[{"data":1,"prerenderedAt":127},["ShallowReactive",2],{"$fq0B5h0AgOEmOH5xz5Qw2BLEoUvgV-iKJK9pI-nANAs4":3,"$frd-U9oP1HfVt86FZ7s3jTOlYSnpckozG8WHTtE38KsY":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"isPaid":14,"schema":25},"fd2010ed98d15645492c6133e81bfbe67caf098425e7badd4b46d80650445867","principal-application-developer-salesforce-crm-at-genesys-c9a5e7a8c0","Principal Application Developer – Salesforce CRM","Genesys","https://logo.clearbit.com/genesys.com","Orchestrating over 70 billion amazing experiences in more than 100 countries – through cloud, digital and AI technology.","Software Development","Chennai (Flexible)","Chennai",false,[16],"Full-time","Marketing","\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>Job Summary\u003C/b>\u003C/p>\u003Cp>We are seeking an experienced Principal Application Developer to lead production support for Salesforce CRM applications. This role involves providing technical leadership to a team of support engineers, ensuring system stability, and delivering reliable support services to business users in a fast-paced environment.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Lead a team of L2/L3 support engineers to support Salesforce CRM applications and related integrations\u003C/b>\u003C/li>\u003Cli>Handle end-to-end incident management, including triage, resolution, and escalation\u003C/li>\u003Cli>\u003Cb>Act as the primary point of contact for critical incidents (P1/P2) and ensure timely resolution\u003C/b>\u003C/li>\u003Cli>Ensure adherence to SLAs and track key support metrics\u003C/li>\u003Cli>\u003Cb>Perform root cause analysis (RCA) and drive permanent fixes for recurring issues\u003C/b>\u003C/li>\u003Cli>Coordinate with development, QA, and product teams for defect resolution and enhancements\u003C/li>\u003Cli>Support release and deployment activities, including validation and production readiness\u003C/li>\u003Cli>Monitor application performance and proactively identify and address issues\u003C/li>\u003Cli>Maintain knowledge base, SOPs, and support documentation\u003C/li>\u003Cli>Provide regular updates to stakeholders on incidents, risks, and overall system health\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills & Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>10+ years of experience in application support, with at least 4–5 years in Salesforce CRM\u003C/li>\u003Cli>\u003Cb>Strong hands-on experience with Salesforce (Sales Cloud / Service Cloud) and Customer/Partner Communities\u003C/b>\u003C/li>\u003Cli>Experience or exposure to \u003Cb>    /CPQ is\u003C/b> a strong advantage\u003C/li>\u003Cli>Proven experience leading or mentoring a support team\u003C/li>\u003Cli>Good understanding of ITIL processes (Incident, Problem, Change Management)\u003C/li>\u003Cli>\u003Cb>Strong troubleshooting and debugging skills\u003C/b>\u003C/li>\u003Cli>Working knowledge of SQL and data analysis\u003C/li>\u003Cli>Experience with integrations (REST/SOAP APIs, middleware)\u003C/li>\u003Cli>Familiarity with ticketing tools such as ServiceNow, Jira, etc.\u003C/li>\u003Cli>Strong communication and stakeholder management skills\u003C/li>\u003C/ul>\u003Cp>#LI-GR1\u003Cbr>#LI-Hybrid\u003Cbr>#LI-Remote\u003Cbr> \u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job SummaryWe are seeking an experienced Principal Application Developer to lead production support for Salesforce CRM applications. This role involves providing technical leadership to a team of support engineers, ensuring system stability, and delivering reliable support services to business users in a fast-paced environment.Key ResponsibilitiesLead a team of L2/L3 support engineers to support Salesforce CRM applications and related integrationsHandle end-to-end incident management, including triage, resolution, and escalationAct as the primary point of contact for critical incidents (P1/P2) and ensure timely resolutionEnsure adherence to SLAs and track key support metricsPerform root cause analysis (RCA) and drive permanent fixes for recurring issuesCoordinate with development, QA, and product teams for defect resolution and enhancementsSupport release and deployment activities, including validation and production readinessMonitor application performance and proactively identify and address issuesMaintain knowledge base, SOPs, and support documentationProvide regular updates to stakeholders on incidents, risks, and overall system healthRequired Skills & Experience10+ years of experience in application support, with at least 4–5 years in Salesforce CRMStrong hands-on experience with Salesforce (Sales Cloud / Service Cloud) and Customer/Partner CommunitiesExperience or exposure to     /CPQ is a strong advantageProven experience leading or mentoring a support teamGood understanding of ITIL processes (Incident, Problem, Change Management)Strong troubleshooting and debugging skillsWorking knowledge of SQL and data analysisExperience with integrations (REST/SOAP APIs, middleware)Familiarity with ticketing tools such as ServiceNow, Jira, etc.Strong communication and stakeholder management skills#LI-GR1#LI-Hybrid#LI-Remote If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",0,1778750455000,"2026-05-14 11:21:39","2026-05-14T09:21:39.000Z","USD",{"jsonldValid":26,"jsonld":27},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Principal Application Developer – Salesforce CRM\",\"description\":\"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>Job Summary\u003C/b>\u003C/p>\u003Cp>We are seeking an experienced Principal Application Developer to lead production support for Salesforce CRM applications. This role involves providing technical leadership to a team of support engineers, ensuring system stability, and delivering reliable support services to business users in a fast-paced environment.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>Lead a team of L2/L3 support engineers to support Salesforce CRM applications and related integrations\u003C/b>\u003C/li>\u003Cli>Handle end-to-end incident management, including triage, resolution, and escalation\u003C/li>\u003Cli>\u003Cb>Act as the primary point of contact for critical incidents (P1/P2) and ensure timely resolution\u003C/b>\u003C/li>\u003Cli>Ensure adherence to SLAs and track key support metrics\u003C/li>\u003Cli>\u003Cb>Perform root cause analysis (RCA) and drive permanent fixes for recurring issues\u003C/b>\u003C/li>\u003Cli>Coordinate with development, QA, and product teams for defect resolution and enhancements\u003C/li>\u003Cli>Support release and deployment activities, including validation and production readiness\u003C/li>\u003Cli>Monitor application performance and proactively identify and address issues\u003C/li>\u003Cli>Maintain knowledge base, SOPs, and support documentation\u003C/li>\u003Cli>Provide regular updates to stakeholders on incidents, risks, and overall system health\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills & Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>10+ years of experience in application support, with at least 4–5 years in Salesforce CRM\u003C/li>\u003Cli>\u003Cb>Strong hands-on experience with Salesforce (Sales Cloud / Service Cloud) and Customer/Partner Communities\u003C/b>\u003C/li>\u003Cli>Experience or exposure to \u003Cb>    /CPQ is\u003C/b> a strong advantage\u003C/li>\u003Cli>Proven experience leading or mentoring a support team\u003C/li>\u003Cli>Good understanding of ITIL processes (Incident, Problem, Change Management)\u003C/li>\u003Cli>\u003Cb>Strong troubleshooting and debugging skills\u003C/b>\u003C/li>\u003Cli>Working knowledge of SQL and data analysis\u003C/li>\u003Cli>Experience with integrations (REST/SOAP APIs, middleware)\u003C/li>\u003Cli>Familiarity with ticketing tools such as ServiceNow, Jira, etc.\u003C/li>\u003Cli>Strong communication and stakeholder management skills\u003C/li>\u003C/ul>\u003Cp>#LI-GR1\u003Cbr>#LI-Hybrid\u003Cbr>#LI-Remote\u003Cbr> \u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>\",\"datePosted\":\"2026-05-14T09:21:39.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Genesys\",\"sameAs\":\"https://www.genesys.com/\",\"logo\":\"https://logo.clearbit.com/genesys.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Genesys\",\"value\":\"fd2010ed98d15645492c6133e81bfbe67caf098425e7badd4b46d80650445867\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Chennai (Flexible)\",\"addressCountry\":\"Chennai\"}}}",{"jobs":29},[30,45,59,79,93,110],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":35,"remote":14,"employmentType":36,"department":17,"content_html":37,"content_text":38,"years":20,"createdAt":39,"updatedAtISO":40,"postedAtISO":41,"hasSalary":14,"salaryMin":42,"salaryMax":43,"currency":24,"isPaid":14,"schema":44},"4fb235bcba33e76d1bd26a475120f455ec5c72fa03415bbb4384a3aa0ee7f134","lead-software-engineer-crm-and-integrations-at-genesys-83bdfe265d","Lead Software Engineer, CRM and Integrations","2 Locations","",[16],"\u003Cp>\u003Cb>Be the one building AI-powered experiences where they matter most.\u003C/b>\u003C/p>\u003Cp>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\u003C/p>\u003Cp>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Summary\u003C/b>\u003C/p>\u003Cp>We are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.\u003C/p>\u003Cp>The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.\u003C/p>\u003Cp>In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.\u003C/p>\u003Cp>The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to technical design reviews, code reviews, and engineering best practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Minimum Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor's or Master's degree in Computer Science or a related discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding of modern web UI frameworks and REST API-based architectures.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience building and operating cloud-native or microservice-based applications.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong fundamentals in algorithms, data structures, and distributed systems design.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with automated testing, continuous integration, and continuous deployment practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Pragmatic, action-oriented, and growth-minded.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$147,100.00 - $258,700.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cbr>\u003Cp>\u003Cb>Working at Genesys\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>AI at enterprise scale\u003C/b> – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\u003C/li>\u003Cli>\u003Cb>A flexible-first culture\u003C/b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\u003C/li>\u003Cli>\u003Cb>Growth in the AI era\u003C/b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.\u003C/li>\u003Cli>\u003Cb>Time to recharge and give back\u003C/b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\u003C/li>\u003Cli>\u003Cb>Recognized globally \u003C/b>– Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\u003C/li>\u003C/ul>\u003Cp>Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What Happens After You Apply\u003C/b>\u003C/p>\u003Cp>After you apply, here's what you can typically expect:\u003C/p>\u003Cul>\u003Cli>Our Talent Acquisition team reviews your application with the hiring team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Next, you'll meet the hiring manager and other members of the interview team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>After interviews are complete, our team will follow up with the final steps.\u003C/li>\u003C/ul>\u003Cp>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Stay Connected\u003C/b>\u003C/p>\u003Cp>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\u003C/p>\u003Cp>Get notified about relevant opportunities.\u003C/p>\u003Cbr>\u003Ch1>\u003Cb>Be the one building what's next - where AI, experience and impact come together.\u003C/b>\u003C/h1>\u003Cbr>\u003Cp>\u003Cb>Employee Referral\u003C/b>\u003C/p>\u003Cp>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cbr>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.SummaryWe are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.Key ResponsibilitiesBuild modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.Contribute to technical design reviews, code reviews, and engineering best practices.Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.Minimum RequirementsBachelor's or Master's degree in Computer Science or a related discipline.8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.Strong understanding of modern web UI frameworks and REST API-based architectures.Experience building and operating cloud-native or microservice-based applications.Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.Strong fundamentals in algorithms, data structures, and distributed systems design.Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).Hands-on experience with automated testing, continuous integration, and continuous deployment practices.Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.Pragmatic, action-oriented, and growth-minded.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $147,100.00 - $258,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1787887296000,"2026-08-28 05:22:41","2026-08-28T03:22:41.000Z",147100,258700,{"jsonldValid":14,"jsonld":35},{"id":46,"slug":47,"title":48,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":49,"country":35,"remote":14,"employmentType":50,"department":17,"content_html":51,"content_text":52,"years":20,"createdAt":53,"updatedAtISO":54,"postedAtISO":55,"hasSalary":14,"salaryMin":56,"salaryMax":57,"currency":24,"isPaid":14,"schema":58},"a579bf44bd6eed2e8a004b334a3e130981409c5befb4cbe1b9a1fd2d6e0b6b77","senior-manager-development-crm-at-genesys-5e97145a4b","Senior Manager, Development (CRM)","3 Locations",[16],"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>Role Overview:\u003C/b>\u003C/p>\u003Cp>The Senior Manager, Development (CRM) leads a team of engineers responsible for building, enhancing, and maintaining CRM capabilities within the Genesys Cloud platform. This role partners closely with product, design, and business stakeholders to deliver scalable, reliable, and secure customer engagement solutions. The Senior Manager drives technical strategy, ensures high-quality delivery, and fosters an inclusive, collaborative engineering culture. This leader also aligns CRM initiatives with broader platform architecture and business goals.\u003C/p>\u003Cp>The Genesys Cloud CRM integration platform powers integrations with Salesforce, ServiceNow, Zendesk, Chrome, and our embedded framework. As Senior Manager, CRM Integrations, you will lead teams responsible for building and scaling deep integrations with telephony providers, customer relationship management platforms, and the AWS ecosystem.\u003C/p>\u003Cp>This role requires strong leadership capability, technical depth, and the ability to operate effectively across product, engineering, and partner-facing work. You should have a solid understanding of modern web UI frameworks and REST API-based architectures, along with a track record of leading teams through complex technical and operational challenges.\u003C/p>\u003Cp>\u003Cb>Location\u003C/b>: Remote within US (not limited to the states that the job is tagged to)\u003C/p>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems\u003C/p>\u003C/li>\u003Cli>\u003Cp>Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Proven experience leading and developing high-performing software engineering teams in cloud or SaaS environments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong technical background in system design, scalability, performance, and reliability\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience working with CRM platforms or customer engagement systems\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrame\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with modern JavaScript or TypeScript frameworks such as Vue or Svelte\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to define and execute technical strategy aligned with business objectives\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong cross-functional collaboration skills with product, design, and engineering stakeholders\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track record of delivering complex, multi-team technical initiatives with high quality and predictability\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Experience with large-scale cloud platforms such as AWS, Azure, or GCP\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with contact center or customer experience technologies\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with serverless architectures, including AWS Lambda, and frameworks such as NestJS\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background in API and microservices architecture design and integration\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience leading distributed or globally diverse engineering teams\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong data-driven mindset with experience using metrics to guide engineering improvements\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What Makes This Role Exciting:\u003C/b>\u003C/p>\u003Cp>This role offers the opportunity to make a meaningful impact by shaping CRM capabilities within the Genesys Cloud platform, supporting customer experiences at global scale. You’ll work with modern, cloud-native technologies to build innovative solutions that directly influence how organizations connect with their customers. As a Senior Manager, you’ll play a key role in driving technical direction while empowering a high-performing engineering team. This is a chance to lead impactful work while staying close to cutting-edge technology.\u003C/p>\u003Cp>\u003Ci>#LI-Remote\u003C/i>\u003C/p>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$182,800.00 - $321,400.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Role Overview:The Senior Manager, Development (CRM) leads a team of engineers responsible for building, enhancing, and maintaining CRM capabilities within the Genesys Cloud platform. This role partners closely with product, design, and business stakeholders to deliver scalable, reliable, and secure customer engagement solutions. The Senior Manager drives technical strategy, ensures high-quality delivery, and fosters an inclusive, collaborative engineering culture. This leader also aligns CRM initiatives with broader platform architecture and business goals.The Genesys Cloud CRM integration platform powers integrations with Salesforce, ServiceNow, Zendesk, Chrome, and our embedded framework. As Senior Manager, CRM Integrations, you will lead teams responsible for building and scaling deep integrations with telephony providers, customer relationship management platforms, and the AWS ecosystem.This role requires strong leadership capability, technical depth, and the ability to operate effectively across product, engineering, and partner-facing work. You should have a solid understanding of modern web UI frameworks and REST API-based architectures, along with a track record of leading teams through complex technical and operational challenges.Location: Remote within US (not limited to the states that the job is tagged to)Key Responsibilities:Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platformOwn end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teamsDrive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystemsInfluence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performancePartner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impactBuild and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworksStrengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliabilityDevelop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvementIdentify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiativesCollaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem valueRequired Qualifications:Proven experience leading and developing high-performing software engineering teams in cloud or SaaS environmentsStrong technical background in system design, scalability, performance, and reliabilityExperience working with CRM platforms or customer engagement systemsFamiliarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrameExperience with modern JavaScript or TypeScript frameworks such as Vue or SvelteDemonstrated ability to define and execute technical strategy aligned with business objectivesStrong cross-functional collaboration skills with product, design, and engineering stakeholdersTrack record of delivering complex, multi-team technical initiatives with high quality and predictabilityPreferred Qualifications:Experience with large-scale cloud platforms such as AWS, Azure, or GCPFamiliarity with contact center or customer experience technologiesExperience with serverless architectures, including AWS Lambda, and frameworks such as NestJSBackground in API and microservices architecture design and integrationExperience leading distributed or globally diverse engineering teamsStrong data-driven mindset with experience using metrics to guide engineering improvementsWhat Makes This Role Exciting:This role offers the opportunity to make a meaningful impact by shaping CRM capabilities within the Genesys Cloud platform, supporting customer experiences at global scale. You’ll work with modern, cloud-native technologies to build innovative solutions that directly influence how organizations connect with their customers. As a Senior Manager, you’ll play a key role in driving technical direction while empowering a high-performing engineering team. This is a chance to lead impactful work while staying close to cutting-edge technology.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $182,800.00 - $321,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1779938594000,"2026-05-28 05:24:00","2026-05-28T03:24:00.000Z",182800,321400,{"jsonldValid":14,"jsonld":35},{"id":60,"slug":61,"title":62,"companyname":63,"companylogo":64,"companyTagline":65,"companyIndustry":66,"city":67,"country":68,"remote":14,"employmentType":69,"department":17,"content_html":71,"content_text":72,"years":20,"createdAt":73,"updatedAtISO":74,"postedAtISO":75,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":76,"isPaid":14,"schema":77},"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3","head-of-retention-crm-at-butternut-box-b-corp-237ccfd27d","Head of Retention CRM","Butternut Box | B Corp","https://logo.clearbit.com/butternutbox.com","A fresh take on dog food. Certified B Corp. 🌱","Consumer Goods","London","United Kingdom",[70],"Contract","\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\n\u003Ch2>🐾 The job: \u003C/h2>\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\n\u003C/ul>\n\u003Ch2>👀 What we're looking for: \u003C/h2>\n\u003Cul>\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\n\u003C/ul>\n\u003Ch2>⏳ The interview process:\u003C/h2>\n\u003Col>\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\n\u003Ch2>🙌 Our benefits:\u003C/h2>\n\u003Cul>\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\n\u003Cli>Enhanced parental leave\u003C/li>\n\u003Cli>Flexible core working hours\u003C/li>\n\u003Cli>Cycle to work scheme\u003C/li>\n\u003Cli>Pension with NEST\u003C/li>\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\n\u003C/ul>\n\u003Ch2>💡 Important things to note:\u003C/h2>\n\u003Cul>\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\n\u003Cli>\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>","Fresh Food, Happy Dogs.\nWe believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\nWe’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \n🐾 The job: \nPlease note that this role will close on: 25th September 2026. \nWe are looking for a strategic, commercially-obsessed Head of Retention CRM to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\nYou’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\n❓ What you’ll do:\nStrategy & Architecture\n\nLead the North Star: Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\nScale the Plumbing: Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\nBreak the Silos: Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\n\nCommercial & Financial Ownership\n\nOwn the Numbers: You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\nProve&Prioritise: You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\nCRM Vendor Management: Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\n\nPeople Leadership\n\nManage the Managers: You’ll lead a team of 4.\nCoaching & Upskilling: Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\n\n👀 What we're looking for: \n\nCRM Expert - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\nLifecycle Architect - Significant experience designing and executing customer journeys\nD2C/Subscription Expert: You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\nCommercial Navigator: You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\nFocused Prioritisation: You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\nAnalytical Rigour: You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\nTech-Savvy: You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\nEmpathetic Leader: You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\nDog Lover: It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\n\n⏳ The interview process:\n\nInitial call with your dedicated Talent Acquisition Partner, carried out remotely. \nSkills interview, for 90 minutes, in person. This stage will include an in interview task. \nBehaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \n\nWe usually expect our interview process to take 3-5 weeks, end to end. \n🙌 Our benefits:\n\n25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\n5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\n£500 personal learning & development budget to sharpen your skills\nShare options grant - everyone owns a piece of Butternut's success.\nA significant discount on our Fresh food, to keep your own dogs as healthy as our customers\nEnhanced parental leave\nFlexible core working hours\nCycle to work scheme\nPension with NEST\nPrivate Medical Insurance with Vitality\nPrivate Dental Insurance with Bupa\nPaid time off for fertility treatments and pregnancy loss\nPaid sabbaticals for squad members with 5 or more years service at Butternut\nDiscounted gym access through MyGymDiscounts\nLots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\n\n💡 Important things to note:\n\nWe recommend getting your application in as soon as possible. We reserve the right to close the role early. \n\nOur team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\n\n\nWe’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \n\n\nFor this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\n\n\n❗️We believe in a seat at the table for everyone. \nButternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.",1787909075000,"2026-08-28 11:25:29","2026-08-27T07:18:07.000Z","GBP",{"jsonldValid":26,"jsonld":78},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Head of Retention CRM\",\"description\":\"\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\\n\u003Ch2>🐾 The job: \u003C/h2>\\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \\\"reactive service\\\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \\\"hello\\\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\\n\u003C/ul>\\n\u003Ch2>👀 What we're looking for: \u003C/h2>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \\\"habit formation\\\" required to keep customers coming back.\u003C/li>\\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \\\"so what.\\\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \\\"people first\\\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\\n\u003C/ul>\\n\u003Ch2>⏳ The interview process:\u003C/h2>\\n\u003Col>\\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\\n\u003C/ol>\\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\\n\u003Ch2>🙌 Our benefits:\u003C/h2>\\n\u003Cul>\\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\\n\u003Cli>Enhanced parental leave\u003C/li>\\n\u003Cli>Flexible core working hours\u003C/li>\\n\u003Cli>Cycle to work scheme\u003C/li>\\n\u003Cli>Pension with NEST\u003C/li>\\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\\n\u003C/ul>\\n\u003Ch2>💡 Important things to note:\u003C/h2>\\n\u003Cul>\\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\\n\u003Cli>\\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\\n\u003C/li>\\n\u003C/ul>\\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>\",\"datePosted\":\"2026-08-27T07:18:07.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Butternut Box | B Corp\",\"sameAs\":\"https://butternutbox.com/\",\"logo\":\"https://logo.clearbit.com/butternutbox.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Butternut Box | B Corp\",\"value\":\"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3\"},\"employmentType\":\"CONTRACTOR\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"London\",\"addressCountry\":\"GB\"}}}",{"id":80,"slug":81,"title":82,"companyname":83,"companylogo":84,"companyIndustry":85,"city":86,"country":35,"remote":14,"employmentType":87,"department":17,"content_html":88,"content_text":89,"years":20,"createdAt":73,"updatedAtISO":74,"postedAtISO":90,"hasSalary":14,"salaryMin":91,"salaryMax":91,"currency":24,"isPaid":14,"schema":92},"b4096a283cffbeaa10b7c3d6170b959120cdc0693f94053b4f786a62dccbe37b","virtual-mortgage-retention-specialist-bilingual-at-bmo-7fb996fcf8","Virtual Mortgage Retention Specialist (Bilingual)","BMO","https://logo.clearbit.com/bmo.com","Financial Services","13 Locations",[16],"\u003Cp>Application Deadline:\u003C/p>09/17/2026\u003Cp>Address:\u003C/p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO\u003Cp>Job Family Group:\u003C/p>Retail Banking Sales & Service\u003Cp>Proactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.\u003C/p>\u003Cul>\u003Cli>Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.\u003C/li>\u003Cli>Integrates marketing promotions and programs into customer conversations, where appropriate.\u003C/li>\u003Cli>Manages all transactional outcomes of customer contacts or refers to appropriate groups.\u003C/li>\u003Cli>Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.\u003C/li>\u003Cli>Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.\u003C/li>\u003Cli>Handles customer contacts in an informed, professional, and efficient manner.\u003C/li>\u003Cli>Collaborates with internal and external stakeholders in order to deliver on business objectives.\u003C/li>\u003Cli>Escalates complex or unresolved customer situations to managers as required.\u003C/li>\u003Cli>Performs any required documentation to ensure customer’s requests are accurately processed.\u003C/li>\u003Cli>May research and investigate lending applications, following established processes.\u003C/li>\u003Cli>Maintains the confidentiality of customer and Bank information.\u003C/li>\u003Cli>Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.\u003C/li>\u003Cli>Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.\u003C/li>\u003Cli>Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.\u003C/li>\u003Cli>Analyzes issues and determines next steps.\u003C/li>\u003Cli>Broader work or accountabilities may be assigned as needed.\u003C/li>\u003Cli>Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.\u003C/li>\u003Cli>Knowledge of personal lending and home financing products.\u003C/li>\u003Cli>Knowledge of competitive marketplace and trends in product offerings.\u003C/li>\u003Cli>Knowledge of contact centre operational processes and policies.\u003C/li>\u003Cli>Knowledge of call centre technology, processes and metrics.\u003C/li>\u003Cli>Specialized knowledge.\u003C/li>\u003Cli>Verbal & written communication skills - Good.\u003C/li>\u003Cli>Organization skills - Good.\u003C/li>\u003Cli>Collaboration & team skills - Good.\u003C/li>\u003Cli>Analytical and problem solving skills - Good.\u003C/li>\u003C/ul>\u003Cp>You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.\u003C/p>\u003Cp>\u003Cb>Salary:\u003C/b>\u003C/p>$36 600,00 - $67 500,00\u003Cp>\u003Cb>Pay Type:\u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>","Application Deadline:09/17/2026Address:VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMOJob Family Group:Retail Banking Sales & ServiceProactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.Integrates marketing promotions and programs into customer conversations, where appropriate.Manages all transactional outcomes of customer contacts or refers to appropriate groups.Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.Handles customer contacts in an informed, professional, and efficient manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer’s requests are accurately processed.May research and investigate lending applications, following established processes.Maintains the confidentiality of customer and Bank information.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.Salary:$36 600,00 - $67 500,00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.","2026-08-28T09:25:29.000Z",36,{"jsonldValid":14,"jsonld":35},{"id":94,"slug":95,"title":96,"companyname":97,"companylogo":98,"companyTagline":99,"companyIndustry":11,"city":100,"country":101,"remote":26,"employmentType":102,"department":17,"content_html":103,"content_text":104,"years":20,"createdAt":105,"updatedAtISO":106,"postedAtISO":107,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"isPaid":14,"schema":108},"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6","customer-retention-executive-at-beyondtrust-9dd32f8cde","Customer Retention Executive","BeyondTrust","https://logo.clearbit.com/beyondtrust.com","The global cybersecurity leader protecting Paths to Privilege™ with an identity-centric approach.","Remote United States | East Coast","United States",[16],"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\n\u003Cli>Knowledge of SaaS\u003C/li>\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\n\u003Cp>#LI-MB1\u003C/p>","BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\nOur culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\nThe Role\nThe Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\nWhat You’ll Do\n\nContributes to the attainment of the annual renewal bookings quota and company migration target quota\nServes as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \nParticipates with add-on and upsell opportunities related to renewals/migrations\nExhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\nConfident in customer negotiation and problem-solving, proposing effective and creative resolutions\nUnderstands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\nSkillfully handles escalations and understands how to defuse situations\nConsistently displays a proactive approach to work\nEstablishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\nUnderstands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\n\nWhat You’ll Bring\n\nBachelor’s degree in Finance, Accounting, Business, or comparable industry experience\nExcellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\nStrong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\nAbility to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\nProven analytical and problem resolution skills\nFlexibility and ability to prioritize in meeting multiple goals\nAdhere to internal controls, best practices, and efficiencies\nProficient with Microsoft Office and Salesforce\nAbility to work outside of normal office hours during peak times\n\nNice To Have\n\nMinimum 1-2 years of related experience in a software or technology company a plus\nKnowledge of SaaS\ncom and/or large CRM/ERP experience\n\nBetter Together\nDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\nWe take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\nAbout Us\nBeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\nBeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\nLearn more at www.beyondtrust.com. \n#LI-MB1",1787887295000,"2026-08-28 05:22:42","2026-08-27T19:39:05.000Z",{"jsonldValid":26,"jsonld":109},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Customer Retention Executive \",\"description\":\"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\\n\u003Cli>Knowledge of SaaS\u003C/li>\\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\\n\u003Cp>#LI-MB1\u003C/p>\",\"datePosted\":\"2026-08-27T19:39:05.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BeyondTrust\",\"sameAs\":\"http://www.beyondtrust.com\",\"logo\":\"https://logo.clearbit.com/beyondtrust.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"BeyondTrust\",\"value\":\"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"United States\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}}}",{"id":111,"slug":112,"title":113,"companyname":114,"companylogo":115,"companyTagline":116,"companyIndustry":117,"city":118,"country":35,"remote":26,"employmentType":119,"department":17,"content_html":120,"content_text":121,"years":20,"createdAt":122,"updatedAtISO":123,"postedAtISO":124,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"isPaid":14,"schema":125},"c42bfc61d810c959b5793b9e5aef148ff1a6fa2cfe66f8e1bd7510932d3f69a9","growth-and-retention-account-executive-missouri-at-lexia-learning-6ef0ebb83f","Growth & Retention Account Executive - Missouri","Lexia Learning","https://logo.clearbit.com/lexialearning.com","Our mission is to create an opportunity for every student through the power of literacy.","E-learning","Remote",[16],"\u003Cp>\u003Cb>Job Location: \u003C/b>Remote, US. Candidate must work and reside within the US.\u003C/p>\u003Cp>Ideal candidate will reside in \u003Cb>Missouri \u003C/b>to support the territory with frequent travel.\u003C/p>\u003Cp>\u003Cb>Job Overview:\u003C/b>\u003C/p>\u003Cp>Lexia seeks a dynamic Growth and Retention Account Executive to drive new business and long-term customer success across our \u003Cb>Missouri \u003C/b>territory. This role supports preK–12 schools and districts by delivering proven literacy solutions—including student-facing software, professional learning for educators, and implementation services. The ideal candidate thrives on building deep, trusted relationships with education leaders while maintaining a hunter’s mindset to uncover and close new opportunities. Candidates exemplify the following:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Passionately embrace and exemplify Lexia’s mission\u003C/p>\u003C/li>\u003Cli>\u003Cp>Initiate and develop meaningful relationships with high-level education market decision-makers\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop, manage and execute a territory plan to achieve territory quota and company strategic goals in both greenfield and established accounts\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Strategic Territory Management \u003C/b>Develop and execute a territory plan aligned with academic calendars, funding cycles, and district priorities to achieve quota across both new and existing accounts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Customer Growth & Retention \u003C/b>Identify upsell and cross-sell opportunities within current accounts. Partner with Customer Success to ensure product adoption, impact measurement, and renewal success.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Consultative Selling \u003C/b>Deliver compelling in-person and virtual presentations to district-level stakeholders, articulating Lexia’s pedagogy, research foundation, and measurable outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Stakeholder Engagement \u003C/b>Build and maintain relationships with superintendents, curriculum directors, technology leaders, and procurement officers to influence buying decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Proposal Development \u003C/b>Create professional proposals and strategic communications tailored to district goals, funding sources, and instructional needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Cross-Functional Collaboration \u003C/b>Work with internal teams to develop creative, data-informed strategies that address district challenges and drive student outcomes. Collaborate with sales leadership team to refine and continuously improve the teams level of success\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>CRM & Forecasting \u003C/b>Maintain accurate records in Salesforce, manage pipeline health, and provide reliable forecasts and market insights to leadership.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Market Intelligence \u003C/b>Analyze territory trends, funding shifts (e.g., ESSER, Title I), and competitive landscape to inform strategic planning and positioning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Thought Leadership & Networking \u003C/b>Represent Lexia at regional conferences, webinars, and networking events to build brand awareness and generate future pipeline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Travel & Virtual Engagement \u003C/b>Travel \u003Cb>up to 50%\u003C/b> within territory while leveraging virtual tools to maximize stakeholder engagement and sales productivity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Requirements: \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum of a Bachelor's degree or equivalent experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>5+ years of successful business development, sales and account management experience required\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience selling or working with a technology-based curriculum product; Literacy/Reading product highly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep knowledge of the K–12 education landscape, including funding cycles, decision-making hierarchies, and instructional priorities highly preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven knowledge of the geographical territory posted and existing contacts in K-12 education\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to uncover client needs, propose tailored solutions, and close complex deals to meet new revenue targets on an ongoing basis\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven and continuing successful track record of sales goal attainment, closing business, building and managing a pipeline of opportunities in large, complex districts in assigned territory\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity tools\u003C/p>\u003C/li>\u003Cli>\u003Cp>A demonstrated ability to eloquently and succinctly deliver product presentations to groups and decision makers in-person and via video conferencing\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborative mindset with ability to work cross-functionally and influence stakeholders,\u003C/p>\u003C/li>\u003Cli>\u003Cp>Willingness to travel up to 50%, including overnight stays\u003C/p>\u003C/li>\u003C/ul>\u003Cp>To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/.\u003C/p>\u003Cp>Remote First Work Environment\u003Cb> \u003C/b>\u003C/p>\u003Cp>Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.\u003C/p>\u003Cp>If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.\u003C/p>\u003Cp>The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.\u003C/p>\u003Cp>As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.\u003C/p>\u003Cp>\u003Cb>An Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).\u003C/p>\u003Cp>We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.\u003C/p>","Job Location: Remote, US. Candidate must work and reside within the US.Ideal candidate will reside in Missouri to support the territory with frequent travel.Job Overview:Lexia seeks a dynamic Growth and Retention Account Executive to drive new business and long-term customer success across our Missouri territory. This role supports preK–12 schools and districts by delivering proven literacy solutions—including student-facing software, professional learning for educators, and implementation services. The ideal candidate thrives on building deep, trusted relationships with education leaders while maintaining a hunter’s mindset to uncover and close new opportunities. Candidates exemplify the following:Passionately embrace and exemplify Lexia’s missionInitiate and develop meaningful relationships with high-level education market decision-makersDevelop, manage and execute a territory plan to achieve territory quota and company strategic goals in both greenfield and established accountsJob Responsibilities:Strategic Territory Management Develop and execute a territory plan aligned with academic calendars, funding cycles, and district priorities to achieve quota across both new and existing accounts.Customer Growth & Retention Identify upsell and cross-sell opportunities within current accounts. Partner with Customer Success to ensure product adoption, impact measurement, and renewal success.Consultative Selling Deliver compelling in-person and virtual presentations to district-level stakeholders, articulating Lexia’s pedagogy, research foundation, and measurable outcomes.Stakeholder Engagement Build and maintain relationships with superintendents, curriculum directors, technology leaders, and procurement officers to influence buying decisions.Proposal Development Create professional proposals and strategic communications tailored to district goals, funding sources, and instructional needs.Cross-Functional Collaboration Work with internal teams to develop creative, data-informed strategies that address district challenges and drive student outcomes. Collaborate with sales leadership team to refine and continuously improve the teams level of successCRM & Forecasting Maintain accurate records in Salesforce, manage pipeline health, and provide reliable forecasts and market insights to leadership.Market Intelligence Analyze territory trends, funding shifts (e.g., ESSER, Title I), and competitive landscape to inform strategic planning and positioning.Thought Leadership & Networking Represent Lexia at regional conferences, webinars, and networking events to build brand awareness and generate future pipeline.Travel & Virtual Engagement Travel up to 50% within territory while leveraging virtual tools to maximize stakeholder engagement and sales productivity.Job Requirements: Minimum of a Bachelor's degree or equivalent experience5+ years of successful business development, sales and account management experience requiredExperience selling or working with a technology-based curriculum product; Literacy/Reading product highly preferredDeep knowledge of the K–12 education landscape, including funding cycles, decision-making hierarchies, and instructional priorities highly preferred.Proven knowledge of the geographical territory posted and existing contacts in K-12 educationDemonstrated ability to uncover client needs, propose tailored solutions, and close complex deals to meet new revenue targets on an ongoing basisProven and continuing successful track record of sales goal attainment, closing business, building and managing a pipeline of opportunities in large, complex districts in assigned territoryProficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity toolsA demonstrated ability to eloquently and succinctly deliver product presentations to groups and decision makers in-person and via video conferencingCollaborative mindset with ability to work cross-functionally and influence stakeholders,Willingness to travel up to 50%, including overnight staysTo learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/.Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.An Equal Opportunity EmployerWe are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.",1787852188000,"2026-08-27 19:37:13","2026-08-27T17:37:13.000Z",{"jsonldValid":26,"jsonld":126},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Growth & Retention Account Executive - Missouri\",\"description\":\"\u003Cp>\u003Cb>Job Location: \u003C/b>Remote, US. Candidate must work and reside within the US.\u003C/p>\u003Cp>Ideal candidate will reside in \u003Cb>Missouri \u003C/b>to support the territory with frequent travel.\u003C/p>\u003Cp>\u003Cb>Job Overview:\u003C/b>\u003C/p>\u003Cp>Lexia seeks a dynamic Growth and Retention Account Executive to drive new business and long-term customer success across our \u003Cb>Missouri \u003C/b>territory. This role supports preK–12 schools and districts by delivering proven literacy solutions—including student-facing software, professional learning for educators, and implementation services. The ideal candidate thrives on building deep, trusted relationships with education leaders while maintaining a hunter’s mindset to uncover and close new opportunities. Candidates exemplify the following:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Passionately embrace and exemplify Lexia’s mission\u003C/p>\u003C/li>\u003Cli>\u003Cp>Initiate and develop meaningful relationships with high-level education market decision-makers\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop, manage and execute a territory plan to achieve territory quota and company strategic goals in both greenfield and established accounts\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cb>Strategic Territory Management \u003C/b>Develop and execute a territory plan aligned with academic calendars, funding cycles, and district priorities to achieve quota across both new and existing accounts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Customer Growth & Retention \u003C/b>Identify upsell and cross-sell opportunities within current accounts. Partner with Customer Success to ensure product adoption, impact measurement, and renewal success.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Consultative Selling \u003C/b>Deliver compelling in-person and virtual presentations to district-level stakeholders, articulating Lexia’s pedagogy, research foundation, and measurable outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Stakeholder Engagement \u003C/b>Build and maintain relationships with superintendents, curriculum directors, technology leaders, and procurement officers to influence buying decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Proposal Development \u003C/b>Create professional proposals and strategic communications tailored to district goals, funding sources, and instructional needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Cross-Functional Collaboration \u003C/b>Work with internal teams to develop creative, data-informed strategies that address district challenges and drive student outcomes. Collaborate with sales leadership team to refine and continuously improve the teams level of success\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>CRM & Forecasting \u003C/b>Maintain accurate records in Salesforce, manage pipeline health, and provide reliable forecasts and market insights to leadership.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Market Intelligence \u003C/b>Analyze territory trends, funding shifts (e.g., ESSER, Title I), and competitive landscape to inform strategic planning and positioning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Thought Leadership & Networking \u003C/b>Represent Lexia at regional conferences, webinars, and networking events to build brand awareness and generate future pipeline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Travel & Virtual Engagement \u003C/b>Travel \u003Cb>up to 50%\u003C/b> within territory while leveraging virtual tools to maximize stakeholder engagement and sales productivity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Job Requirements: \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum of a Bachelor's degree or equivalent experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>5+ years of successful business development, sales and account management experience required\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience selling or working with a technology-based curriculum product; Literacy/Reading product highly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep knowledge of the K–12 education landscape, including funding cycles, decision-making hierarchies, and instructional priorities highly preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven knowledge of the geographical territory posted and existing contacts in K-12 education\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to uncover client needs, propose tailored solutions, and close complex deals to meet new revenue targets on an ongoing basis\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven and continuing successful track record of sales goal attainment, closing business, building and managing a pipeline of opportunities in large, complex districts in assigned territory\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity tools\u003C/p>\u003C/li>\u003Cli>\u003Cp>A demonstrated ability to eloquently and succinctly deliver product presentations to groups and decision makers in-person and via video conferencing\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborative mindset with ability to work cross-functionally and influence stakeholders,\u003C/p>\u003C/li>\u003Cli>\u003Cp>Willingness to travel up to 50%, including overnight stays\u003C/p>\u003C/li>\u003C/ul>\u003Cp>To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/.\u003C/p>\u003Cp>Remote First Work Environment\u003Cb> \u003C/b>\u003C/p>\u003Cp>Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.\u003C/p>\u003Cp>If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.\u003C/p>\u003Cp>The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.\u003C/p>\u003Cp>As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.\u003C/p>\u003Cp>\u003Cb>An Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).\u003C/p>\u003Cp>We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.\u003C/p>\",\"datePosted\":\"2026-08-27T17:37:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Lexia Learning\",\"sameAs\":\"https://www.lexialearning.com\",\"logo\":\"https://logo.clearbit.com/lexialearning.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Lexia Learning\",\"value\":\"c42bfc61d810c959b5793b9e5aef148ff1a6fa2cfe66f8e1bd7510932d3f69a9\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"United States\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}}}",1787925663694]