[{"data":1,"prerenderedAt":124},["ShallowReactive",2],{"$fAap1ev_2uoLv91fxwiSz9emrbc4buA9fsUBnAhQP0I4":3,"$fskK60NFuscPwV8vf-mOnOWwSmjfZ9XRd7f95WIYbVjc":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"isPaid":14,"schema":25},"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3","head-of-retention-crm-at-butternut-box-b-corp-237ccfd27d","Head of Retention CRM","Butternut Box | B Corp","https://logo.clearbit.com/butternutbox.com","A fresh take on dog food. Certified B Corp. 🌱","Consumer Goods","London","United Kingdom",false,[16],"Contract","Marketing","\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\n\u003Ch2>🐾 The job: \u003C/h2>\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\n\u003C/ul>\n\u003Ch2>👀 What we're looking for: \u003C/h2>\n\u003Cul>\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\n\u003C/ul>\n\u003Ch2>⏳ The interview process:\u003C/h2>\n\u003Col>\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\n\u003Ch2>🙌 Our benefits:\u003C/h2>\n\u003Cul>\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\n\u003Cli>Enhanced parental leave\u003C/li>\n\u003Cli>Flexible core working hours\u003C/li>\n\u003Cli>Cycle to work scheme\u003C/li>\n\u003Cli>Pension with NEST\u003C/li>\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\n\u003C/ul>\n\u003Ch2>💡 Important things to note:\u003C/h2>\n\u003Cul>\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\n\u003Cli>\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>","Fresh Food, Happy Dogs.\nWe believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\nWe’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \n🐾 The job: \nPlease note that this role will close on: 25th September 2026. \nWe are looking for a strategic, commercially-obsessed Head of Retention CRM to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\nYou’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\n❓ What you’ll do:\nStrategy & Architecture\n\nLead the North Star: Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\nScale the Plumbing: Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\nBreak the Silos: Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\n\nCommercial & Financial Ownership\n\nOwn the Numbers: You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\nProve&Prioritise: You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\nCRM Vendor Management: Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\n\nPeople Leadership\n\nManage the Managers: You’ll lead a team of 4.\nCoaching & Upskilling: Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\n\n👀 What we're looking for: \n\nCRM Expert - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\nLifecycle Architect - Significant experience designing and executing customer journeys\nD2C/Subscription Expert: You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\nCommercial Navigator: You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\nFocused Prioritisation: You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\nAnalytical Rigour: You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\nTech-Savvy: You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\nEmpathetic Leader: You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\nDog Lover: It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\n\n⏳ The interview process:\n\nInitial call with your dedicated Talent Acquisition Partner, carried out remotely. \nSkills interview, for 90 minutes, in person. This stage will include an in interview task. \nBehaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \n\nWe usually expect our interview process to take 3-5 weeks, end to end. \n🙌 Our benefits:\n\n25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\n5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\n£500 personal learning & development budget to sharpen your skills\nShare options grant - everyone owns a piece of Butternut's success.\nA significant discount on our Fresh food, to keep your own dogs as healthy as our customers\nEnhanced parental leave\nFlexible core working hours\nCycle to work scheme\nPension with NEST\nPrivate Medical Insurance with Vitality\nPrivate Dental Insurance with Bupa\nPaid time off for fertility treatments and pregnancy loss\nPaid sabbaticals for squad members with 5 or more years service at Butternut\nDiscounted gym access through MyGymDiscounts\nLots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\n\n💡 Important things to note:\n\nWe recommend getting your application in as soon as possible. We reserve the right to close the role early. \n\nOur team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\n\n\nWe’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \n\n\nFor this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\n\n\n❗️We believe in a seat at the table for everyone. \nButternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.",0,1787909075000,"2026-08-28 11:25:29","2026-08-27T07:18:07.000Z","GBP",{"jsonldValid":26,"jsonld":27},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Head of Retention CRM\",\"description\":\"\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\\n\u003Ch2>🐾 The job: \u003C/h2>\\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \\\"reactive service\\\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \\\"hello\\\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\\n\u003C/ul>\\n\u003Ch2>👀 What we're looking for: \u003C/h2>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \\\"habit formation\\\" required to keep customers coming back.\u003C/li>\\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \\\"so what.\\\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \\\"people first\\\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\\n\u003C/ul>\\n\u003Ch2>⏳ The interview process:\u003C/h2>\\n\u003Col>\\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\\n\u003C/ol>\\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\\n\u003Ch2>🙌 Our benefits:\u003C/h2>\\n\u003Cul>\\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\\n\u003Cli>Enhanced parental leave\u003C/li>\\n\u003Cli>Flexible core working hours\u003C/li>\\n\u003Cli>Cycle to work scheme\u003C/li>\\n\u003Cli>Pension with NEST\u003C/li>\\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\\n\u003C/ul>\\n\u003Ch2>💡 Important things to note:\u003C/h2>\\n\u003Cul>\\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\\n\u003Cli>\\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\\n\u003C/li>\\n\u003C/ul>\\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>\",\"datePosted\":\"2026-08-27T07:18:07.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Butternut Box | B Corp\",\"sameAs\":\"https://butternutbox.com/\",\"logo\":\"https://logo.clearbit.com/butternutbox.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Butternut Box | B Corp\",\"value\":\"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3\"},\"employmentType\":\"CONTRACTOR\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"London\",\"addressCountry\":\"GB\"}}}",{"jobs":29},[30,47,65,82,99,113],{"id":31,"slug":32,"title":33,"companyname":34,"companylogo":35,"companyIndustry":36,"city":37,"country":38,"remote":14,"employmentType":39,"department":17,"content_html":41,"content_text":42,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":43,"hasSalary":14,"salaryMin":44,"salaryMax":44,"currency":45,"isPaid":14,"schema":46},"b4096a283cffbeaa10b7c3d6170b959120cdc0693f94053b4f786a62dccbe37b","virtual-mortgage-retention-specialist-bilingual-at-bmo-7fb996fcf8","Virtual Mortgage Retention Specialist (Bilingual)","BMO","https://logo.clearbit.com/bmo.com","Financial Services","13 Locations","",[40],"Full-time","\u003Cp>Application Deadline:\u003C/p>09/17/2026\u003Cp>Address:\u003C/p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO\u003Cp>Job Family Group:\u003C/p>Retail Banking Sales & Service\u003Cp>Proactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.\u003C/p>\u003Cul>\u003Cli>Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.\u003C/li>\u003Cli>Integrates marketing promotions and programs into customer conversations, where appropriate.\u003C/li>\u003Cli>Manages all transactional outcomes of customer contacts or refers to appropriate groups.\u003C/li>\u003Cli>Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.\u003C/li>\u003Cli>Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.\u003C/li>\u003Cli>Handles customer contacts in an informed, professional, and efficient manner.\u003C/li>\u003Cli>Collaborates with internal and external stakeholders in order to deliver on business objectives.\u003C/li>\u003Cli>Escalates complex or unresolved customer situations to managers as required.\u003C/li>\u003Cli>Performs any required documentation to ensure customer’s requests are accurately processed.\u003C/li>\u003Cli>May research and investigate lending applications, following established processes.\u003C/li>\u003Cli>Maintains the confidentiality of customer and Bank information.\u003C/li>\u003Cli>Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.\u003C/li>\u003Cli>Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.\u003C/li>\u003Cli>Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.\u003C/li>\u003Cli>Analyzes issues and determines next steps.\u003C/li>\u003Cli>Broader work or accountabilities may be assigned as needed.\u003C/li>\u003Cli>Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.\u003C/li>\u003Cli>Knowledge of personal lending and home financing products.\u003C/li>\u003Cli>Knowledge of competitive marketplace and trends in product offerings.\u003C/li>\u003Cli>Knowledge of contact centre operational processes and policies.\u003C/li>\u003Cli>Knowledge of call centre technology, processes and metrics.\u003C/li>\u003Cli>Specialized knowledge.\u003C/li>\u003Cli>Verbal & written communication skills - Good.\u003C/li>\u003Cli>Organization skills - Good.\u003C/li>\u003Cli>Collaboration & team skills - Good.\u003C/li>\u003Cli>Analytical and problem solving skills - Good.\u003C/li>\u003C/ul>\u003Cp>You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.\u003C/p>\u003Cp>\u003Cb>Salary:\u003C/b>\u003C/p>$36 600,00 - $67 500,00\u003Cp>\u003Cb>Pay Type:\u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>","Application Deadline:09/17/2026Address:VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMOJob Family Group:Retail Banking Sales & ServiceProactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.Integrates marketing promotions and programs into customer conversations, where appropriate.Manages all transactional outcomes of customer contacts or refers to appropriate groups.Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.Handles customer contacts in an informed, professional, and efficient manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer’s requests are accurately processed.May research and investigate lending applications, following established processes.Maintains the confidentiality of customer and Bank information.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.Salary:$36 600,00 - $67 500,00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.","2026-08-28T09:25:29.000Z",36,"USD",{"jsonldValid":14,"jsonld":38},{"id":48,"slug":49,"title":50,"companyname":51,"companylogo":52,"companyTagline":53,"companyIndustry":54,"city":55,"country":38,"remote":14,"employmentType":56,"department":17,"content_html":57,"content_text":58,"years":20,"createdAt":59,"updatedAtISO":60,"postedAtISO":61,"hasSalary":14,"salaryMin":62,"salaryMax":63,"currency":45,"isPaid":14,"schema":64},"4fb235bcba33e76d1bd26a475120f455ec5c72fa03415bbb4384a3aa0ee7f134","lead-software-engineer-crm-and-integrations-at-genesys-83bdfe265d","Lead Software Engineer, CRM and Integrations","Genesys","https://logo.clearbit.com/genesys.com","Orchestrating over 70 billion amazing experiences in more than 100 countries – through cloud, digital and AI technology.","Software Development","2 Locations",[40],"\u003Cp>\u003Cb>Be the one building AI-powered experiences where they matter most.\u003C/b>\u003C/p>\u003Cp>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\u003C/p>\u003Cp>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Summary\u003C/b>\u003C/p>\u003Cp>We are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.\u003C/p>\u003Cp>The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.\u003C/p>\u003Cp>In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.\u003C/p>\u003Cp>The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to technical design reviews, code reviews, and engineering best practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Minimum Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor's or Master's degree in Computer Science or a related discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding of modern web UI frameworks and REST API-based architectures.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience building and operating cloud-native or microservice-based applications.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong fundamentals in algorithms, data structures, and distributed systems design.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with automated testing, continuous integration, and continuous deployment practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Pragmatic, action-oriented, and growth-minded.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$147,100.00 - $258,700.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cbr>\u003Cp>\u003Cb>Working at Genesys\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>AI at enterprise scale\u003C/b> – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\u003C/li>\u003Cli>\u003Cb>A flexible-first culture\u003C/b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\u003C/li>\u003Cli>\u003Cb>Growth in the AI era\u003C/b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.\u003C/li>\u003Cli>\u003Cb>Time to recharge and give back\u003C/b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\u003C/li>\u003Cli>\u003Cb>Recognized globally \u003C/b>– Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\u003C/li>\u003C/ul>\u003Cp>Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What Happens After You Apply\u003C/b>\u003C/p>\u003Cp>After you apply, here's what you can typically expect:\u003C/p>\u003Cul>\u003Cli>Our Talent Acquisition team reviews your application with the hiring team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Next, you'll meet the hiring manager and other members of the interview team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>After interviews are complete, our team will follow up with the final steps.\u003C/li>\u003C/ul>\u003Cp>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Stay Connected\u003C/b>\u003C/p>\u003Cp>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\u003C/p>\u003Cp>Get notified about relevant opportunities.\u003C/p>\u003Cbr>\u003Ch1>\u003Cb>Be the one building what's next - where AI, experience and impact come together.\u003C/b>\u003C/h1>\u003Cbr>\u003Cp>\u003Cb>Employee Referral\u003C/b>\u003C/p>\u003Cp>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cbr>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.SummaryWe are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.Key ResponsibilitiesBuild modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.Contribute to technical design reviews, code reviews, and engineering best practices.Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.Minimum RequirementsBachelor's or Master's degree in Computer Science or a related discipline.8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.Strong understanding of modern web UI frameworks and REST API-based architectures.Experience building and operating cloud-native or microservice-based applications.Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.Strong fundamentals in algorithms, data structures, and distributed systems design.Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).Hands-on experience with automated testing, continuous integration, and continuous deployment practices.Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.Pragmatic, action-oriented, and growth-minded.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $147,100.00 - $258,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1787887296000,"2026-08-28 05:22:41","2026-08-28T03:22:41.000Z",147100,258700,{"jsonldValid":14,"jsonld":38},{"id":66,"slug":67,"title":68,"companyname":69,"companylogo":70,"companyTagline":71,"companyIndustry":54,"city":72,"country":73,"remote":26,"employmentType":74,"department":17,"content_html":75,"content_text":76,"years":20,"createdAt":77,"updatedAtISO":78,"postedAtISO":79,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":45,"isPaid":14,"schema":80},"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6","customer-retention-executive-at-beyondtrust-9dd32f8cde","Customer Retention Executive","BeyondTrust","https://logo.clearbit.com/beyondtrust.com","The global cybersecurity leader protecting Paths to Privilege™ with an identity-centric approach.","Remote United States | East Coast","United States",[40],"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\n\u003Cli>Knowledge of SaaS\u003C/li>\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\n\u003Cp>#LI-MB1\u003C/p>","BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\nOur culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\nThe Role\nThe Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\nWhat You’ll Do\n\nContributes to the attainment of the annual renewal bookings quota and company migration target quota\nServes as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \nParticipates with add-on and upsell opportunities related to renewals/migrations\nExhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\nConfident in customer negotiation and problem-solving, proposing effective and creative resolutions\nUnderstands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\nSkillfully handles escalations and understands how to defuse situations\nConsistently displays a proactive approach to work\nEstablishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\nUnderstands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\n\nWhat You’ll Bring\n\nBachelor’s degree in Finance, Accounting, Business, or comparable industry experience\nExcellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\nStrong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\nAbility to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\nProven analytical and problem resolution skills\nFlexibility and ability to prioritize in meeting multiple goals\nAdhere to internal controls, best practices, and efficiencies\nProficient with Microsoft Office and Salesforce\nAbility to work outside of normal office hours during peak times\n\nNice To Have\n\nMinimum 1-2 years of related experience in a software or technology company a plus\nKnowledge of SaaS\ncom and/or large CRM/ERP experience\n\nBetter Together\nDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\nWe take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\nAbout Us\nBeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\nBeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\nLearn more at www.beyondtrust.com. \n#LI-MB1",1787887295000,"2026-08-28 05:22:42","2026-08-27T19:39:05.000Z",{"jsonldValid":26,"jsonld":81},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Customer Retention Executive \",\"description\":\"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\\n\u003Cli>Knowledge of SaaS\u003C/li>\\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\\n\u003Cp>#LI-MB1\u003C/p>\",\"datePosted\":\"2026-08-27T19:39:05.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BeyondTrust\",\"sameAs\":\"http://www.beyondtrust.com\",\"logo\":\"https://logo.clearbit.com/beyondtrust.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"BeyondTrust\",\"value\":\"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"United States\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}}}",{"id":83,"slug":84,"title":85,"companyname":86,"companylogo":87,"companyTagline":88,"companyIndustry":89,"city":90,"country":38,"remote":26,"employmentType":91,"department":17,"content_html":92,"content_text":93,"years":20,"createdAt":94,"updatedAtISO":95,"postedAtISO":96,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":45,"isPaid":14,"schema":97},"c42bfc61d810c959b5793b9e5aef148ff1a6fa2cfe66f8e1bd7510932d3f69a9","growth-and-retention-account-executive-missouri-at-lexia-learning-6ef0ebb83f","Growth & Retention Account Executive - Missouri","Lexia Learning","https://logo.clearbit.com/lexialearning.com","Our mission is to create an opportunity for every student through the power of literacy.","E-learning","Remote",[40],"\u003Cp>\u003Cb>Job Location: \u003C/b>Remote, US. Candidate must work and reside within the US.\u003C/p>\u003Cp>Ideal candidate will reside in \u003Cb>Missouri \u003C/b>to support the territory with frequent travel.\u003C/p>\u003Cp>\u003Cb>Job Overview:\u003C/b>\u003C/p>\u003Cp>Lexia seeks a dynamic Growth and Retention Account Executive to drive new business and long-term customer success across our \u003Cb>Missouri \u003C/b>territory. This role supports preK–12 schools and districts by delivering proven literacy solutions—including student-facing software, professional learning for educators, and implementation services. The ideal candidate thrives on building deep, trusted relationships with education leaders while maintaining a hunter’s mindset to uncover and close new opportunities. Candidates exemplify the following:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Passionately embrace and exemplify Lexia’s mission\u003C/p>\u003C/li>\u003Cli>\u003Cp>Initiate and develop meaningful relationships with high-level education market decision-makers\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop, manage and execute a territory plan to achieve territory quota and company strategic goals in both greenfield and established accounts\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Strategic Territory Management \u003C/b>Develop and execute a territory plan aligned with academic calendars, funding cycles, and district priorities to achieve quota across both new and existing accounts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Customer Growth & Retention \u003C/b>Identify upsell and cross-sell opportunities within current accounts. Partner with Customer Success to ensure product adoption, impact measurement, and renewal success.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Consultative Selling \u003C/b>Deliver compelling in-person and virtual presentations to district-level stakeholders, articulating Lexia’s pedagogy, research foundation, and measurable outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Stakeholder Engagement \u003C/b>Build and maintain relationships with superintendents, curriculum directors, technology leaders, and procurement officers to influence buying decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Proposal Development \u003C/b>Create professional proposals and strategic communications tailored to district goals, funding sources, and instructional needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Cross-Functional Collaboration \u003C/b>Work with internal teams to develop creative, data-informed strategies that address district challenges and drive student outcomes. Collaborate with sales leadership team to refine and continuously improve the teams level of success\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>CRM & Forecasting \u003C/b>Maintain accurate records in Salesforce, manage pipeline health, and provide reliable forecasts and market insights to leadership.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Market Intelligence \u003C/b>Analyze territory trends, funding shifts (e.g., ESSER, Title I), and competitive landscape to inform strategic planning and positioning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Thought Leadership & Networking \u003C/b>Represent Lexia at regional conferences, webinars, and networking events to build brand awareness and generate future pipeline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Travel & Virtual Engagement \u003C/b>Travel \u003Cb>up to 50%\u003C/b> within territory while leveraging virtual tools to maximize stakeholder engagement and sales productivity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Requirements: \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum of a Bachelor's degree or equivalent experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>5+ years of successful business development, sales and account management experience required\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience selling or working with a technology-based curriculum product; Literacy/Reading product highly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep knowledge of the K–12 education landscape, including funding cycles, decision-making hierarchies, and instructional priorities highly preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven knowledge of the geographical territory posted and existing contacts in K-12 education\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to uncover client needs, propose tailored solutions, and close complex deals to meet new revenue targets on an ongoing basis\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven and continuing successful track record of sales goal attainment, closing business, building and managing a pipeline of opportunities in large, complex districts in assigned territory\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity tools\u003C/p>\u003C/li>\u003Cli>\u003Cp>A demonstrated ability to eloquently and succinctly deliver product presentations to groups and decision makers in-person and via video conferencing\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborative mindset with ability to work cross-functionally and influence stakeholders,\u003C/p>\u003C/li>\u003Cli>\u003Cp>Willingness to travel up to 50%, including overnight stays\u003C/p>\u003C/li>\u003C/ul>\u003Cp>To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/.\u003C/p>\u003Cp>Remote First Work Environment\u003Cb> \u003C/b>\u003C/p>\u003Cp>Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.\u003C/p>\u003Cp>If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.\u003C/p>\u003Cp>The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.\u003C/p>\u003Cp>As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.\u003C/p>\u003Cp>\u003Cb>An Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).\u003C/p>\u003Cp>We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.\u003C/p>","Job Location: Remote, US. Candidate must work and reside within the US.Ideal candidate will reside in Missouri to support the territory with frequent travel.Job Overview:Lexia seeks a dynamic Growth and Retention Account Executive to drive new business and long-term customer success across our Missouri territory. This role supports preK–12 schools and districts by delivering proven literacy solutions—including student-facing software, professional learning for educators, and implementation services. The ideal candidate thrives on building deep, trusted relationships with education leaders while maintaining a hunter’s mindset to uncover and close new opportunities. Candidates exemplify the following:Passionately embrace and exemplify Lexia’s missionInitiate and develop meaningful relationships with high-level education market decision-makersDevelop, manage and execute a territory plan to achieve territory quota and company strategic goals in both greenfield and established accountsJob Responsibilities:Strategic Territory Management Develop and execute a territory plan aligned with academic calendars, funding cycles, and district priorities to achieve quota across both new and existing accounts.Customer Growth & Retention Identify upsell and cross-sell opportunities within current accounts. Partner with Customer Success to ensure product adoption, impact measurement, and renewal success.Consultative Selling Deliver compelling in-person and virtual presentations to district-level stakeholders, articulating Lexia’s pedagogy, research foundation, and measurable outcomes.Stakeholder Engagement Build and maintain relationships with superintendents, curriculum directors, technology leaders, and procurement officers to influence buying decisions.Proposal Development Create professional proposals and strategic communications tailored to district goals, funding sources, and instructional needs.Cross-Functional Collaboration Work with internal teams to develop creative, data-informed strategies that address district challenges and drive student outcomes. Collaborate with sales leadership team to refine and continuously improve the teams level of successCRM & Forecasting Maintain accurate records in Salesforce, manage pipeline health, and provide reliable forecasts and market insights to leadership.Market Intelligence Analyze territory trends, funding shifts (e.g., ESSER, Title I), and competitive landscape to inform strategic planning and positioning.Thought Leadership & Networking Represent Lexia at regional conferences, webinars, and networking events to build brand awareness and generate future pipeline.Travel & Virtual Engagement Travel up to 50% within territory while leveraging virtual tools to maximize stakeholder engagement and sales productivity.Job Requirements: Minimum of a Bachelor's degree or equivalent experience5+ years of successful business development, sales and account management experience requiredExperience selling or working with a technology-based curriculum product; Literacy/Reading product highly preferredDeep knowledge of the K–12 education landscape, including funding cycles, decision-making hierarchies, and instructional priorities highly preferred.Proven knowledge of the geographical territory posted and existing contacts in K-12 educationDemonstrated ability to uncover client needs, propose tailored solutions, and close complex deals to meet new revenue targets on an ongoing basisProven and continuing successful track record of sales goal attainment, closing business, building and managing a pipeline of opportunities in large, complex districts in assigned territoryProficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity toolsA demonstrated ability to eloquently and succinctly deliver product presentations to groups and decision makers in-person and via video conferencingCollaborative mindset with ability to work cross-functionally and influence stakeholders,Willingness to travel up to 50%, including overnight staysTo learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/.Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.An Equal Opportunity EmployerWe are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.",1787852188000,"2026-08-27 19:37:13","2026-08-27T17:37:13.000Z",{"jsonldValid":26,"jsonld":98},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Growth & Retention Account Executive - Missouri\",\"description\":\"\u003Cp>\u003Cb>Job Location: \u003C/b>Remote, US. Candidate must work and reside within the US.\u003C/p>\u003Cp>Ideal candidate will reside in \u003Cb>Missouri \u003C/b>to support the territory with frequent travel.\u003C/p>\u003Cp>\u003Cb>Job Overview:\u003C/b>\u003C/p>\u003Cp>Lexia seeks a dynamic Growth and Retention Account Executive to drive new business and long-term customer success across our \u003Cb>Missouri \u003C/b>territory. This role supports preK–12 schools and districts by delivering proven literacy solutions—including student-facing software, professional learning for educators, and implementation services. The ideal candidate thrives on building deep, trusted relationships with education leaders while maintaining a hunter’s mindset to uncover and close new opportunities. Candidates exemplify the following:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Passionately embrace and exemplify Lexia’s mission\u003C/p>\u003C/li>\u003Cli>\u003Cp>Initiate and develop meaningful relationships with high-level education market decision-makers\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop, manage and execute a territory plan to achieve territory quota and company strategic goals in both greenfield and established accounts\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Strategic Territory Management \u003C/b>Develop and execute a territory plan aligned with academic calendars, funding cycles, and district priorities to achieve quota across both new and existing accounts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Customer Growth & Retention \u003C/b>Identify upsell and cross-sell opportunities within current accounts. Partner with Customer Success to ensure product adoption, impact measurement, and renewal success.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Consultative Selling \u003C/b>Deliver compelling in-person and virtual presentations to district-level stakeholders, articulating Lexia’s pedagogy, research foundation, and measurable outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Stakeholder Engagement \u003C/b>Build and maintain relationships with superintendents, curriculum directors, technology leaders, and procurement officers to influence buying decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Proposal Development \u003C/b>Create professional proposals and strategic communications tailored to district goals, funding sources, and instructional needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Cross-Functional Collaboration \u003C/b>Work with internal teams to develop creative, data-informed strategies that address district challenges and drive student outcomes. Collaborate with sales leadership team to refine and continuously improve the teams level of success\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>CRM & Forecasting \u003C/b>Maintain accurate records in Salesforce, manage pipeline health, and provide reliable forecasts and market insights to leadership.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Market Intelligence \u003C/b>Analyze territory trends, funding shifts (e.g., ESSER, Title I), and competitive landscape to inform strategic planning and positioning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Thought Leadership & Networking \u003C/b>Represent Lexia at regional conferences, webinars, and networking events to build brand awareness and generate future pipeline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Travel & Virtual Engagement \u003C/b>Travel \u003Cb>up to 50%\u003C/b> within territory while leveraging virtual tools to maximize stakeholder engagement and sales productivity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Requirements: \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum of a Bachelor's degree or equivalent experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>5+ years of successful business development, sales and account management experience required\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience selling or working with a technology-based curriculum product; Literacy/Reading product highly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep knowledge of the K–12 education landscape, including funding cycles, decision-making hierarchies, and instructional priorities highly preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven knowledge of the geographical territory posted and existing contacts in K-12 education\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to uncover client needs, propose tailored solutions, and close complex deals to meet new revenue targets on an ongoing basis\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven and continuing successful track record of sales goal attainment, closing business, building and managing a pipeline of opportunities in large, complex districts in assigned territory\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity tools\u003C/p>\u003C/li>\u003Cli>\u003Cp>A demonstrated ability to eloquently and succinctly deliver product presentations to groups and decision makers in-person and via video conferencing\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborative mindset with ability to work cross-functionally and influence stakeholders,\u003C/p>\u003C/li>\u003Cli>\u003Cp>Willingness to travel up to 50%, including overnight stays\u003C/p>\u003C/li>\u003C/ul>\u003Cp>To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/.\u003C/p>\u003Cp>Remote First Work Environment\u003Cb> \u003C/b>\u003C/p>\u003Cp>Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.\u003C/p>\u003Cp>If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.\u003C/p>\u003Cp>The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.\u003C/p>\u003Cp>As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.\u003C/p>\u003Cp>\u003Cb>An Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).\u003C/p>\u003Cp>We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.\u003C/p>\",\"datePosted\":\"2026-08-27T17:37:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Lexia Learning\",\"sameAs\":\"https://www.lexialearning.com\",\"logo\":\"https://logo.clearbit.com/lexialearning.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Lexia Learning\",\"value\":\"c42bfc61d810c959b5793b9e5aef148ff1a6fa2cfe66f8e1bd7510932d3f69a9\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"United States\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}}}",{"id":100,"slug":101,"title":102,"companyname":103,"companylogo":104,"companyTagline":105,"companyIndustry":106,"city":107,"country":73,"remote":14,"employmentType":108,"department":17,"content_html":109,"content_text":110,"years":20,"createdAt":94,"updatedAtISO":95,"postedAtISO":96,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":45,"isPaid":14,"schema":111},"3a894036ca6ceed75830b52265416427fadac2b80e3a1e411863ccd78912912e","manager-crm-and-digital-offers-tim-hortons-us-at-popeyes-louisiana-kitchen-c168765a56","Manager, CRM & Digital Offers, Tim Hortons, US","Popeyes Louisiana Kitchen","https://logo.clearbit.com/popeyes.com","Love That Chicken from Popeyes","Restaurants","Corp - Miami Corporate Office",[40],"\u003Cp>\u003Cb>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   \u003C/b>\u003C/p>\u003Cp>Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.\u003C/p>\u003Cp>RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.\u003C/p>\u003Cp>RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.\u003C/p>\u003Cp>As the Manager, Technical CRM & Digital Offers at Tim Hortons, you will play a critical role in advancing our digital transformation and driving customer engagement through personalized, data-driven marketing. This role owns comprehensive CRM strategy and loyalty program management as well as end-to-end 1P offer development and execution, aiming to deepen customer relationships, enhance engagement, and drive incremental sales across multiple digital channels. You will partner with cross-functional teams, including Marketing, Analytics, Engineering Teams, and external vendors, to deliver seamless and impactful CRM, loyalty, and offer experiences.\u003C/p>\u003Cp>\u003Cb>RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.\u003C/b>\u003Cbr>\u003Cbr>\u003Cb>Roles and Responsibilities:\u003C/b>\u003C/p>\u003Cp>\u003Ci>CRM Strategy & Execution:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Own the development and execution of personalized email, SMS, push notification, and in-app communication strategies across the customer lifecycle, optimizing each touchpoint for maximum engagement and conversion\u003C/li>\u003Cli>Manage CRM data processes, ensuring accuracy and consistency in data integration across CRM and marketing automation systems including the Adobe platform.\u003C/li>\u003Cli>Develop and track CRM campaign KPIs, conducting post-campaign analysis to summarize insights and provide data-driven recommendations.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Customer Segmentation & Audience Management:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Utilize CRM tools to create dynamic customer segments based on behavior, demographics, and purchase history.\u003C/li>\u003Cli>Manage tracking and analysis of customer behavior events within CRM to optimize marketing efforts and customer interactions.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>1P Offer Development & Execution:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Own the end-to-end 1P offer lifecycle including strategy, development, build, and deployment across the Tim Hortons app and digital channels.\u003C/li>\u003Cli>Partner with offer deployment support to ensure timely, accurate execution of offer builds.\u003C/li>\u003Cli>Track offer performance metrics, including redemption rates, margin/AOV impact, and build cycle time, and use insights to inform future offer strategy.\u003C/li>\u003Cli>Coordinate offer calendar with CRM comms plans and loyalty activations to ensure a cohesive customer experience.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Loyalty Program Management:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Develop and execute loyalty strategies, including rewards, challenges, and activations, to drive customer engagement and retention.\u003C/li>\u003Cli>Monitor key program metrics, such as member acquisition, engagement, redemption rates, and customer lifetime value, to assess and optimize program performance.\u003C/li>\u003Cli>Collaborate with the product team to enhance the loyalty product roadmap, leveraging customer insights to identify opportunities for new features and program enhancements.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Data Analysis & Personalization:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Partner with Analytics teams to operationalize customer data for predictive modeling, and develop dashboards to monitor CRM, loyalty, and offer performance.\u003C/li>\u003Cli>Manage A/B testing for CRM, loyalty, and offer campaigns to optimize engagement strategies, creating measurement plans and reporting on program performance.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Cross-functional & Vendor Collaboration:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Collaborate with Marketing, Finance, Product, and Operations teams to ensure CRM, loyalty, and offer strategies support broader business objectives and integrate smoothly with other sales and marketing initiatives.\u003C/li>\u003Cli>Manage relationships with external vendors and agencies, ensuring alignment with CRM, loyalty, and offer objectives, and implementing testing approaches, segmentation, and campaign insights.\u003C/li>\u003C/ul>\u003Cp>\u003Cu>\u003Cb>Skills & Qualifications:\u003C/b>\u003C/u>\u003C/p>\u003Cul>\u003Cli>Education: BA/BS degree in Marketing, Business, or related field.\u003C/li>\u003Cli>3-5 years in CRM, digital marketing, offer/promotions management, or loyalty program management.\u003C/li>\u003Cli>Experience with Adobe preferredKnowledge of how to integrate different Custom Events and Attributes into the customer experience \u003C/li>\u003Cli>Strong project management skills with the ability to multitask and meet deadlines in a fast-paced environment.\u003C/li>\u003Cli>Data-driven mindset with an aptitude for interpreting analytics and delivering actionable insights.\u003C/li>\u003Cli>Excellent communication, collaboration, and interpersonal skills for working with cross-functional teams and external partners.\u003C/li>\u003Cli>Highly curious, detail-oriented, and comfortable learning new tools/concepts quickly.\u003C/li>\u003C/ul>\u003Cp>#TimHortons\u003C/p>\u003Cp>Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.\u003C/p>\u003Cp>Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.\u003C/p>","Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.As the Manager, Technical CRM & Digital Offers at Tim Hortons, you will play a critical role in advancing our digital transformation and driving customer engagement through personalized, data-driven marketing. This role owns comprehensive CRM strategy and loyalty program management as well as end-to-end 1P offer development and execution, aiming to deepen customer relationships, enhance engagement, and drive incremental sales across multiple digital channels. You will partner with cross-functional teams, including Marketing, Analytics, Engineering Teams, and external vendors, to deliver seamless and impactful CRM, loyalty, and offer experiences.RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.Roles and Responsibilities:CRM Strategy & Execution:Own the development and execution of personalized email, SMS, push notification, and in-app communication strategies across the customer lifecycle, optimizing each touchpoint for maximum engagement and conversionManage CRM data processes, ensuring accuracy and consistency in data integration across CRM and marketing automation systems including the Adobe platform.Develop and track CRM campaign KPIs, conducting post-campaign analysis to summarize insights and provide data-driven recommendations. Customer Segmentation & Audience Management:Utilize CRM tools to create dynamic customer segments based on behavior, demographics, and purchase history.Manage tracking and analysis of customer behavior events within CRM to optimize marketing efforts and customer interactions. 1P Offer Development & Execution:Own the end-to-end 1P offer lifecycle including strategy, development, build, and deployment across the Tim Hortons app and digital channels.Partner with offer deployment support to ensure timely, accurate execution of offer builds.Track offer performance metrics, including redemption rates, margin/AOV impact, and build cycle time, and use insights to inform future offer strategy.Coordinate offer calendar with CRM comms plans and loyalty activations to ensure a cohesive customer experience. Loyalty Program Management:Develop and execute loyalty strategies, including rewards, challenges, and activations, to drive customer engagement and retention.Monitor key program metrics, such as member acquisition, engagement, redemption rates, and customer lifetime value, to assess and optimize program performance.Collaborate with the product team to enhance the loyalty product roadmap, leveraging customer insights to identify opportunities for new features and program enhancements. Data Analysis & Personalization:Partner with Analytics teams to operationalize customer data for predictive modeling, and develop dashboards to monitor CRM, loyalty, and offer performance.Manage A/B testing for CRM, loyalty, and offer campaigns to optimize engagement strategies, creating measurement plans and reporting on program performance. Cross-functional & Vendor Collaboration:Collaborate with Marketing, Finance, Product, and Operations teams to ensure CRM, loyalty, and offer strategies support broader business objectives and integrate smoothly with other sales and marketing initiatives.Manage relationships with external vendors and agencies, ensuring alignment with CRM, loyalty, and offer objectives, and implementing testing approaches, segmentation, and campaign insights.Skills & Qualifications:Education: BA/BS degree in Marketing, Business, or related field.3-5 years in CRM, digital marketing, offer/promotions management, or loyalty program management.Experience with Adobe preferredKnowledge of how to integrate different Custom Events and Attributes into the customer experience Strong project management skills with the ability to multitask and meet deadlines in a fast-paced environment.Data-driven mindset with an aptitude for interpreting analytics and delivering actionable insights.Excellent communication, collaboration, and interpersonal skills for working with cross-functional teams and external partners.Highly curious, detail-oriented, and comfortable learning new tools/concepts quickly.#TimHortonsBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.",{"jsonldValid":26,"jsonld":112},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Manager, CRM & Digital Offers, Tim Hortons, US\",\"description\":\"\u003Cp>\u003Cb>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   \u003C/b>\u003C/p>\u003Cp>Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.\u003C/p>\u003Cp>RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.\u003C/p>\u003Cp>RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.\u003C/p>\u003Cp>As the Manager, Technical CRM & Digital Offers at Tim Hortons, you will play a critical role in advancing our digital transformation and driving customer engagement through personalized, data-driven marketing. This role owns comprehensive CRM strategy and loyalty program management as well as end-to-end 1P offer development and execution, aiming to deepen customer relationships, enhance engagement, and drive incremental sales across multiple digital channels. You will partner with cross-functional teams, including Marketing, Analytics, Engineering Teams, and external vendors, to deliver seamless and impactful CRM, loyalty, and offer experiences.\u003C/p>\u003Cp>\u003Cb>RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.\u003C/b>\u003Cbr>\u003Cbr>\u003Cb>Roles and Responsibilities:\u003C/b>\u003C/p>\u003Cp>\u003Ci>CRM Strategy & Execution:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Own the development and execution of personalized email, SMS, push notification, and in-app communication strategies across the customer lifecycle, optimizing each touchpoint for maximum engagement and conversion\u003C/li>\u003Cli>Manage CRM data processes, ensuring accuracy and consistency in data integration across CRM and marketing automation systems including the Adobe platform.\u003C/li>\u003Cli>Develop and track CRM campaign KPIs, conducting post-campaign analysis to summarize insights and provide data-driven recommendations.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Customer Segmentation & Audience Management:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Utilize CRM tools to create dynamic customer segments based on behavior, demographics, and purchase history.\u003C/li>\u003Cli>Manage tracking and analysis of customer behavior events within CRM to optimize marketing efforts and customer interactions.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>1P Offer Development & Execution:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Own the end-to-end 1P offer lifecycle including strategy, development, build, and deployment across the Tim Hortons app and digital channels.\u003C/li>\u003Cli>Partner with offer deployment support to ensure timely, accurate execution of offer builds.\u003C/li>\u003Cli>Track offer performance metrics, including redemption rates, margin/AOV impact, and build cycle time, and use insights to inform future offer strategy.\u003C/li>\u003Cli>Coordinate offer calendar with CRM comms plans and loyalty activations to ensure a cohesive customer experience.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Loyalty Program Management:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Develop and execute loyalty strategies, including rewards, challenges, and activations, to drive customer engagement and retention.\u003C/li>\u003Cli>Monitor key program metrics, such as member acquisition, engagement, redemption rates, and customer lifetime value, to assess and optimize program performance.\u003C/li>\u003Cli>Collaborate with the product team to enhance the loyalty product roadmap, leveraging customer insights to identify opportunities for new features and program enhancements.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Data Analysis & Personalization:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Partner with Analytics teams to operationalize customer data for predictive modeling, and develop dashboards to monitor CRM, loyalty, and offer performance.\u003C/li>\u003Cli>Manage A/B testing for CRM, loyalty, and offer campaigns to optimize engagement strategies, creating measurement plans and reporting on program performance.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Cross-functional & Vendor Collaboration:\u003C/i>\u003C/p>\u003Cul>\u003Cli>Collaborate with Marketing, Finance, Product, and Operations teams to ensure CRM, loyalty, and offer strategies support broader business objectives and integrate smoothly with other sales and marketing initiatives.\u003C/li>\u003Cli>Manage relationships with external vendors and agencies, ensuring alignment with CRM, loyalty, and offer objectives, and implementing testing approaches, segmentation, and campaign insights.\u003C/li>\u003C/ul>\u003Cp>\u003Cu>\u003Cb>Skills & Qualifications:\u003C/b>\u003C/u>\u003C/p>\u003Cul>\u003Cli>Education: BA/BS degree in Marketing, Business, or related field.\u003C/li>\u003Cli>3-5 years in CRM, digital marketing, offer/promotions management, or loyalty program management.\u003C/li>\u003Cli>Experience with Adobe preferredKnowledge of how to integrate different Custom Events and Attributes into the customer experience \u003C/li>\u003Cli>Strong project management skills with the ability to multitask and meet deadlines in a fast-paced environment.\u003C/li>\u003Cli>Data-driven mindset with an aptitude for interpreting analytics and delivering actionable insights.\u003C/li>\u003Cli>Excellent communication, collaboration, and interpersonal skills for working with cross-functional teams and external partners.\u003C/li>\u003Cli>Highly curious, detail-oriented, and comfortable learning new tools/concepts quickly.\u003C/li>\u003C/ul>\u003Cp>#TimHortons\u003C/p>\u003Cp>Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.\u003C/p>\u003Cp>Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.\u003C/p>\",\"datePosted\":\"2026-08-27T17:37:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Popeyes Louisiana Kitchen\",\"sameAs\":\"http://www.popeyes.com\",\"logo\":\"https://logo.clearbit.com/popeyes.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Popeyes Louisiana Kitchen\",\"value\":\"3a894036ca6ceed75830b52265416427fadac2b80e3a1e411863ccd78912912e\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Corp - Miami Corporate Office\",\"addressCountry\":\"US\"}}}",{"id":114,"slug":115,"title":116,"companyname":117,"companylogo":118,"companyIndustry":54,"city":12,"country":13,"remote":14,"employmentType":119,"department":17,"content_html":120,"content_text":121,"years":20,"createdAt":94,"updatedAtISO":95,"postedAtISO":96,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"isPaid":14,"schema":122},"ae18e6d95213f2b56237091163bae3b237a93f4fcd745d43c0250bba6da8fa26","senior-crm-manager-loyalty-and-lifecycle-at-mony-group-plc-4116626bf2","Senior CRM Manager - Loyalty & Lifecycle","MONY Group plc","https://logo.clearbit.com/jobs.monygroup.com",[40],"\u003Cp>\u003Cb>SENIOR CRM MANAGER – Lifecycle & Loyalty\u003C/b>\u003C/p>\u003Cp>\u003Cb>ABOUT US \u003C/b>\u003C/p>\u003Cp>Every day, we push beyond expectations to help millions of people save money, at a time when it’s never mattered more. Through MoneySuperMarket, MoneySavingExpert, Quidco and our B2B partnerships we supply products to more than 24 million unique monthly visitors, helping UK households to save billions of pounds a year. Can you tell this is something we’re exceptionally proud of!\u003C/p>\u003Cp>Creative, collaborative, ambitious – it’s hard work. But what makes it worth it? Leaving work knowing we’ve made a difference to our customers, users, and to each other. \u003C/p>\u003Cp>Put our distinct brands together with our dedicated colleagues and you’ve got a workplace with lots of personality. We’re open-minded, diverse, and love our differences. Everyone plays a part, and comes together to work hard, go beyond, and make sure everyone feels they belong.\u003C/p>\u003Cp>\u003Cb>ABOUT THE ROLE\u003C/b>\u003C/p>\u003Cp>We’re looking for a Senior CRM Manager – Lifecycle & Loyalty to play a key role in shaping how we build deeper, longer-lasting relationships with our customers and members. \u003C/p>\u003Cp>Working across our membership propositions – including SuperSaveClub on MoneySuperMarket and Members on Quidco – you’ll help support the CRM strategy that drives engagement, loyalty, retention, and long-term customer value. \u003C/p>\u003Cp>This is a role for someone who can operate at both a strategic and delivery level. You’ll work closely with the Lead Strategy Manager to shape our lifecycle and loyalty strategy, while taking ownership for translating that strategy into compelling, data-led customer journeys and communications. \u003C/p>\u003Cp>You’ll connect customer insight, commercial priorities, proposition development, and CRM execution – ensuring our membership experiences give customers genuine reasons to join, engage and stay with us. \u003C/p>\u003Cp>\u003Cb>WHAT YOU WILL BE DOING \u003C/b>\u003C/p>\u003Cp>\u003Cb>Contribute to and shape our lifecycle & loyalty strategy \u003C/b>\u003C/p>\u003Cul>\u003Cli>Co-own the lifecycle and loyalty CRM strategy alongside the Lead Strategy Manager and Head of Engagement, defining how CRM can grow engagement, retention, loyalty, and customer lifetime value. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Develop clear lifecycle strategies across acquisition, onboarding, activation, engagement, retention, reactivation, and advocacy. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Define the role CRM plays within our wider membership propositions and identify opportunities to deepen relationships with customers over time. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Turn customer, behavioural and commercial insight into clear strategic priorities and actionable CRM plans. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Champion a customer-first approach, ensuring our communications are useful, relevant and provide a clear value exchange for members. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Lead CRM for our membership propositions \u003C/b>\u003C/p>\u003Cul>\u003Cli>Own the CRM approach and delivery for our key membership propositions, including SuperSaveClub on MoneySuperMarket and Members on Quidco. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Build journeys that help customers understand the value of membership, successfully onboard, discover relevant benefits and continue to engage over time. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Identify the behaviours and moments that matter most within the member lifecycle and develop communications that encourage the next best action. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Work closely with Proposition, Product, Commercial and Marketing teams to ensure CRM is embedded within the development and evolution of our membership propositions. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Ensure customers experience a joined-up relationship with our brands rather than a series of disconnected campaigns. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Turn strategy into brilliant execution \u003C/b>\u003C/p>\u003Cul>\u003Cli>Translate strategic objectives into clear CRM roadmaps, journey designs, campaign plans and test-and-learn programmes. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Lead the end-to-end delivery of complex lifecycle and loyalty initiatives, from brief and audience strategy through to execution, measurement, and optimisation. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Use segmentation, personalisation, and behavioural triggers to create increasingly relevant customer experiences. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Establish clear prioritisation across CRM activity, balancing customer needs, commercial opportunities, and delivery capacity. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Maintain a high bar for execution, ensuring communications are timely, relevant, accurate and consistent with our brands. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Create a culture of experimentation and optimisation \u003C/b>\u003C/p>\u003Cul>\u003Cli>Develop a strong test-and-learn roadmap across lifecycle and membership communications. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Use customer behaviour and performance data to understand what drives incremental engagement and loyalty. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Move beyond channel and campaign metrics to understand the impact CRM has on membership engagement, retention, frequency and lifetime value. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Identify opportunities to improve journeys continuously and scale successful approaches. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Partner with Analytics and Insight teams to develop meaningful measurement frameworks and communicate performance and learning back to senior stakeholders. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Lead through influence \u003C/b>\u003C/p>\u003Cul>\u003Cli>Be a senior CRM voice within cross-functional teams, influencing Proposition, Product, Data, Analytics, Commercial and Brand stakeholders. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Build strong relationships across MoneySuperMarket and Quidco, identifying opportunities to share learning and create greater consistency in how we approach lifecycle and loyalty. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Provide strategic direction and constructive challenge, helping stakeholders understand the role CRM can play in achieving their objectives. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Champion CRM best practice and help raise lifecycle and loyalty capability across the wider organisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>WHAT WE LOOK FOR\u003C/b>\u003C/p>\u003Cp>You’ll be a highly experienced CRM or lifecycle marketer who is equally comfortable setting direction and making things happen and can demonstrate success in your current and previous roles.  \u003C/p>\u003Cp>You’ll bring: \u003C/p>\u003Cul>\u003Cli>Significant experience in CRM, lifecycle marketing, loyalty or customer engagement, ideally within a large-scale digital or consumer business. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong experience developing lifecycle and retention strategies and translating them into executable customer journeys. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Experience working with membership, loyalty or subscription-style propositions.  \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong understanding of segmentation, personalisation, triggered communications, and customer journey design. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Excellent analytical capability and the ability to turn customer and behavioural data into clear actions. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong experimentation mindset, with experience designing tests and using incremental measurement to optimise CRM activity. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Experience delivering complex CRM programmes involving multiple teams and dependencies. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong stakeholder management skills and the confidence to influence senior colleagues across Product, Proposition, Commercial, Data and Marketing. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong understanding of CRM channels, with the ability to think about the customer relationship across email, push, in-product/in-app messaging and other owned channels. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong understanding of enterprise CRM systems such as Braze.  \u003C/li>\u003C/ul>\u003Cul>\u003Cli>The ability to balance customer value and commercial outcomes and make pragmatic prioritisation decisions. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Excellent communication skills, with the ability to turn complex strategies into simple, compelling plans. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>WHAT REWARDS ARE ON OFFER \u003C/b>\u003C/p>\u003Cul>\u003Cli>Up to 27 holidays + bank holidays\u003C/li>\u003Cli>Pension up to 6% employer contribution\u003C/li>\u003Cli>Bonus scheme\u003C/li>\u003Cli>Digital Doctor on demand\u003C/li>\u003Cli>Work from anywhere scheme – 2 weeks per year\u003C/li>\u003Cli>Financial coaching\u003C/li>\u003Cli>Mental health platform access\u003C/li>\u003C/ul>\u003Cp>\u003Cb>HOW WE’LL INVEST IN YOU \u003C/b>\u003C/p>\u003Cp>We’re invested in your development. Expect mentorship, training, and opportunities to expand your skill set, including access to your own individual LinkedIn Learning license with access to over 16,000 courses. \u003C/p>\u003Cp>At MONY Group, we believe in the strength of diversity and see inclusion as a strategic advantage. Our values guide us in creating a workplace where fairness and equity is a reality for all. We’re committed to minimising systemic bias and creating a level playing field for all candidates. \u003C/p>\u003Cp>Contact us for reasonable accommodations in the application process, no need to disclose your disability or condition, just specify your needs. Unsure what to ask for? We can guide you through available accommodations. \u003C/p>\u003Cp>We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know more before applying such as more on hybrid working, salary, our parental leave policy etc, please just let us know, and we’ll be happy to help. You can contact the recruiter for this role, Kim at kim.richards@monygroup.com \u003C/p>\u003Cp>We believe that success isn’t solely defined by ticking boxes on a skills checklist. We encourage your application, so we can discover your skills and experience that will help you succeed in this role. \u003C/p>","SENIOR CRM MANAGER – Lifecycle & LoyaltyABOUT US Every day, we push beyond expectations to help millions of people save money, at a time when it’s never mattered more. Through MoneySuperMarket, MoneySavingExpert, Quidco and our B2B partnerships we supply products to more than 24 million unique monthly visitors, helping UK households to save billions of pounds a year. Can you tell this is something we’re exceptionally proud of!Creative, collaborative, ambitious – it’s hard work. But what makes it worth it? Leaving work knowing we’ve made a difference to our customers, users, and to each other. Put our distinct brands together with our dedicated colleagues and you’ve got a workplace with lots of personality. We’re open-minded, diverse, and love our differences. Everyone plays a part, and comes together to work hard, go beyond, and make sure everyone feels they belong.ABOUT THE ROLEWe’re looking for a Senior CRM Manager – Lifecycle & Loyalty to play a key role in shaping how we build deeper, longer-lasting relationships with our customers and members. Working across our membership propositions – including SuperSaveClub on MoneySuperMarket and Members on Quidco – you’ll help support the CRM strategy that drives engagement, loyalty, retention, and long-term customer value. This is a role for someone who can operate at both a strategic and delivery level. You’ll work closely with the Lead Strategy Manager to shape our lifecycle and loyalty strategy, while taking ownership for translating that strategy into compelling, data-led customer journeys and communications. You’ll connect customer insight, commercial priorities, proposition development, and CRM execution – ensuring our membership experiences give customers genuine reasons to join, engage and stay with us. WHAT YOU WILL BE DOING Contribute to and shape our lifecycle & loyalty strategy Co-own the lifecycle and loyalty CRM strategy alongside the Lead Strategy Manager and Head of Engagement, defining how CRM can grow engagement, retention, loyalty, and customer lifetime value. Develop clear lifecycle strategies across acquisition, onboarding, activation, engagement, retention, reactivation, and advocacy. Define the role CRM plays within our wider membership propositions and identify opportunities to deepen relationships with customers over time. Turn customer, behavioural and commercial insight into clear strategic priorities and actionable CRM plans. Champion a customer-first approach, ensuring our communications are useful, relevant and provide a clear value exchange for members. Lead CRM for our membership propositions Own the CRM approach and delivery for our key membership propositions, including SuperSaveClub on MoneySuperMarket and Members on Quidco. Build journeys that help customers understand the value of membership, successfully onboard, discover relevant benefits and continue to engage over time. Identify the behaviours and moments that matter most within the member lifecycle and develop communications that encourage the next best action. Work closely with Proposition, Product, Commercial and Marketing teams to ensure CRM is embedded within the development and evolution of our membership propositions. Ensure customers experience a joined-up relationship with our brands rather than a series of disconnected campaigns. Turn strategy into brilliant execution Translate strategic objectives into clear CRM roadmaps, journey designs, campaign plans and test-and-learn programmes. Lead the end-to-end delivery of complex lifecycle and loyalty initiatives, from brief and audience strategy through to execution, measurement, and optimisation. Use segmentation, personalisation, and behavioural triggers to create increasingly relevant customer experiences. Establish clear prioritisation across CRM activity, balancing customer needs, commercial opportunities, and delivery capacity. Maintain a high bar for execution, ensuring communications are timely, relevant, accurate and consistent with our brands. Create a culture of experimentation and optimisation Develop a strong test-and-learn roadmap across lifecycle and membership communications. Use customer behaviour and performance data to understand what drives incremental engagement and loyalty. Move beyond channel and campaign metrics to understand the impact CRM has on membership engagement, retention, frequency and lifetime value. Identify opportunities to improve journeys continuously and scale successful approaches. Partner with Analytics and Insight teams to develop meaningful measurement frameworks and communicate performance and learning back to senior stakeholders. Lead through influence Be a senior CRM voice within cross-functional teams, influencing Proposition, Product, Data, Analytics, Commercial and Brand stakeholders. Build strong relationships across MoneySuperMarket and Quidco, identifying opportunities to share learning and create greater consistency in how we approach lifecycle and loyalty. Provide strategic direction and constructive challenge, helping stakeholders understand the role CRM can play in achieving their objectives. Champion CRM best practice and help raise lifecycle and loyalty capability across the wider organisation. WHAT WE LOOK FORYou’ll be a highly experienced CRM or lifecycle marketer who is equally comfortable setting direction and making things happen and can demonstrate success in your current and previous roles.  You’ll bring: Significant experience in CRM, lifecycle marketing, loyalty or customer engagement, ideally within a large-scale digital or consumer business. Strong experience developing lifecycle and retention strategies and translating them into executable customer journeys. Experience working with membership, loyalty or subscription-style propositions.  A strong understanding of segmentation, personalisation, triggered communications, and customer journey design. Excellent analytical capability and the ability to turn customer and behavioural data into clear actions. A strong experimentation mindset, with experience designing tests and using incremental measurement to optimise CRM activity. Experience delivering complex CRM programmes involving multiple teams and dependencies. Strong stakeholder management skills and the confidence to influence senior colleagues across Product, Proposition, Commercial, Data and Marketing. A strong understanding of CRM channels, with the ability to think about the customer relationship across email, push, in-product/in-app messaging and other owned channels. A strong understanding of enterprise CRM systems such as Braze.  The ability to balance customer value and commercial outcomes and make pragmatic prioritisation decisions. Excellent communication skills, with the ability to turn complex strategies into simple, compelling plans. WHAT REWARDS ARE ON OFFER Up to 27 holidays + bank holidaysPension up to 6% employer contributionBonus schemeDigital Doctor on demandWork from anywhere scheme – 2 weeks per yearFinancial coachingMental health platform accessHOW WE’LL INVEST IN YOU We’re invested in your development. Expect mentorship, training, and opportunities to expand your skill set, including access to your own individual LinkedIn Learning license with access to over 16,000 courses. At MONY Group, we believe in the strength of diversity and see inclusion as a strategic advantage. Our values guide us in creating a workplace where fairness and equity is a reality for all. We’re committed to minimising systemic bias and creating a level playing field for all candidates. Contact us for reasonable accommodations in the application process, no need to disclose your disability or condition, just specify your needs. Unsure what to ask for? We can guide you through available accommodations. We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know more before applying such as more on hybrid working, salary, our parental leave policy etc, please just let us know, and we’ll be happy to help. You can contact the recruiter for this role, Kim at kim.richards@monygroup.com We believe that success isn’t solely defined by ticking boxes on a skills checklist. We encourage your application, so we can discover your skills and experience that will help you succeed in this role.",{"jsonldValid":26,"jsonld":123},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Senior CRM Manager - Loyalty & Lifecycle\",\"description\":\"\u003Cp>\u003Cb>SENIOR CRM MANAGER – Lifecycle & Loyalty\u003C/b>\u003C/p>\u003Cp>\u003Cb>ABOUT US \u003C/b>\u003C/p>\u003Cp>Every day, we push beyond expectations to help millions of people save money, at a time when it’s never mattered more. Through MoneySuperMarket, MoneySavingExpert, Quidco and our B2B partnerships we supply products to more than 24 million unique monthly visitors, helping UK households to save billions of pounds a year. Can you tell this is something we’re exceptionally proud of!\u003C/p>\u003Cp>Creative, collaborative, ambitious – it’s hard work. But what makes it worth it? Leaving work knowing we’ve made a difference to our customers, users, and to each other. \u003C/p>\u003Cp>Put our distinct brands together with our dedicated colleagues and you’ve got a workplace with lots of personality. We’re open-minded, diverse, and love our differences. Everyone plays a part, and comes together to work hard, go beyond, and make sure everyone feels they belong.\u003C/p>\u003Cp>\u003Cb>ABOUT THE ROLE\u003C/b>\u003C/p>\u003Cp>We’re looking for a Senior CRM Manager – Lifecycle & Loyalty to play a key role in shaping how we build deeper, longer-lasting relationships with our customers and members. \u003C/p>\u003Cp>Working across our membership propositions – including SuperSaveClub on MoneySuperMarket and Members on Quidco – you’ll help support the CRM strategy that drives engagement, loyalty, retention, and long-term customer value. \u003C/p>\u003Cp>This is a role for someone who can operate at both a strategic and delivery level. You’ll work closely with the Lead Strategy Manager to shape our lifecycle and loyalty strategy, while taking ownership for translating that strategy into compelling, data-led customer journeys and communications. \u003C/p>\u003Cp>You’ll connect customer insight, commercial priorities, proposition development, and CRM execution – ensuring our membership experiences give customers genuine reasons to join, engage and stay with us. \u003C/p>\u003Cp>\u003Cb>WHAT YOU WILL BE DOING \u003C/b>\u003C/p>\u003Cp>\u003Cb>Contribute to and shape our lifecycle & loyalty strategy \u003C/b>\u003C/p>\u003Cul>\u003Cli>Co-own the lifecycle and loyalty CRM strategy alongside the Lead Strategy Manager and Head of Engagement, defining how CRM can grow engagement, retention, loyalty, and customer lifetime value. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Develop clear lifecycle strategies across acquisition, onboarding, activation, engagement, retention, reactivation, and advocacy. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Define the role CRM plays within our wider membership propositions and identify opportunities to deepen relationships with customers over time. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Turn customer, behavioural and commercial insight into clear strategic priorities and actionable CRM plans. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Champion a customer-first approach, ensuring our communications are useful, relevant and provide a clear value exchange for members. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Lead CRM for our membership propositions \u003C/b>\u003C/p>\u003Cul>\u003Cli>Own the CRM approach and delivery for our key membership propositions, including SuperSaveClub on MoneySuperMarket and Members on Quidco. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Build journeys that help customers understand the value of membership, successfully onboard, discover relevant benefits and continue to engage over time. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Identify the behaviours and moments that matter most within the member lifecycle and develop communications that encourage the next best action. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Work closely with Proposition, Product, Commercial and Marketing teams to ensure CRM is embedded within the development and evolution of our membership propositions. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Ensure customers experience a joined-up relationship with our brands rather than a series of disconnected campaigns. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Turn strategy into brilliant execution \u003C/b>\u003C/p>\u003Cul>\u003Cli>Translate strategic objectives into clear CRM roadmaps, journey designs, campaign plans and test-and-learn programmes. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Lead the end-to-end delivery of complex lifecycle and loyalty initiatives, from brief and audience strategy through to execution, measurement, and optimisation. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Use segmentation, personalisation, and behavioural triggers to create increasingly relevant customer experiences. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Establish clear prioritisation across CRM activity, balancing customer needs, commercial opportunities, and delivery capacity. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Maintain a high bar for execution, ensuring communications are timely, relevant, accurate and consistent with our brands. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Create a culture of experimentation and optimisation \u003C/b>\u003C/p>\u003Cul>\u003Cli>Develop a strong test-and-learn roadmap across lifecycle and membership communications. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Use customer behaviour and performance data to understand what drives incremental engagement and loyalty. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Move beyond channel and campaign metrics to understand the impact CRM has on membership engagement, retention, frequency and lifetime value. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Identify opportunities to improve journeys continuously and scale successful approaches. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Partner with Analytics and Insight teams to develop meaningful measurement frameworks and communicate performance and learning back to senior stakeholders. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Lead through influence \u003C/b>\u003C/p>\u003Cul>\u003Cli>Be a senior CRM voice within cross-functional teams, influencing Proposition, Product, Data, Analytics, Commercial and Brand stakeholders. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Build strong relationships across MoneySuperMarket and Quidco, identifying opportunities to share learning and create greater consistency in how we approach lifecycle and loyalty. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Provide strategic direction and constructive challenge, helping stakeholders understand the role CRM can play in achieving their objectives. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Champion CRM best practice and help raise lifecycle and loyalty capability across the wider organisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>WHAT WE LOOK FOR\u003C/b>\u003C/p>\u003Cp>You’ll be a highly experienced CRM or lifecycle marketer who is equally comfortable setting direction and making things happen and can demonstrate success in your current and previous roles.  \u003C/p>\u003Cp>You’ll bring: \u003C/p>\u003Cul>\u003Cli>Significant experience in CRM, lifecycle marketing, loyalty or customer engagement, ideally within a large-scale digital or consumer business. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong experience developing lifecycle and retention strategies and translating them into executable customer journeys. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Experience working with membership, loyalty or subscription-style propositions.  \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong understanding of segmentation, personalisation, triggered communications, and customer journey design. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Excellent analytical capability and the ability to turn customer and behavioural data into clear actions. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong experimentation mindset, with experience designing tests and using incremental measurement to optimise CRM activity. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Experience delivering complex CRM programmes involving multiple teams and dependencies. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong stakeholder management skills and the confidence to influence senior colleagues across Product, Proposition, Commercial, Data and Marketing. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong understanding of CRM channels, with the ability to think about the customer relationship across email, push, in-product/in-app messaging and other owned channels. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>A strong understanding of enterprise CRM systems such as Braze.  \u003C/li>\u003C/ul>\u003Cul>\u003Cli>The ability to balance customer value and commercial outcomes and make pragmatic prioritisation decisions. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Excellent communication skills, with the ability to turn complex strategies into simple, compelling plans. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>WHAT REWARDS ARE ON OFFER \u003C/b>\u003C/p>\u003Cul>\u003Cli>Up to 27 holidays + bank holidays\u003C/li>\u003Cli>Pension up to 6% employer contribution\u003C/li>\u003Cli>Bonus scheme\u003C/li>\u003Cli>Digital Doctor on demand\u003C/li>\u003Cli>Work from anywhere scheme – 2 weeks per year\u003C/li>\u003Cli>Financial coaching\u003C/li>\u003Cli>Mental health platform access\u003C/li>\u003C/ul>\u003Cp>\u003Cb>HOW WE’LL INVEST IN YOU \u003C/b>\u003C/p>\u003Cp>We’re invested in your development. Expect mentorship, training, and opportunities to expand your skill set, including access to your own individual LinkedIn Learning license with access to over 16,000 courses. \u003C/p>\u003Cp>At MONY Group, we believe in the strength of diversity and see inclusion as a strategic advantage. Our values guide us in creating a workplace where fairness and equity is a reality for all. We’re committed to minimising systemic bias and creating a level playing field for all candidates. \u003C/p>\u003Cp>Contact us for reasonable accommodations in the application process, no need to disclose your disability or condition, just specify your needs. Unsure what to ask for? We can guide you through available accommodations. \u003C/p>\u003Cp>We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know more before applying such as more on hybrid working, salary, our parental leave policy etc, please just let us know, and we’ll be happy to help. You can contact the recruiter for this role, Kim at kim.richards@monygroup.com \u003C/p>\u003Cp>We believe that success isn’t solely defined by ticking boxes on a skills checklist. We encourage your application, so we can discover your skills and experience that will help you succeed in this role. \u003C/p>\",\"datePosted\":\"2026-08-27T17:37:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"MONY Group plc\",\"sameAs\":\"https://www.jobs.monygroup.com\",\"logo\":\"https://logo.clearbit.com/jobs.monygroup.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"MONY Group plc\",\"value\":\"ae18e6d95213f2b56237091163bae3b237a93f4fcd745d43c0250bba6da8fa26\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"London\",\"addressCountry\":\"GB\"}}}",1787925636544]