[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"$fYnpm2I1aeSGhQ5MnjpXucaK4_LM6ICtxoGuA7XE9E0E":3,"$fZ3_aXQzNSnMY_V7HdBI0lb38ybCRjoNKMUr2BKZFxXk":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"isPaid":13,"schema":24},"aafef103214432081f56a82eb079b288ec954ad3bbbeefd52b0939ded5c9369c","sr-director-customer-intelligence-and-crm-at-tory-burch-dbf993053d","Sr. Director, Customer Intelligence & CRM","TORY BURCH","https://logo.clearbit.com/torybur.ch","Retail Apparel and Fashion","New York","United States",false,[15],"Full-time","Marketing","\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a data-driven, customer-obsessed leader who thrives at the intersection of insights, strategy, and execution. You bring equal parts analytical rigor and creative instinct — energized by translating customer understanding into programs that drive real loyalty and lifetime value. You are a natural storyteller who can make data compelling to any audience, and a cross-functional collaborator who earns trust at every level of the organization.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be reviewing results from a newly launched CRM lifecycle program, sitting down with Analytics to uncover drivers of churn, or presenting consumer insight findings to senior leadership to shape next season’s strategy.\u003C/p>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and own the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Balance commercial messaging with brand storytelling\u003C/li>\u003Cli>Ensure integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>10–14+ years in consumer insights, CRM, customer strategy, or lifecycle marketing\u003C/li>\u003Cli>Experience building segmentation frameworks and insights capabilities from the ground up\u003C/li>\u003Cli>Strong understanding of lifecycle marketing and owned channel optimization\u003C/li>\u003Cli>Ability to translate research and data into compelling storytelling\u003C/li>\u003Cli>Comfort operating in both strategic and hands-on capacities\u003C/li>\u003Cli>Strong cross-functional leadership and executive communication skills\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 185,000.00 USD - 250,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>","We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.This Role is Tailor-Made for You Because:You are a data-driven, customer-obsessed leader who thrives at the intersection of insights, strategy, and execution. You bring equal parts analytical rigor and creative instinct — energized by translating customer understanding into programs that drive real loyalty and lifetime value. You are a natural storyteller who can make data compelling to any audience, and a cross-functional collaborator who earns trust at every level of the organization.We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @Tory Burch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.A Day in the Life:The typical day is... atypical. You might be reviewing results from a newly launched CRM lifecycle program, sitting down with Analytics to uncover drivers of churn, or presenting consumer insight findings to senior leadership to shape next season’s strategy.Consumer InsightsBuild and own the structured annual insights roadmap aligned to company prioritiesEstablish brand health tracking and perception measurementLead primary and secondary research initiatives (qualitative and quantitative)Build real-time feedback loops (e.g., online communities, concept testing)Translate insights into clear, actionable business and marketing recommendationsCRM Strategy & ProgramsDefine CRM segments aligned to growth strategyDevelop and execute lifecycle programs across acquisition, retention, reactivation, and advocacyDesign differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyaltyPartner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI disciplineEnsure CRM activation reflects both customer insight and brand positioningEmail & SMS (Owned Channels)Own Email and SMS calendar, messaging strategy, and audience targetingDrive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)Develop personalization and testing roadmapBalance commercial messaging with brand storytellingEnsure integration with broader marketing campaigns and product prioritiesWhy You’ll Want to Join Our Team:The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.How We Work TogetherAdaptable — We change before we have toEntrepreneurial — We own itCollaborative — There’s no “I” in ToryClient & Brand Focused — We put ourselves in Tory’s shoesLive the Values — We show up for each otherFunctional Expertise — We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.To Land This Role:10–14+ years in consumer insights, CRM, customer strategy, or lifecycle marketingExperience building segmentation frameworks and insights capabilities from the ground upStrong understanding of lifecycle marketing and owned channel optimizationAbility to translate research and data into compelling storytellingComfort operating in both strategic and hands-on capacitiesStrong cross-functional leadership and executive communication skillsWhy You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.Compensation RangeThe compensation range for this position is 185,000.00 USD - 250,000.00 USD. Our offer will be based on your relevant experience and work location.Benefits InformationWe offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity StatementTory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.",0,1774373456000,"2026-03-24 18:31:27","2026-03-24T17:31:27.000Z","USD",{"jsonldValid":25,"jsonld":26},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Sr. Director, Customer Intelligence & CRM\",\"description\":\"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a data-driven, customer-obsessed leader who thrives at the intersection of insights, strategy, and execution. You bring equal parts analytical rigor and creative instinct — energized by translating customer understanding into programs that drive real loyalty and lifetime value. You are a natural storyteller who can make data compelling to any audience, and a cross-functional collaborator who earns trust at every level of the organization.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be reviewing results from a newly launched CRM lifecycle program, sitting down with Analytics to uncover drivers of churn, or presenting consumer insight findings to senior leadership to shape next season’s strategy.\u003C/p>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and own the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Balance commercial messaging with brand storytelling\u003C/li>\u003Cli>Ensure integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>10–14+ years in consumer insights, CRM, customer strategy, or lifecycle marketing\u003C/li>\u003Cli>Experience building segmentation frameworks and insights capabilities from the ground up\u003C/li>\u003Cli>Strong understanding of lifecycle marketing and owned channel optimization\u003C/li>\u003Cli>Ability to translate research and data into compelling storytelling\u003C/li>\u003Cli>Comfort operating in both strategic and hands-on capacities\u003C/li>\u003Cli>Strong cross-functional leadership and executive communication skills\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 185,000.00 USD - 250,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>\",\"datePosted\":\"2026-03-24T17:31:27.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TORY BURCH\",\"sameAs\":\"http://torybur.ch/linkedin\",\"logo\":\"https://logo.clearbit.com/torybur.ch\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"TORY BURCH\",\"value\":\"aafef103214432081f56a82eb079b288ec954ad3bbbeefd52b0939ded5c9369c\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"New York\",\"addressRegion\":\"NY\",\"addressCountry\":\"US\"}}}",{"jobs":28},[29,44,56,76,91,109],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyIndustry":10,"city":33,"country":34,"remote":13,"employmentType":35,"department":16,"content_html":36,"content_text":37,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":41,"isPaid":13,"schema":42},"1cf02efd6aa97a64c9bed8e7a640c6d9bb1c843b70746076a3b2ac98d4d91a01","supervisor-crm-at-tory-burch-0901f7e9eb","Supervisor, CRM","Shanghai","China",[15],"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>\u003Cb>JOB SUMMARY\u003C/b>\u003C/p>\u003Cp>The CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. \u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>\u003Cb>1. \u003C/b>\u003Cb>Customer Data Analytics & Business Insights (Primary Focus)\u003C/b> \u003C/p>\u003Cul>\u003Cli>Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. \u003C/li>\u003Cli>Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. \u003C/li>\u003Cli>Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. \u003C/li>\u003Cli>Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. \u003C/li>\u003Cli>Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. \u003C/li>\u003Cli>Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>2. Loyalty\u003C/b> \u003Cb>Programme\u003C/b> \u003Cb>Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. \u003C/li>\u003Cli>Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. \u003C/li>\u003Cli>In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. \u003C/li>\u003Cli>Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>3. CRM Systems, Data Governance & Operations\u003C/b> \u003C/p>\u003Cul>\u003Cli>Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. \u003C/li>\u003Cli>Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. \u003C/li>\u003Cli>Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. \u003C/li>\u003Cli>Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>4. CRM Campaigns,\u003C/b> \u003Cb>Clienteling\u003C/b> \u003Cb>& Customer Journey\u003C/b> \u003C/p>\u003Cul>\u003Cli>Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. \u003C/li>\u003Cli>Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. \u003C/li>\u003Cli>Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. \u003C/li>\u003Cli>Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>5. Stakeholder, Vendor Supervision\u003C/b> \u003C/p>\u003Cul>\u003Cli>Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. \u003C/li>\u003Cli>Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. \u003C/li>\u003Cli>Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>EDUCATION, PRIOR EXPERIENCE AND SKILLS NEED\u003C/b>\u003C/p>\u003Cul>\u003Cli>University degree in statistics, data science, business analytics, economics, marketing or a related discipline. \u003C/li>\u003Cli>5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. \u003C/li>\u003Cli>Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. \u003C/li>\u003Cli>Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.\u003C/li>\u003Cli>Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. \u003C/li>\u003Cli>Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. \u003C/li>\u003Cli>Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. \u003C/li>\u003Cli>Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>","We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.This Role is Tailor-Made for You Because:A Day in the Life:JOB SUMMARYThe CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. KEY RESPONSIBILITIES1. Customer Data Analytics & Business Insights (Primary Focus) Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. 2. Loyalty Programme Management Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. 3. CRM Systems, Data Governance & Operations Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. 4. CRM Campaigns, Clienteling & Customer Journey Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. 5. Stakeholder, Vendor Supervision Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDUniversity degree in statistics, data science, business analytics, economics, marketing or a related discipline. 5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. To Land This Role:Why You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.",1787823022000,"2026-08-27 11:32:13","2026-08-27T09:32:13.000Z","CNY",{"jsonldValid":25,"jsonld":43},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Supervisor, CRM\",\"description\":\"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>\u003Cb>JOB SUMMARY\u003C/b>\u003C/p>\u003Cp>The CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. \u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>\u003Cb>1. \u003C/b>\u003Cb>Customer Data Analytics & Business Insights (Primary Focus)\u003C/b> \u003C/p>\u003Cul>\u003Cli>Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. \u003C/li>\u003Cli>Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. \u003C/li>\u003Cli>Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. \u003C/li>\u003Cli>Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. \u003C/li>\u003Cli>Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. \u003C/li>\u003Cli>Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>2. Loyalty\u003C/b> \u003Cb>Programme\u003C/b> \u003Cb>Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. \u003C/li>\u003Cli>Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. \u003C/li>\u003Cli>In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. \u003C/li>\u003Cli>Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>3. CRM Systems, Data Governance & Operations\u003C/b> \u003C/p>\u003Cul>\u003Cli>Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. \u003C/li>\u003Cli>Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. \u003C/li>\u003Cli>Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. \u003C/li>\u003Cli>Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>4. CRM Campaigns,\u003C/b> \u003Cb>Clienteling\u003C/b> \u003Cb>& Customer Journey\u003C/b> \u003C/p>\u003Cul>\u003Cli>Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. \u003C/li>\u003Cli>Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. \u003C/li>\u003Cli>Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. \u003C/li>\u003Cli>Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>5. Stakeholder, Vendor Supervision\u003C/b> \u003C/p>\u003Cul>\u003Cli>Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. \u003C/li>\u003Cli>Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. \u003C/li>\u003Cli>Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>EDUCATION, PRIOR EXPERIENCE AND SKILLS NEED\u003C/b>\u003C/p>\u003Cul>\u003Cli>University degree in statistics, data science, business analytics, economics, marketing or a related discipline. \u003C/li>\u003Cli>5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. \u003C/li>\u003Cli>Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. \u003C/li>\u003Cli>Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.\u003C/li>\u003Cli>Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. \u003C/li>\u003Cli>Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. \u003C/li>\u003Cli>Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. \u003C/li>\u003Cli>Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TORY BURCH\",\"sameAs\":\"http://torybur.ch/linkedin\",\"logo\":\"https://logo.clearbit.com/torybur.ch\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"TORY BURCH\",\"value\":\"1cf02efd6aa97a64c9bed8e7a640c6d9bb1c843b70746076a3b2ac98d4d91a01\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Shanghai\",\"addressRegion\":\"China\",\"addressCountry\":\"CN\"}}}",{"id":45,"slug":46,"title":47,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":48,"department":16,"content_html":49,"content_text":50,"years":19,"createdAt":51,"updatedAtISO":52,"postedAtISO":53,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"isPaid":13,"schema":54},"eb784593920bc9b6406b1878cb4c5246128fd758baac0cc5d1597bd892c32ef8","vice-president-customer-intelligence-and-crm-at-tory-burch-078707b300","Vice President, Customer Intelligence & CRM",[15],"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a senior executive who shapes how this company understands, grows, and deepens its customer relationships — not just through programs, but through the organizational infrastructure, talent, and strategic frameworks that make those programs possible at scale. You bring equal parts analytical rigor and creative instinct, and you are a natural storyteller who can make customer data compelling. You operate with authority across the C-suite, earn trust through expertise, and build functions that outlast any single initiative. You are as comfortable setting a three-year vision as you are workshopping the details of a segmentation model alongside your team.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be in the data yourself pressure-testing a segmentation model, then shifting to a consumer trends briefing with the CEO and Chief Creative Officer, then rolling up your sleeves with your team to sharpen a lifecycle strategy before it goes live. You set the vision and you do the work — and you're energized by both.\u003C/p>\u003Cp>\u003Cb>Enterprise Customer Strategy\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define and champion the company's long-term vision for customer intelligence, CRM, and owned channel engagement\u003C/li>\u003Cli>Serve as the executive voice of the customer in cross-functional decisions, influencing product, merchandising, retail, and digital strategy\u003C/li>\u003Cli>Partner with the C-suite and brand leadership to embed customer insight into seasonal and annual planning\u003C/li>\u003Cli>Own and manage a significant budget and team across insights, CRM, and email/SMS functions\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and drive the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Ensure balance of commercial messaging with brand storytelling and integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing, with meaningful tenure in senior leadership\u003C/li>\u003Cli>Demonstrated experience building and scaling functions from the ground up — not just inheriting and running them\u003C/li>\u003Cli>Track record of owning significant budgets and leading multi-disciplinary teams across insights, CRM, and channel functions\u003C/li>\u003Cli>Expertise in segmentation, lifecycle strategy, and owned channel optimization at the enterprise level\u003C/li>\u003Cli>Executive-level communication and influencing skills; comfortable presenting to the C-suite\u003C/li>\u003Cli>Ability to translate complex data and research into strategic narratives that drive business decisions\u003C/li>\u003Cli>Ability to operate in both high-strategy and hands-on capacities — the VP who can still go deep\u003C/li>\u003Cli>Luxury, fashion, or premium retail experience a strong plus\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 265,000.00 USD - 335,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>","We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.This Role is Tailor-Made for You Because:You are a senior executive who shapes how this company understands, grows, and deepens its customer relationships — not just through programs, but through the organizational infrastructure, talent, and strategic frameworks that make those programs possible at scale. You bring equal parts analytical rigor and creative instinct, and you are a natural storyteller who can make customer data compelling. You operate with authority across the C-suite, earn trust through expertise, and build functions that outlast any single initiative. You are as comfortable setting a three-year vision as you are workshopping the details of a segmentation model alongside your team.We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @Tory Burch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.A Day in the Life:The typical day is... atypical. You might be in the data yourself pressure-testing a segmentation model, then shifting to a consumer trends briefing with the CEO and Chief Creative Officer, then rolling up your sleeves with your team to sharpen a lifecycle strategy before it goes live. You set the vision and you do the work — and you're energized by both.Enterprise Customer StrategyDefine and champion the company's long-term vision for customer intelligence, CRM, and owned channel engagementServe as the executive voice of the customer in cross-functional decisions, influencing product, merchandising, retail, and digital strategyPartner with the C-suite and brand leadership to embed customer insight into seasonal and annual planningOwn and manage a significant budget and team across insights, CRM, and email/SMS functionsConsumer InsightsBuild and drive the structured annual insights roadmap aligned to company prioritiesEstablish brand health tracking and perception measurementLead primary and secondary research initiatives (qualitative and quantitative)Build real-time feedback loops (e.g., online communities, concept testing)Translate insights into clear, actionable business and marketing recommendationsCRM Strategy & ProgramsDefine CRM segments aligned to growth strategyDevelop and execute lifecycle programs across acquisition, retention, reactivation, and advocacyDesign differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyaltyPartner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI disciplineEnsure CRM activation reflects both customer insight and brand positioningEmail & SMS (Owned Channels)Own Email and SMS calendar, messaging strategy, and audience targetingDrive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)Develop personalization and testing roadmapEnsure balance of commercial messaging with brand storytelling and integration with broader marketing campaigns and product prioritiesTo Land This Role:15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing, with meaningful tenure in senior leadershipDemonstrated experience building and scaling functions from the ground up — not just inheriting and running themTrack record of owning significant budgets and leading multi-disciplinary teams across insights, CRM, and channel functionsExpertise in segmentation, lifecycle strategy, and owned channel optimization at the enterprise levelExecutive-level communication and influencing skills; comfortable presenting to the C-suiteAbility to translate complex data and research into strategic narratives that drive business decisionsAbility to operate in both high-strategy and hands-on capacities — the VP who can still go deepLuxury, fashion, or premium retail experience a strong plusWhy You’ll Want to Join Our Team:The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.How We Work TogetherAdaptable — We change before we have toEntrepreneurial — We own itCollaborative — There’s no “I” in ToryClient & Brand Focused — We put ourselves in Tory’s shoesLive the Values — We show up for each otherFunctional Expertise — We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.Why You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.Compensation RangeThe compensation range for this position is 265,000.00 USD - 335,000.00 USD. Our offer will be based on your relevant experience and work location.Benefits InformationWe offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity StatementTory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.",1782358013000,"2026-06-25 05:27:27","2026-06-25T03:27:27.000Z",{"jsonldValid":25,"jsonld":55},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Vice President, Customer Intelligence & CRM\",\"description\":\"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a senior executive who shapes how this company understands, grows, and deepens its customer relationships — not just through programs, but through the organizational infrastructure, talent, and strategic frameworks that make those programs possible at scale. You bring equal parts analytical rigor and creative instinct, and you are a natural storyteller who can make customer data compelling. You operate with authority across the C-suite, earn trust through expertise, and build functions that outlast any single initiative. You are as comfortable setting a three-year vision as you are workshopping the details of a segmentation model alongside your team.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be in the data yourself pressure-testing a segmentation model, then shifting to a consumer trends briefing with the CEO and Chief Creative Officer, then rolling up your sleeves with your team to sharpen a lifecycle strategy before it goes live. You set the vision and you do the work — and you're energized by both.\u003C/p>\u003Cp>\u003Cb>Enterprise Customer Strategy\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define and champion the company's long-term vision for customer intelligence, CRM, and owned channel engagement\u003C/li>\u003Cli>Serve as the executive voice of the customer in cross-functional decisions, influencing product, merchandising, retail, and digital strategy\u003C/li>\u003Cli>Partner with the C-suite and brand leadership to embed customer insight into seasonal and annual planning\u003C/li>\u003Cli>Own and manage a significant budget and team across insights, CRM, and email/SMS functions\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and drive the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Ensure balance of commercial messaging with brand storytelling and integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing, with meaningful tenure in senior leadership\u003C/li>\u003Cli>Demonstrated experience building and scaling functions from the ground up — not just inheriting and running them\u003C/li>\u003Cli>Track record of owning significant budgets and leading multi-disciplinary teams across insights, CRM, and channel functions\u003C/li>\u003Cli>Expertise in segmentation, lifecycle strategy, and owned channel optimization at the enterprise level\u003C/li>\u003Cli>Executive-level communication and influencing skills; comfortable presenting to the C-suite\u003C/li>\u003Cli>Ability to translate complex data and research into strategic narratives that drive business decisions\u003C/li>\u003Cli>Ability to operate in both high-strategy and hands-on capacities — the VP who can still go deep\u003C/li>\u003Cli>Luxury, fashion, or premium retail experience a strong plus\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 265,000.00 USD - 335,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>\",\"datePosted\":\"2026-06-25T03:27:27.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TORY BURCH\",\"sameAs\":\"http://torybur.ch/linkedin\",\"logo\":\"https://logo.clearbit.com/torybur.ch\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"TORY BURCH\",\"value\":\"eb784593920bc9b6406b1878cb4c5246128fd758baac0cc5d1597bd892c32ef8\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"New York\",\"addressRegion\":\"NY\",\"addressCountry\":\"US\"}}}",{"id":57,"slug":58,"title":59,"companyname":60,"companylogo":61,"companyTagline":62,"companyIndustry":63,"city":64,"country":65,"remote":13,"employmentType":66,"department":16,"content_html":68,"content_text":69,"years":19,"createdAt":70,"updatedAtISO":71,"postedAtISO":72,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":73,"isPaid":13,"schema":74},"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3","head-of-retention-crm-at-butternut-box-b-corp-237ccfd27d","Head of Retention CRM","Butternut Box | B Corp","https://logo.clearbit.com/butternutbox.com","A fresh take on dog food. Certified B Corp. 🌱","Consumer Goods","London","United Kingdom",[67],"Contract","\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\n\u003Ch2>🐾 The job: \u003C/h2>\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\n\u003C/ul>\n\u003Ch2>👀 What we're looking for: \u003C/h2>\n\u003Cul>\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\n\u003C/ul>\n\u003Ch2>⏳ The interview process:\u003C/h2>\n\u003Col>\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\n\u003Ch2>🙌 Our benefits:\u003C/h2>\n\u003Cul>\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\n\u003Cli>Enhanced parental leave\u003C/li>\n\u003Cli>Flexible core working hours\u003C/li>\n\u003Cli>Cycle to work scheme\u003C/li>\n\u003Cli>Pension with NEST\u003C/li>\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\n\u003C/ul>\n\u003Ch2>💡 Important things to note:\u003C/h2>\n\u003Cul>\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\n\u003Cli>\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>","Fresh Food, Happy Dogs.\nWe believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\nWe’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \n🐾 The job: \nPlease note that this role will close on: 25th September 2026. \nWe are looking for a strategic, commercially-obsessed Head of Retention CRM to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \"reactive service\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\nYou’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \"hello\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\n❓ What you’ll do:\nStrategy & Architecture\n\nLead the North Star: Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\nScale the Plumbing: Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\nBreak the Silos: Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\n\nCommercial & Financial Ownership\n\nOwn the Numbers: You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\nProve&Prioritise: You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\nCRM Vendor Management: Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\n\nPeople Leadership\n\nManage the Managers: You’ll lead a team of 4.\nCoaching & Upskilling: Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\n\n👀 What we're looking for: \n\nCRM Expert - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\nLifecycle Architect - Significant experience designing and executing customer journeys\nD2C/Subscription Expert: You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \"habit formation\" required to keep customers coming back.\nCommercial Navigator: You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\nFocused Prioritisation: You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\nAnalytical Rigour: You don't just report on data; you find the \"so what.\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\nTech-Savvy: You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\nEmpathetic Leader: You’re a \"people first\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\nDog Lover: It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\n\n⏳ The interview process:\n\nInitial call with your dedicated Talent Acquisition Partner, carried out remotely. \nSkills interview, for 90 minutes, in person. This stage will include an in interview task. \nBehaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \n\nWe usually expect our interview process to take 3-5 weeks, end to end. \n🙌 Our benefits:\n\n25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\n5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\n£500 personal learning & development budget to sharpen your skills\nShare options grant - everyone owns a piece of Butternut's success.\nA significant discount on our Fresh food, to keep your own dogs as healthy as our customers\nEnhanced parental leave\nFlexible core working hours\nCycle to work scheme\nPension with NEST\nPrivate Medical Insurance with Vitality\nPrivate Dental Insurance with Bupa\nPaid time off for fertility treatments and pregnancy loss\nPaid sabbaticals for squad members with 5 or more years service at Butternut\nDiscounted gym access through MyGymDiscounts\nLots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\n\n💡 Important things to note:\n\nWe recommend getting your application in as soon as possible. We reserve the right to close the role early. \n\nOur team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\n\n\nWe’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \n\n\nFor this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\n\n\n❗️We believe in a seat at the table for everyone. \nButternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.",1787909075000,"2026-08-28 11:25:29","2026-08-27T07:18:07.000Z","GBP",{"jsonldValid":25,"jsonld":75},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Head of Retention CRM\",\"description\":\"\u003Ch2>Fresh Food, Happy Dogs.\u003C/h2>\\n\u003Cp>We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.\u003C/p>\\n\u003Cp>We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. \u003C/p>\\n\u003Ch2>🐾 The job: \u003C/h2>\\n\u003Cp>Please note that this role will close on: 25th September 2026. \u003C/p>\\n\u003Cp>We are looking for a strategic, commercially-obsessed \u003Cstrong>Head of Retention CRM\u003C/strong> to own the experience of our customers. This is a brand-new role designed to take our CRM function from a \\\"reactive service\\\" to a proactive, world-class lifecycle engine. Reporting to our Director of CRM & Commercial, you will lead a talented team of 4-5 to own the end-to-end customer lifecycle across 10+ markets.\u003C/p>\\n\u003Cp>You’ll be the architect of our CRM strategy - optimising our tech stack (we use Iterable and SMS at scale), refining our event-based journeys, and ensuring every touchpoint, from the first \\\"hello\\\" to a re-onboarding journey, is optimised for both RoI and customer delight lens. This role is not about open and click rates; it’s about LTV, churn prevention, and commercial impact.\u003C/p>\\n\u003Cp>\u003Cstrong>❓ What you’ll do:\u003C/strong>\u003C/p>\\n\u003Cp>\u003Cstrong>Strategy & Architecture\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Lead the North Star:\u003C/strong> Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding.\u003C/li>\\n\u003Cli>\u003Cstrong>Scale the Plumbing:\u003C/strong> Design and execute a CRM architecture that works seamlessly across international markets, ensuring quick delivery times and low incident rates.\u003C/li>\\n\u003Cli>\u003Cstrong>Break the Silos:\u003C/strong> Partner with Digital Product, Marketing, and Customer Love to ensure CRM is integrated into the wider customer experience, not just an island.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>Commercial & Financial Ownership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Own the Numbers:\u003C/strong> You are directly responsible for revenue-impacting KPIs: retention rates, churn deflection performance, engagement.\u003C/li>\\n\u003Cli>\u003Cstrong>Prove&Prioritise:\u003C/strong> You’ll help define how lifecycle CRM is measured and attributed and how competing initiatives can be prioritised accordingly.\u003C/li>\\n\u003Cli>\u003Cstrong>CRM Vendor Management:\u003C/strong> Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI.\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cstrong>People Leadership\u003C/strong>\u003C/p>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>Manage the Managers:\u003C/strong> You’ll lead a team of 4.\u003C/li>\\n\u003Cli>\u003Cstrong>Coaching & Upskilling:\u003C/strong> Your goal is to inspire and elevate the team, helping them hit their objectives while fostering a culture of innovation and accountability.\u003C/li>\\n\u003C/ul>\\n\u003Ch2>👀 What we're looking for: \u003C/h2>\\n\u003Cul>\\n\u003Cli>\u003Cstrong>CRM Expert\u003C/strong> - You have strong experience managing CRM programmes and teams across 5+ markets and languages and across different remits\u003C/li>\\n\u003Cli>\u003Cstrong>Lifecycle Architect -\u003C/strong> Significant experience designing and executing customer journeys\u003C/li>\\n\u003Cli>\u003Cstrong>D2C/Subscription Expert:\u003C/strong> You have deep experience in a high-growth subscription or high purchase frequency ecommerce environment. You understand the \\\"habit formation\\\" required to keep customers coming back.\u003C/li>\\n\u003Cli>\u003Cstrong>Commercial Navigator:\u003C/strong> You think in terms of P&L. You're fluent in retention curves, LTV, discount economics and subscription churn, and you're comfortable building business cases and making ROI-driven trade-offs.\u003C/li>\\n\u003Cli>\u003Cstrong>Focused Prioritisation:\u003C/strong> You've run a function with far more inbound than capacity. You're assertive, you prioritise ruthlessly, and you have the humility to listen and the confidence to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Analytical Rigour:\u003C/strong> You don't just report on data; you find the \\\"so what.\\\" You're comfortable with test vs control, cohort analysis and incrementality, and you can attribute impact in areas where it isn't obvious.\u003C/li>\\n\u003Cli>\u003Cstrong>Tech-Savvy:\u003C/strong> You know your way around a modern CRM stack. You can partner effectively with Engineering and Data teams to launch scalable templates, event schemas, deliverability measurement.\u003C/li>\\n\u003Cli>\u003Cstrong>Empathetic Leader:\u003C/strong> You’re a \\\"people first\\\" leader who enjoys coaching senior individual contributors and managers. You have the humility to listen and the assertiveness to push back on low-impact requests.\u003C/li>\\n\u003Cli>\u003Cstrong>Dog Lover:\u003C/strong> It’s a plus if you have a furry friend at home, but a love for dogs is mandatory! 🐶\u003C/li>\\n\u003C/ul>\\n\u003Ch2>⏳ The interview process:\u003C/h2>\\n\u003Col>\\n\u003Cli>Initial call with your dedicated Talent Acquisition Partner, carried out remotely. \u003C/li>\\n\u003Cli>Skills interview, for 90 minutes, in person. This stage will include an in interview task. \u003C/li>\\n\u003Cli>Behaviours interview, for 45 minutes, followed by two 45 minute Leadership interviews with members of our C-suite in person. \u003C/li>\\n\u003C/ol>\\n\u003Cp>\u003Cem>We usually expect our interview process to take 3-5 weeks, end to end. \u003C/em>\u003C/p>\\n\u003Ch2>🙌 Our benefits:\u003C/h2>\\n\u003Cul>\\n\u003Cli>25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years\u003C/li>\\n\u003Cli>5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most\u003C/li>\\n\u003Cli>£500 personal learning & development budget to sharpen your skills\u003C/li>\\n\u003Cli>Share options grant - everyone owns a piece of Butternut's success.\u003C/li>\\n\u003Cli>A significant discount on our Fresh food, to keep your own dogs as healthy as our customers\u003C/li>\\n\u003Cli>Enhanced parental leave\u003C/li>\\n\u003Cli>Flexible core working hours\u003C/li>\\n\u003Cli>Cycle to work scheme\u003C/li>\\n\u003Cli>Pension with NEST\u003C/li>\\n\u003Cli>Private Medical Insurance with Vitality\u003C/li>\\n\u003Cli>Private Dental Insurance with Bupa\u003C/li>\\n\u003Cli>Paid time off for fertility treatments and pregnancy loss\u003C/li>\\n\u003Cli>Paid sabbaticals for squad members with 5 or more years service at Butternut\u003C/li>\\n\u003Cli>Discounted gym access through MyGymDiscounts\u003C/li>\\n\u003Cli>Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)\u003C/li>\\n\u003C/ul>\\n\u003Ch2>💡 Important things to note:\u003C/h2>\\n\u003Cul>\\n\u003Cli>We recommend getting your application in as soon as possible. We reserve the right to close the role early. \u003C/li>\\n\u003Cli>\\n\u003Cp>Our team thrives on collaboration. We spend \u003Cstrong>3 days a week in our West London office\u003C/strong> (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.\u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. \u003C/p>\\n\u003C/li>\\n\u003Cli>\\n\u003Cp>For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.\u003C/p>\\n\u003C/li>\\n\u003C/ul>\\n\u003Ch2>❗️We believe in a\u003Cstrong> seat at the table for everyone. \u003C/strong>\u003C/h2>\\n\u003Cp>Butternut Box is an equal opportunity employer. We believe that to make the best food for \u003Cem>all\u003C/em> dogs, we need a team that represents \u003Cem>all\u003C/em> humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.\u003C/p>\",\"datePosted\":\"2026-08-27T07:18:07.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Butternut Box | B Corp\",\"sameAs\":\"https://butternutbox.com/\",\"logo\":\"https://logo.clearbit.com/butternutbox.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Butternut Box | B Corp\",\"value\":\"452d0496ce83df3d9a46e9d968de2f2ae9cfa6ec1e022c60e8c518c499ec9ae3\"},\"employmentType\":\"CONTRACTOR\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"London\",\"addressCountry\":\"GB\"}}}",{"id":77,"slug":78,"title":79,"companyname":80,"companylogo":81,"companyIndustry":82,"city":83,"country":84,"remote":13,"employmentType":85,"department":16,"content_html":86,"content_text":87,"years":19,"createdAt":70,"updatedAtISO":71,"postedAtISO":88,"hasSalary":13,"salaryMin":89,"salaryMax":89,"currency":23,"isPaid":13,"schema":90},"b4096a283cffbeaa10b7c3d6170b959120cdc0693f94053b4f786a62dccbe37b","virtual-mortgage-retention-specialist-bilingual-at-bmo-7fb996fcf8","Virtual Mortgage Retention Specialist (Bilingual)","BMO","https://logo.clearbit.com/bmo.com","Financial Services","13 Locations","",[15],"\u003Cp>Application Deadline:\u003C/p>09/17/2026\u003Cp>Address:\u003C/p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO\u003Cp>Job Family Group:\u003C/p>Retail Banking Sales & Service\u003Cp>Proactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.\u003C/p>\u003Cul>\u003Cli>Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.\u003C/li>\u003Cli>Integrates marketing promotions and programs into customer conversations, where appropriate.\u003C/li>\u003Cli>Manages all transactional outcomes of customer contacts or refers to appropriate groups.\u003C/li>\u003Cli>Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.\u003C/li>\u003Cli>Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.\u003C/li>\u003Cli>Handles customer contacts in an informed, professional, and efficient manner.\u003C/li>\u003Cli>Collaborates with internal and external stakeholders in order to deliver on business objectives.\u003C/li>\u003Cli>Escalates complex or unresolved customer situations to managers as required.\u003C/li>\u003Cli>Performs any required documentation to ensure customer’s requests are accurately processed.\u003C/li>\u003Cli>May research and investigate lending applications, following established processes.\u003C/li>\u003Cli>Maintains the confidentiality of customer and Bank information.\u003C/li>\u003Cli>Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.\u003C/li>\u003Cli>Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.\u003C/li>\u003Cli>Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.\u003C/li>\u003Cli>Analyzes issues and determines next steps.\u003C/li>\u003Cli>Broader work or accountabilities may be assigned as needed.\u003C/li>\u003Cli>Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.\u003C/li>\u003Cli>Knowledge of personal lending and home financing products.\u003C/li>\u003Cli>Knowledge of competitive marketplace and trends in product offerings.\u003C/li>\u003Cli>Knowledge of contact centre operational processes and policies.\u003C/li>\u003Cli>Knowledge of call centre technology, processes and metrics.\u003C/li>\u003Cli>Specialized knowledge.\u003C/li>\u003Cli>Verbal & written communication skills - Good.\u003C/li>\u003Cli>Organization skills - Good.\u003C/li>\u003Cli>Collaboration & team skills - Good.\u003C/li>\u003Cli>Analytical and problem solving skills - Good.\u003C/li>\u003C/ul>\u003Cp>You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.\u003C/p>\u003Cp>\u003Cb>Salary:\u003C/b>\u003C/p>$36 600,00 - $67 500,00\u003Cp>\u003Cb>Pay Type:\u003C/b>\u003C/p>Salaried\u003Cp>The above represents BMO Financial Group’s pay range and type.\u003C/p>\u003Cp>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\u003C/p>\u003Cp>BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\u003C/p>\u003Cp>\u003Cb>About Us\u003C/b>\u003C/p>\u003Cp>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\u003C/p>\u003Cp>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\u003C/p>\u003Cp>To find out more visit us at https://jobs.bmo.com/ca/en.\u003C/p>\u003Cp>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\u003C/p>\u003Cp>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.\u003C/p>","Application Deadline:09/17/2026Address:VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMOJob Family Group:Retail Banking Sales & ServiceProactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups.  Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.Integrates marketing promotions and programs into customer conversations, where appropriate.Manages all transactional outcomes of customer contacts or refers to appropriate groups.Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.Handles customer contacts in an informed, professional, and efficient manner.Collaborates with internal and external stakeholders in order to deliver on business objectives.Escalates complex or unresolved customer situations to managers as required.Performs any required documentation to ensure customer’s requests are accurately processed.May research and investigate lending applications, following established processes.Maintains the confidentiality of customer and Bank information.Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.Knowledge of personal lending and home financing products.Knowledge of competitive marketplace and trends in product offerings.Knowledge of contact centre operational processes and policies.Knowledge of call centre technology, processes and metrics.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.Salary:$36 600,00 - $67 500,00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.","2026-08-28T09:25:29.000Z",36,{"jsonldValid":13,"jsonld":84},{"id":92,"slug":93,"title":94,"companyname":95,"companylogo":96,"companyTagline":97,"companyIndustry":98,"city":99,"country":84,"remote":13,"employmentType":100,"department":16,"content_html":101,"content_text":102,"years":19,"createdAt":103,"updatedAtISO":104,"postedAtISO":105,"hasSalary":13,"salaryMin":106,"salaryMax":107,"currency":23,"isPaid":13,"schema":108},"4fb235bcba33e76d1bd26a475120f455ec5c72fa03415bbb4384a3aa0ee7f134","lead-software-engineer-crm-and-integrations-at-genesys-83bdfe265d","Lead Software Engineer, CRM and Integrations","Genesys","https://logo.clearbit.com/genesys.com","Orchestrating over 70 billion amazing experiences in more than 100 countries – through cloud, digital and AI technology.","Software Development","2 Locations",[15],"\u003Cp>\u003Cb>Be the one building AI-powered experiences where they matter most.\u003C/b>\u003C/p>\u003Cp>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\u003C/p>\u003Cp>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Summary\u003C/b>\u003C/p>\u003Cp>We are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.\u003C/p>\u003Cp>The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.\u003C/p>\u003Cp>In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.\u003C/p>\u003Cp>The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to technical design reviews, code reviews, and engineering best practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Minimum Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor's or Master's degree in Computer Science or a related discipline.\u003C/p>\u003C/li>\u003Cli>\u003Cp>8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding of modern web UI frameworks and REST API-based architectures.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience building and operating cloud-native or microservice-based applications.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong fundamentals in algorithms, data structures, and distributed systems design.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with automated testing, continuous integration, and continuous deployment practices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Pragmatic, action-oriented, and growth-minded.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$147,100.00 - $258,700.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cbr>\u003Cp>\u003Cb>Working at Genesys\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cb>AI at enterprise scale\u003C/b> – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\u003C/li>\u003Cli>\u003Cb>A flexible-first culture\u003C/b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\u003C/li>\u003Cli>\u003Cb>Growth in the AI era\u003C/b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.\u003C/li>\u003Cli>\u003Cb>Time to recharge and give back\u003C/b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\u003C/li>\u003Cli>\u003Cb>Recognized globally \u003C/b>– Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\u003C/li>\u003C/ul>\u003Cp>Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What Happens After You Apply\u003C/b>\u003C/p>\u003Cp>After you apply, here's what you can typically expect:\u003C/p>\u003Cul>\u003Cli>Our Talent Acquisition team reviews your application with the hiring team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028\u003C/li>\u003C/ul>\u003Cul>\u003Cli>Next, you'll meet the hiring manager and other members of the interview team.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\u003C/li>\u003C/ul>\u003Cul>\u003Cli>After interviews are complete, our team will follow up with the final steps.\u003C/li>\u003C/ul>\u003Cp>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Stay Connected\u003C/b>\u003C/p>\u003Cp>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\u003C/p>\u003Cp>Get notified about relevant opportunities.\u003C/p>\u003Cbr>\u003Ch1>\u003Cb>Be the one building what's next - where AI, experience and impact come together.\u003C/b>\u003C/h1>\u003Cbr>\u003Cp>\u003Cb>Employee Referral\u003C/b>\u003C/p>\u003Cp>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cbr>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.SummaryWe are looking for a Lead Software Engineer to join the CRM and Integrations team at Genesys Cloud.The Genesys Cloud CRM integration platform powers deep integrations with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling integrations with telephony providers, CRM platforms, and the AWS ecosystem — delivering highly available, cloud-based services that enable Genesys customers to seamlessly connect with the CRM or in-house solution of their choice.In this role, you will help deliver scalable, secure, and reliable UIs and services, with a focus on integration points and contracts. You will work on distributed, cloud-based systems supporting message routing, delivery, tracking, and operational visibility across multiple voice and digital channels.The ideal candidate is an experienced Lead/Staff engineer who can independently deliver high-quality features, influence architectural direction, and make sound decisions on reliability, scalability, and operability.Key ResponsibilitiesBuild modern integration solutions using web UI frameworks, REST APIs, and cloud services, while upholding strong engineering quality and operational discipline.Develop and maintain integration capabilities with mainstream CRM systems and third-party providers, covering the full stack as required by the integration architecture.Partner with product, engineering, security, and operations teams to deliver reliable, customer-facing capabilities.Contribute to technical design reviews, code reviews, and engineering best practices.Write and maintain automated tests across unit, integration, and end-to-end layers, including continuous operations automation.Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.Deploy, automate, and maintain large-scale AWS infrastructure with a focus on reliability, performance, and efficiency.Participate in the team's on-call rotation and contribute to the continuous improvement of service operations.Foster a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience.Apply AI-powered development practices responsibly to accelerate prototyping, implementation, testing, and operational efficiency — without compromising engineering quality standards.Review code, mentor peers, share best practices, and proactively help other teams resolve platform pain points before they reach production.Troubleshoot production incidents with urgency and sound judgment, leveraging AI-assisted workflows to move quickly from symptom to root cause while retaining full ownership.Minimum RequirementsBachelor's or Master's degree in Computer Science or a related discipline.8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact.Strong understanding of modern web UI frameworks and REST API-based architectures.Experience building and operating cloud-native or microservice-based applications.Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent).Hands-on experience with at least one major CRM APIS (Apex, Lightning, NestJS, …)Full-stack development experience, with genuine interest and proficiency in both front-end and back-end challenges.Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent).Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services.Strong fundamentals in algorithms, data structures, and distributed systems design.Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).Hands-on experience with automated testing, continuous integration, and continuous deployment practices.Self-starter with strong problem-solving skills and the ability to translate complex problems into practical solutions.Pragmatic, action-oriented, and growth-minded.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $147,100.00 - $258,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.\u2028Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1787887296000,"2026-08-28 05:22:41","2026-08-28T03:22:41.000Z",147100,258700,{"jsonldValid":13,"jsonld":84},{"id":110,"slug":111,"title":112,"companyname":113,"companylogo":114,"companyTagline":115,"companyIndustry":98,"city":116,"country":12,"remote":25,"employmentType":117,"department":16,"content_html":118,"content_text":119,"years":19,"createdAt":120,"updatedAtISO":121,"postedAtISO":122,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"isPaid":13,"schema":123},"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6","customer-retention-executive-at-beyondtrust-9dd32f8cde","Customer Retention Executive","BeyondTrust","https://logo.clearbit.com/beyondtrust.com","The global cybersecurity leader protecting Paths to Privilege™ with an identity-centric approach.","Remote United States | East Coast",[15],"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\n\u003Cul>\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\n\u003Cli>Knowledge of SaaS\u003C/li>\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\n\u003Cp>#LI-MB1\u003C/p>","BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\nOur culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\nThe Role\nThe Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\nWhat You’ll Do\n\nContributes to the attainment of the annual renewal bookings quota and company migration target quota\nServes as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \nParticipates with add-on and upsell opportunities related to renewals/migrations\nExhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\nConfident in customer negotiation and problem-solving, proposing effective and creative resolutions\nUnderstands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\nSkillfully handles escalations and understands how to defuse situations\nConsistently displays a proactive approach to work\nEstablishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\nUnderstands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\n\nWhat You’ll Bring\n\nBachelor’s degree in Finance, Accounting, Business, or comparable industry experience\nExcellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\nStrong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\nAbility to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\nProven analytical and problem resolution skills\nFlexibility and ability to prioritize in meeting multiple goals\nAdhere to internal controls, best practices, and efficiencies\nProficient with Microsoft Office and Salesforce\nAbility to work outside of normal office hours during peak times\n\nNice To Have\n\nMinimum 1-2 years of related experience in a software or technology company a plus\nKnowledge of SaaS\ncom and/or large CRM/ERP experience\n\nBetter Together\nDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\nWe take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\nAbout Us\nBeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\nBeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\nLearn more at www.beyondtrust.com. \n#LI-MB1",1787887295000,"2026-08-28 05:22:42","2026-08-27T19:39:05.000Z",{"jsonldValid":25,"jsonld":124},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Customer Retention Executive \",\"description\":\"\u003Cp>BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\u003C/p>\\n\u003Cp>Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003C/p>\\n\u003Cp>\u003Cu>The Role\u003C/u>\u003C/p>\\n\u003Cp>The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.\u003C/p>\\n\u003Cp>\u003Cu>What You’ll Do\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Contributes to the attainment of the annual renewal bookings quota and company migration target quota\u003C/li>\\n\u003Cli>Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion \u003C/li>\\n\u003Cli>Participates with add-on and upsell opportunities related to renewals/migrations\u003C/li>\\n\u003Cli>Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities\u003C/li>\\n\u003Cli>Confident in customer negotiation and problem-solving, proposing effective and creative resolutions\u003C/li>\\n\u003Cli>Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition\u003C/li>\\n\u003Cli>Skillfully handles escalations and understands how to defuse situations\u003C/li>\\n\u003Cli>Consistently displays a proactive approach to work\u003C/li>\\n\u003Cli>Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)\u003C/li>\\n\u003Cli>Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>What You’ll Bring\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience\u003C/li>\\n\u003Cli>Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers\u003C/li>\\n\u003Cli>Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment\u003C/li>\\n\u003Cli>Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships\u003C/li>\\n\u003Cli>Proven analytical and problem resolution skills\u003C/li>\\n\u003Cli>Flexibility and ability to prioritize in meeting multiple goals\u003C/li>\\n\u003Cli>Adhere to internal controls, best practices, and efficiencies\u003C/li>\\n\u003Cli>Proficient with Microsoft Office and Salesforce\u003C/li>\\n\u003Cli>Ability to work outside of normal office hours during peak times\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Nice To Have\u003C/u>\u003C/p>\\n\u003Cul>\\n\u003Cli>Minimum 1-2 years of related experience in a software or technology company a plus\u003C/li>\\n\u003Cli>Knowledge of SaaS\u003C/li>\\n\u003Cli>com and/or large CRM/ERP experience\u003C/li>\\n\u003C/ul>\\n\u003Cp>\u003Cu>Better Together\u003C/u>\u003C/p>\\n\u003Cp>Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\u003C/p>\\n\u003Cp>We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\u003C/p>\\n\u003Cp>\u003Cu>About Us\u003C/u>\u003C/p>\\n\u003Cp>BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\u003C/p>\\n\u003Cp>BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\u003C/p>\\n\u003Cp>Learn more at www.beyondtrust.com. \u003C/p>\\n\u003Cp>#LI-MB1\u003C/p>\",\"datePosted\":\"2026-08-27T19:39:05.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BeyondTrust\",\"sameAs\":\"http://www.beyondtrust.com\",\"logo\":\"https://logo.clearbit.com/beyondtrust.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"BeyondTrust\",\"value\":\"77d265eb678f8011743c79822ff1897a78673d7168bef24c3a48076ac1fa4ce6\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"United States\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}}}",1787925670895]