[{"data":1,"prerenderedAt":99},["ShallowReactive",2],{"$fhxDxH641_v_8GPs9Z55CYSbC1pQetyoYZQcX5mJLvCI":3,"$fjjErjI2G-Araj07RlllHspLM8dNoLuk38P9cCD7YzQc":29},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":23,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":23,"schema":27},"a6add66c7ad358baad471257fb6c948e9182fa94b401f3741b0691a63029d75a","group-retention-executive-at-humana-2997338692","Group Retention Executive","Humana","https://logo.clearbit.com/careers.humana.com","Insurance","Remote Nationwide","Nationwide",true,[15],"Full-time","Marketing","\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003Cp>Humana is looking for a dedicated, detail-oriented, and responsible \u003Cb>Group Retention Executive \u003C/b>who is looking for an opportunity for growth in a progressive organization.\u003C/p>\u003Cp>The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003C/p>\u003Cp>\u003Cb>\u003Ci>Responsibilities Include:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.\u003C/li>\u003Cli>Build relationships with brokers and agents.\u003C/li>\u003Cli>Achieve retention sales goals and add on sales goals for defined book of business.\u003C/li>\u003Cli>Develop and oversee customer retention campaigns.\u003C/li>\u003Cli>Product Lines: Dental, Vision, Life, Disability, and EAP\u003C/li>\u003Cli>Liaison between assigned clients and Humana internal areas for escalated issues.\u003C/li>\u003Cli>May represent Humana at community events, associations and industry organizations.\u003C/li>\u003Cli>Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.\u003C/li>\u003Cli>Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>\u003Ci>Required Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>2+ years' experience selling or retaining within the employer group insurance environment.\u003C/li>\u003Cli>Understanding of employer procurement process\u003C/li>\u003Cli>Client management experience\u003C/li>\u003Cli>Business and Financial Acumen\u003C/li>\u003Cli>Develop positive, collaborative client relationships.\u003C/li>\u003Cli>Active life and health license\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Preferred Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong communicator- written, verbal and presentation skills\u003C/li>\u003Cli>Bi-lingual (English/Spanish)\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.\u003Cp>\u003Cbr> \u003C/p>$48,800 - $115,900 per year\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Humana is looking for a dedicated, detail-oriented, and responsible Group Retention Executive who is looking for an opportunity for growth in a progressive organization.The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Responsibilities Include:Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.Build relationships with brokers and agents.Achieve retention sales goals and add on sales goals for defined book of business.Develop and oversee customer retention campaigns.Product Lines: Dental, Vision, Life, Disability, and EAPLiaison between assigned clients and Humana internal areas for escalated issues.May represent Humana at community events, associations and industry organizations.Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.Use your skills to make an impact  Required Qualifications:2+ years' experience selling or retaining within the employer group insurance environment.Understanding of employer procurement processClient management experienceBusiness and Financial AcumenDevelop positive, collaborative client relationships.Active life and health licensePreferred Qualifications:Strong communicator- written, verbal and presentation skillsBi-lingual (English/Spanish)Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements. $48,800 - $115,900 per year Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",0,1787823022000,"2026-08-27 11:32:12","2026-08-27T09:32:12.000Z",false,48800,115900,"USD",{"jsonldValid":13,"jsonld":28},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Group Retention Executive\",\"description\":\"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003Cp>Humana is looking for a dedicated, detail-oriented, and responsible \u003Cb>Group Retention Executive \u003C/b>who is looking for an opportunity for growth in a progressive organization.\u003C/p>\u003Cp>The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003C/p>\u003Cp>\u003Cb>\u003Ci>Responsibilities Include:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.\u003C/li>\u003Cli>Build relationships with brokers and agents.\u003C/li>\u003Cli>Achieve retention sales goals and add on sales goals for defined book of business.\u003C/li>\u003Cli>Develop and oversee customer retention campaigns.\u003C/li>\u003Cli>Product Lines: Dental, Vision, Life, Disability, and EAP\u003C/li>\u003Cli>Liaison between assigned clients and Humana internal areas for escalated issues.\u003C/li>\u003Cli>May represent Humana at community events, associations and industry organizations.\u003C/li>\u003Cli>Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.\u003C/li>\u003Cli>Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>\u003Ci>Required Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>2+ years' experience selling or retaining within the employer group insurance environment.\u003C/li>\u003Cli>Understanding of employer procurement process\u003C/li>\u003Cli>Client management experience\u003C/li>\u003Cli>Business and Financial Acumen\u003C/li>\u003Cli>Develop positive, collaborative client relationships.\u003C/li>\u003Cli>Active life and health license\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Preferred Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong communicator- written, verbal and presentation skills\u003C/li>\u003Cli>Bi-lingual (English/Spanish)\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.\u003Cp>\u003Cbr> \u003C/p>$48,800 - $115,900 per year\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:12.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Humana\",\"sameAs\":\"https://careers.humana.com/\",\"logo\":\"https://logo.clearbit.com/careers.humana.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Humana\",\"value\":\"a6add66c7ad358baad471257fb6c948e9182fa94b401f3741b0691a63029d75a\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Nationwide\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Nationwide\"}}}",{"jobs":30},[31,43,56,65,75,87],{"id":32,"slug":33,"title":34,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":35,"department":16,"content_html":36,"content_text":37,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"isPaid":23,"schema":41},"16cf685249c4a9cac806bd3ae687885bb10885fb08e86f0163be594918e51d8f","lead-retention-channel-development-at-humana-536fe655a1","Lead, Retention, Channel Development",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.\u003Cp>The Channel Development, Retention Lead, is responsible for driving sustained mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement. This role owns the end-to-end member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence, ensuring members remain engaged and continue utilizing mail order pharmacy services.\u003C/p>\u003Cp>The position partners closely with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints across inbound and outbound channels, identify and reduce refill leakage, and improve script continuity. Through data-driven insights, targeted retention initiatives, and continuous performance optimization, the Associate Director is accountable for improving refill rates, increasing auto-refill adoption, reducing member attrition, and driving sustainable prescription growth while delivering a seamless, member-first experience.\u003C/p>\u003Cp>Provide data driven expertise and management reporting to improve sales performance and increase market share. Develop go to market strategies and identify new business opportunities to increase overall sales portfolio. Identify key areas of improvement through trend and utilization analysis. Collaborate closely with business leaders, marketing and finance to ensure effective, strategic, and competitive sales plans. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.\u003C/li>\u003Cli>Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance.\u003C/li>\u003Cli>Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams.\u003C/li>\u003Cli>Strong analytical skills with the ability to translate data and insights into actionable growth and retention strategies.\u003C/li>\u003Cli>Experience managing performance against key metrics such as retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs.\u003C/li>\u003Cli>Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes.\u003C/li>\u003Cli>Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.\u003C/li>\u003Cli>Excellent communication, presentation, and stakeholder management skills, including experience influencing senior leaders.\u003C/li>\u003Cli>Proficiency with CRM, campaign management, reporting, and analytics platforms.\u003C/li>\u003Cli>Comprehensive knowledge of Microsoft Word, Excel and Access\u003C/li>\u003Cli>Must be passionate about contributing to an organization focused on continuously improving consumer experiences\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, Communications, or a related field.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information:\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.\u003C/p>\u003Cp>\u003Cb>Work at home requirements:\u003C/b>\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003C/p>\u003Cp>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.\u003C/p>\u003Cp>Satellite, cellular and microwave connection can be used only if approved by leadership.\u003C/p>\u003Cp>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/p>\u003Cp>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/p>\u003Cp>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.\u003C/p>\u003Cp>\u003Cb>SSN Alert:\u003C/b>\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.\u003C/p>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$115,200 - $158,400 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-25-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.The Channel Development, Retention Lead, is responsible for driving sustained mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement. This role owns the end-to-end member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence, ensuring members remain engaged and continue utilizing mail order pharmacy services.The position partners closely with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints across inbound and outbound channels, identify and reduce refill leakage, and improve script continuity. Through data-driven insights, targeted retention initiatives, and continuous performance optimization, the Associate Director is accountable for improving refill rates, increasing auto-refill adoption, reducing member attrition, and driving sustainable prescription growth while delivering a seamless, member-first experience.Provide data driven expertise and management reporting to improve sales performance and increase market share. Develop go to market strategies and identify new business opportunities to increase overall sales portfolio. Identify key areas of improvement through trend and utilization analysis. Collaborate closely with business leaders, marketing and finance to ensure effective, strategic, and competitive sales plans. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.Use your skills to make an impact  Required Qualifications5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance.Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams.Strong analytical skills with the ability to translate data and insights into actionable growth and retention strategies.Experience managing performance against key metrics such as retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs.Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes.Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.Excellent communication, presentation, and stakeholder management skills, including experience influencing senior leaders.Proficiency with CRM, campaign management, reporting, and analytics platforms.Comprehensive knowledge of Microsoft Word, Excel and AccessMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred QualificationsBachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, Communications, or a related field.Additional Information:As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.Work at home requirements:To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.SSN Alert:Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-25-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1787240303000,"2026-08-20 17:40:11","2026-08-20T15:40:11.000Z",{"jsonldValid":13,"jsonld":42},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Lead, Retention, Channel Development\",\"description\":\"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.\u003Cp>The Channel Development, Retention Lead, is responsible for driving sustained mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement. This role owns the end-to-end member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence, ensuring members remain engaged and continue utilizing mail order pharmacy services.\u003C/p>\u003Cp>The position partners closely with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints across inbound and outbound channels, identify and reduce refill leakage, and improve script continuity. Through data-driven insights, targeted retention initiatives, and continuous performance optimization, the Associate Director is accountable for improving refill rates, increasing auto-refill adoption, reducing member attrition, and driving sustainable prescription growth while delivering a seamless, member-first experience.\u003C/p>\u003Cp>Provide data driven expertise and management reporting to improve sales performance and increase market share. Develop go to market strategies and identify new business opportunities to increase overall sales portfolio. Identify key areas of improvement through trend and utilization analysis. Collaborate closely with business leaders, marketing and finance to ensure effective, strategic, and competitive sales plans. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.\u003C/li>\u003Cli>Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance.\u003C/li>\u003Cli>Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams.\u003C/li>\u003Cli>Strong analytical skills with the ability to translate data and insights into actionable growth and retention strategies.\u003C/li>\u003Cli>Experience managing performance against key metrics such as retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs.\u003C/li>\u003Cli>Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes.\u003C/li>\u003Cli>Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.\u003C/li>\u003Cli>Excellent communication, presentation, and stakeholder management skills, including experience influencing senior leaders.\u003C/li>\u003Cli>Proficiency with CRM, campaign management, reporting, and analytics platforms.\u003C/li>\u003Cli>Comprehensive knowledge of Microsoft Word, Excel and Access\u003C/li>\u003Cli>Must be passionate about contributing to an organization focused on continuously improving consumer experiences\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, Communications, or a related field.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information:\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.\u003C/p>\u003Cp>\u003Cb>Work at home requirements:\u003C/b>\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003C/p>\u003Cp>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.\u003C/p>\u003Cp>Satellite, cellular and microwave connection can be used only if approved by leadership.\u003C/p>\u003Cp>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/p>\u003Cp>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/p>\u003Cp>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.\u003C/p>\u003Cp>\u003Cb>SSN Alert:\u003C/b>\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.\u003C/p>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$115,200 - $158,400 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-25-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>\",\"datePosted\":\"2026-08-20T15:40:11.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Humana\",\"sameAs\":\"https://careers.humana.com/\",\"logo\":\"https://logo.clearbit.com/careers.humana.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Humana\",\"value\":\"16cf685249c4a9cac806bd3ae687885bb10885fb08e86f0163be594918e51d8f\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Nationwide\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Nationwide\"}}}",{"id":44,"slug":45,"title":46,"companyname":8,"companylogo":9,"companyIndustry":10,"city":47,"country":48,"remote":23,"employmentType":49,"department":16,"content_html":50,"content_text":51,"years":19,"createdAt":52,"updatedAtISO":53,"postedAtISO":54,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"isPaid":23,"schema":55},"9befed68e08490b76a41b131c221e06d3e65f2d105d1d15ca5e67e003c01d81f","crm-marketing-lead-communications-strategist-at-humana-09adf90400","CRM Marketing Lead (Communications Strategist)","4 Locations","",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The CRM Marketing Lead plans, recommends, implements, and optimizes marketing communications to members based on detailed quantitative analyses of consumer databases and external data sources to develops data driven insights into members, their behaviors, buying preferences and patterns. The CRM Marketing Lead works on problems of diverse scope and complexity ranging from moderate to substantial.\u003Cp>\u003Cspan>The Communications Strategy Lead defines the marketing strategies that shape member engagement journeys for Go365\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>+\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>Stars. As the strategic architect behind assigned AXP journeys, this highly visible individual contributor translates member insights, business priorities, and performance data into personalized engagement strategies that drive awareness, participation, digital engagement, care gap closure, and\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>other\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>business outcomes. \u003C/span> \u003C/p>\u003Cp>\u003Cspan>Working in close partnership with the Pod Lead, Marketing Analytics, and cross-functional stakeholders, this role influences journey priorities, personalization strategies, testing opportunities, and optimization decisions that inform pod execution. The Communications Strategy Lead also owns the learning agenda for assigned journeys, partnering with Marketing Analytics to define hypotheses, measurement approaches, and optimization priorities that improve performance over time. \u003C/span> \u003C/p>\u003Cp>\u003Cspan>Success in this role is defined by the ability to develop effective journey strategies, translate insights into action, influence cross-functional decision-making, and contribute to improved member and business outcomes through continuous learning, experimentation, and optimization.\u003C/span> \u003C/p>\u003Cp>\u003Cspan> \u003C/span> \u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b> \u003C/p>\u003Cp>\u003Cb>Journey Strategy & Planning\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Define and evolve engagement strategies for Go365\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>+\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>Stars\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>journeys, ensuring alignment with member needs, enterprise priorities, and business goals. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Develop audience, messaging, personalization, channel, and engagement strategies that inform AXP journey design and execution. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Establish strategic journey frameworks that\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>identify\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>desired member behaviors, engagement opportunities, and measurable outcomes. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Ensure journey strategies are informed by member insights, business priorities, and performance data. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan> \u003C/span>\u003Cbr>\u003Cb>Learning & Optimization\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Own the learning agenda for assigned journeys, including hypotheses, testing priorities, optimization opportunities, and strategic recommendations. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner with Marketing Analytics to\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>establish\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>measurement frameworks, evaluate performance, and\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>identify\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>opportunities to improve journey effectiveness. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Translate data, experimentation results, and member insights into actionable recommendations that drive continuous improvement. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Champion a culture of testing, learning, and optimization to improve member and business outcomes.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan> \u003C/span>\u003Cbr>\u003Cb>Cross-Functional Leadership & Influence\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Serve as a strategic advisor to the Pod Lead and marketing pod, influencing journey priorities, engagement strategies, and optimization decisions. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner closely with Marketing Analytics, business partners, and cross-functional stakeholders to align strategy, measurement, and execution. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Collaborate across marketing, analytics, product, business, and channel teams to advance strategic initiatives and drive alignment. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Communicate strategic recommendations, performance insights, and growth opportunities to stakeholders and leadership.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Bachelor's degree in Marketing\u003C/span>\u003Cspan>, Business, Communications, or a related field, or 4+ years of equivalent relevant experience. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>5+ years of experience in marketing strategy, lifecycle marketing, CRM marketing, customer engagement, retention marketing, or related disciplines. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience developing data-driven marketing strategies that support customer or member journey design and optimization\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Demonstrated success turning customer insights, business\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>objectives\u003C/span>\u003Cspan>, and performance data into actionable marketing strategies. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience improving marketing performance through testing, experimentation, personalization, and continuous optimization.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Strong analytical thinking and comfort interpreting performance data to inform strategic recommendations. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience influencing cross-functional teams and driving alignment in matrixed or agile environments. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Exceptional communication, facilitation, prioritization, stakeholder management, and problem-solving skills. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Ability to influence without direct authority and build accountability across diverse teams.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience supporting journey orchestration platforms such as AXP, Adobe Journey Optimizer\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>or similar technologies. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Familiarity with customer data platforms, Next Best Action frameworks, decisioning strategies, or advanced personalization approaches. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience developing learning agendas and partnering with analytics teams to\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>establish\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>testing strategies, measurement plans, and performance readouts. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience working within agile marketing pods or cross-functional journey teams. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>This position\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>operates\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>on Eastern Standard Time hours.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>This position may require up to 10% travel.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$126,300 - $173,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The CRM Marketing Lead plans, recommends, implements, and optimizes marketing communications to members based on detailed quantitative analyses of consumer databases and external data sources to develops data driven insights into members, their behaviors, buying preferences and patterns. The CRM Marketing Lead works on problems of diverse scope and complexity ranging from moderate to substantial.The Communications Strategy Lead defines the marketing strategies that shape member engagement journeys for Go365 + Stars. As the strategic architect behind assigned AXP journeys, this highly visible individual contributor translates member insights, business priorities, and performance data into personalized engagement strategies that drive awareness, participation, digital engagement, care gap closure, and other business outcomes.  Working in close partnership with the Pod Lead, Marketing Analytics, and cross-functional stakeholders, this role influences journey priorities, personalization strategies, testing opportunities, and optimization decisions that inform pod execution. The Communications Strategy Lead also owns the learning agenda for assigned journeys, partnering with Marketing Analytics to define hypotheses, measurement approaches, and optimization priorities that improve performance over time.  Success in this role is defined by the ability to develop effective journey strategies, translate insights into action, influence cross-functional decision-making, and contribute to improved member and business outcomes through continuous learning, experimentation, and optimization.   Key Responsibilities Journey Strategy & Planning Define and evolve engagement strategies for Go365 + Stars journeys, ensuring alignment with member needs, enterprise priorities, and business goals.  Develop audience, messaging, personalization, channel, and engagement strategies that inform AXP journey design and execution.  Establish strategic journey frameworks that identify desired member behaviors, engagement opportunities, and measurable outcomes.  Ensure journey strategies are informed by member insights, business priorities, and performance data.   Learning & Optimization Own the learning agenda for assigned journeys, including hypotheses, testing priorities, optimization opportunities, and strategic recommendations.  Partner with Marketing Analytics to establish measurement frameworks, evaluate performance, and identify opportunities to improve journey effectiveness.  Translate data, experimentation results, and member insights into actionable recommendations that drive continuous improvement.  Champion a culture of testing, learning, and optimization to improve member and business outcomes.  Cross-Functional Leadership & Influence Serve as a strategic advisor to the Pod Lead and marketing pod, influencing journey priorities, engagement strategies, and optimization decisions.  Partner closely with Marketing Analytics, business partners, and cross-functional stakeholders to align strategy, measurement, and execution.  Collaborate across marketing, analytics, product, business, and channel teams to advance strategic initiatives and drive alignment.  Communicate strategic recommendations, performance insights, and growth opportunities to stakeholders and leadership. Use your skills to make an impact  Required Qualifications Bachelor's degree in Marketing, Business, Communications, or a related field, or 4+ years of equivalent relevant experience.  5+ years of experience in marketing strategy, lifecycle marketing, CRM marketing, customer engagement, retention marketing, or related disciplines.  Experience developing data-driven marketing strategies that support customer or member journey design and optimization Demonstrated success turning customer insights, business objectives, and performance data into actionable marketing strategies.  Experience improving marketing performance through testing, experimentation, personalization, and continuous optimization. Strong analytical thinking and comfort interpreting performance data to inform strategic recommendations.  Experience influencing cross-functional teams and driving alignment in matrixed or agile environments.  Exceptional communication, facilitation, prioritization, stakeholder management, and problem-solving skills.  Ability to influence without direct authority and build accountability across diverse teams. Preferred Qualifications Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries.  Experience supporting journey orchestration platforms such as AXP, Adobe Journey Optimizer or similar technologies.  Familiarity with customer data platforms, Next Best Action frameworks, decisioning strategies, or advanced personalization approaches.  Experience developing learning agendas and partnering with analytics teams to establish testing strategies, measurement plans, and performance readouts.  Experience working within agile marketing pods or cross-functional journey teams.  Additional Information This position operates on Eastern Standard Time hours. This position may require up to 10% travel. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1786678180000,"2026-08-14 05:33:36","2026-08-14T03:33:36.000Z",{"jsonldValid":23,"jsonld":48},{"id":57,"slug":58,"title":59,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":60,"department":16,"content_html":61,"content_text":62,"years":19,"createdAt":52,"updatedAtISO":53,"postedAtISO":54,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"isPaid":23,"schema":63},"87962c83d0c527a8b985e88660c06ef960138ac485852332f1bce0ff3bc83163","crm-marketing-lead-pod-lead-at-humana-92804e413a","CRM Marketing Lead (Pod Lead)",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Engagement Marketing Lead (Pod Lead) for Go365 + Stars serves as the operational leader of an assigned marketing pod, translating journey strategies into high-quality, scalable member experiences delivered through Adobe Experience Platform (AXP). Working closely with the Communications Strategy Lead, Marketing Analytics, business partners, and cross-functional stakeholders, this role drives pod execution, prioritization, and delivery while fostering a culture of accountability, collaboration, and continuous improvement. \u003Cbr>\u003Cbr>As Humana continues evolving from campaign-based marketing to orchestrated, personalized member journeys, the Pod Lead plays a critical role in shaping how strategy becomes execution. Success in this role is measured by the pod's ability to deliver against priorities with speed, quality, and predictability while maximizing platform capabilities, accelerating time-to-market, and contributing to improved member and business outcomes.\u003Cp>The CRM Marketing Lead identifies and communicates initiatives that enhance the positioning and offering of products and services to members. Performs multiple analytic functions, such as modeling data management or reporting solutions. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.\u003C/p>\u003Cp>\u003Cspan>The Pod Lead\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>is responsible for\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>leading the day-to-day operations of the marketing pod, ensuring priorities are clear, work is effectively planned, and stakeholder commitments are delivered with consistency and quality. This highly visible role serves as the connector across strategy, analytics, business stakeholders, channel partners, and execution teams to ensure member journeys move efficiently from concept to launch.\u003C/span> \u003C/p>\u003Cp>\u003Cspan>Working in close partnership with the Communications Strategy Lead, the Pod Lead translates journey strategy into actionable plans and oversees execution within\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>the Adobe Experience Platform\u003C/span>\u003Cspan>. This role owns pod prioritization, sprint planning, delivery management, dependency resolution, and stakeholder communication while continuously\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>identifying\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>opportunities to improve team effectiveness, delivery predictability, and speed-to-market.\u003C/span> \u003C/p>\u003Cp>\u003Cspan>Success in this role is defined by the ability to build a high-performing, accountable pod culture; remove barriers to execution; maximize platform capabilities; and drive reliable delivery that contributes to shared business outcomes.\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>This is an opportunity to help shape the future of Humana's\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>marketing\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>pod operating model by leading a high-impact team focused on delivering better member experiences, faster execution, and measurable business results.\u003C/span> \u003C/p>\u003Cp>\u003Cspan> \u003C/span> \u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b> \u003C/p>\u003Cp>\u003Cb>Pod Leadership & Delivery\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Lead day-to-day pod operations, including prioritization, sprint planning, backlog management, and delivery execution. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Drive accountability across pod members and stakeholders, ensuring commitments are clear, aligned, and delivered with quality and predictability. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Facilitate agile ceremonies and\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>maintain\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>momentum toward sprint and business\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>objectives\u003C/span>\u003Cspan>.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Journey Execution & Optimization\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner with the Communications Strategy Lead to translate journey strategies into prioritized roadmaps and executable plans. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Oversee the delivery and optimization of personalized, omni-channel member journeys across\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>the marketing platform\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>and key engagement channels. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Leverage platform capabilities, performance insights, and stakeholder feedback to improve member experiences and journey effectiveness.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Cross-Functional Coordination & Stakeholder Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Coordinate across marketing, analytics, product, technology, channel, and business teams to ensure alignment and\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>execution\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>readiness. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Proactively\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>identify\u003C/span>\u003Cspan>, manage, and escalate risks, dependencies, and blockers that may\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>impact\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>delivery or business outcomes. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Drive cross-functional decision-making and provide clear,\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>timely\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>communication on priorities, progress, risks, and performance.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Serve as a visible pod leader by delivering\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>live\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>sprint reviews, journey demos, and stakeholder updates that communicate progress,\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>showcase\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>outcomes, and connect execution back to strategy and business goals.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Continuous Improvement & Team Effectiveness\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Foster a high-performing pod culture grounded in ownership, collaboration, transparency, and shared accountability. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Drive improvements in\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>delivery\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>velocity, quality, predictability, and team effectiveness through strong operating practices and continuous process improvement. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Champion experimentation, innovation, and adoption of new platform capabilities to enhance pod performance and member outcomes.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Marketing, Business, Communications, Technology, or a related field, or 4+ years of equivalent relevant experience.\u003C/li>\u003Cli>5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related disciplines.\u003C/li>\u003Cli>2+ years of experience leading agile teams, pods, or cross-functional initiatives.\u003C/li>\u003Cli>Experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities.\u003C/li>\u003Cli>Strong understanding of omni-channel marketing, customer journeys, personalization, and marketing automation.\u003C/li>\u003Cli>Demonstrated success driving delivery, prioritization, stakeholder alignment, and operational excellence in a matrixed environment.\u003C/li>\u003Cli>Demonstrated ability to improve team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional environment.\u003C/li>\u003Cli>Strong facilitation, communication, organization, and problem-solving skills.\u003C/li>\u003Cli>Ability to influence without direct authority and build accountability across diverse teams.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries.\u003C/li>\u003Cli>Experience with Adobe Experience Platform, Adobe Journey Optimizer, or similar journey orchestration and marketing technology platforms.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>This position operates on Eastern Standard Time hours. \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>This position may require up to 10% travel. \u003C/p>\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$126,300 - $173,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-16-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Engagement Marketing Lead (Pod Lead) for Go365 + Stars serves as the operational leader of an assigned marketing pod, translating journey strategies into high-quality, scalable member experiences delivered through Adobe Experience Platform (AXP). Working closely with the Communications Strategy Lead, Marketing Analytics, business partners, and cross-functional stakeholders, this role drives pod execution, prioritization, and delivery while fostering a culture of accountability, collaboration, and continuous improvement. As Humana continues evolving from campaign-based marketing to orchestrated, personalized member journeys, the Pod Lead plays a critical role in shaping how strategy becomes execution. Success in this role is measured by the pod's ability to deliver against priorities with speed, quality, and predictability while maximizing platform capabilities, accelerating time-to-market, and contributing to improved member and business outcomes.The CRM Marketing Lead identifies and communicates initiatives that enhance the positioning and offering of products and services to members. Performs multiple analytic functions, such as modeling data management or reporting solutions. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.The Pod Lead is responsible for leading the day-to-day operations of the marketing pod, ensuring priorities are clear, work is effectively planned, and stakeholder commitments are delivered with consistency and quality. This highly visible role serves as the connector across strategy, analytics, business stakeholders, channel partners, and execution teams to ensure member journeys move efficiently from concept to launch. Working in close partnership with the Communications Strategy Lead, the Pod Lead translates journey strategy into actionable plans and oversees execution within the Adobe Experience Platform. This role owns pod prioritization, sprint planning, delivery management, dependency resolution, and stakeholder communication while continuously identifying opportunities to improve team effectiveness, delivery predictability, and speed-to-market. Success in this role is defined by the ability to build a high-performing, accountable pod culture; remove barriers to execution; maximize platform capabilities; and drive reliable delivery that contributes to shared business outcomes. This is an opportunity to help shape the future of Humana's marketing pod operating model by leading a high-impact team focused on delivering better member experiences, faster execution, and measurable business results.   Key Responsibilities Pod Leadership & Delivery Lead day-to-day pod operations, including prioritization, sprint planning, backlog management, and delivery execution.  Drive accountability across pod members and stakeholders, ensuring commitments are clear, aligned, and delivered with quality and predictability.  Facilitate agile ceremonies and maintain momentum toward sprint and business objectives. Journey Execution & Optimization Partner with the Communications Strategy Lead to translate journey strategies into prioritized roadmaps and executable plans.  Oversee the delivery and optimization of personalized, omni-channel member journeys across the marketing platform and key engagement channels.  Leverage platform capabilities, performance insights, and stakeholder feedback to improve member experiences and journey effectiveness. Cross-Functional Coordination & Stakeholder Management Coordinate across marketing, analytics, product, technology, channel, and business teams to ensure alignment and execution readiness.  Proactively identify, manage, and escalate risks, dependencies, and blockers that may impact delivery or business outcomes.  Drive cross-functional decision-making and provide clear, timely communication on priorities, progress, risks, and performance. Serve as a visible pod leader by delivering live sprint reviews, journey demos, and stakeholder updates that communicate progress, showcase outcomes, and connect execution back to strategy and business goals. Continuous Improvement & Team Effectiveness Foster a high-performing pod culture grounded in ownership, collaboration, transparency, and shared accountability.  Drive improvements in delivery velocity, quality, predictability, and team effectiveness through strong operating practices and continuous process improvement.  Champion experimentation, innovation, and adoption of new platform capabilities to enhance pod performance and member outcomes. Use your skills to make an impact  Required QualificationsBachelor's degree in Marketing, Business, Communications, Technology, or a related field, or 4+ years of equivalent relevant experience.5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related disciplines.2+ years of experience leading agile teams, pods, or cross-functional initiatives.Experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities.Strong understanding of omni-channel marketing, customer journeys, personalization, and marketing automation.Demonstrated success driving delivery, prioritization, stakeholder alignment, and operational excellence in a matrixed environment.Demonstrated ability to improve team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional environment.Strong facilitation, communication, organization, and problem-solving skills.Ability to influence without direct authority and build accountability across diverse teams.Preferred QualificationsExperience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries.Experience with Adobe Experience Platform, Adobe Journey Optimizer, or similar journey orchestration and marketing technology platforms.Additional Information This position operates on Eastern Standard Time hours. This position may require up to 10% travel. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-16-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",{"jsonldValid":13,"jsonld":64},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"CRM Marketing Lead (Pod Lead)\",\"description\":\"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Engagement Marketing Lead (Pod Lead) for Go365 + Stars serves as the operational leader of an assigned marketing pod, translating journey strategies into high-quality, scalable member experiences delivered through Adobe Experience Platform (AXP). Working closely with the Communications Strategy Lead, Marketing Analytics, business partners, and cross-functional stakeholders, this role drives pod execution, prioritization, and delivery while fostering a culture of accountability, collaboration, and continuous improvement. \u003Cbr>\u003Cbr>As Humana continues evolving from campaign-based marketing to orchestrated, personalized member journeys, the Pod Lead plays a critical role in shaping how strategy becomes execution. Success in this role is measured by the pod's ability to deliver against priorities with speed, quality, and predictability while maximizing platform capabilities, accelerating time-to-market, and contributing to improved member and business outcomes.\u003Cp>The CRM Marketing Lead identifies and communicates initiatives that enhance the positioning and offering of products and services to members. Performs multiple analytic functions, such as modeling data management or reporting solutions. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.\u003C/p>\u003Cp>\u003Cspan>The Pod Lead\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>is responsible for\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>leading the day-to-day operations of the marketing pod, ensuring priorities are clear, work is effectively planned, and stakeholder commitments are delivered with consistency and quality. This highly visible role serves as the connector across strategy, analytics, business stakeholders, channel partners, and execution teams to ensure member journeys move efficiently from concept to launch.\u003C/span> \u003C/p>\u003Cp>\u003Cspan>Working in close partnership with the Communications Strategy Lead, the Pod Lead translates journey strategy into actionable plans and oversees execution within\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>the Adobe Experience Platform\u003C/span>\u003Cspan>. This role owns pod prioritization, sprint planning, delivery management, dependency resolution, and stakeholder communication while continuously\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>identifying\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>opportunities to improve team effectiveness, delivery predictability, and speed-to-market.\u003C/span> \u003C/p>\u003Cp>\u003Cspan>Success in this role is defined by the ability to build a high-performing, accountable pod culture; remove barriers to execution; maximize platform capabilities; and drive reliable delivery that contributes to shared business outcomes.\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>This is an opportunity to help shape the future of Humana's\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>marketing\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>pod operating model by leading a high-impact team focused on delivering better member experiences, faster execution, and measurable business results.\u003C/span> \u003C/p>\u003Cp>\u003Cspan> \u003C/span> \u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b> \u003C/p>\u003Cp>\u003Cb>Pod Leadership & Delivery\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Lead day-to-day pod operations, including prioritization, sprint planning, backlog management, and delivery execution. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Drive accountability across pod members and stakeholders, ensuring commitments are clear, aligned, and delivered with quality and predictability. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Facilitate agile ceremonies and\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>maintain\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>momentum toward sprint and business\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>objectives\u003C/span>\u003Cspan>.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Journey Execution & Optimization\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner with the Communications Strategy Lead to translate journey strategies into prioritized roadmaps and executable plans. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Oversee the delivery and optimization of personalized, omni-channel member journeys across\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>the marketing platform\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>and key engagement channels. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Leverage platform capabilities, performance insights, and stakeholder feedback to improve member experiences and journey effectiveness.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Cross-Functional Coordination & Stakeholder Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Coordinate across marketing, analytics, product, technology, channel, and business teams to ensure alignment and\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>execution\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>readiness. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Proactively\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>identify\u003C/span>\u003Cspan>, manage, and escalate risks, dependencies, and blockers that may\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>impact\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>delivery or business outcomes. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Drive cross-functional decision-making and provide clear,\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>timely\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>communication on priorities, progress, risks, and performance.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Serve as a visible pod leader by delivering\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>live\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>sprint reviews, journey demos, and stakeholder updates that communicate progress,\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>showcase\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>outcomes, and connect execution back to strategy and business goals.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Continuous Improvement & Team Effectiveness\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Foster a high-performing pod culture grounded in ownership, collaboration, transparency, and shared accountability. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Drive improvements in\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>delivery\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>velocity, quality, predictability, and team effectiveness through strong operating practices and continuous process improvement. \u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Champion experimentation, innovation, and adoption of new platform capabilities to enhance pod performance and member outcomes.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Marketing, Business, Communications, Technology, or a related field, or 4+ years of equivalent relevant experience.\u003C/li>\u003Cli>5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related disciplines.\u003C/li>\u003Cli>2+ years of experience leading agile teams, pods, or cross-functional initiatives.\u003C/li>\u003Cli>Experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities.\u003C/li>\u003Cli>Strong understanding of omni-channel marketing, customer journeys, personalization, and marketing automation.\u003C/li>\u003Cli>Demonstrated success driving delivery, prioritization, stakeholder alignment, and operational excellence in a matrixed environment.\u003C/li>\u003Cli>Demonstrated ability to improve team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional environment.\u003C/li>\u003Cli>Strong facilitation, communication, organization, and problem-solving skills.\u003C/li>\u003Cli>Ability to influence without direct authority and build accountability across diverse teams.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries.\u003C/li>\u003Cli>Experience with Adobe Experience Platform, Adobe Journey Optimizer, or similar journey orchestration and marketing technology platforms.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>This position operates on Eastern Standard Time hours. \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>This position may require up to 10% travel. \u003C/p>\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$126,300 - $173,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-16-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>\",\"datePosted\":\"2026-08-14T03:33:36.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Humana\",\"sameAs\":\"https://careers.humana.com/\",\"logo\":\"https://logo.clearbit.com/careers.humana.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Humana\",\"value\":\"87962c83d0c527a8b985e88660c06ef960138ac485852332f1bce0ff3bc83163\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Nationwide\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Nationwide\"}}}",{"id":66,"slug":67,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":47,"country":48,"remote":23,"employmentType":68,"department":16,"content_html":69,"content_text":70,"years":19,"createdAt":71,"updatedAtISO":72,"postedAtISO":73,"hasSalary":23,"salaryMin":24,"salaryMax":25,"currency":26,"isPaid":23,"schema":74},"f9810c43d68b44565dcbf5bf42b8da9bf5ebbe511df60ea946a2a7959b6db6a3","group-retention-executive-at-humana-163e85f7ab",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003Cp>Humana is seeking a dedicated, detail-oriented, and responsible \u003Cb>Specialty Retention Executive \u003C/b>who is seeking an opportunity for growth in a progressive organization.\u003C/p>\u003Cp>\u003Cb>Location\u003C/b>: The \u003Cb>Specialty Retention Executive\u003C/b> position is a \u003Cb>remote \u003C/b>position.\u003C/p>\u003Cp>The Specialty Retention Executive is responsible for retaining and growing membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003C/p>\u003Cp>\u003Cb>\u003Ci>Responsibilities Include:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Oversees customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.\u003C/li>\u003Cli>Builds relationships with brokers and agents.\u003C/li>\u003Cli>Responsible for achieving retention sales goals and add on sales goals for defined book of business.\u003C/li>\u003Cli>Develops and oversees customer retention campaigns.\u003C/li>\u003Cli>Product Lines: Dental, Vision, Life\u003C/li>\u003Cli>Liaison between assigned clients and Humana internal areas for escalated issues.\u003C/li>\u003Cli>May represent Humana at community events, associations and industry organizations.\u003C/li>\u003Cli>Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.\u003C/li>\u003Cli>Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#GroupBenefits\u003C/b>\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>\u003Ci>Required Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>2+ years' experience selling or retaining within the employer group insurance environment.\u003C/li>\u003Cli>Understanding of employer procurement process\u003C/li>\u003Cli>Client management experience\u003C/li>\u003Cli>Business and Financial Acumen\u003C/li>\u003Cli>Develops positive, collaborative client relationships.\u003C/li>\u003Cli>Active life and health license or ability to obtain within 30 days of hire.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong communicator- written, verbal and presentation skills\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Specialty Retention Executive Working hours:\u003C/b>\u003C/p>\u003Cp>Scheduled 40 hours per week.\u003C/p>\u003Cp>Monday to Friday 8AM-5PM\u003C/p>\u003Cp>\u003Cb>Work at Home Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:\u003C/li>\u003Cli>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/li>\u003Cli>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/li>\u003Cli>Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/li>\u003Cli>Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/li>\u003Cli>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.\u003Cp>\u003Cbr> \u003C/p>$48,800 - $115,900 per year\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-14-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Humana is seeking a dedicated, detail-oriented, and responsible Specialty Retention Executive who is seeking an opportunity for growth in a progressive organization.Location: The Specialty Retention Executive position is a remote position.The Specialty Retention Executive is responsible for retaining and growing membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Responsibilities Include:Oversees customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.Builds relationships with brokers and agents.Responsible for achieving retention sales goals and add on sales goals for defined book of business.Develops and oversees customer retention campaigns.Product Lines: Dental, Vision, LifeLiaison between assigned clients and Humana internal areas for escalated issues.May represent Humana at community events, associations and industry organizations.Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.#GroupBenefitsUse your skills to make an impact  Required Qualifications:2+ years' experience selling or retaining within the employer group insurance environment.Understanding of employer procurement processClient management experienceBusiness and Financial AcumenDevelops positive, collaborative client relationships.Active life and health license or ability to obtain within 30 days of hire.Preferred Qualifications:Strong communicator- written, verbal and presentation skillsSpecialty Retention Executive Working hours:Scheduled 40 hours per week.Monday to Friday 8AM-5PMWork at Home RequirementsTo ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipAssociates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements. $48,800 - $115,900 per year Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-14-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1786634792000,"2026-08-13 17:29:15","2026-08-13T15:29:15.000Z",{"jsonldValid":23,"jsonld":48},{"id":76,"slug":77,"title":78,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":79,"department":16,"content_html":80,"content_text":81,"years":19,"createdAt":82,"updatedAtISO":83,"postedAtISO":84,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"isPaid":23,"schema":85},"aae6a528c5351147df7446d92c2f8568d0db7e500801fa7a32613de70ec177e1","senior-associate-retention-marketing-at-humana-6fd7dc1d1a","Senior Associate, Retention Marketing",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>Become a part of our caring community and help us put health first\u003Cbr>\u003Cbr>CenterWell is committed to building lasting relationships with our members—and we’re looking for a marketing professional to support retention strategies that keep seniors engaged and satisfied. As Senior Associate, Retention Marketing, you’ll help develop and execute campaigns that reinforce value, build trust, and reduce churn.\u003Cbr>\u003Cbr>This role is ideal for a marketer who understands the importance of personalized, timely communication in maintaining member loyalty.\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>Across these openings, responsibilities may include:\u003C/p>\u003Cp>· Execute and optimize multi-channel campaigns (email, mail, SMS, app, web, call center, IVR) across all engagement areas.\u003C/p>\u003Cp>· Develop and refine test-and-learn strategies, including hypotheses, measurement plans, and performance goals.\u003C/p>\u003Cp>· Collaborate with product, analytics, clinical, operations, pharmacy, and channel teams to ensure messaging is accurate, personalized, and aligned with member needs.\u003C/p>\u003Cp>· Analyze campaign performance using data-driven insights to improve engagement, reduce churn, support Stars measure improvement, and promote medication adherence.\u003C/p>\u003Cp>· Support journey mapping and personalization efforts, including NBA (Next Best Action) logic and content orchestration.\u003C/p>\u003Cp>· Champion the voice of the members by integrating feedback and behavioral signals into campaign enhancements.\u003C/p>\u003Cp>· Ensure brand consistency and compliance across all touchpoints, including onboarding kits, pharmacy communications, and educational materials.\u003C/p>\u003Cp>· Assist in agile pod operations, including sprint planning, backlog grooming, and tracking deliverables.\u003C/p>\u003Cp>· Contribute to reporting and performance tracking to inform strategic decisions and roadmap iterations.\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cp>· Bachelor’s degree in Marketing, Communications, Business, or a related field or equivalent years of relevant experience.\u003C/p>\u003Cp>· Minimum of 2 years of experience in lifecycle, onboarding, or customer engagement marketing.\u003C/p>\u003Cp>· Proven ability to manage multiple projects simultaneously with strong attention to detail.\u003C/p>\u003Cp>· Hands-on experience with CRM platforms and marketing automation tools.\u003C/p>\u003Cp>· Demonstrated analytical mindset with a passion for leveraging data to inform marketing strategies and drive performance.\u003C/p>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cp>· Experience in healthcare, insurance, senior services, or other regulated industries.\u003C/p>\u003Cp>· Familiarity with agile marketing methodologies and cross-functional team collaboration.\u003C/p>\u003Cp>· Exposure to NBA (Next Best Action) engines, customer data platforms (CDPs), or journey orchestration technologies such as Adobe Experience Platform or Pega.\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position will require you to operate on Eastern Standard Time (EST) hours. \u003C/b>\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003C/p>\u003Cul>\u003Cli>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/li>\u003Cli>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/li>\u003Cli>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/li>\u003Cli>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/li>\u003Cli>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/li>\u003C/ul>\u003Cp>Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:\u003C/p>\u003Cul>\u003Cli>Health benefits effective day 1\u003C/li>\u003Cli>Paid time off, holidays, volunteer time and jury duty pay\u003C/li>\u003Cli>Recognition pay\u003C/li>\u003Cli>401(k) retirement savings plan with employer match\u003C/li>\u003Cli>Tuition assistance\u003C/li>\u003Cli>Scholarships for eligible dependents\u003C/li>\u003Cli>Parental and caregiver leave\u003C/li>\u003Cli>Employee charity matching program\u003C/li>\u003Cli>Network Resource Groups (NRGs)\u003C/li>\u003Cli>Career development opportunities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Our Hiring Process\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.\u003C/p>\u003Cp>If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.\u003C/p>Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$94,900 - $130,500 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-06-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community Become a part of our caring community and help us put health firstCenterWell is committed to building lasting relationships with our members—and we’re looking for a marketing professional to support retention strategies that keep seniors engaged and satisfied. As Senior Associate, Retention Marketing, you’ll help develop and execute campaigns that reinforce value, build trust, and reduce churn.This role is ideal for a marketer who understands the importance of personalized, timely communication in maintaining member loyalty.Key ResponsibilitiesAcross these openings, responsibilities may include:· Execute and optimize multi-channel campaigns (email, mail, SMS, app, web, call center, IVR) across all engagement areas.· Develop and refine test-and-learn strategies, including hypotheses, measurement plans, and performance goals.· Collaborate with product, analytics, clinical, operations, pharmacy, and channel teams to ensure messaging is accurate, personalized, and aligned with member needs.· Analyze campaign performance using data-driven insights to improve engagement, reduce churn, support Stars measure improvement, and promote medication adherence.· Support journey mapping and personalization efforts, including NBA (Next Best Action) logic and content orchestration.· Champion the voice of the members by integrating feedback and behavioral signals into campaign enhancements.· Ensure brand consistency and compliance across all touchpoints, including onboarding kits, pharmacy communications, and educational materials.· Assist in agile pod operations, including sprint planning, backlog grooming, and tracking deliverables.· Contribute to reporting and performance tracking to inform strategic decisions and roadmap iterations.Required Qualifications· Bachelor’s degree in Marketing, Communications, Business, or a related field or equivalent years of relevant experience.· Minimum of 2 years of experience in lifecycle, onboarding, or customer engagement marketing.· Proven ability to manage multiple projects simultaneously with strong attention to detail.· Hands-on experience with CRM platforms and marketing automation tools.· Demonstrated analytical mindset with a passion for leveraging data to inform marketing strategies and drive performance.Preferred Qualifications· Experience in healthcare, insurance, senior services, or other regulated industries.· Familiarity with agile marketing methodologies and cross-functional team collaboration.· Exposure to NBA (Next Best Action) engines, customer data platforms (CDPs), or journey orchestration technologies such as Adobe Experience Platform or Pega.Use your skills to make an impact  Additional InformationThis position will require you to operate on Eastern Standard Time (EST) hours. To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesOur Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-06-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1782920192000,"2026-07-01 17:37:14","2026-07-01T15:37:14.000Z",{"jsonldValid":13,"jsonld":86},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Senior Associate, Retention Marketing\",\"description\":\"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>Become a part of our caring community and help us put health first\u003Cbr>\u003Cbr>CenterWell is committed to building lasting relationships with our members—and we’re looking for a marketing professional to support retention strategies that keep seniors engaged and satisfied. As Senior Associate, Retention Marketing, you’ll help develop and execute campaigns that reinforce value, build trust, and reduce churn.\u003Cbr>\u003Cbr>This role is ideal for a marketer who understands the importance of personalized, timely communication in maintaining member loyalty.\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>Across these openings, responsibilities may include:\u003C/p>\u003Cp>· Execute and optimize multi-channel campaigns (email, mail, SMS, app, web, call center, IVR) across all engagement areas.\u003C/p>\u003Cp>· Develop and refine test-and-learn strategies, including hypotheses, measurement plans, and performance goals.\u003C/p>\u003Cp>· Collaborate with product, analytics, clinical, operations, pharmacy, and channel teams to ensure messaging is accurate, personalized, and aligned with member needs.\u003C/p>\u003Cp>· Analyze campaign performance using data-driven insights to improve engagement, reduce churn, support Stars measure improvement, and promote medication adherence.\u003C/p>\u003Cp>· Support journey mapping and personalization efforts, including NBA (Next Best Action) logic and content orchestration.\u003C/p>\u003Cp>· Champion the voice of the members by integrating feedback and behavioral signals into campaign enhancements.\u003C/p>\u003Cp>· Ensure brand consistency and compliance across all touchpoints, including onboarding kits, pharmacy communications, and educational materials.\u003C/p>\u003Cp>· Assist in agile pod operations, including sprint planning, backlog grooming, and tracking deliverables.\u003C/p>\u003Cp>· Contribute to reporting and performance tracking to inform strategic decisions and roadmap iterations.\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cp>· Bachelor’s degree in Marketing, Communications, Business, or a related field or equivalent years of relevant experience.\u003C/p>\u003Cp>· Minimum of 2 years of experience in lifecycle, onboarding, or customer engagement marketing.\u003C/p>\u003Cp>· Proven ability to manage multiple projects simultaneously with strong attention to detail.\u003C/p>\u003Cp>· Hands-on experience with CRM platforms and marketing automation tools.\u003C/p>\u003Cp>· Demonstrated analytical mindset with a passion for leveraging data to inform marketing strategies and drive performance.\u003C/p>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cp>· Experience in healthcare, insurance, senior services, or other regulated industries.\u003C/p>\u003Cp>· Familiarity with agile marketing methodologies and cross-functional team collaboration.\u003C/p>\u003Cp>· Exposure to NBA (Next Best Action) engines, customer data platforms (CDPs), or journey orchestration technologies such as Adobe Experience Platform or Pega.\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position will require you to operate on Eastern Standard Time (EST) hours. \u003C/b>\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003C/p>\u003Cul>\u003Cli>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/li>\u003Cli>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/li>\u003Cli>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/li>\u003Cli>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/li>\u003Cli>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/li>\u003C/ul>\u003Cp>Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:\u003C/p>\u003Cul>\u003Cli>Health benefits effective day 1\u003C/li>\u003Cli>Paid time off, holidays, volunteer time and jury duty pay\u003C/li>\u003Cli>Recognition pay\u003C/li>\u003Cli>401(k) retirement savings plan with employer match\u003C/li>\u003Cli>Tuition assistance\u003C/li>\u003Cli>Scholarships for eligible dependents\u003C/li>\u003Cli>Parental and caregiver leave\u003C/li>\u003Cli>Employee charity matching program\u003C/li>\u003Cli>Network Resource Groups (NRGs)\u003C/li>\u003Cli>Career development opportunities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Our Hiring Process\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.\u003C/p>\u003Cp>If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.\u003C/p>Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$94,900 - $130,500 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-06-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>\",\"datePosted\":\"2026-07-01T15:37:14.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Humana\",\"sameAs\":\"https://careers.humana.com/\",\"logo\":\"https://logo.clearbit.com/careers.humana.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Humana\",\"value\":\"aae6a528c5351147df7446d92c2f8568d0db7e500801fa7a32613de70ec177e1\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Nationwide\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Nationwide\"}}}",{"id":88,"slug":89,"title":90,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":91,"department":16,"content_html":92,"content_text":93,"years":19,"createdAt":94,"updatedAtISO":95,"postedAtISO":96,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"isPaid":23,"schema":97},"52f2aaf75d414b7a46517fbd4c255c5a3402fa56ff9851cce1ac23da2957b826","crm-lead-centerwell-marketing-at-humana-419e17c480","CRM Lead, CenterWell Marketing",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The CRM Marketing Lead for CenterWell Customer Onboarding, Retention and Engagement defines and drives the strategic vision for customer lifecycle marketing initiatives that accelerate business growth and deepen customer relationships. This role translates data-driven insights into actionable strategies, shaping how engagement marketing influences overall business performance.\u003Cbr>\u003Cbr>This role operates across a broad range of complex challenges, from developing long-term engagement frameworks to optimizing journey and offer performance, ensuring alignment with organizational goals. By identifying opportunities, prioritizing initiatives, and guiding execution, this role plays a key part in advancing a cohesive, insight-led marketing strategy that delivers measurable impact for the CenterWell Marketing Pod.\u003Cp>Define go-to-market strategy for CenterWell onboarding, retention and engagement journeys, aligned with enterprise goals and customer needs.\u003C/p>\u003Cul>\u003Cli>\u003Cp>Define and evolve the go-to-market strategy for CenterWell onboarding, retention and engagement, ensuring alignment with enterprise priorities, customer insights, and lifecycle needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Architect integrated, multi-channel engagement strategies across email, direct mail, SMS, app, web, and assisted channels—guiding execution to ensure consistency, personalization, and measurable business impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Establish and lead a strategic learning agenda by developing hypotheses, designing experiments, and translating performance insights into optimization opportunities and future growth strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive strategic planning within agile pod structures by setting priorities, aligning stakeholders, and ensuring work streams are focused on high-impact initiatives tied to key business outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proactively identify and mitigate risks, dependencies, and organizational barriers, influencing cross-functional teams to enable seamless execution and informed decision-making.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with product, analytics, and channel leaders to define and embed advanced personalization strategies, including Next Best Action (NBA) frameworks, across member touchpoints.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Synthesize performance data into actionable insights, delivering strategic recommendations that inform roadmap development, investment decisions, and ongoing evolution of engagement strategies.\u003C/p>\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Marketing, Business, Communications, or a related field or 4+ years of relevant experience.\u003C/li>\u003Cli>5+ years of experience in lifecycle, retention, or customer engagement marketing.\u003C/li>\u003Cli>2+ years of experience leading agile teams or cross-functional pods.\u003C/li>\u003Cli>Strong understanding of omni-channel marketing and journey orchestration.\u003C/li>\u003Cli>Experience with marketing automation platforms and CRM tools.\u003C/li>\u003Cli>Excellent facilitation, prioritization, and problem-solving skills.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience in healthcare, insurance, or other regulated industries.\u003C/li>\u003Cli>Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega).\u003C/li>\u003Cli>Exposure to agile marketing operating models and performance optimization frameworks.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position operates on Eastern Standard Time (EST) hours\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position might require occasional travel\u003C/b>\u003C/p>\u003Cp>\u003Cb>Virtual Pre-Screen\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.\u003C/p>\u003Cp>If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.\u003C/p>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cp>At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$126,300 - $173,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The CRM Marketing Lead for CenterWell Customer Onboarding, Retention and Engagement defines and drives the strategic vision for customer lifecycle marketing initiatives that accelerate business growth and deepen customer relationships. This role translates data-driven insights into actionable strategies, shaping how engagement marketing influences overall business performance.This role operates across a broad range of complex challenges, from developing long-term engagement frameworks to optimizing journey and offer performance, ensuring alignment with organizational goals. By identifying opportunities, prioritizing initiatives, and guiding execution, this role plays a key part in advancing a cohesive, insight-led marketing strategy that delivers measurable impact for the CenterWell Marketing Pod.Define go-to-market strategy for CenterWell onboarding, retention and engagement journeys, aligned with enterprise goals and customer needs.Define and evolve the go-to-market strategy for CenterWell onboarding, retention and engagement, ensuring alignment with enterprise priorities, customer insights, and lifecycle needs.Architect integrated, multi-channel engagement strategies across email, direct mail, SMS, app, web, and assisted channels—guiding execution to ensure consistency, personalization, and measurable business impact.Establish and lead a strategic learning agenda by developing hypotheses, designing experiments, and translating performance insights into optimization opportunities and future growth strategies.Drive strategic planning within agile pod structures by setting priorities, aligning stakeholders, and ensuring work streams are focused on high-impact initiatives tied to key business outcomes.Proactively identify and mitigate risks, dependencies, and organizational barriers, influencing cross-functional teams to enable seamless execution and informed decision-making.Partner with product, analytics, and channel leaders to define and embed advanced personalization strategies, including Next Best Action (NBA) frameworks, across member touchpoints.Synthesize performance data into actionable insights, delivering strategic recommendations that inform roadmap development, investment decisions, and ongoing evolution of engagement strategies.Use your skills to make an impact  Required QualificationsBachelor's degree in Marketing, Business, Communications, or a related field or 4+ years of relevant experience.5+ years of experience in lifecycle, retention, or customer engagement marketing.2+ years of experience leading agile teams or cross-functional pods.Strong understanding of omni-channel marketing and journey orchestration.Experience with marketing automation platforms and CRM tools.Excellent facilitation, prioritization, and problem-solving skills.Preferred QualificationsExperience in healthcare, insurance, or other regulated industries.Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega).Exposure to agile marketing operating models and performance optimization frameworks.Additional InformationThis position operates on Eastern Standard Time (EST) hoursThis position might require occasional travelVirtual Pre-ScreenAs part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.Work-At-Home RequirementsAt minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-29-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1782488038000,"2026-06-26 17:34:53","2026-06-26T15:34:53.000Z",{"jsonldValid":13,"jsonld":98},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"CRM Lead, CenterWell Marketing\",\"description\":\"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The CRM Marketing Lead for CenterWell Customer Onboarding, Retention and Engagement defines and drives the strategic vision for customer lifecycle marketing initiatives that accelerate business growth and deepen customer relationships. This role translates data-driven insights into actionable strategies, shaping how engagement marketing influences overall business performance.\u003Cbr>\u003Cbr>This role operates across a broad range of complex challenges, from developing long-term engagement frameworks to optimizing journey and offer performance, ensuring alignment with organizational goals. By identifying opportunities, prioritizing initiatives, and guiding execution, this role plays a key part in advancing a cohesive, insight-led marketing strategy that delivers measurable impact for the CenterWell Marketing Pod.\u003Cp>Define go-to-market strategy for CenterWell onboarding, retention and engagement journeys, aligned with enterprise goals and customer needs.\u003C/p>\u003Cul>\u003Cli>\u003Cp>Define and evolve the go-to-market strategy for CenterWell onboarding, retention and engagement, ensuring alignment with enterprise priorities, customer insights, and lifecycle needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Architect integrated, multi-channel engagement strategies across email, direct mail, SMS, app, web, and assisted channels—guiding execution to ensure consistency, personalization, and measurable business impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Establish and lead a strategic learning agenda by developing hypotheses, designing experiments, and translating performance insights into optimization opportunities and future growth strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive strategic planning within agile pod structures by setting priorities, aligning stakeholders, and ensuring work streams are focused on high-impact initiatives tied to key business outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proactively identify and mitigate risks, dependencies, and organizational barriers, influencing cross-functional teams to enable seamless execution and informed decision-making.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with product, analytics, and channel leaders to define and embed advanced personalization strategies, including Next Best Action (NBA) frameworks, across member touchpoints.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Synthesize performance data into actionable insights, delivering strategic recommendations that inform roadmap development, investment decisions, and ongoing evolution of engagement strategies.\u003C/p>\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Marketing, Business, Communications, or a related field or 4+ years of relevant experience.\u003C/li>\u003Cli>5+ years of experience in lifecycle, retention, or customer engagement marketing.\u003C/li>\u003Cli>2+ years of experience leading agile teams or cross-functional pods.\u003C/li>\u003Cli>Strong understanding of omni-channel marketing and journey orchestration.\u003C/li>\u003Cli>Experience with marketing automation platforms and CRM tools.\u003C/li>\u003Cli>Excellent facilitation, prioritization, and problem-solving skills.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience in healthcare, insurance, or other regulated industries.\u003C/li>\u003Cli>Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega).\u003C/li>\u003Cli>Exposure to agile marketing operating models and performance optimization frameworks.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position operates on Eastern Standard Time (EST) hours\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position might require occasional travel\u003C/b>\u003C/p>\u003Cp>\u003Cb>Virtual Pre-Screen\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.\u003C/p>\u003Cp>If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.\u003C/p>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cp>At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$126,300 - $173,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>\",\"datePosted\":\"2026-06-26T15:34:53.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Humana\",\"sameAs\":\"https://careers.humana.com/\",\"logo\":\"https://logo.clearbit.com/careers.humana.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Humana\",\"value\":\"52f2aaf75d414b7a46517fbd4c255c5a3402fa56ff9851cce1ac23da2957b826\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Nationwide\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Nationwide\"}}}",1787839237517]