[{"data":1,"prerenderedAt":119},["ShallowReactive",2],{"$fHv2-EEMBO_QrQhVcbwTo2NnIleH60v13F4TWHvmlIyA":3,"$fnLfpExZJrkXyrF3_Phnqe9VbKSYaNUNHfk2O4IVgA4Q":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"city":10,"country":11,"remote":12,"employmentType":13,"department":15,"content_html":16,"content_text":17,"years":18,"createdAt":19,"updatedAtISO":20,"postedAtISO":21,"hasSalary":12,"salaryMin":18,"salaryMax":18,"currency":22,"promotionType":23,"isPaid":24,"schema":25},"edebda7d1b913970df1ddead69a31008017f4307d1c360b05c39b5b5fef7a0bb","head-of-member-retention-loyalty-gymnation-edebda7d","Head of Member Retention & Loyalty","GymNation","","Dubai","United Arab Emirates",false,[14],"Full-time","Marketing","\u003Cp>About the job\u003Cbr>(Relocation support available for exceptional candidates.)\u003C/p>\u003Cp>\u003C/p>\u003Cp>Head of Member Retention & Loyalty\u003C/p>\u003Cp>50+ gyms. 250,000+ members and expanding quickly!\u003C/p>\u003Cp>\u003C/p>\u003Cp>GymNation, the Middle East's fastest-growing fitness brand, is seeking a world-class Head of Member Retention & Loyalty to own churn, tenure and member lifetime value end-to-end. One of the first roles of its kind in the global fitness industry.\u003C/p>\u003Cp>\u003C/p>\u003Cp>We've become brilliant at getting people through the door. Now we're going to be the best in the world at keeping them. Every operator talks about churn - almost none have a senior leader who owns it. From a member's first workout to the moment they'd never dream of cancelling, the relationship is yours to design.\u003C/p>\u003Cp>\u003C/p>\u003Cp>You won't start from a blank page. A best-in-industry technology stack and established tech, data and CRM teams are here to put your ideas into action. You'll unite behavioural science, technology and creativity into one retention system. We leverage AI and automation across the business and expect you to advance us here. In retention, AI is the difference between reacting to cancellations and predicting them.\u003C/p>\u003Cp>\u003C/p>\u003Cp>We're growing fast, and so will your impact: exceptional visibility, direct influence on strategy, and the chance to build the retention playbook the rest of the industry will want to copy and can't.\u003C/p>\u003Cp>\u003C/p>\u003Cp>KEY RESPONSIBILITIES\u003C/p>\u003Cp>\u003C/p>\u003Cp>Retention Strategy & Ownership\u003C/p>\u003Cp>·      Own the retention strategy and be accountable for member churn, average length of stay and lifetime value across the business.\u003C/p>\u003Cp>·      Specify and sign off a single agreed view of retention performance - cohort curves, survival analysis, and voluntary versus involuntary churn.\u003C/p>\u003Cp>·      Diagnose why and when members leave, by segment, tenure, price point, joining channel, gym and market.\u003C/p>\u003Cp>·      Prioritise the levers by value at stake, and kill the ones that don't move the number.\u003C/p>\u003Cp>·      Own the multi-year roadmap that takes retention from a reporting line to a structural competitive advantage.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Behavioural Science, Onboarding & Habit Formation\u003C/p>\u003Cp>·      Redesign onboarding and the critical first 90 days around the behaviours that actually predict long-term membership.\u003C/p>\u003Cp>·      Identify and instrument our early-visit "magic number" - the visit frequency that separates a member who stays from one who lapses.\u003C/p>\u003Cp>·      Apply named behavioural science (habit loops, commitment devices, loss aversion, goal gradient, social proof, nudge theory) to real member journeys, not theory.\u003C/p>\u003Cp>·      Own the nudge architecture behind every journey - the timing, framing, defaults, choice sets and friction that decide whether a member acts, not just the message sent.\u003C/p>\u003Cp>·      Design the in-gym moments that matter: first workout, first class, first body scan, first personal goal, first friend made.\u003C/p>\u003Cp>·      Set the brief for Operations and in-gym teams so front desk and floor staff are an active part of the retention system.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Gamification\u003C/p>\u003Cp>·      Design and work with the tech team to ship gamification inside the GymNation app - streaks, badges, milestones, challenges, leaderboards and rewards.\u003C/p>\u003Cp>·      Build mechanics that drive genuine visit frequency and belonging, not vanity metrics, and retire what doesn't earn its place.\u003C/p>\u003Cp>·      Integrate body-composition and performance data so progress itself becomes the reward.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Loyalty Programmes\u003C/p>\u003Cp>·      Build and own the GymNation loyalty programme - tenure rewards, status tiers, partner perks and member benefits.\u003C/p>\u003Cp>·      Own the referral programme so loyalty compounds, and the win-back programme so lapsed members return.\u003C/p>\u003Cp>·      Create structural reasons to stay that competitors cannot copy, and that strengthen rather than discount the proposition.\u003C/p>\u003Cp>·      Own the reward economics so the programme demonstrably pays for itself in retained revenue.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Ancillary & Add-On Retention\u003C/p>\u003Cp>·      Own churn and tenure across the full product ladder, not just core membership - body-composition scanning, Recovery Rooms, hydration and in-gym retail, and premium or signature products.\u003C/p>\u003Cp>·      Track add-on churn separately from core churn. A member who drops one product but stays is a different problem to one who leaves altogether.\u003C/p>\u003Cp>·      Identify which add-ons are genuine retention anchors and which are simply incremental revenue, then own the attach-and-retain playbook: what is sold at join, what is sold later, and what actually extends core tenure.\u003C/p>\u003Cp>·      Design upgrade, downgrade and pause paths so that a cancellation becomes a downgrade rather than a loss.\u003C/p>\u003Cp>\u003C/p>\u003Cp>AI & the Member App\u003C/p>\u003Cp>·      Direct the roadmap for churn-risk scoring, personalised journeys and next-best-action in the app.\u003C/p>\u003Cp>·      Own and evolve the AI save-flow - matching the right save lever to every reason a member gives for leaving.\u003C/p>\u003Cp>·      Use AI to personalise content, goals, class recommendations and nudges at individual member level.\u003C/p>\u003Cp>·      Work with Technology and Data to move from rules-based triggers to predictive, continuously learning models.\u003C/p>\u003Cp>·      Set the standard for how AI is used responsibly with member data in every country we operate in.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Lifecycle Communications\u003C/p>\u003Cp>·      With the Head of CRM and wider marketing team, orchestrate every channel into one coherent member journey - email, push, SMS, WhatsApp, in-app, in-gym screens, TV and radio, and front-desk conversations.\u003C/p>\u003Cp>·      Launch and continuously improve lifecycle campaigns for onboarding, at-risk, lapsed, win-back and high-value members.\u003C/p>\u003Cp>·      Eliminate fragmented messaging that erodes trust, and govern contact frequency across the business.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Measurement, Experimentation & Reporting\u003C/p>\u003Cp>·      Run a continuous programme of experiments and A/B tests - designed properly, read honestly, and scaled only when they work.\u003C/p>\u003Cp>·      Quantify the revenue impact of every retention initiative and report it to leadership in commercial terms.\u003C/p>\u003Cp>·      Build the dashboards and scorecards that give leadership and gym managers real-time visibility.\u003C/p>\u003Cp>·      Benchmark against global operators and set the target that makes us best in class.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Team & Cross-Functional Leadership\u003C/p>\u003Cp>·      Build and lead the retention and loyalty function from the ground up.\u003C/p>\u003Cp>·      Work across Technology, Data, CRM, Marketing, Operations and Finance to make retention a company-wide priority, not a departmental initiative.\u003C/p>\u003Cp>·      Translate complex behavioural and analytical findings into executive-ready recommendations for the leadership team, board and investors.\u003C/p>\u003Cp>\u003C/p>\u003Cp>WHAT SUCCESS LOOKS LIKE\u003C/p>\u003Cp>\u003C/p>\u003Cp>The metrics you'll move\u003C/p>\u003Cp>·      Monthly and annual churn - the headline number you own.\u003C/p>\u003Cp>·      Member lifetime value and average length of stay.\u003C/p>\u003Cp>·      Visit frequency, and the percentage of members hitting the sticky threshold.\u003C/p>\u003Cp>·      Cancellation save-rate - members retained at the point of leaving.\u003C/p>\u003Cp>·      Add-on attach rate, add-on churn and ancillary revenue per member.\u003C/p>\u003Cp>·      App engagement, including DAU/MAU, streaks and challenge participation.\u003C/p>\u003Cp>·      Referral and win-back rates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>QUALIFICATIONS & SKILLS\u003C/p>\u003Cp>\u003C/p>\u003Cp>Experience\u003C/p>\u003Cp>·      5+ years in retention, loyalty, lifecycle marketing, CRM or customer experience, with at least 3 years leading or building a function.\u003C/p>\u003Cp>·      Track record of owning retention or loyalty in a consumer subscription business, with demonstrable impact on churn and lifetime value.\u003C/p>\u003Cp>·      You might come from anywhere - subscription tech, gaming, telco, fintech, streaming, e-commerce, hospitality or fitness. What matters is the instinct for behaviour, data and habit.\u003C/p>\u003Cp>·      Experience designing and launching a loyalty programme, gamification system or major lifecycle journey end-to-end, not just optimising one.\u003C/p>\u003Cp>·      Product-minded, with experience shipping features or journeys inside a mobile app alongside product and engineering teams.\u003C/p>\u003Cp>·      Multi-product or add-on subscription experience is a strong advantage - tiering, attach and cross-sell, downgrade paths and product-ladder economics - as is multi-market or multi-language experience.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Technical Requirements\u003C/p>\u003Cp>·      Data-literate and hands-on - cohort analysis, survival curves, LTV modelling, churn drivers and segmentation.\u003C/p>\u003Cp>·      Strong understanding of A/B testing, experiment design, statistical significance and the traps in both.\u003C/p>\u003Cp>·      Familiarity with subscription billing platforms, recurring-payment lifecycles, dunning and involuntary churn.\u003C/p>\u003Cp>·      Comfortable using AI tools (LLMs, agents, Claude Code) to accelerate workflows and multiply your output.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Mindset\u003C/p>\u003Cp>·      Behavioural science fluent - can name the science and apply it to a real member journey.\u003C/p>\u003Cp>·      Commercially minded - sees retention as revenue, not a soft metric, and can defend every investment in those terms.\u003C/p>\u003Cp>·      Builder mentality - energised by a blank page, a world-first mandate and the chance to define the role rather than inherit it.\u003C/p>\u003Cp>·      Exceptional communicator - can align Tech, Data, Marketing and Operations behind one retention goal.\u003C/p>\u003Cp>·      Strategic thinker who can zoom out to set direction and zoom in to write the push notification copy when it matters.\u003C/p>\u003Cp>·      Intellectually honest - reads experiment results as they are, not as they were hoped to be.\u003C/p>\u003Cp>·      AI-forward - sees AI tools as core to how a modern retention function operates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>WHY GYMNATION?\u003C/p>\u003Cp>·      A genuine world-first. Very few gyms on the planet have this role. You'll define it, and set the benchmark others follow.\u003C/p>\u003Cp>·      Real tools already in motion - a new member app, an AI cancellation save-flow, body-composition scanning, a modern data stack and more.\u003C/p>\u003Cp>·      Scale and pace - three fast-growing markets already, with international expansion underway.\u003C/p>\u003Cp>·      Competitive salary, benefits, and eligibility for GymNation's Long Term Equity Incentive Plan (LTIP).\u003C/p>\u003Cp>·      Certified as a Great Place to Work, from the results of an all-GymNation staff survey.\u003C/p>\u003Cp>·      Relocation support available for exceptional candidates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>If this sounds like the perfect role for you, or someone you know, please apply and our HR team will be in touch asap with shortlisted candidates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>We look forward to hearing from you!\u003C/p>","About the job\n(Relocation support available for exceptional candidates.)\n\n\n\nHead of Member Retention & Loyalty\n\n50+ gyms. 250,000+ members and expanding quickly!\n\n\n\nGymNation, the Middle East's fastest-growing fitness brand, is seeking a world-class Head of Member Retention & Loyalty to own churn, tenure and member lifetime value end-to-end. One of the first roles of its kind in the global fitness industry.\n\n\n\nWe've become brilliant at getting people through the door. Now we're going to be the best in the world at keeping them. Every operator talks about churn - almost none have a senior leader who owns it. From a member's first workout to the moment they'd never dream of cancelling, the relationship is yours to design.\n\n\n\nYou won't start from a blank page. A best-in-industry technology stack and established tech, data and CRM teams are here to put your ideas into action. You'll unite behavioural science, technology and creativity into one retention system. We leverage AI and automation across the business and expect you to advance us here. In retention, AI is the difference between reacting to cancellations and predicting them.\n\n\n\nWe're growing fast, and so will your impact: exceptional visibility, direct influence on strategy, and the chance to build the retention playbook the rest of the industry will want to copy and can't.\n\n\n\nKEY RESPONSIBILITIES\n\n\n\nRetention Strategy & Ownership\n\n·      Own the retention strategy and be accountable for member churn, average length of stay and lifetime value across the business.\n\n·      Specify and sign off a single agreed view of retention performance - cohort curves, survival analysis, and voluntary versus involuntary churn.\n\n·      Diagnose why and when members leave, by segment, tenure, price point, joining channel, gym and market.\n\n·      Prioritise the levers by value at stake, and kill the ones that don't move the number.\n\n·      Own the multi-year roadmap that takes retention from a reporting line to a structural competitive advantage.\n\n\n\nBehavioural Science, Onboarding & Habit Formation\n\n·      Redesign onboarding and the critical first 90 days around the behaviours that actually predict long-term membership.\n\n·      Identify and instrument our early-visit \"magic number\" - the visit frequency that separates a member who stays from one who lapses.\n\n·      Apply named behavioural science (habit loops, commitment devices, loss aversion, goal gradient, social proof, nudge theory) to real member journeys, not theory.\n\n·      Own the nudge architecture behind every journey - the timing, framing, defaults, choice sets and friction that decide whether a member acts, not just the message sent.\n\n·      Design the in-gym moments that matter: first workout, first class, first body scan, first personal goal, first friend made.\n\n·      Set the brief for Operations and in-gym teams so front desk and floor staff are an active part of the retention system.\n\n\n\nGamification\n\n·      Design and work with the tech team to ship gamification inside the GymNation app - streaks, badges, milestones, challenges, leaderboards and rewards.\n\n·      Build mechanics that drive genuine visit frequency and belonging, not vanity metrics, and retire what doesn't earn its place.\n\n·      Integrate body-composition and performance data so progress itself becomes the reward.\n\n\n\nLoyalty Programmes\n\n·      Build and own the GymNation loyalty programme - tenure rewards, status tiers, partner perks and member benefits.\n\n·      Own the referral programme so loyalty compounds, and the win-back programme so lapsed members return.\n\n·      Create structural reasons to stay that competitors cannot copy, and that strengthen rather than discount the proposition.\n\n·      Own the reward economics so the programme demonstrably pays for itself in retained revenue.\n\n\n\nAncillary & Add-On Retention\n\n·      Own churn and tenure across the full product ladder, not just core membership - body-composition scanning, Recovery Rooms, hydration and in-gym retail, and premium or signature products.\n\n·      Track add-on churn separately from core churn. A member who drops one product but stays is a different problem to one who leaves altogether.\n\n·      Identify which add-ons are genuine retention anchors and which are simply incremental revenue, then own the attach-and-retain playbook: what is sold at join, what is sold later, and what actually extends core tenure.\n\n·      Design upgrade, downgrade and pause paths so that a cancellation becomes a downgrade rather than a loss.\n\n\n\nAI & the Member App\n\n·      Direct the roadmap for churn-risk scoring, personalised journeys and next-best-action in the app.\n\n·      Own and evolve the AI save-flow - matching the right save lever to every reason a member gives for leaving.\n\n·      Use AI to personalise content, goals, class recommendations and nudges at individual member level.\n\n·      Work with Technology and Data to move from rules-based triggers to predictive, continuously learning models.\n\n·      Set the standard for how AI is used responsibly with member data in every country we operate in.\n\n\n\nLifecycle Communications\n\n·      With the Head of CRM and wider marketing team, orchestrate every channel into one coherent member journey - email, push, SMS, WhatsApp, in-app, in-gym screens, TV and radio, and front-desk conversations.\n\n·      Launch and continuously improve lifecycle campaigns for onboarding, at-risk, lapsed, win-back and high-value members.\n\n·      Eliminate fragmented messaging that erodes trust, and govern contact frequency across the business.\n\n\n\nMeasurement, Experimentation & Reporting\n\n·      Run a continuous programme of experiments and A/B tests - designed properly, read honestly, and scaled only when they work.\n\n·      Quantify the revenue impact of every retention initiative and report it to leadership in commercial terms.\n\n·      Build the dashboards and scorecards that give leadership and gym managers real-time visibility.\n\n·      Benchmark against global operators and set the target that makes us best in class.\n\n\n\nTeam & Cross-Functional Leadership\n\n·      Build and lead the retention and loyalty function from the ground up.\n\n·      Work across Technology, Data, CRM, Marketing, Operations and Finance to make retention a company-wide priority, not a departmental initiative.\n\n·      Translate complex behavioural and analytical findings into executive-ready recommendations for the leadership team, board and investors.\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n\n\nThe metrics you'll move\n\n·      Monthly and annual churn - the headline number you own.\n\n·      Member lifetime value and average length of stay.\n\n·      Visit frequency, and the percentage of members hitting the sticky threshold.\n\n·      Cancellation save-rate - members retained at the point of leaving.\n\n·      Add-on attach rate, add-on churn and ancillary revenue per member.\n\n·      App engagement, including DAU/MAU, streaks and challenge participation.\n\n·      Referral and win-back rates.\n\n\n\nQUALIFICATIONS & SKILLS\n\n\n\nExperience\n\n·      5+ years in retention, loyalty, lifecycle marketing, CRM or customer experience, with at least 3 years leading or building a function.\n\n·      Track record of owning retention or loyalty in a consumer subscription business, with demonstrable impact on churn and lifetime value.\n\n·      You might come from anywhere - subscription tech, gaming, telco, fintech, streaming, e-commerce, hospitality or fitness. What matters is the instinct for behaviour, data and habit.\n\n·      Experience designing and launching a loyalty programme, gamification system or major lifecycle journey end-to-end, not just optimising one.\n\n·      Product-minded, with experience shipping features or journeys inside a mobile app alongside product and engineering teams.\n\n·      Multi-product or add-on subscription experience is a strong advantage - tiering, attach and cross-sell, downgrade paths and product-ladder economics - as is multi-market or multi-language experience.\n\n\n\nTechnical Requirements\n\n·      Data-literate and hands-on - cohort analysis, survival curves, LTV modelling, churn drivers and segmentation.\n\n·      Strong understanding of A/B testing, experiment design, statistical significance and the traps in both.\n\n·      Familiarity with subscription billing platforms, recurring-payment lifecycles, dunning and involuntary churn.\n\n·      Comfortable using AI tools (LLMs, agents, Claude Code) to accelerate workflows and multiply your output.\n\n\n\nMindset\n\n·      Behavioural science fluent - can name the science and apply it to a real member journey.\n\n·      Commercially minded - sees retention as revenue, not a soft metric, and can defend every investment in those terms.\n\n·      Builder mentality - energised by a blank page, a world-first mandate and the chance to define the role rather than inherit it.\n\n·      Exceptional communicator - can align Tech, Data, Marketing and Operations behind one retention goal.\n\n·      Strategic thinker who can zoom out to set direction and zoom in to write the push notification copy when it matters.\n\n·      Intellectually honest - reads experiment results as they are, not as they were hoped to be.\n\n·      AI-forward - sees AI tools as core to how a modern retention function operates.\n\n\n\nWHY GYMNATION?\n\n·      A genuine world-first. Very few gyms on the planet have this role. You'll define it, and set the benchmark others follow.\n\n·      Real tools already in motion - a new member app, an AI cancellation save-flow, body-composition scanning, a modern data stack and more.\n\n·      Scale and pace - three fast-growing markets already, with international expansion underway.\n\n·      Competitive salary, benefits, and eligibility for GymNation's Long Term Equity Incentive Plan (LTIP).\n\n·      Certified as a Great Place to Work, from the results of an all-GymNation staff survey.\n\n·      Relocation support available for exceptional candidates.\n\n\n\nIf this sounds like the perfect role for you, or someone you know, please apply and our HR team will be in touch asap with shortlisted candidates.\n\n\n\nWe look forward to hearing from you!",0,1786434513709,"2026-08-11 11:31:07","2026-08-10T07:45:00.000Z","USD","paid",true,{"jsonldValid":24,"jsonld":26},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Head of Member Retention & Loyalty\",\"description\":\"\u003Cp>About the job\u003Cbr>(Relocation support available for exceptional candidates.)\u003C/p>\u003Cp>\u003C/p>\u003Cp>Head of Member Retention & Loyalty\u003C/p>\u003Cp>50+ gyms. 250,000+ members and expanding quickly!\u003C/p>\u003Cp>\u003C/p>\u003Cp>GymNation, the Middle East's fastest-growing fitness brand, is seeking a world-class Head of Member Retention & Loyalty to own churn, tenure and member lifetime value end-to-end. One of the first roles of its kind in the global fitness industry.\u003C/p>\u003Cp>\u003C/p>\u003Cp>We've become brilliant at getting people through the door. Now we're going to be the best in the world at keeping them. Every operator talks about churn - almost none have a senior leader who owns it. From a member's first workout to the moment they'd never dream of cancelling, the relationship is yours to design.\u003C/p>\u003Cp>\u003C/p>\u003Cp>You won't start from a blank page. A best-in-industry technology stack and established tech, data and CRM teams are here to put your ideas into action. You'll unite behavioural science, technology and creativity into one retention system. We leverage AI and automation across the business and expect you to advance us here. In retention, AI is the difference between reacting to cancellations and predicting them.\u003C/p>\u003Cp>\u003C/p>\u003Cp>We're growing fast, and so will your impact: exceptional visibility, direct influence on strategy, and the chance to build the retention playbook the rest of the industry will want to copy and can't.\u003C/p>\u003Cp>\u003C/p>\u003Cp>KEY RESPONSIBILITIES\u003C/p>\u003Cp>\u003C/p>\u003Cp>Retention Strategy & Ownership\u003C/p>\u003Cp>·      Own the retention strategy and be accountable for member churn, average length of stay and lifetime value across the business.\u003C/p>\u003Cp>·      Specify and sign off a single agreed view of retention performance - cohort curves, survival analysis, and voluntary versus involuntary churn.\u003C/p>\u003Cp>·      Diagnose why and when members leave, by segment, tenure, price point, joining channel, gym and market.\u003C/p>\u003Cp>·      Prioritise the levers by value at stake, and kill the ones that don't move the number.\u003C/p>\u003Cp>·      Own the multi-year roadmap that takes retention from a reporting line to a structural competitive advantage.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Behavioural Science, Onboarding & Habit Formation\u003C/p>\u003Cp>·      Redesign onboarding and the critical first 90 days around the behaviours that actually predict long-term membership.\u003C/p>\u003Cp>·      Identify and instrument our early-visit "magic number" - the visit frequency that separates a member who stays from one who lapses.\u003C/p>\u003Cp>·      Apply named behavioural science (habit loops, commitment devices, loss aversion, goal gradient, social proof, nudge theory) to real member journeys, not theory.\u003C/p>\u003Cp>·      Own the nudge architecture behind every journey - the timing, framing, defaults, choice sets and friction that decide whether a member acts, not just the message sent.\u003C/p>\u003Cp>·      Design the in-gym moments that matter: first workout, first class, first body scan, first personal goal, first friend made.\u003C/p>\u003Cp>·      Set the brief for Operations and in-gym teams so front desk and floor staff are an active part of the retention system.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Gamification\u003C/p>\u003Cp>·      Design and work with the tech team to ship gamification inside the GymNation app - streaks, badges, milestones, challenges, leaderboards and rewards.\u003C/p>\u003Cp>·      Build mechanics that drive genuine visit frequency and belonging, not vanity metrics, and retire what doesn't earn its place.\u003C/p>\u003Cp>·      Integrate body-composition and performance data so progress itself becomes the reward.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Loyalty Programmes\u003C/p>\u003Cp>·      Build and own the GymNation loyalty programme - tenure rewards, status tiers, partner perks and member benefits.\u003C/p>\u003Cp>·      Own the referral programme so loyalty compounds, and the win-back programme so lapsed members return.\u003C/p>\u003Cp>·      Create structural reasons to stay that competitors cannot copy, and that strengthen rather than discount the proposition.\u003C/p>\u003Cp>·      Own the reward economics so the programme demonstrably pays for itself in retained revenue.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Ancillary & Add-On Retention\u003C/p>\u003Cp>·      Own churn and tenure across the full product ladder, not just core membership - body-composition scanning, Recovery Rooms, hydration and in-gym retail, and premium or signature products.\u003C/p>\u003Cp>·      Track add-on churn separately from core churn. A member who drops one product but stays is a different problem to one who leaves altogether.\u003C/p>\u003Cp>·      Identify which add-ons are genuine retention anchors and which are simply incremental revenue, then own the attach-and-retain playbook: what is sold at join, what is sold later, and what actually extends core tenure.\u003C/p>\u003Cp>·      Design upgrade, downgrade and pause paths so that a cancellation becomes a downgrade rather than a loss.\u003C/p>\u003Cp>\u003C/p>\u003Cp>AI & the Member App\u003C/p>\u003Cp>·      Direct the roadmap for churn-risk scoring, personalised journeys and next-best-action in the app.\u003C/p>\u003Cp>·      Own and evolve the AI save-flow - matching the right save lever to every reason a member gives for leaving.\u003C/p>\u003Cp>·      Use AI to personalise content, goals, class recommendations and nudges at individual member level.\u003C/p>\u003Cp>·      Work with Technology and Data to move from rules-based triggers to predictive, continuously learning models.\u003C/p>\u003Cp>·      Set the standard for how AI is used responsibly with member data in every country we operate in.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Lifecycle Communications\u003C/p>\u003Cp>·      With the Head of CRM and wider marketing team, orchestrate every channel into one coherent member journey - email, push, SMS, WhatsApp, in-app, in-gym screens, TV and radio, and front-desk conversations.\u003C/p>\u003Cp>·      Launch and continuously improve lifecycle campaigns for onboarding, at-risk, lapsed, win-back and high-value members.\u003C/p>\u003Cp>·      Eliminate fragmented messaging that erodes trust, and govern contact frequency across the business.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Measurement, Experimentation & Reporting\u003C/p>\u003Cp>·      Run a continuous programme of experiments and A/B tests - designed properly, read honestly, and scaled only when they work.\u003C/p>\u003Cp>·      Quantify the revenue impact of every retention initiative and report it to leadership in commercial terms.\u003C/p>\u003Cp>·      Build the dashboards and scorecards that give leadership and gym managers real-time visibility.\u003C/p>\u003Cp>·      Benchmark against global operators and set the target that makes us best in class.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Team & Cross-Functional Leadership\u003C/p>\u003Cp>·      Build and lead the retention and loyalty function from the ground up.\u003C/p>\u003Cp>·      Work across Technology, Data, CRM, Marketing, Operations and Finance to make retention a company-wide priority, not a departmental initiative.\u003C/p>\u003Cp>·      Translate complex behavioural and analytical findings into executive-ready recommendations for the leadership team, board and investors.\u003C/p>\u003Cp>\u003C/p>\u003Cp>WHAT SUCCESS LOOKS LIKE\u003C/p>\u003Cp>\u003C/p>\u003Cp>The metrics you'll move\u003C/p>\u003Cp>·      Monthly and annual churn - the headline number you own.\u003C/p>\u003Cp>·      Member lifetime value and average length of stay.\u003C/p>\u003Cp>·      Visit frequency, and the percentage of members hitting the sticky threshold.\u003C/p>\u003Cp>·      Cancellation save-rate - members retained at the point of leaving.\u003C/p>\u003Cp>·      Add-on attach rate, add-on churn and ancillary revenue per member.\u003C/p>\u003Cp>·      App engagement, including DAU/MAU, streaks and challenge participation.\u003C/p>\u003Cp>·      Referral and win-back rates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>QUALIFICATIONS & SKILLS\u003C/p>\u003Cp>\u003C/p>\u003Cp>Experience\u003C/p>\u003Cp>·      5+ years in retention, loyalty, lifecycle marketing, CRM or customer experience, with at least 3 years leading or building a function.\u003C/p>\u003Cp>·      Track record of owning retention or loyalty in a consumer subscription business, with demonstrable impact on churn and lifetime value.\u003C/p>\u003Cp>·      You might come from anywhere - subscription tech, gaming, telco, fintech, streaming, e-commerce, hospitality or fitness. What matters is the instinct for behaviour, data and habit.\u003C/p>\u003Cp>·      Experience designing and launching a loyalty programme, gamification system or major lifecycle journey end-to-end, not just optimising one.\u003C/p>\u003Cp>·      Product-minded, with experience shipping features or journeys inside a mobile app alongside product and engineering teams.\u003C/p>\u003Cp>·      Multi-product or add-on subscription experience is a strong advantage - tiering, attach and cross-sell, downgrade paths and product-ladder economics - as is multi-market or multi-language experience.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Technical Requirements\u003C/p>\u003Cp>·      Data-literate and hands-on - cohort analysis, survival curves, LTV modelling, churn drivers and segmentation.\u003C/p>\u003Cp>·      Strong understanding of A/B testing, experiment design, statistical significance and the traps in both.\u003C/p>\u003Cp>·      Familiarity with subscription billing platforms, recurring-payment lifecycles, dunning and involuntary churn.\u003C/p>\u003Cp>·      Comfortable using AI tools (LLMs, agents, Claude Code) to accelerate workflows and multiply your output.\u003C/p>\u003Cp>\u003C/p>\u003Cp>Mindset\u003C/p>\u003Cp>·      Behavioural science fluent - can name the science and apply it to a real member journey.\u003C/p>\u003Cp>·      Commercially minded - sees retention as revenue, not a soft metric, and can defend every investment in those terms.\u003C/p>\u003Cp>·      Builder mentality - energised by a blank page, a world-first mandate and the chance to define the role rather than inherit it.\u003C/p>\u003Cp>·      Exceptional communicator - can align Tech, Data, Marketing and Operations behind one retention goal.\u003C/p>\u003Cp>·      Strategic thinker who can zoom out to set direction and zoom in to write the push notification copy when it matters.\u003C/p>\u003Cp>·      Intellectually honest - reads experiment results as they are, not as they were hoped to be.\u003C/p>\u003Cp>·      AI-forward - sees AI tools as core to how a modern retention function operates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>WHY GYMNATION?\u003C/p>\u003Cp>·      A genuine world-first. Very few gyms on the planet have this role. You'll define it, and set the benchmark others follow.\u003C/p>\u003Cp>·      Real tools already in motion - a new member app, an AI cancellation save-flow, body-composition scanning, a modern data stack and more.\u003C/p>\u003Cp>·      Scale and pace - three fast-growing markets already, with international expansion underway.\u003C/p>\u003Cp>·      Competitive salary, benefits, and eligibility for GymNation's Long Term Equity Incentive Plan (LTIP).\u003C/p>\u003Cp>·      Certified as a Great Place to Work, from the results of an all-GymNation staff survey.\u003C/p>\u003Cp>·      Relocation support available for exceptional candidates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>If this sounds like the perfect role for you, or someone you know, please apply and our HR team will be in touch asap with shortlisted candidates.\u003C/p>\u003Cp>\u003C/p>\u003Cp>We look forward to hearing from you!\u003C/p>\",\"datePosted\":\"2026-08-10T07:45:00.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"GymNation\",\"sameAs\":\"https://gymnation.com/\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"GymNation\",\"value\":\"edebda7d1b913970df1ddead69a31008017f4307d1c360b05c39b5b5fef7a0bb\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Dubai\",\"addressCountry\":\"AE\"}}}",{"jobs":28},[29,47,53,71,87,104],{"id":30,"slug":31,"title":32,"companyname":33,"companylogo":34,"companyTagline":35,"companyIndustry":36,"city":37,"country":9,"remote":12,"employmentType":38,"department":15,"content_html":39,"content_text":40,"years":18,"createdAt":41,"updatedAtISO":42,"postedAtISO":43,"hasSalary":12,"salaryMin":44,"salaryMax":45,"currency":22,"isPaid":12,"schema":46},"15bd39d76841da71414f05ce7c027353a622552a1d26515df5848e10377b3b00","clinical-retention-specialist-south-fl-tn-ga-sc-at-insulet-corporation-0b898356b3","Clinical Retention Specialist (South - FL, TN, GA, SC)","Insulet Corporation","https://logo.clearbit.com/insulet.com","Creating a better world through innovative technology that improves the lives of people with diabetes. #Podders","Medical Equipment Manufacturing","2 Locations",[14],"\u003Cp>Job Summary\u003C/p>Clinical Retention Specialist\u003Cbr>Overview\u003Cbr>The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\u003Cbr>The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\u003Cbr>________________________________________\u003Cbr>Key Responsibilities\u003Cbr>Clinical Expertise & Education\u003Cbr>•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\u003Cbr>•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\u003Cbr>•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\u003Cbr>•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\u003Cbr>•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\u003Cbr>•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\u003Cbr>•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\u003Cbr>Customer & Healthcare Provider Engagement / Retention (Sales Based)\u003Cbr>•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\u003Cbr>\u003Cbr>•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\u003Cbr>\u003Cbr>•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\u003Cbr>\u003Cbr>•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\u003Cbr>\u003Cbr>•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \u003Cbr>\u003Cbr>•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\u003Cbr>\u003Cbr>•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\u003Cbr>\u003Cbr>•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\u003Cbr>\u003Cbr>•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\u003Cbr>________________________________________\u003Cbr>Cross Functional Collaboration\u003Cbr>•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\u003Cbr>\u003Cbr>•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\u003Cbr>\u003Cbr>•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\u003Cbr>\u003Cbr>•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\u003Cbr>\u003Cbr>•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\u003Cbr>Data Analysis & Documentation\u003Cbr>•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\u003Cbr>•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\u003Cbr>\u003Cbr>•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\u003Cbr>\u003Cbr>•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\u003Cbr>Education & Experience\u003Cbr>•\tBachelor’s degree required.\u003Cbr>•\tActive, professional clinical credentials required, such as: \u003Cbr>o\tRegistered Nurse (RN)\u003Cbr>o\tRegistered Dietitian (RD)\u003Cbr>•\t3+ years of experience training and/or supporting insulin pump patients.\u003Cbr>•\tDirect experience working with healthcare providers in a diabetes care setting.\u003Cbr>•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\u003Cbr>•\tAbility to maintain all required professional licensure and Omnipod product certifications.\u003Cbr>•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\u003Cbr>________________________________________\u003Cbr>Skills & Competencies\u003Cbr>•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\u003Cbr>•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\u003Cbr>•\tConsultative, influence based approach to customer engagement and retention.\u003Cbr>•\tProven ability to build trust and long term relationships in a remote, phone based environment.\u003Cbr>•\tStrong problem solving, workflow optimization, and objection handling skills.\u003Cbr>•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\u003Cbr>•\tProficiency in Microsoft Office and Salesforce.\u003Cbr>•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\u003Cbr>________________________________________\u003Cbr>Physical & Work Requirements\u003Cbr>•\tRemote position – must live in assigned geographic region \u003Cbr>•\tHome workspace must meet company security and productivity standards.\u003Cbr>•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\u003Cbr>•\tManual dexterity required for computer and headset use.\u003Cbr>•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed

Clinical Retention Specialist\nOverview\nThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\nThe ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\n________________________________________\nKey Responsibilities\nClinical Expertise & Education\n•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\n•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\n•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\n•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\n•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\n•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\n•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\nCustomer & Healthcare Provider Engagement / Retention (Sales Based)\n•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\n\n•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\n\n•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\n\n•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\n\n•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \n\n•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\n\n•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\n\n•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\n\n•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\n________________________________________\nCross Functional Collaboration\n•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\n\n•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\n\n•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\n\n•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\n\n•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\nData Analysis & Documentation\n•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\n•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\n\n•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\n\n•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\nEducation & Experience\n•\tBachelor’s degree required.\n•\tActive, professional clinical credentials required, such as: \no\tRegistered Nurse (RN)\no\tRegistered Dietitian (RD)\n•\t3+ years of experience training and/or supporting insulin pump patients.\n•\tDirect experience working with healthcare providers in a diabetes care setting.\n•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\n•\tAbility to maintain all required professional licensure and Omnipod product certifications.\n•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\n________________________________________\nSkills & Competencies\n•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\n•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\n•\tConsultative, influence based approach to customer engagement and retention.\n•\tProven ability to build trust and long term relationships in a remote, phone based environment.\n•\tStrong problem solving, workflow optimization, and objection handling skills.\n•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\n•\tProficiency in Microsoft Office and Salesforce.\n•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\n________________________________________\nPhysical & Work Requirements\n•\tRemote position – must live in assigned geographic region \n•\tHome workspace must meet company security and productivity standards.\n•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\n•\tManual dexterity required for computer and headset use.\n•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed\u003Cp>Additional Information:\u003C/p>

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.\u003Cp>Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.\u003Cbr>\u003Cbr>We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!\u003C/p>\u003Cp>At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\u003C/p>\u003Cp>(Know Your Rights)\u003C/p>","Job SummaryClinical Retention SpecialistOverviewThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.________________________________________Key ResponsibilitiesClinical Expertise & Education•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.Customer & Healthcare Provider Engagement / Retention (Sales Based)•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. •\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.________________________________________Cross Functional Collaboration•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________Data Analysis & Documentation•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________Education & Experience•\tBachelor’s degree required.•\tActive, professional clinical credentials required, such as: o\tRegistered Nurse (RN)o\tRegistered Dietitian (RD)•\t3+ years of experience training and/or supporting insulin pump patients.•\tDirect experience working with healthcare providers in a diabetes care setting.•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.•\tAbility to maintain all required professional licensure and Omnipod product certifications.•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.________________________________________Skills & Competencies•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.•\tConsultative, influence based approach to customer engagement and retention.•\tProven ability to build trust and long term relationships in a remote, phone based environment.•\tStrong problem solving, workflow optimization, and objection handling skills.•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.•\tProficiency in Microsoft Office and Salesforce.•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.________________________________________Physical & Work Requirements•\tRemote position – must live in assigned geographic region •\tHome workspace must meet company security and productivity standards.•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.•\tManual dexterity required for computer and headset use.•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed

Clinical Retention Specialist\nOverview\nThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\nThe ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\n________________________________________\nKey Responsibilities\nClinical Expertise & Education\n•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\n•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\n•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\n•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\n•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\n•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\n•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\nCustomer & Healthcare Provider Engagement / Retention (Sales Based)\n•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\n\n•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\n\n•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\n\n•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\n\n•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \n\n•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\n\n•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\n\n•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\n\n•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\n________________________________________\nCross Functional Collaboration\n•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\n\n•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\n\n•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\n\n•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\n\n•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\nData Analysis & Documentation\n•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\n•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\n\n•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\n\n•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\nEducation & Experience\n•\tBachelor’s degree required.\n•\tActive, professional clinical credentials required, such as: \no\tRegistered Nurse (RN)\no\tRegistered Dietitian (RD)\n•\t3+ years of experience training and/or supporting insulin pump patients.\n•\tDirect experience working with healthcare providers in a diabetes care setting.\n•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\n•\tAbility to maintain all required professional licensure and Omnipod product certifications.\n•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\n________________________________________\nSkills & Competencies\n•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\n•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\n•\tConsultative, influence based approach to customer engagement and retention.\n•\tProven ability to build trust and long term relationships in a remote, phone based environment.\n•\tStrong problem solving, workflow optimization, and objection handling skills.\n•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\n•\tProficiency in Microsoft Office and Salesforce.\n•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\n________________________________________\nPhysical & Work Requirements\n•\tRemote position – must live in assigned geographic region \n•\tHome workspace must meet company security and productivity standards.\n•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\n•\tManual dexterity required for computer and headset use.\n•\tAvailability for occasional evenings, weekends, holidays, and limited travel as neededAdditional Information:

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.(Know Your Rights)",1787823022000,"2026-08-27 11:32:12","2026-08-27T09:32:12.000Z",79300,118900,{"jsonldValid":12,"jsonld":9},{"id":48,"slug":49,"title":50,"companyname":33,"companylogo":34,"companyTagline":35,"companyIndustry":36,"city":37,"country":9,"remote":12,"employmentType":51,"department":15,"content_html":39,"content_text":40,"years":18,"createdAt":41,"updatedAtISO":42,"postedAtISO":43,"hasSalary":12,"salaryMin":44,"salaryMax":45,"currency":22,"isPaid":12,"schema":52},"427b8ad89688fcc98e385f28ca0ea8d14d168b75b305a371c6f0a025388b9031","clinical-retention-specialist-west-ca-az-co-hi-id-ks-at-insulet-corporation-e5613b37c8","Clinical Retention Specialist (West-CA, AZ, CO, HI, ID, KS)",[14],{"jsonldValid":12,"jsonld":9},{"id":54,"slug":55,"title":56,"companyname":57,"companylogo":58,"companyTagline":59,"companyIndustry":60,"city":61,"country":62,"remote":12,"employmentType":63,"department":15,"content_html":64,"content_text":65,"years":18,"createdAt":41,"updatedAtISO":66,"postedAtISO":67,"hasSalary":12,"salaryMin":18,"salaryMax":18,"currency":68,"isPaid":12,"schema":69},"280220021cffc2107c8f395488ff25dcb4a8d03591f48bb8690663c5fc3ae97a","crm-digital-product-manager-castrol-at-bp-c80d063eb5","CRM Digital Product Manager - Castrol","bp","https://logo.clearbit.com/bp.com","Reimagining energy for people and our planet #bpNetZero","Oil and Gas","India - Pune","India",[14],"\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>IT&S Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003C/h1>\u003Ch1>Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Shift timing : UK shift \u003C/b>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>About the role:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Key Accountabilities:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Understand external digital world - specifically new technologies, trends and applications\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutions\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Support the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM Strategy\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Develop a Castrol digital roadmap for CRM within sales and service areas\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work in partnership with development team to prioritise, co-develop and deploy digital products for market rollout\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Understand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solution\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU teams to activate, scale and manage digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify the right KPIs and track delivery for MVP and for transfer to BAU organisation\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work within relevant teams to ensure digital technologies are used and applied as required\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Act as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational change\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeys\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Hold customers accountable for aligning with digital Rules of the Game\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within Castrol\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>Note: Incumbent may be required to support multiple projects\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>You will work with :\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Work with PU/Market to deploy the CRM(Salesforce) solutions and IT tools\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Education\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Degree or equivalent experience or equivalent business qualification(s) is desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Exp\u003C/b>\u003C/u>\u003Cu>\u003Cb>erience\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Shown capability in digital product management or digital product ownership\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>E2E customer experience design / management experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Offer development & Innovation experience – in particular where enabled through digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Digital marketing/CRM experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Experience in Agile (e.g. Scrum) techniques desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Skills & Proficiencies\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Development of Digital Marketing Activities: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Project and Relationship Management: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Generating and applying insights – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer experience metrics – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer journey mapping – Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Loyalty management – Skillful\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Why join our team?\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!\u003C/h1>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is not available for remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>.\u003C/p>
\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Job Family Group: IT&S GroupJob Description: Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!Shift timing : UK shift About the role:This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.Key Accountabilities:Understand external digital world - specifically new technologies, trends and applicationsIdentify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutionsSupport the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM StrategyDevelop a Castrol digital roadmap for CRM within sales and service areasWork in partnership with development team to prioritise, co-develop and deploy digital products for market rolloutUnderstand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solutionWork with PU teams to activate, scale and manage digital touchpointsIdentify the right KPIs and track delivery for MVP and for transfer to BAU organisationWork within relevant teams to ensure digital technologies are used and applied as requiredAct as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational changeWork with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeysHold customers accountable for aligning with digital Rules of the GameIdentify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within CastrolNote: Incumbent may be required to support multiple projectsYou will work with :Work with PU/Market to deploy the CRM(Salesforce) solutions and IT toolsEducationDegree or equivalent experience or equivalent business qualification(s) is desirableExperienceShown capability in digital product management or digital product ownershipE2E customer experience design / management experienceOffer development & Innovation experience – in particular where enabled through digital touchpointsDigital marketing/CRM experienceExperience in Agile (e.g. Scrum) techniques desirableSkills & ProficienciesDevelopment of Digital Marketing Activities: MasteryProject and Relationship Management: MasteryGenerating and applying insights – SkillfulCustomer experience metrics – SkillfulCustomer journey mapping – MasteryLoyalty management – SkillfulWhy join our team?We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!Travel Requirement:Negligible travel should be expected with this roleRelocation Assistance:This role is eligible for relocation within countryRemote Type:This position is not available for remote workingSkills:.
​Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.","2026-08-27 11:32:13","2026-08-27T09:32:13.000Z","INR",{"jsonldValid":24,"jsonld":70},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"CRM Digital Product Manager - Castrol\",\"description\":\"\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>IT&S Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003C/h1>\u003Ch1>Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Shift timing : UK shift \u003C/b>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>About the role:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Key Accountabilities:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Understand external digital world - specifically new technologies, trends and applications\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutions\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Support the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM Strategy\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Develop a Castrol digital roadmap for CRM within sales and service areas\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work in partnership with development team to prioritise, co-develop and deploy digital products for market rollout\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Understand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solution\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU teams to activate, scale and manage digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify the right KPIs and track delivery for MVP and for transfer to BAU organisation\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work within relevant teams to ensure digital technologies are used and applied as required\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Act as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational change\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeys\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Hold customers accountable for aligning with digital Rules of the Game\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within Castrol\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>Note: Incumbent may be required to support multiple projects\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>You will work with :\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Work with PU/Market to deploy the CRM(Salesforce) solutions and IT tools\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Education\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Degree or equivalent experience or equivalent business qualification(s) is desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Exp\u003C/b>\u003C/u>\u003Cu>\u003Cb>erience\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Shown capability in digital product management or digital product ownership\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>E2E customer experience design / management experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Offer development & Innovation experience – in particular where enabled through digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Digital marketing/CRM experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Experience in Agile (e.g. Scrum) techniques desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Skills & Proficiencies\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Development of Digital Marketing Activities: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Project and Relationship Management: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Generating and applying insights – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer experience metrics – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer journey mapping – Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Loyalty management – Skillful\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Why join our team?\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!\u003C/h1>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is not available for remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>.\u003C/p>
\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"280220021cffc2107c8f395488ff25dcb4a8d03591f48bb8690663c5fc3ae97a\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"India - Pune\",\"addressCountry\":\"IN\"}}}",{"id":72,"slug":73,"title":74,"companyname":75,"companylogo":76,"companyIndustry":77,"city":78,"country":79,"remote":24,"employmentType":80,"department":15,"content_html":81,"content_text":82,"years":18,"createdAt":41,"updatedAtISO":42,"postedAtISO":43,"hasSalary":12,"salaryMin":83,"salaryMax":84,"currency":22,"isPaid":12,"schema":85},"a6add66c7ad358baad471257fb6c948e9182fa94b401f3741b0691a63029d75a","group-retention-executive-at-humana-2997338692","Group Retention Executive","Humana","https://logo.clearbit.com/careers.humana.com","Insurance","Remote Nationwide","Nationwide",[14],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003Cp>Humana is looking for a dedicated, detail-oriented, and responsible \u003Cb>Group Retention Executive \u003C/b>who is looking for an opportunity for growth in a progressive organization.\u003C/p>\u003Cp>The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003C/p>\u003Cp>\u003Cb>\u003Ci>Responsibilities Include:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.\u003C/li>\u003Cli>Build relationships with brokers and agents.\u003C/li>\u003Cli>Achieve retention sales goals and add on sales goals for defined book of business.\u003C/li>\u003Cli>Develop and oversee customer retention campaigns.\u003C/li>\u003Cli>Product Lines: Dental, Vision, Life, Disability, and EAP\u003C/li>\u003Cli>Liaison between assigned clients and Humana internal areas for escalated issues.\u003C/li>\u003Cli>May represent Humana at community events, associations and industry organizations.\u003C/li>\u003Cli>Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.\u003C/li>\u003Cli>Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>\u003Ci>Required Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>2+ years' experience selling or retaining within the employer group insurance environment.\u003C/li>\u003Cli>Understanding of employer procurement process\u003C/li>\u003Cli>Client management experience\u003C/li>\u003Cli>Business and Financial Acumen\u003C/li>\u003Cli>Develop positive, collaborative client relationships.\u003C/li>\u003Cli>Active life and health license\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Preferred Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong communicator- written, verbal and presentation skills\u003C/li>\u003Cli>Bi-lingual (English/Spanish)\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.\u003Cp>\u003Cbr> \u003C/p>$48,800 - $115,900 per year\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Humana is looking for a dedicated, detail-oriented, and responsible Group Retention Executive who is looking for an opportunity for growth in a progressive organization.The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Responsibilities Include:Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.Build relationships with brokers and agents.Achieve retention sales goals and add on sales goals for defined book of business.Develop and oversee customer retention campaigns.Product Lines: Dental, Vision, Life, Disability, and EAPLiaison between assigned clients and Humana internal areas for escalated issues.May represent Humana at community events, associations and industry organizations.Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.Use your skills to make an impact  Required Qualifications:2+ years' experience selling or retaining within the employer group insurance environment.Understanding of employer procurement processClient management experienceBusiness and Financial AcumenDevelop positive, collaborative client relationships.Active life and health licensePreferred Qualifications:Strong communicator- written, verbal and presentation skillsBi-lingual (English/Spanish)Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements. $48,800 - $115,900 per year Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",48800,115900,{"jsonldValid":24,"jsonld":86},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Group Retention Executive\",\"description\":\"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003Cp>Humana is looking for a dedicated, detail-oriented, and responsible \u003Cb>Group Retention Executive \u003C/b>who is looking for an opportunity for growth in a progressive organization.\u003C/p>\u003Cp>The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003C/p>\u003Cp>\u003Cb>\u003Ci>Responsibilities Include:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.\u003C/li>\u003Cli>Build relationships with brokers and agents.\u003C/li>\u003Cli>Achieve retention sales goals and add on sales goals for defined book of business.\u003C/li>\u003Cli>Develop and oversee customer retention campaigns.\u003C/li>\u003Cli>Product Lines: Dental, Vision, Life, Disability, and EAP\u003C/li>\u003Cli>Liaison between assigned clients and Humana internal areas for escalated issues.\u003C/li>\u003Cli>May represent Humana at community events, associations and industry organizations.\u003C/li>\u003Cli>Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.\u003C/li>\u003Cli>Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>\u003Ci>Required Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>2+ years' experience selling or retaining within the employer group insurance environment.\u003C/li>\u003Cli>Understanding of employer procurement process\u003C/li>\u003Cli>Client management experience\u003C/li>\u003Cli>Business and Financial Acumen\u003C/li>\u003Cli>Develop positive, collaborative client relationships.\u003C/li>\u003Cli>Active life and health license\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Preferred Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong communicator- written, verbal and presentation skills\u003C/li>\u003Cli>Bi-lingual (English/Spanish)\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.\u003Cp>\u003Cbr> \u003C/p>$48,800 - $115,900 per year\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:12.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Humana\",\"sameAs\":\"https://careers.humana.com/\",\"logo\":\"https://logo.clearbit.com/careers.humana.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Humana\",\"value\":\"a6add66c7ad358baad471257fb6c948e9182fa94b401f3741b0691a63029d75a\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Nationwide\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Nationwide\"}}}",{"id":88,"slug":89,"title":90,"companyname":91,"companylogo":92,"companyTagline":93,"companyIndustry":94,"city":95,"country":95,"remote":12,"employmentType":96,"department":15,"content_html":97,"content_text":98,"years":18,"createdAt":41,"updatedAtISO":42,"postedAtISO":99,"hasSalary":12,"salaryMin":100,"salaryMax":101,"currency":22,"isPaid":12,"schema":102},"833adf6da63da1b7c20ad053d1aa94bd69e59a4632c5804c838bcb1f702cdc93","senior-lifecycle-marketing-manager-enterprise-partnerships-b-at-red-ventures-58724f65f7","Senior Lifecycle Marketing Manager, Enterprise Partnerships | Bankrate","Red Ventures","https://logo.clearbit.com/redventures.com","We help people discover and decide.","Technology, Information and Internet","United States",[14],"\u003Cp>\u003Cstrong>\u003Cem>*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. \u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>For the Bankrate website click here. Curious how Bankrate fits into Red Ventures? Click here.\u003C/p>\n\u003Cp>We're looking for a Senior Lifecycle Marketing Manager to own the lifecycle work behind these partnerships, from journey architecture and segmentation through creative strategy and reporting. You'll report to the Director of Lifecycle Marketing and work closely with a fellow Senior Lifecycle Marketing Manager also focused on enterprise, each of you owning distinct partner relationships with shared ownership on our highest-priority account. This isn't a one-size-fits-all role. Some partnerships call for full journey builds, others call for strategic recommendations, creative direction, or mocks that the partner's own team executes, but in every case, you're the lifecycle expert in the room, and for some partnerships, that means being client-facing. Because this work is new, there's no existing playbook or reporting baseline yet, you'll help write it.\u003C/p>\n\u003Cp>\u003Cstrong>What You’ll Do:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the work, whatever form it takes:\u003C/strong> Some partnerships need full journey builds in Iterable, others need lifecycle strategy, recommendations, and creative mocks the partner's team executes. Either way, the goal is the same: real value for the consumer on the other end, not just another email.\u003C/li>\n\u003Cli>\u003Cstrong>Build the playbook as you go:\u003C/strong> Create repeatable journey templates, creative frameworks, and QA checklists that let new and existing partnerships scale without starting from scratch each time.\u003C/li>\n\u003Cli>\u003Cstrong>Be the Customer Success point of contact:\u003C/strong> Partner with CS (and Business Intelligence, as needed) to set up KPI reporting, translate partner commitments into executable recommendations, and flag risks before they become partner-facing problems.\u003C/li>\n\u003Cli>\u003Cstrong>Design experiments and diagnose performance:\u003C/strong> Run multi-variable tests with proper holdout groups where you own execution, and when something breaks (a deliverability issue, sudden CVR drop, unexplained churn), form a hypothesis and test a fix fast.\u003C/li>\n\u003Cli>\u003Cstrong>Build reporting that holds up:\u003C/strong> Create KPI dashboards and tracking accurate enough that stakeholders trust them at a glance, not just ones that exist.\u003C/li>\n\u003Cli>\u003Cstrong>Run projects without needing to be chased:\u003C/strong> Lead workstreams for partner launches, journey builds, and creative refreshes with clear milestones and ownership.\u003C/li>\n\u003Cli>\u003Cstrong>Communicate up and across:\u003C/strong> Present partner insights and recommendations to the Director, Customer Success, and cross-functional partners, connecting performance to business outcomes, not just metrics.\u003C/li>\n\u003Cli>\u003Cstrong>Use AI as a real part of your workflow:\u003C/strong> Drafting, reporting, hypothesis generation, briefs, whatever accelerates the work, and know where it doesn't replace judgment\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What We’re Looking For:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lifecycle channel expertise:\u003C/strong> 4–7 years owning lifecycle marketing campaigns with direct accountability for performance across email, push, or SMS.\u003C/li>\n\u003Cli>\u003Cstrong>Enterprise-level ESP experience:\u003C/strong> Hands-on in a major enterprise-grade ESP (Iterable, Braze, Salesforce Marketing Cloud, Responsys, or similar), comfortable in complex, high-stakes sending environments without engineering support.\u003C/li>\n\u003Cli>\u003Cstrong>Builder mentality:\u003C/strong> You enjoy creating net-new systems from scratch. There's no playbook or reporting baseline here yet, and you'll help define both.\u003C/li>\n\u003Cli>\u003Cstrong>Analytical and creative range:\u003C/strong> You design sound experiments, catch discrepancies in platform data, write strong briefs, and know what's driving a performance change at the copy or format level.\u003C/li>\n\u003Cli>\u003Cstrong>Structured and clear:\u003C/strong> You manage multiple partner workstreams without dropping details, and you can distill a complex performance story into a crisp recommendation for a senior leader or a partner team.\u003C/li>\n\u003Cli>\u003Cstrong>High ownership:\u003C/strong> You hold yourself accountable to outcomes, follow through, and don't wait to be asked.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Compensation:\u003C/strong>\u003C/p>\n\u003Cp>Total Cash Compensation Range: $100,000 – $140,000 per year\u003C/p>\n\u003Cp>\u003Cem>This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above. Actual compensation varies based on location, experience, and qualifications.\u003C/em>\u003C/p>\n\u003Cp>Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.\u003C/p>\n\u003Cul>\n\u003Cli>Health Insurance Coverage (medical, dental, and vision)\u003C/li>\n\u003Cli>Life Insurance\u003C/li>\n\u003Cli>Short and Long-Term Disability Insurance\u003C/li>\n\u003Cli>Flexible Spending Accounts\u003C/li>\n\u003Cli>Holiday Pay\u003C/li>\n\u003Cli>401(k) with match\u003C/li>\n\u003Cli>Employee Assistance Program\u003C/li>\n\u003Cli>Paid Parental Bonding Benefit Program\u003C/li>\n\u003Cli>Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who We Are:\u003C/strong>\u003C/p>\n\u003Cp>Bankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard. This commitment to precision is reflected across all its products. In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country. For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume. Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition — helping to make the American dream more affordable for everyone.\u003C/p>\n\u003Cp>Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. \u003C/p>\n\u003Cp>We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. \u003C/p>\n\u003Cp>If you are based in California, we encourage you to read this important information for California residents linked here.\u003C/p>\n\u003Cp>#br\u003Cbr>#li-sf1\u003C/p>\n\u003Cp>At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.\u003C/p>\n\u003Cp>For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!\u003C/p>\u003Cp>Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice \u003C/p>\n\u003Cp>Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.\u003C/p>","*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. \nFor the Bankrate website click here. Curious how Bankrate fits into Red Ventures? Click here.\nWe're looking for a Senior Lifecycle Marketing Manager to own the lifecycle work behind these partnerships, from journey architecture and segmentation through creative strategy and reporting. You'll report to the Director of Lifecycle Marketing and work closely with a fellow Senior Lifecycle Marketing Manager also focused on enterprise, each of you owning distinct partner relationships with shared ownership on our highest-priority account. This isn't a one-size-fits-all role. Some partnerships call for full journey builds, others call for strategic recommendations, creative direction, or mocks that the partner's own team executes, but in every case, you're the lifecycle expert in the room, and for some partnerships, that means being client-facing. Because this work is new, there's no existing playbook or reporting baseline yet, you'll help write it.\nWhat You’ll Do:\n\nOwn the work, whatever form it takes: Some partnerships need full journey builds in Iterable, others need lifecycle strategy, recommendations, and creative mocks the partner's team executes. Either way, the goal is the same: real value for the consumer on the other end, not just another email.\nBuild the playbook as you go: Create repeatable journey templates, creative frameworks, and QA checklists that let new and existing partnerships scale without starting from scratch each time.\nBe the Customer Success point of contact: Partner with CS (and Business Intelligence, as needed) to set up KPI reporting, translate partner commitments into executable recommendations, and flag risks before they become partner-facing problems.\nDesign experiments and diagnose performance: Run multi-variable tests with proper holdout groups where you own execution, and when something breaks (a deliverability issue, sudden CVR drop, unexplained churn), form a hypothesis and test a fix fast.\nBuild reporting that holds up: Create KPI dashboards and tracking accurate enough that stakeholders trust them at a glance, not just ones that exist.\nRun projects without needing to be chased: Lead workstreams for partner launches, journey builds, and creative refreshes with clear milestones and ownership.\nCommunicate up and across: Present partner insights and recommendations to the Director, Customer Success, and cross-functional partners, connecting performance to business outcomes, not just metrics.\nUse AI as a real part of your workflow: Drafting, reporting, hypothesis generation, briefs, whatever accelerates the work, and know where it doesn't replace judgment\n\nWhat We’re Looking For:\n\nLifecycle channel expertise: 4–7 years owning lifecycle marketing campaigns with direct accountability for performance across email, push, or SMS.\nEnterprise-level ESP experience: Hands-on in a major enterprise-grade ESP (Iterable, Braze, Salesforce Marketing Cloud, Responsys, or similar), comfortable in complex, high-stakes sending environments without engineering support.\nBuilder mentality: You enjoy creating net-new systems from scratch. There's no playbook or reporting baseline here yet, and you'll help define both.\nAnalytical and creative range: You design sound experiments, catch discrepancies in platform data, write strong briefs, and know what's driving a performance change at the copy or format level.\nStructured and clear: You manage multiple partner workstreams without dropping details, and you can distill a complex performance story into a crisp recommendation for a senior leader or a partner team.\nHigh ownership: You hold yourself accountable to outcomes, follow through, and don't wait to be asked.\n\nCompensation:\nTotal Cash Compensation Range: $100,000 – $140,000 per year\nThis role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above. Actual compensation varies based on location, experience, and qualifications.\nAdditionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.\n\nHealth Insurance Coverage (medical, dental, and vision)\nLife Insurance\nShort and Long-Term Disability Insurance\nFlexible Spending Accounts\nHoliday Pay\n401(k) with match\nEmployee Assistance Program\nPaid Parental Bonding Benefit Program\nFlexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.\n\nWho We Are:\nBankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard. This commitment to precision is reflected across all its products. In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country. For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume. Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition — helping to make the American dream more affordable for everyone.\nRed Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. \nWe are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. \nIf you are based in California, we encourage you to read this important information for California residents linked here.\n#br#li-sf1\nAt Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.\nFor more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice \nQuestions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.","2026-08-26T15:36:02.000Z",100000,140000,{"jsonldValid":24,"jsonld":103},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Senior Lifecycle Marketing Manager, Enterprise Partnerships | Bankrate\",\"description\":\"\u003Cp>\u003Cstrong>\u003Cem>*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. \u003C/em>\u003C/strong>\u003C/p>\\n\u003Cp>For the Bankrate website click here. Curious how Bankrate fits into Red Ventures? Click here.\u003C/p>\\n\u003Cp>We're looking for a Senior Lifecycle Marketing Manager to own the lifecycle work behind these partnerships, from journey architecture and segmentation through creative strategy and reporting. You'll report to the Director of Lifecycle Marketing and work closely with a fellow Senior Lifecycle Marketing Manager also focused on enterprise, each of you owning distinct partner relationships with shared ownership on our highest-priority account. This isn't a one-size-fits-all role. Some partnerships call for full journey builds, others call for strategic recommendations, creative direction, or mocks that the partner's own team executes, but in every case, you're the lifecycle expert in the room, and for some partnerships, that means being client-facing. Because this work is new, there's no existing playbook or reporting baseline yet, you'll help write it.\u003C/p>\\n\u003Cp>\u003Cstrong>What You’ll Do:\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Own the work, whatever form it takes:\u003C/strong> Some partnerships need full journey builds in Iterable, others need lifecycle strategy, recommendations, and creative mocks the partner's team executes. Either way, the goal is the same: real value for the consumer on the other end, not just another email.\u003C/li>\\n\u003Cli>\u003Cstrong>Build the playbook as you go:\u003C/strong> Create repeatable journey templates, creative frameworks, and QA checklists that let new and existing partnerships scale without starting from scratch each time.\u003C/li>\\n\u003Cli>\u003Cstrong>Be the Customer Success point of contact:\u003C/strong> Partner with CS (and Business Intelligence, as needed) to set up KPI reporting, translate partner commitments into executable recommendations, and flag risks before they become partner-facing problems.\u003C/li>\\n\u003Cli>\u003Cstrong>Design experiments and diagnose performance:\u003C/strong> Run multi-variable tests with proper holdout groups where you own execution, and when something breaks (a deliverability issue, sudden CVR drop, unexplained churn), form a hypothesis and test a fix fast.\u003C/li>\\n\u003Cli>\u003Cstrong>Build reporting that holds up:\u003C/strong> Create KPI dashboards and tracking accurate enough that stakeholders trust them at a glance, not just ones that exist.\u003C/li>\\n\u003Cli>\u003Cstrong>Run projects without needing to be chased:\u003C/strong> Lead workstreams for partner launches, journey builds, and creative refreshes with clear milestones and ownership.\u003C/li>\\n\u003Cli>\u003Cstrong>Communicate up and across:\u003C/strong> Present partner insights and recommendations to the Director, Customer Success, and cross-functional partners, connecting performance to business outcomes, not just metrics.\u003C/li>\\n\u003Cli>\u003Cstrong>Use AI as a real part of your workflow:\u003C/strong> Drafting, reporting, hypothesis generation, briefs, whatever accelerates the work, and know where it doesn't replace judgment\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>What We’re Looking For:\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Lifecycle channel expertise:\u003C/strong> 4–7 years owning lifecycle marketing campaigns with direct accountability for performance across email, push, or SMS.\u003C/li>\\n\u003Cli>\u003Cstrong>Enterprise-level ESP experience:\u003C/strong> Hands-on in a major enterprise-grade ESP (Iterable, Braze, Salesforce Marketing Cloud, Responsys, or similar), comfortable in complex, high-stakes sending environments without engineering support.\u003C/li>\\n\u003Cli>\u003Cstrong>Builder mentality:\u003C/strong> You enjoy creating net-new systems from scratch. There's no playbook or reporting baseline here yet, and you'll help define both.\u003C/li>\\n\u003Cli>\u003Cstrong>Analytical and creative range:\u003C/strong> You design sound experiments, catch discrepancies in platform data, write strong briefs, and know what's driving a performance change at the copy or format level.\u003C/li>\\n\u003Cli>\u003Cstrong>Structured and clear:\u003C/strong> You manage multiple partner workstreams without dropping details, and you can distill a complex performance story into a crisp recommendation for a senior leader or a partner team.\u003C/li>\\n\u003Cli>\u003Cstrong>High ownership:\u003C/strong> You hold yourself accountable to outcomes, follow through, and don't wait to be asked.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>Compensation:\u003C/strong>\u003C/p>\\n\u003Cp>Total Cash Compensation Range: $100,000 – $140,000 per year\u003C/p>\\n\u003Cp>\u003Cem>This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above. Actual compensation varies based on location, experience, and qualifications.\u003C/em>\u003C/p>\\n\u003Cp>Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.\u003C/p>\\n\u003Cul>\\n\u003Cli>Health Insurance Coverage (medical, dental, and vision)\u003C/li>\\n\u003Cli>Life Insurance\u003C/li>\\n\u003Cli>Short and Long-Term Disability Insurance\u003C/li>\\n\u003Cli>Flexible Spending Accounts\u003C/li>\\n\u003Cli>Holiday Pay\u003C/li>\\n\u003Cli>401(k) with match\u003C/li>\\n\u003Cli>Employee Assistance Program\u003C/li>\\n\u003Cli>Paid Parental Bonding Benefit Program\u003C/li>\\n\u003Cli>Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>Who We Are:\u003C/strong>\u003C/p>\\n\u003Cp>Bankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard. This commitment to precision is reflected across all its products. In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country. For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume. Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition — helping to make the American dream more affordable for everyone.\u003C/p>\\n\u003Cp>Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. \u003C/p>\\n\u003Cp>We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. \u003C/p>\\n\u003Cp>If you are based in California, we encourage you to read this important information for California residents linked here.\u003C/p>\\n\u003Cp>#br\u003Cbr>#li-sf1\u003C/p>\\n\u003Cp>At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.\u003C/p>\\n\u003Cp>For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!\u003C/p>\u003Cp>Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice \u003C/p>\\n\u003Cp>Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.\u003C/p>\",\"datePosted\":\"2026-08-26T15:36:02.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Red Ventures\",\"sameAs\":\"http://www.redventures.com\",\"logo\":\"https://logo.clearbit.com/redventures.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Red Ventures\",\"value\":\"833adf6da63da1b7c20ad053d1aa94bd69e59a4632c5804c838bcb1f702cdc93\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"United States\",\"addressCountry\":\"US\"}}}",{"id":105,"slug":106,"title":107,"companyname":108,"companylogo":109,"companyIndustry":110,"city":111,"country":112,"remote":12,"employmentType":113,"department":15,"content_html":114,"content_text":115,"years":18,"createdAt":41,"updatedAtISO":66,"postedAtISO":67,"hasSalary":12,"salaryMin":18,"salaryMax":18,"currency":116,"isPaid":12,"schema":117},"1cf02efd6aa97a64c9bed8e7a640c6d9bb1c843b70746076a3b2ac98d4d91a01","supervisor-crm-at-tory-burch-0901f7e9eb","Supervisor, CRM","TORY BURCH","https://logo.clearbit.com/torybur.ch","Retail Apparel and Fashion","Shanghai","China",[14],"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>\u003Cb>JOB SUMMARY\u003C/b>\u003C/p>\u003Cp>The CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. \u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>\u003Cb>1. \u003C/b>\u003Cb>Customer Data Analytics & Business Insights (Primary Focus)\u003C/b> \u003C/p>\u003Cul>\u003Cli>Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. \u003C/li>\u003Cli>Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. \u003C/li>\u003Cli>Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. \u003C/li>\u003Cli>Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. \u003C/li>\u003Cli>Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. \u003C/li>\u003Cli>Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>2. Loyalty\u003C/b> \u003Cb>Programme\u003C/b> \u003Cb>Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. \u003C/li>\u003Cli>Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. \u003C/li>\u003Cli>In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. \u003C/li>\u003Cli>Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>3. CRM Systems, Data Governance & Operations\u003C/b> \u003C/p>\u003Cul>\u003Cli>Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. \u003C/li>\u003Cli>Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. \u003C/li>\u003Cli>Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. \u003C/li>\u003Cli>Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>4. CRM Campaigns,\u003C/b> \u003Cb>Clienteling\u003C/b> \u003Cb>& Customer Journey\u003C/b> \u003C/p>\u003Cul>\u003Cli>Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. \u003C/li>\u003Cli>Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. \u003C/li>\u003Cli>Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. \u003C/li>\u003Cli>Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>5. Stakeholder, Vendor Supervision\u003C/b> \u003C/p>\u003Cul>\u003Cli>Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. \u003C/li>\u003Cli>Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. \u003C/li>\u003Cli>Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>EDUCATION, PRIOR EXPERIENCE AND SKILLS NEED\u003C/b>\u003C/p>\u003Cul>\u003Cli>University degree in statistics, data science, business analytics, economics, marketing or a related discipline. \u003C/li>\u003Cli>5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. \u003C/li>\u003Cli>Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. \u003C/li>\u003Cli>Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.\u003C/li>\u003Cli>Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. \u003C/li>\u003Cli>Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. \u003C/li>\u003Cli>Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. \u003C/li>\u003Cli>Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>","We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.This Role is Tailor-Made for You Because:A Day in the Life:JOB SUMMARYThe CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. KEY RESPONSIBILITIES1. Customer Data Analytics & Business Insights (Primary Focus) Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. 2. Loyalty Programme Management Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. 3. CRM Systems, Data Governance & Operations Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. 4. CRM Campaigns, Clienteling & Customer Journey Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. 5. Stakeholder, Vendor Supervision Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDUniversity degree in statistics, data science, business analytics, economics, marketing or a related discipline. 5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. To Land This Role:Why You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.","CNY",{"jsonldValid":24,"jsonld":118},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Supervisor, CRM\",\"description\":\"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>\u003Cb>JOB SUMMARY\u003C/b>\u003C/p>\u003Cp>The CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. \u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>\u003Cb>1. \u003C/b>\u003Cb>Customer Data Analytics & Business Insights (Primary Focus)\u003C/b> \u003C/p>\u003Cul>\u003Cli>Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. \u003C/li>\u003Cli>Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. \u003C/li>\u003Cli>Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. \u003C/li>\u003Cli>Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. \u003C/li>\u003Cli>Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. \u003C/li>\u003Cli>Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>2. Loyalty\u003C/b> \u003Cb>Programme\u003C/b> \u003Cb>Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. \u003C/li>\u003Cli>Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. \u003C/li>\u003Cli>In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. \u003C/li>\u003Cli>Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>3. CRM Systems, Data Governance & Operations\u003C/b> \u003C/p>\u003Cul>\u003Cli>Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. \u003C/li>\u003Cli>Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. \u003C/li>\u003Cli>Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. \u003C/li>\u003Cli>Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>4. CRM Campaigns,\u003C/b> \u003Cb>Clienteling\u003C/b> \u003Cb>& Customer Journey\u003C/b> \u003C/p>\u003Cul>\u003Cli>Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. \u003C/li>\u003Cli>Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. \u003C/li>\u003Cli>Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. \u003C/li>\u003Cli>Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>5. Stakeholder, Vendor Supervision\u003C/b> \u003C/p>\u003Cul>\u003Cli>Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. \u003C/li>\u003Cli>Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. \u003C/li>\u003Cli>Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>EDUCATION, PRIOR EXPERIENCE AND SKILLS NEED\u003C/b>\u003C/p>\u003Cul>\u003Cli>University degree in statistics, data science, business analytics, economics, marketing or a related discipline. \u003C/li>\u003Cli>5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. \u003C/li>\u003Cli>Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. \u003C/li>\u003Cli>Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.\u003C/li>\u003Cli>Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. \u003C/li>\u003Cli>Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. \u003C/li>\u003Cli>Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. \u003C/li>\u003Cli>Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TORY BURCH\",\"sameAs\":\"http://torybur.ch/linkedin\",\"logo\":\"https://logo.clearbit.com/torybur.ch\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"TORY BURCH\",\"value\":\"1cf02efd6aa97a64c9bed8e7a640c6d9bb1c843b70746076a3b2ac98d4d91a01\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Shanghai\",\"addressRegion\":\"China\",\"addressCountry\":\"CN\"}}}",1787839243921]