u003Cli>Escalates complex or unresolved customer situations to managers as required.\u003C/li>\u003Cli>Performs any required documentation to ensure customer’s requests are accurately processed.\u003C/li>\u003Cli>May research and investigate lending applications, following established processes.\u003C/li>\u003Cli>Maintains the confidentiality of customer and Bank information.\u003C/li>\u003Cli>Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.\u003C/li>\u003Cli>Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.\u003C/li>\u003Cli>Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.\u003C/li>\u003Cli>Analyzes issues and determines next steps.\u003C/li>\u003Cli>Broader work or accountabilities may be assigned as needed.\u003C/li>\u003Cli>Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.\u003C/li>\u003Cli>Knowledge of personal lending and home financing products.\u003C/li>\u003Cli>Knowledge of competitive marketplace and trends in product offerings.\u003C/li>\u003Cli>Knowledge of contact centre operational processes and policies.\u003C/li>\u003Cli>Knowledge of call centre technology, processes and metrics.\u003C/li>\u003Cli>Specialized knowledge.\u003C/li>\u003Cli>Verbal & written communication skills - Good.\u003C/li>\u003Cli>Organization skills - Good.\u003C/li>\u003Cli>Collaboration & team skills - Good.\u003C/li>\u003Cli>Analytical and problem solving skills - Good.\u003C/li>\u003C/ul>\u003Cp>You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.\u003C/p>\u003Cp>\u003Cb>Salary:\u003C/b>\u003C/p>$36 600,00 - $67 500,00\u003Cp>\u003Cb>Pay Type:\u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>","Application Deadline:09/17/2026Address:VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMOJob Family Group:Retail Banking Sales & ServiceProactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.Integrates marketing promotions and programs into customer conversations, where appropriate.Manages all transactional outcomes of customer contacts or refers to appropriate groups.Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.Handles customer contacts in an informed, professional, and efficient manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer’s requests are accurately processed.May research and investigate lending applications, following established processes.Maintains the confidentiality of customer and Bank information.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.Salary:$36 600,00 - $67 500,00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.",1787909075000,"2026-08-28 11:25:29","2026-08-28T09:25:29.000Z",36,"USD",{"jsonldValid":13,"jsonld":36},{"id":47,"slug":48,"title":49,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":50,"department":16,"content_html":51,"content_text":52,"years":19,"createdAt":53,"updatedAtISO":54,"postedAtISO":55,"hasSalary":13,"salaryMin":56,"salaryMax":57,"currency":25,"isPaid":13,"schema":58},"782cfebdfe3f02068c00df6fdb2d1eb383eab25b6a2e5d944712a3110ddd41f8","marketing-manager-home-financing-lifecycle-marketing-at-bmo-913469c959","Marketing Manager, Home Financing Lifecycle Marketing",[15],"\u003Cp>Application Deadline:\u003C/p>05/03/2026\u003Cp>Address:\u003C/p>33 Dundas Street West\u003Cp>Job Family Group:\u003C/p>Marketing\u003Cp>Here’s the person we’re seeking to join our team:\u003C/p>\u003Cp>You have a strong interest in Home Financing market and business and bring intellectual curiosity about home financing economics, the mortgage market, and evolving customer behaviour. You enjoy digging into customer, market, and performance insights to understand what’s really driving decisions — and you know how to turn those insights into clear, actionable marketing strategies. You’re comfortable moving from analysis to action, translating learnings into practical next steps that improve customer experiences, influence behaviour across the lifecycle, and support sustained business growth.\u003C/p>\u003Cp>You’re a creative marketer with a strong ability to copywrite, putting yourself in the shoes of your audience comes naturally to you. When it comes to attention to detail, others strive to be as detail orientated and organized as you are.  You have an unwavering commitment to delivering with excellence and at your highest quality. You proactively seek feedback and use it in furthering your skills and knowledge. You’re adept at building strong relationships and can manage multiple deliverables at once.\u003C/p>\u003Cp>But most importantly: you want to be a part of a culture of problem-solving, smart, and collaborative team members who are committed to producing high-quality marketing support that helps with the growth and retention of our BMO Home Financing customer base.\u003C/p>\u003Cp>The Marketing Manager, Home Financing is accountable for executing marketing strategies and tactics to help meet business objectives of Home Financing, while maintaining a strong and collaborative relationship with our product partners to help drive retention and renewals.\u003C/p>\u003Cp>In this role, you will translate Home Financing program strategies into marketing communication tactics, create relevant marketing materials that adhere to brand strategy and are compliant with legal and regulatory disclosure requirements, optimize where needed to drive measurable impact against business results, and implement marketing materials across multiple channels including email, direct mail, digital and more.\u003C/p>\u003Cul>\u003Cli>85%: Campaign & Initiative Execution\u003C/li>\u003Cli>10%: Marketing Planning\u003C/li>\u003Cli>5%: Risk Management & Control\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Campaign & Initiative Execution:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Support lifecycle thought leadership\u003C/b> by contributing to the development and evolution of customer‑centric communications for existing Home Financing clients, ensuring messaging is clear, relevant, and aligned to business objectives across the customer journey.\u003C/li>\u003Cli>\u003Cb>Lead the end\u003C/b>\u003Cb>‑\u003C/b>\u003Cb>to\u003C/b>\u003Cb>‑\u003C/b>\u003Cb>end execution of targeted campaigns and initiatives\u003C/b>, including planning and delivery timelines, copywriting, stakeholder reviews and approvals, translation, launch coordination, and post‑launch fulfillment, ensuring flawless execution across all stages.\u003C/li>\u003Cli>\u003Cb>Proactively manage stakeholder engagement by clearly socializing initiative objectives\u003C/b>, requirements, risks, and timelines with relevant partners (Product, Legal, Compliance, Design, Digital, Channels, and Operations) to ensure alignment, readiness, and on‑time delivery.\u003C/li>\u003Cli>\u003Cb>Own content management and ongoing updates for key Home Financing product materials\u003C/b>, including public website product pages and print/digital brochures, ensuring accuracy, regulatory compliance, strong customer understanding, and effectiveness in driving consideration and conversion.\u003C/li>\u003Cli>\u003Cb>Track, analyze, and interpret campaign performance and customer response data to measure effectiveness against objectives\u003C/b>, identify optimization opportunities, and share insights and recommendations with partners to inform future initiatives.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Marketing Planning:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Conduct research to support the planning process\u003C/b>, including competitive intelligence, consumer insights, market trends, and best practices\u003C/li>\u003Cli>\u003Cb>Help develop business cases to support decision-making\u003C/b> and obtain approvals to execute new programs\u003C/li>\u003Cli>\u003Cb>Support in the development of the annual marketing plan\u003C/b>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Risk Management & Control:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Work with Legal and Compliance teams\u003C/b> to ensure consumer-facing materials are compliant with current rules and regulations\u003C/li>\u003Cli>\u003Cb>Manage audit requirements\u003C/b> by ensuring appropriate approvals are documented\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cu>Who You Are & Experience You Bring to the Role: \u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Typically, between 4-5 years of relevant experience and post-secondary degree in related field of study.\u003C/li>\u003Cli>Degree/diploma degree in business, marketing, finance or related field.\u003C/li>\u003Cli>Experience working in a variety of marketing disciplines including demonstrated experience in customer relationship management (CRM) programs, email marketing, digital marketing, direct marketing and marketing analytics.\u003C/li>\u003Cli>Superior verbal & written communication skills.\u003C/li>\u003Cli>Excellent relationship management skills with demonstrated ability to consult, influence, and collaborate effectively with colleagues across levels of seniority and business groups\u003C/li>\u003Cli>Strong proficiency in using PowerPoint, Excel and Word\u003C/li>\u003Cli>Data driven decision making\u003C/li>\u003Cli>Analytical and problem-solving skills.\u003C/li>\u003Cli>Commitment to excellence in execution with keen attention to detail\u003C/li>\u003Cli>Results-oriented, self-motivated and driven\u003C/li>\u003Cli>Experience in the financial services industry preferred\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Salary\u003C/b>\u003Cb>:\u003C/b>\u003C/p>$56,000.00 - $103,500.00\u003Cp>\u003Cb>Pay Type: \u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>","Application Deadline:05/03/2026Address:33 Dundas Street WestJob Family Group:MarketingHere’s the person we’re seeking to join our team:You have a strong interest in Home Financing market and business and bring intellectual curiosity about home financing economics, the mortgage market, and evolving customer behaviour. You enjoy digging into customer, market, and performance insights to understand what’s really driving decisions — and you know how to turn those insights into clear, actionable marketing strategies. You’re comfortable moving from analysis to action, translating learnings into practical next steps that improve customer experiences, influence behaviour across the lifecycle, and support sustained business growth.You’re a creative marketer with a strong ability to copywrite, putting yourself in the shoes of your audience comes naturally to you. When it comes to attention to detail, others strive to be as detail orientated and organized as you are.  You have an unwavering commitment to delivering with excellence and at your highest quality. You proactively seek feedback and use it in furthering your skills and knowledge. You’re adept at building strong relationships and can manage multiple deliverables at once.But most importantly: you want to be a part of a culture of problem-solving, smart, and collaborative team members who are committed to producing high-quality marketing support that helps with the growth and retention of our BMO Home Financing customer base.The Marketing Manager, Home Financing is accountable for executing marketing strategies and tactics to help meet business objectives of Home Financing, while maintaining a strong and collaborative relationship with our product partners to help drive retention and renewals.In this role, you will translate Home Financing program strategies into marketing communication tactics, create relevant marketing materials that adhere to brand strategy and are compliant with legal and regulatory disclosure requirements, optimize where needed to drive measurable impact against business results, and implement marketing materials across multiple channels including email, direct mail, digital and more.85%: Campaign & Initiative Execution10%: Marketing Planning5%: Risk Management & ControlCampaign & Initiative Execution:Support lifecycle thought leadership by contributing to the development and evolution of customer‑centric communications for existing Home Financing clients, ensuring messaging is clear, relevant, and aligned to business objectives across the customer journey.Lead the end‑to‑end execution of targeted campaigns and initiatives, including planning and delivery timelines, copywriting, stakeholder reviews and approvals, translation, launch coordination, and post‑launch fulfillment, ensuring flawless execution across all stages.Proactively manage stakeholder engagement by clearly socializing initiative objectives, requirements, risks, and timelines with relevant partners (Product, Legal, Compliance, Design, Digital, Channels, and Operations) to ensure alignment, readiness, and on‑time delivery.Own content management and ongoing updates for key Home Financing product materials, including public website product pages and print/digital brochures, ensuring accuracy, regulatory compliance, strong customer understanding, and effectiveness in driving consideration and conversion.Track, analyze, and interpret campaign performance and customer response data to measure effectiveness against objectives, identify optimization opportunities, and share insights and recommendations with partners to inform future initiatives.Marketing Planning:Conduct research to support the planning process, including competitive intelligence, consumer insights, market trends, and best practicesHelp develop business cases to support decision-making and obtain approvals to execute new programsSupport in the development of the annual marketing planRisk Management & Control:Work with Legal and Compliance teams to ensure consumer-facing materials are compliant with current rules and regulationsManage audit requirements by ensuring appropriate approvals are documentedWho You Are & Experience You Bring to the Role: Typically, between 4-5 years of relevant experience and post-secondary degree in related field of study.Degree/diploma degree in business, marketing, finance or related field.Experience working in a variety of marketing disciplines including demonstrated experience in customer relationship management (CRM) programs, email marketing, digital marketing, direct marketing and marketing analytics.Superior verbal & written communication skills.Excellent relationship management skills with demonstrated ability to consult, influence, and collaborate effectively with colleagues across levels of seniority and business groupsStrong proficiency in using PowerPoint, Excel and WordData driven decision makingAnalytical and problem-solving skills.Commitment to excellence in execution with keen attention to detailResults-oriented, self-motivated and drivenExperience in the financial services industry preferredSalary:$56,000.00 - $103,500.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.",1777627472000,"2026-05-01 11:25:04","2026-05-01T09:25:04.000Z",56000,103500,{"jsonldValid":27,"jsonld":59},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Marketing Manager, Home Financing Lifecycle Marketing\",\"description\":\"\u003Cp>Application Deadline:\u003C/p>05/03/2026\u003Cp>Address:\u003C/p>33 Dundas Street West\u003Cp>Job Family Group:\u003C/p>Marketing\u003Cp>Here’s the person we’re seeking to join our team:\u003C/p>\u003Cp>You have a strong interest in Home Financing market and business and bring intellectual curiosity about home financing economics, the mortgage market, and evolving customer behaviour. You enjoy digging into customer, market, and performance insights to understand what’s really driving decisions — and you know how to turn those insights into clear, actionable marketing strategies. You’re comfortable moving from analysis to action, translating learnings into practical next steps that improve customer experiences, influence behaviour across the lifecycle, and support sustained business growth.\u003C/p>\u003Cp>You’re a creative marketer with a strong ability to copywrite, putting yourself in the shoes of your audience comes naturally to you. When it comes to attention to detail, others strive to be as detail orientated and organized as you are.  You have an unwavering commitment to delivering with excellence and at your highest quality. You proactively seek feedback and use it in furthering your skills and knowledge. You’re adept at building strong relationships and can manage multiple deliverables at once.\u003C/p>\u003Cp>But most importantly: you want to be a part of a culture of problem-solving, smart, and collaborative team members who are committed to producing high-quality marketing support that helps with the growth and retention of our BMO Home Financing customer base.\u003C/p>\u003Cp>The Marketing Manager, Home Financing is accountable for executing marketing strategies and tactics to help meet business objectives of Home Financing, while maintaining a strong and collaborative relationship with our product partners to help drive retention and renewals.\u003C/p>\u003Cp>In this role, you will translate Home Financing program strategies into marketing communication tactics, create relevant marketing materials that adhere to brand strategy and are compliant with legal and regulatory disclosure requirements, optimize where needed to drive measurable impact against business results, and implement marketing materials across multiple channels including email, direct mail, digital and more.\u003C/p>\u003Cul>\u003Cli>85%: Campaign & Initiative Execution\u003C/li>\u003Cli>10%: Marketing Planning\u003C/li>\u003Cli>5%: Risk Management & Control\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Campaign & Initiative Execution:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Support lifecycle thought leadership\u003C/b> by contributing to the development and evolution of customer‑centric communications for existing Home Financing clients, ensuring messaging is clear, relevant, and aligned to business objectives across the customer journey.\u003C/li>\u003Cli>\u003Cb>Lead the end\u003C/b>\u003Cb>‑\u003C/b>\u003Cb>to\u003C/b>\u003Cb>‑\u003C/b>\u003Cb>end execution of targeted campaigns and initiatives\u003C/b>, including planning and delivery timelines, copywriting, stakeholder reviews and approvals, translation, launch coordination, and post‑launch fulfillment, ensuring flawless execution across all stages.\u003C/li>\u003Cli>\u003Cb>Proactively manage stakeholder engagement by clearly socializing initiative objectives\u003C/b>, requirements, risks, and timelines with relevant partners (Product, Legal, Compliance, Design, Digital, Channels, and Operations) to ensure alignment, readiness, and on‑time delivery.\u003C/li>\u003Cli>\u003Cb>Own content management and ongoing updates for key Home Financing product materials\u003C/b>, including public website product pages and print/digital brochures, ensuring accuracy, regulatory compliance, strong customer understanding, and effectiveness in driving consideration and conversion.\u003C/li>\u003Cli>\u003Cb>Track, analyze, and interpret campaign performance and customer response data to measure effectiveness against objectives\u003C/b>, identify optimization opportunities, and share insights and recommendations with partners to inform future initiatives.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Marketing Planning:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Conduct research to support the planning process\u003C/b>, including competitive intelligence, consumer insights, market trends, and best practices\u003C/li>\u003Cli>\u003Cb>Help develop business cases to support decision-making\u003C/b> and obtain approvals to execute new programs\u003C/li>\u003Cli>\u003Cb>Support in the development of the annual marketing plan\u003C/b>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Risk Management & Control:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Work with Legal and Compliance teams\u003C/b> to ensure consumer-facing materials are compliant with current rules and regulations\u003C/li>\u003Cli>\u003Cb>Manage audit requirements\u003C/b> by ensuring appropriate approvals are documented\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cu>Who You Are & Experience You Bring to the Role: \u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Typically, between 4-5 years of relevant experience and post-secondary degree in related field of study.\u003C/li>\u003Cli>Degree/diploma degree in business, marketing, finance or related field.\u003C/li>\u003Cli>Experience working in a variety of marketing disciplines including demonstrated experience in customer relationship management (CRM) programs, email marketing, digital marketing, direct marketing and marketing analytics.\u003C/li>\u003Cli>Superior verbal & written communication skills.\u003C/li>\u003Cli>Excellent relationship management skills with demonstrated ability to consult, influence, and collaborate effectively with colleagues across levels of seniority and business groups\u003C/li>\u003Cli>Strong proficiency in using PowerPoint, Excel and Word\u003C/li>\u003Cli>Data driven decision making\u003C/li>\u003Cli>Analytical and problem-solving skills.\u003C/li>\u003Cli>Commitment to excellence in execution with keen attention to detail\u003C/li>\u003Cli>Results-oriented, self-motivated and driven\u003C/li>\u003Cli>Experience in the financial services industry preferred\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Salary\u003C/b>\u003Cb>:\u003C/b>\u003C/p>$56,000.00 - $103,500.00\u003Cp>\u003Cb>Pay Type: \u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>\",\"datePosted\":\"2026-05-01T09:25:04.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BMO\",\"sameAs\":\"http://www.bmo.com\",\"logo\":\"https://logo.clearbit.com/bmo.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"BMO\",\"value\":\"782cfebdfe3f02068c00df6fdb2d1eb383eab25b6a2e5d944712a3110ddd41f8\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Toronto\",\"addressRegion\":\"ON\",\"addressCountry\":\"CA\"}}}",{"id":61,"slug":62,"title":63,"companyname":8,"companylogo":9,"companyIndustry":10,"city":64,"country":36,"remote":13,"employmentType":65,"department":16,"content_html":66,"content_text":67,"years":19,"createdAt":68,"updatedAtISO":69,"postedAtISO":70,"hasSalary":13,"salaryMin":71,"salaryMax":72,"currency":44,"isPaid":13,"schema":73},"fabc23c2673a8c8fd100280198e503db73c7e85c3518f62b061ae3b9aeac0668","bilingual-virtual-mortgage-retention-french-and-english-at-bmo-56843f5b2c","Bilingual Virtual Mortgage Retention (French and English)","9 Locations",[15],"\u003Cp>Application Deadline:\u003C/p>03/19/2026\u003Cp>Address:\u003C/p>VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO\u003Cp>Job Family Group:\u003C/p>Retail Banking Sales & Service\u003Cp>Proactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.\u003C/p>\u003Cul>\u003Cli>Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.\u003C/li>\u003Cli>Integrates marketing promotions and programs into customer conversations, where appropriate.\u003C/li>\u003Cli>Manages all transactional outcomes of customer contacts or refers to appropriate groups.\u003C/li>\u003Cli>Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.\u003C/li>\u003Cli>Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.\u003C/li>\u003Cli>Handles customer contacts in an informed, professional, and efficient manner.\u003C/li>\u003Cli>Collaborates with internal and external stakeholders in order to deliver on business objectives.\u003C/li>\u003Cli>Escalates complex or unresolved customer situations to managers as required.\u003C/li>\u003Cli>Performs any required documentation to ensure customer’s requests are accurately processed.\u003C/li>\u003Cli>May research and investigate lending applications, following established processes.\u003C/li>\u003Cli>Maintains the confidentiality of customer and Bank information.\u003C/li>\u003Cli>Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.\u003C/li>\u003Cli>Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.\u003C/li>\u003Cli>Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.\u003C/li>\u003Cli>Analyzes issues and determines next steps.\u003C/li>\u003Cli>Broader work or accountabilities may be assigned as needed.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.\u003C/li>\u003Cli>Knowledge of personal lending and home financing products.\u003C/li>\u003Cli>Knowledge of competitive marketplace and trends in product offerings.\u003C/li>\u003Cli>Knowledge of contact centre operational processes and policies.\u003C/li>\u003Cli>Knowledge of call centre technology, processes and metrics.\u003C/li>\u003Cli>Specialized knowledge.\u003C/li>\u003Cli>Verbal & written communication skills - Good. In both French and English\u003C/li>\u003Cli>Organization skills - Good.\u003C/li>\u003Cli>Collaboration & team skills - Good.\u003C/li>\u003Cli>Analytical and problem solving skills - Good.\u003C/li>\u003C/ul>\u003Cp>You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.\u003C/p>\u003Cp>\u003Cb>Salary:\u003C/b>\u003C/p>$38,500.00 - $71,000.00\u003Cp>\u003Cb>Pay Type:\u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>","Application Deadline:03/19/2026Address:VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMOJob Family Group:Retail Banking Sales & ServiceProactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.Integrates marketing promotions and programs into customer conversations, where appropriate.Manages all transactional outcomes of customer contacts or refers to appropriate groups.Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.Handles customer contacts in an informed, professional, and efficient manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer’s requests are accurately processed.May research and investigate lending applications, following established processes.Maintains the confidentiality of customer and Bank information.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Specialized knowledge.Verbal & written communication skills - Good. In both French and EnglishOrganization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.Salary:$38,500.00 - $71,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.",1772567250000,"2026-03-03 20:48:09","2026-03-03T19:48:09.000Z",38500,71000,{"jsonldValid":13,"jsonld":36},{"id":75,"slug":76,"title":77,"companyname":78,"companylogo":79,"companyTagline":80,"companyIndustry":81,"city":82,"country":83,"remote":13,"employmentType":84,"department":16,"content_html":86,"content_text":87,"years":19,"createdAt":40,"updatedAtISO":41,"postedAtISO":88,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":89,"isPaid":13,"schema":90},"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3","head-of-retention-crm-at-butternut-box-b-corp-237ccfd27d","Head of Retention CRM","Butternut Box | B Corp","https://logo.clearbit.com/butternutbox.com","A fresh take on dog food. Certified B Corp. 🌱","Consumer Goods","London","United Kingdom",[85],"Contract","\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\n\u003Ch2>🐾 The job: \u003C/h2>\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\n\u003C/ul>\n\u003Ch2>👀 What we're looking for: \u003C/h2>\n\u003Cul>\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\n\u003C/ul>\n\u003Ch2>⏳ The interview process:\u003C/h2>\n\u003Col>\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\n\u003Ch2>🙌 Our benefits:\u003C/h2>\n\u003Cul>\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\n\u003Cli>Enhanced parental leave\u003C/li>\n\u003Cli>Flexible core working hours\u003C/li>\n\u003Cli>Cycle to work scheme\u003C/li>\n\u003Cli>Pension with NEST\u003C/li>\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\n\u003C/ul>\n\u003Ch2>💡 Important things to note:\u003C/h2>\n\u003Cul>\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\n\u003Cli>\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>","Fresh Food, Happy Dogs.\nWe believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\nWe’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \n🐾 The job: \nPlease note that this role will close on: 25th September 2026. \nWe are looking for a strategic, commercially-obsessed Head of Retention CRM to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\nYou’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\n❓ What you’ll do:\nStrategy & Architecture\n\nLead the North Star: Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\nScale the Plumbing: Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\nBreak the Silos: Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\n\nCommercial & Financial Ownership\n\nOwn the Numbers: You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\nProve&Prioritise: You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\nCRM Vendor Management: Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\n\nPeople Leadership\n\nManage the Managers: You’ll lead a team of 4.\nCoaching & Upskilling: Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\n\n👀 What we're looking for: \n\nCRM Expert - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\nLifecycle Architect - Significant experience designing and executing customer journeys\nD2C/Subscription Expert: You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\nCommercial Navigator: You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\nFocused Prioritisation: You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\nAnalytical Rigour: You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\nTech-Savvy: You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\nEmpathetic Leader: You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\nDog Lover: It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\n\n⏳ The interview process:\n\nInitial call with your dedicated Talent Acquisition Partner, carried out remotely. \nSkills interview, for 90 minutes, in person. This stage will include an in interview task. \nBehaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \n\nWe usually expect our interview process to take 3-5 weeks, end to end. \n🙌 Our benefits:\n\n25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\n5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\n£500 personal learning & development budget to sharpen your skills\nShare options grant - everyone owns a piece of Butternut's success.\nA significant discount on our Fresh food, to keep your own dogs as healthy as our customers\nEnhanced parental leave\nFlexible core working hours\nCycle to work scheme\nPension with NEST\nPrivate Medical Insurance with Vitality\nPrivate Dental Insurance with Bupa\nPaid time off for fertility treatments and pregnancy loss\nPaid sabbaticals for squad members with 5 or more years service at Butternut\nDiscounted gym access through MyGymDiscounts\nLots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\n\n💡 Important things to note:\n\nWe recommend getting your application in as soon as possible. We reserve the right to close the role early. \n\nOur team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\n\n\nWe’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \n\n\nFor this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\n\n\n❗️We believe in a seat at the table for everyone. \nButternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.","2026-08-27T07:18:07.000Z","GBP",{"jsonldValid":27,"jsonld":91},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Head of Retention CRM\",\"description\":\"\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\\n\u003Ch2>🐾 The job: \u003C/h2>\\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \\\"reactive service\\\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \\\"hello\\\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\\n\u003C/ul>\\n\u003Ch2>👀 What we're looking for: \u003C/h2>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \\\"habit formation\\\" required to keep customers coming back.\u003C/li>\\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \\\"so what.\\\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \\\"people first\\\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\\n\u003C/ul>\\n\u003Ch2>⏳ The interview process:\u003C/h2>\\n\u003Col>\\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\\n\u003C/ol>\\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\\n\u003Ch2>🙌 Our benefits:\u003C/h2>\\n\u003Cul>\\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\\n\u003Cli>Enhanced parental leave\u003C/li>\\n\u003Cli>Flexible core working hours\u003C/li>\\n\u003Cli>Cycle to work scheme\u003C/li>\\n\u003Cli>Pension with NEST\u003C/li>\\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\\n\u003C/ul>\\n\u003Ch2>💡 Important things to note:\u003C/h2>\\n\u003Cul>\\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\\n\u003Cli>\\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\\n\u003C/li>\\n\u003C/ul>\\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>\",\"datePosted\":\"2026-08-27T07:18:07.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Butternut Box | B Corp\",\"sameAs\":\"https://butternutbox.com/\",\"logo\":\"https://logo.clearbit.com/butternutbox.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Butternut Box | B Corp\",\"value\":\"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3\"},\"employmentType\":\"CONTRACTOR\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"London\",\"addressCountry\":\"GB\"}}}",{"id":93,"slug":94,"title":95,"companyname":96,"companylogo":97,"companyTagline":98,"companyIndustry":99,"city":100,"country":36,"remote":13,"employmentType":101,"department":16,"content_html":102,"content_text":103,"years":19,"createdAt":104,"updatedAtISO":105,"postedAtISO":106,"hasSalary":13,"salaryMin":107,"salaryMax":108,"currency":44,"isPaid":13,"schema":109},"4fb235bcba33e76d1bd26a475120f455ec5c72fa03415bbb4384a3aa0ee7f134","lead-software-engineer-crm-and-integrations-at-genesys-83bdfe265d","Lead Software Engineer, CRM and Integrations","Genesys","https://logo.clearbit.com/genesys.com","Orchestrating over 70 billion amazing experiences in more than 100 countries – through cloud, digital and AI technology.","Software Development","2 Locations",[15],"\u003Cp>\u003Cb>Be the one building AI-powered experiences where they matter most.\u003C/b>\u003C/p>\u003Cp>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\u003C/p>\u003Cp>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Summary\u003C/b>\u003C/p>\u003Cp>We are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.\u003C/p>\u003Cp>The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.\u003C/p>\u003Cp>In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.\u003C/p>\u003Cp>The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to technical design reviews, code reviews, and engineering best practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Minimum Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor's or Master's degree in Computer Science or a related discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding of modern web UI frameworks and REST API-based architectures.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience building and operating cloud-native or microservice-based applications.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong fundamentals in algorithms, data structures, and distributed systems design.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with automated testing, continuous integration, and continuous deployment practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Pragmatic, action-oriented, and growth-minded.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$147,100.00 - $258,700.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cbr>\u003Cp>\u003Cb>Working at Genesys\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>AI at enterprise scale\u003C/b> – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\u003C/li>\u003Cli>\u003Cb>A flexible-first culture\u003C/b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\u003C/li>\u003Cli>\u003Cb>Growth in the AI era\u003C/b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.\u003C/li>\u003Cli>\u003Cb>Time to recharge and give back\u003C/b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\u003C/li>\u003Cli>\u003Cb>Recognized globally \u003C/b>– Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\u003C/li>\u003C/ul>\u003Cp>Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What Happens After You Apply\u003C/b>\u003C/p>\u003Cp>After you apply, here's what you can typically expect:\u003C/p>\u003Cul>\u003Cli>Our Talent Acquisition team reviews your application with the hiring team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Next, you'll meet the hiring manager and other members of the interview team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>After interviews are complete, our team will follow up with the final steps.\u003C/li>\u003C/ul>\u003Cp>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Stay Connected\u003C/b>\u003C/p>\u003Cp>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\u003C/p>\u003Cp>Get notified about relevant opportunities.\u003C/p>\u003Cbr>\u003Ch1>\u003Cb>Be the one building what's next - where AI, experience and impact come together.\u003C/b>\u003C/h1>\u003Cbr>\u003Cp>\u003Cb>Employee Referral\u003C/b>\u003C/p>\u003Cp>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cbr>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.SummaryWe are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.Key ResponsibilitiesBuild modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.Contribute to technical design reviews, code reviews, and engineering best practices.Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.Minimum RequirementsBachelor's or Master's degree in Computer Science or a related discipline.8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.Strong understanding of modern web UI frameworks and REST API-based architectures.Experience building and operating cloud-native or microservice-based applications.Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.Strong fundamentals in algorithms, data structures, and distributed systems design.Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).Hands-on experience with automated testing, continuous integration, and continuous deployment practices.Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.Pragmatic, action-oriented, and growth-minded.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $147,100.00 - $258,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1787887296000,"2026-08-28 05:22:41","2026-08-28T03:22:41.000Z",147100,258700,{"jsonldValid":13,"jsonld":36},{"id":111,"slug":112,"title":113,"companyname":114,"companylogo":115,"companyTagline":116,"companyIndustry":99,"city":117,"country":118,"remote":27,"employmentType":119,"department":16,"content_html":120,"content_text":121,"years":19,"createdAt":122,"updatedAtISO":123,"postedAtISO":124,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":44,"isPaid":13,"schema":125},"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6","customer-retention-executive-at-beyondtrust-9dd32f8cde","Customer Retention Executive","BeyondTrust","https://logo.clearbit.com/beyondtrust.com","The global cybersecurity leader protecting Paths to Privilege™ with an identity-centric approach.","Remote United States | East Coast","United States",[15],"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\n\u003Cli>Knowledge of SaaS\u003C/li>\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\n\u003Cp>#LI-MB1\u003C/p>","BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\nOur culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\nThe Role\nThe Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\nWhat You’ll Do\n\nContributes to the attainment of the annual renewal bookings quota and company migration target quota\nServes as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \nParticipates with add-on and upsell opportunities related to renewals/migrations\nExhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\nConfident in customer negotiation and problem-solving, proposing effective and creative resolutions\nUnderstands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\nSkillfully handles escalations and understands how to defuse situations\nConsistently displays a proactive approach to work\nEstablishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\nUnderstands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\n\nWhat You’ll Bring\n\nBachelor’s degree in Finance, Accounting, Business, or comparable industry experience\nExcellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\nStrong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\nAbility to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\nProven analytical and problem resolution skills\nFlexibility and ability to prioritize in meeting multiple goals\nAdhere to internal controls, best practices, and efficiencies\nProficient with Microsoft Office and Salesforce\nAbility to work outside of normal office hours during peak times\n\nNice To Have\n\nMinimum 1-2 years of related experience in a software or technology company a plus\nKnowledge of SaaS\ncom and/or large CRM/ERP experience\n\nBetter Together\nDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\nWe take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\nAbout Us\nBeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\nBeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\nLearn more at www.beyondtrust.com. \n#LI-MB1",1787887295000,"2026-08-28 05:22:42","2026-08-27T19:39:05.000Z",{"jsonldValid":27,"jsonld":126},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Customer Retention Executive \",\"description\":\"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\\n\u003Cli>Knowledge of SaaS\u003C/li>\\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\\n\u003Cp>#LI-MB1\u003C/p>\",\"datePosted\":\"2026-08-27T19:39:05.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BeyondTrust\",\"sameAs\":\"http://www.beyondtrust.com\",\"logo\":\"https://logo.clearbit.com/beyondtrust.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"BeyondTrust\",\"value\":\"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"United States\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}}}",1787925646307]