[{"data":1,"prerenderedAt":112},["ShallowReactive",2],{"$fRAO-cHOUIpc4KYBKdI2BiUlgG1b7To10A1r5XC_1v98":3,"$fnDW0O6JSTw9qL0dL8gTN4HTnqcJUDAvEOq4NQYfvJok":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"isPaid":13,"schema":24},"eb784593920bc9b6406b1878cb4c5246128fd758baac0cc5d1597bd892c32ef8","vice-president-customer-intelligence-and-crm-at-tory-burch-078707b300","Vice President, Customer Intelligence & CRM","TORY BURCH","https://logo.clearbit.com/torybur.ch","Retail Apparel and Fashion","New York","United States",false,[15],"Full-time","Marketing","\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a senior executive who shapes how this company understands, grows, and deepens its customer relationships — not just through programs, but through the organizational infrastructure, talent, and strategic frameworks that make those programs possible at scale. You bring equal parts analytical rigor and creative instinct, and you are a natural storyteller who can make customer data compelling. You operate with authority across the C-suite, earn trust through expertise, and build functions that outlast any single initiative. You are as comfortable setting a three-year vision as you are workshopping the details of a segmentation model alongside your team.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be in the data yourself pressure-testing a segmentation model, then shifting to a consumer trends briefing with the CEO and Chief Creative Officer, then rolling up your sleeves with your team to sharpen a lifecycle strategy before it goes live. You set the vision and you do the work — and you're energized by both.\u003C/p>\u003Cp>\u003Cb>Enterprise Customer Strategy\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define and champion the company's long-term vision for customer intelligence, CRM, and owned channel engagement\u003C/li>\u003Cli>Serve as the executive voice of the customer in cross-functional decisions, influencing product, merchandising, retail, and digital strategy\u003C/li>\u003Cli>Partner with the C-suite and brand leadership to embed customer insight into seasonal and annual planning\u003C/li>\u003Cli>Own and manage a significant budget and team across insights, CRM, and email/SMS functions\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and drive the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Ensure balance of commercial messaging with brand storytelling and integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing, with meaningful tenure in senior leadership\u003C/li>\u003Cli>Demonstrated experience building and scaling functions from the ground up — not just inheriting and running them\u003C/li>\u003Cli>Track record of owning significant budgets and leading multi-disciplinary teams across insights, CRM, and channel functions\u003C/li>\u003Cli>Expertise in segmentation, lifecycle strategy, and owned channel optimization at the enterprise level\u003C/li>\u003Cli>Executive-level communication and influencing skills; comfortable presenting to the C-suite\u003C/li>\u003Cli>Ability to translate complex data and research into strategic narratives that drive business decisions\u003C/li>\u003Cli>Ability to operate in both high-strategy and hands-on capacities — the VP who can still go deep\u003C/li>\u003Cli>Luxury, fashion, or premium retail experience a strong plus\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 265,000.00 USD - 335,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>","We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.This Role is Tailor-Made for You Because:You are a senior executive who shapes how this company understands, grows, and deepens its customer relationships — not just through programs, but through the organizational infrastructure, talent, and strategic frameworks that make those programs possible at scale. You bring equal parts analytical rigor and creative instinct, and you are a natural storyteller who can make customer data compelling. You operate with authority across the C-suite, earn trust through expertise, and build functions that outlast any single initiative. You are as comfortable setting a three-year vision as you are workshopping the details of a segmentation model alongside your team.We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @Tory Burch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.A Day in the Life:The typical day is... atypical. You might be in the data yourself pressure-testing a segmentation model, then shifting to a consumer trends briefing with the CEO and Chief Creative Officer, then rolling up your sleeves with your team to sharpen a lifecycle strategy before it goes live. You set the vision and you do the work — and you're energized by both.Enterprise Customer StrategyDefine and champion the company's long-term vision for customer intelligence, CRM, and owned channel engagementServe as the executive voice of the customer in cross-functional decisions, influencing product, merchandising, retail, and digital strategyPartner with the C-suite and brand leadership to embed customer insight into seasonal and annual planningOwn and manage a significant budget and team across insights, CRM, and email/SMS functionsConsumer InsightsBuild and drive the structured annual insights roadmap aligned to company prioritiesEstablish brand health tracking and perception measurementLead primary and secondary research initiatives (qualitative and quantitative)Build real-time feedback loops (e.g., online communities, concept testing)Translate insights into clear, actionable business and marketing recommendationsCRM Strategy & ProgramsDefine CRM segments aligned to growth strategyDevelop and execute lifecycle programs across acquisition, retention, reactivation, and advocacyDesign differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyaltyPartner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI disciplineEnsure CRM activation reflects both customer insight and brand positioningEmail & SMS (Owned Channels)Own Email and SMS calendar, messaging strategy, and audience targetingDrive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)Develop personalization and testing roadmapEnsure balance of commercial messaging with brand storytelling and integration with broader marketing campaigns and product prioritiesTo Land This Role:15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing, with meaningful tenure in senior leadershipDemonstrated experience building and scaling functions from the ground up — not just inheriting and running themTrack record of owning significant budgets and leading multi-disciplinary teams across insights, CRM, and channel functionsExpertise in segmentation, lifecycle strategy, and owned channel optimization at the enterprise levelExecutive-level communication and influencing skills; comfortable presenting to the C-suiteAbility to translate complex data and research into strategic narratives that drive business decisionsAbility to operate in both high-strategy and hands-on capacities — the VP who can still go deepLuxury, fashion, or premium retail experience a strong plusWhy You’ll Want to Join Our Team:The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.How We Work TogetherAdaptable — We change before we have toEntrepreneurial — We own itCollaborative — There’s no “I” in ToryClient & Brand Focused — We put ourselves in Tory’s shoesLive the Values — We show up for each otherFunctional Expertise — We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.Why You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.Compensation RangeThe compensation range for this position is 265,000.00 USD - 335,000.00 USD. Our offer will be based on your relevant experience and work location.Benefits InformationWe offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity StatementTory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.",0,1782358013000,"2026-06-25 05:27:27","2026-06-25T03:27:27.000Z","USD",{"jsonldValid":25,"jsonld":26},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Vice President, Customer Intelligence & CRM\",\"description\":\"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a senior executive who shapes how this company understands, grows, and deepens its customer relationships — not just through programs, but through the organizational infrastructure, talent, and strategic frameworks that make those programs possible at scale. You bring equal parts analytical rigor and creative instinct, and you are a natural storyteller who can make customer data compelling. You operate with authority across the C-suite, earn trust through expertise, and build functions that outlast any single initiative. You are as comfortable setting a three-year vision as you are workshopping the details of a segmentation model alongside your team.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be in the data yourself pressure-testing a segmentation model, then shifting to a consumer trends briefing with the CEO and Chief Creative Officer, then rolling up your sleeves with your team to sharpen a lifecycle strategy before it goes live. You set the vision and you do the work — and you're energized by both.\u003C/p>\u003Cp>\u003Cb>Enterprise Customer Strategy\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define and champion the company's long-term vision for customer intelligence, CRM, and owned channel engagement\u003C/li>\u003Cli>Serve as the executive voice of the customer in cross-functional decisions, influencing product, merchandising, retail, and digital strategy\u003C/li>\u003Cli>Partner with the C-suite and brand leadership to embed customer insight into seasonal and annual planning\u003C/li>\u003Cli>Own and manage a significant budget and team across insights, CRM, and email/SMS functions\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and drive the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Ensure balance of commercial messaging with brand storytelling and integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing, with meaningful tenure in senior leadership\u003C/li>\u003Cli>Demonstrated experience building and scaling functions from the ground up — not just inheriting and running them\u003C/li>\u003Cli>Track record of owning significant budgets and leading multi-disciplinary teams across insights, CRM, and channel functions\u003C/li>\u003Cli>Expertise in segmentation, lifecycle strategy, and owned channel optimization at the enterprise level\u003C/li>\u003Cli>Executive-level communication and influencing skills; comfortable presenting to the C-suite\u003C/li>\u003Cli>Ability to translate complex data and research into strategic narratives that drive business decisions\u003C/li>\u003Cli>Ability to operate in both high-strategy and hands-on capacities — the VP who can still go deep\u003C/li>\u003Cli>Luxury, fashion, or premium retail experience a strong plus\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 265,000.00 USD - 335,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>\",\"datePosted\":\"2026-06-25T03:27:27.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TORY BURCH\",\"sameAs\":\"http://torybur.ch/linkedin\",\"logo\":\"https://logo.clearbit.com/torybur.ch\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"TORY BURCH\",\"value\":\"eb784593920bc9b6406b1878cb4c5246128fd758baac0cc5d1597bd892c32ef8\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"New York\",\"addressRegion\":\"NY\",\"addressCountry\":\"US\"}}}",{"jobs":28},[29,44,56,74,80,96],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyIndustry":10,"city":33,"country":34,"remote":13,"employmentType":35,"department":16,"content_html":36,"content_text":37,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":41,"isPaid":13,"schema":42},"1cf02efd6aa97a64c9bed8e7a640c6d9bb1c843b70746076a3b2ac98d4d91a01","supervisor-crm-at-tory-burch-0901f7e9eb","Supervisor, CRM","Shanghai","China",[15],"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>\u003Cb>JOB SUMMARY\u003C/b>\u003C/p>\u003Cp>The CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. \u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>\u003Cb>1. \u003C/b>\u003Cb>Customer Data Analytics & Business Insights (Primary Focus)\u003C/b> \u003C/p>\u003Cul>\u003Cli>Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. \u003C/li>\u003Cli>Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. \u003C/li>\u003Cli>Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. \u003C/li>\u003Cli>Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. \u003C/li>\u003Cli>Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. \u003C/li>\u003Cli>Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>2. Loyalty\u003C/b> \u003Cb>Programme\u003C/b> \u003Cb>Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. \u003C/li>\u003Cli>Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. \u003C/li>\u003Cli>In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. \u003C/li>\u003Cli>Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>3. CRM Systems, Data Governance & Operations\u003C/b> \u003C/p>\u003Cul>\u003Cli>Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. \u003C/li>\u003Cli>Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. \u003C/li>\u003Cli>Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. \u003C/li>\u003Cli>Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>4. CRM Campaigns,\u003C/b> \u003Cb>Clienteling\u003C/b> \u003Cb>& Customer Journey\u003C/b> \u003C/p>\u003Cul>\u003Cli>Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. \u003C/li>\u003Cli>Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. \u003C/li>\u003Cli>Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. \u003C/li>\u003Cli>Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>5. Stakeholder, Vendor Supervision\u003C/b> \u003C/p>\u003Cul>\u003Cli>Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. \u003C/li>\u003Cli>Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. \u003C/li>\u003Cli>Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>EDUCATION, PRIOR EXPERIENCE AND SKILLS NEED\u003C/b>\u003C/p>\u003Cul>\u003Cli>University degree in statistics, data science, business analytics, economics, marketing or a related discipline. \u003C/li>\u003Cli>5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. \u003C/li>\u003Cli>Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. \u003C/li>\u003Cli>Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.\u003C/li>\u003Cli>Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. \u003C/li>\u003Cli>Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. \u003C/li>\u003Cli>Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. \u003C/li>\u003Cli>Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>","We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.This Role is Tailor-Made for You Because:A Day in the Life:JOB SUMMARYThe CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. KEY RESPONSIBILITIES1. Customer Data Analytics & Business Insights (Primary Focus) Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. 2. Loyalty Programme Management Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. 3. CRM Systems, Data Governance & Operations Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. 4. CRM Campaigns, Clienteling & Customer Journey Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. 5. Stakeholder, Vendor Supervision Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDUniversity degree in statistics, data science, business analytics, economics, marketing or a related discipline. 5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. To Land This Role:Why You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.",1787823022000,"2026-08-27 11:32:13","2026-08-27T09:32:13.000Z","CNY",{"jsonldValid":25,"jsonld":43},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Supervisor, CRM\",\"description\":\"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>\u003Cb>JOB SUMMARY\u003C/b>\u003C/p>\u003Cp>The CRM Supervisor, China owns customer data analysis and translates customer, transaction and engagement data into actionable insights that strengthen acquisition, retention and loyalty performance. The role oversees day-to-day CRM system management, loyalty program operations, data quality and reporting, partnering with Retail, eCommerce, Merch, Marketing, Technology and global CRM/BI teams to improve the end-to-end customer journey. The position provides hands-on supervision of assigned resources and external partners, ensuring priorities, deliverables and service standards are met. \u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>\u003Cb>1. \u003C/b>\u003Cb>Customer Data Analytics & Business Insights (Primary Focus)\u003C/b> \u003C/p>\u003Cul>\u003Cli>Own the CRM analytics agenda and KPI framework across customer acquisition, engagement, retention, reactivation, loyalty and sales contribution. \u003C/li>\u003Cli>Integrate, cleanse and analyse customer, transaction, campaign and channel data; identify trends, patterns, anomalies and growth opportunities. \u003C/li>\u003Cli>Develop segmentation and lifecycle analyses across channels, stores, product categories, customer value tiers and behavioural cohorts. \u003C/li>\u003Cli>Build and maintain management dashboards and recurring weekly, monthly, quarterly and annual performance reporting, with clear commentary and recommended actions. \u003C/li>\u003Cli>Translate complex analysis into concise presentations and practical recommendations for CRM targets, sales action plans, clienteling, offers and campaign optimisation. \u003C/li>\u003Cli>Partner with Global BI and partners on data preparation, processing, modelling, customer segmentation and data visualisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>2. Loyalty\u003C/b> \u003Cb>Programme\u003C/b> \u003Cb>Management\u003C/b> \u003C/p>\u003Cul>\u003Cli>Support the strategy, roadmap and ongoing optimisation of the China loyalty program, using data to improve member recruitment, activation, engagement, retention and value. \u003C/li>\u003Cli>Monitor loyalty benefits, tiers, earn/burn mechanics, member journeys and program performance; identify opportunities to improve relevance, efficiency and customer experience. \u003C/li>\u003Cli>In partnership with the Marketing team, coordinate loyalty campaigns, member communications and store execution with Retail, eCommerce, and relevant partners. \u003C/li>\u003Cli>Maintain program documentation, operational processes and performance tracking, and support issue resolution and continuous improvement. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>3. CRM Systems, Data Governance & Operations\u003C/b> \u003C/p>\u003Cul>\u003Cli>Act as the day-to-day business owner for CRM platforms, dashboards and related customer-data tools in China, ensuring stable operations and effective user adoption. \u003C/li>\u003Cli>Gather and prioritise business requirements, coordinate enhancements, testing and deployment, and manage issues with Technology, global teams and external vendors. \u003C/li>\u003Cli>Establish and maintain data-quality controls, data definitions and governance routines; monitor completeness, accuracy, duplication and consent-related fields. \u003C/li>\u003Cli>Ensure CRM processes and data use follow applicable company policies and approved privacy, security and compliance requirements. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>4. CRM Campaigns,\u003C/b> \u003Cb>Clienteling\u003C/b> \u003Cb>& Customer Journey\u003C/b> \u003C/p>\u003Cul>\u003Cli>Partner with business teams to define target audiences, measurement plans and post-campaign analysis for CRM and loyalty initiatives. \u003C/li>\u003Cli>Measure the customer funnel from awareness and consideration through purchase, repeat purchase and retention, recommending journey improvements based on evidence. \u003C/li>\u003Cli>Provide analytical support for clienteling programmes, customer offers, tactical promotions and store-level CRM action plans. \u003C/li>\u003Cli>Create test-and-learn frameworks, including audience, offer and channel comparisons, and document results for future optimisation. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>5. Stakeholder, Vendor Supervision\u003C/b> \u003C/p>\u003Cul>\u003Cli>Serve as the key China CRM analytics contact for Retail, eCommerce, March, Marketing, Technology and global CRM/BI stakeholders. \u003C/li>\u003Cli>Manage external vendors against agreed scope, timelines, quality and service standards; ensure deliverables are accurate, actionable and on time. \u003C/li>\u003Cli>Promote data literacy by helping business users understand dashboards, KPIs and insights and apply them in decision-making. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>EDUCATION, PRIOR EXPERIENCE AND SKILLS NEED\u003C/b>\u003C/p>\u003Cul>\u003Cli>University degree in statistics, data science, business analytics, economics, marketing or a related discipline. \u003C/li>\u003Cli>5+ years of relevant experience in CRM, customer analytics, business intelligence or loyalty, preferably within retail, fashion, beauty or another consumer-focused sector; prior supervisory or project-lead experience preferred. \u003C/li>\u003Cli>Strong analytical capability with hands-on experience in customer segmentation, lifecycle analysis, campaign measurement, dashboarding and insight generation. \u003C/li>\u003Cli>Proficiency in SQL and Excel; experience with BI/data-visualisation tools and CRM or customer-data platforms.\u003C/li>\u003Cli>Working knowledge of CRM system operations, data quality, user acceptance testing, vendor management and cross-functional requirement gathering. \u003C/li>\u003Cli>Commercial mindset with the ability to connect data findings to customer experience, loyalty and sales outcomes. \u003C/li>\u003Cli>Clear written and verbal communication skills in English and Chinese, with the ability to influence varied business and technical stakeholders. \u003C/li>\u003Cli>Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment. \u003C/li>\u003C/ul>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TORY BURCH\",\"sameAs\":\"http://torybur.ch/linkedin\",\"logo\":\"https://logo.clearbit.com/torybur.ch\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"TORY BURCH\",\"value\":\"1cf02efd6aa97a64c9bed8e7a640c6d9bb1c843b70746076a3b2ac98d4d91a01\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Shanghai\",\"addressRegion\":\"China\",\"addressCountry\":\"CN\"}}}",{"id":45,"slug":46,"title":47,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":48,"department":16,"content_html":49,"content_text":50,"years":19,"createdAt":51,"updatedAtISO":52,"postedAtISO":53,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"isPaid":13,"schema":54},"aafef103214432081f56a82eb079b288ec954ad3bbbeefd52b0939ded5c9369c","sr-director-customer-intelligence-and-crm-at-tory-burch-dbf993053d","Sr. Director, Customer Intelligence & CRM",[15],"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a data-driven, customer-obsessed leader who thrives at the intersection of insights, strategy, and execution. You bring equal parts analytical rigor and creative instinct — energized by translating customer understanding into programs that drive real loyalty and lifetime value. You are a natural storyteller who can make data compelling to any audience, and a cross-functional collaborator who earns trust at every level of the organization.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be reviewing results from a newly launched CRM lifecycle program, sitting down with Analytics to uncover drivers of churn, or presenting consumer insight findings to senior leadership to shape next season’s strategy.\u003C/p>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and own the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Balance commercial messaging with brand storytelling\u003C/li>\u003Cli>Ensure integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>10–14+ years in consumer insights, CRM, customer strategy, or lifecycle marketing\u003C/li>\u003Cli>Experience building segmentation frameworks and insights capabilities from the ground up\u003C/li>\u003Cli>Strong understanding of lifecycle marketing and owned channel optimization\u003C/li>\u003Cli>Ability to translate research and data into compelling storytelling\u003C/li>\u003Cli>Comfort operating in both strategic and hands-on capacities\u003C/li>\u003Cli>Strong cross-functional leadership and executive communication skills\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 185,000.00 USD - 250,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>","We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @ToryBurch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.Our culture is welcoming and inclusive -- everyone is empowered to make a difference.We have the best team in the world and believe in paying competitively and rewarding for high performance.Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.We are invested in your professional growth – you’ll have access to free executive coaching on-demand.We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.This Role is Tailor-Made for You Because:You are a data-driven, customer-obsessed leader who thrives at the intersection of insights, strategy, and execution. You bring equal parts analytical rigor and creative instinct — energized by translating customer understanding into programs that drive real loyalty and lifetime value. You are a natural storyteller who can make data compelling to any audience, and a cross-functional collaborator who earns trust at every level of the organization.We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!Life @Tory Burch is Special Because:When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.•\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.•\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.•\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.•\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.•\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.•\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.A Day in the Life:The typical day is... atypical. You might be reviewing results from a newly launched CRM lifecycle program, sitting down with Analytics to uncover drivers of churn, or presenting consumer insight findings to senior leadership to shape next season’s strategy.Consumer InsightsBuild and own the structured annual insights roadmap aligned to company prioritiesEstablish brand health tracking and perception measurementLead primary and secondary research initiatives (qualitative and quantitative)Build real-time feedback loops (e.g., online communities, concept testing)Translate insights into clear, actionable business and marketing recommendationsCRM Strategy & ProgramsDefine CRM segments aligned to growth strategyDevelop and execute lifecycle programs across acquisition, retention, reactivation, and advocacyDesign differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyaltyPartner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI disciplineEnsure CRM activation reflects both customer insight and brand positioningEmail & SMS (Owned Channels)Own Email and SMS calendar, messaging strategy, and audience targetingDrive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)Develop personalization and testing roadmapBalance commercial messaging with brand storytellingEnsure integration with broader marketing campaigns and product prioritiesWhy You’ll Want to Join Our Team:The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.How We Work TogetherAdaptable — We change before we have toEntrepreneurial — We own itCollaborative — There’s no “I” in ToryClient & Brand Focused — We put ourselves in Tory’s shoesLive the Values — We show up for each otherFunctional Expertise — We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.To Land This Role:10–14+ years in consumer insights, CRM, customer strategy, or lifecycle marketingExperience building segmentation frameworks and insights capabilities from the ground upStrong understanding of lifecycle marketing and owned channel optimizationAbility to translate research and data into compelling storytellingComfort operating in both strategic and hands-on capacitiesStrong cross-functional leadership and executive communication skillsWhy You'll Want to Join Our Team:How We Work TogetherAdaptable – We change before we have toEntrepreneurial – We own itCollaborative – There’s no “I” in ToryClient & Brand Focused – We put ourselves in Tory’s shoesLive the Values – We show up for each otherFunctional Expertise – We’re constantly learning and growing#TeamTory ValuesWe show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.Compensation RangeThe compensation range for this position is 185,000.00 USD - 250,000.00 USD. Our offer will be based on your relevant experience and work location.Benefits InformationWe offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity StatementTory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.",1774373456000,"2026-03-24 18:31:27","2026-03-24T17:31:27.000Z",{"jsonldValid":25,"jsonld":55},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Sr. Director, Customer Intelligence & CRM\",\"description\":\"\u003Cp>\u003Cb>We are\u003C/b> an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.\u003C/p>\u003Cp>Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.\u003C/p>\u003Cp>\u003Cb>You are\u003C/b> seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003C/p>\u003Cp>\u003Cb>Life @ToryBurch is Special Because:\u003C/b>\u003C/p>\u003Cp>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003C/p>\u003Cul>\u003Cli>Our culture is welcoming and inclusive -- everyone is empowered to make a difference.\u003C/li>\u003Cli>We have the best team in the world and believe in paying competitively and rewarding for high performance.\u003C/li>\u003Cli>Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003C/li>\u003Cli>We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003C/li>\u003Cli>We are invested in your professional growth – you’ll have access to free executive coaching on-demand.\u003C/li>\u003Cli>We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>This Role is Tailor-Made for You Because:\u003C/b>\u003C/p>You are a data-driven, customer-obsessed leader who thrives at the intersection of insights, strategy, and execution. You bring equal parts analytical rigor and creative instinct — energized by translating customer understanding into programs that drive real loyalty and lifetime value. You are a natural storyteller who can make data compelling to any audience, and a cross-functional collaborator who earns trust at every level of the organization.\u003Cbr>\u003Cbr>We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.\u003Cbr>\u003Cbr>You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!\u003Cbr>Life @Tory Burch is Special Because:\u003Cbr>When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.\u003Cbr>•\\tOur culture is welcoming and inclusive — everyone is empowered to make a difference.\u003Cbr>•\\tWe have the best team in the world and believe in paying competitively and rewarding for high performance.\u003Cbr>•\\tYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.\u003Cbr>•\\tWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.\u003Cbr>•\\tWe are invested in your professional growth — you’ll have access to free executive coaching on-demand.\u003Cbr>•\\tWe believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.\u003Cp>\u003Cb>A Day in the Life:\u003C/b>\u003C/p>\u003Cp>The typical day is... atypical. You might be reviewing results from a newly launched CRM lifecycle program, sitting down with Analytics to uncover drivers of churn, or presenting consumer insight findings to senior leadership to shape next season’s strategy.\u003C/p>\u003Cp>\u003Cb>Consumer Insights\u003C/b>\u003C/p>\u003Cul>\u003Cli>Build and own the structured annual insights roadmap aligned to company priorities\u003C/li>\u003Cli>Establish brand health tracking and perception measurement\u003C/li>\u003Cli>Lead primary and secondary research initiatives (qualitative and quantitative)\u003C/li>\u003Cli>Build real-time feedback loops (e.g., online communities, concept testing)\u003C/li>\u003Cli>Translate insights into clear, actionable business and marketing recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM Strategy & Programs\u003C/b>\u003C/p>\u003Cul>\u003Cli>Define CRM segments aligned to growth strategy\u003C/li>\u003Cli>Develop and execute lifecycle programs across acquisition, retention, reactivation, and advocacy\u003C/li>\u003Cli>Design differentiated segment engagement strategies across promotional, product exclusives, access, experiences, and content to increase relevance and loyalty\u003C/li>\u003Cli>Partner with Analytics to identify drivers of LTV and churn, establish measurement frameworks and manage KPI discipline\u003C/li>\u003Cli>Ensure CRM activation reflects both customer insight and brand positioning\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Email & SMS (Owned Channels)\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own Email and SMS calendar, messaging strategy, and audience targeting\u003C/li>\u003Cli>Drive channel-level KPIs (open rate, CTR, conversion, revenue per send, list growth)\u003C/li>\u003Cli>Develop personalization and testing roadmap\u003C/li>\u003Cli>Balance commercial messaging with brand storytelling\u003C/li>\u003Cli>Ensure integration with broader marketing campaigns and product priorities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>The Integrated Marketing Team is an enthusiastic and dynamic group of strategic storytellers, product enthusiasts, cross-functional collaborators, and customer-centric marketers. We thrive when working alongside bright, dedicated, passionate and hard-working talent.\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable — We change before we have to\u003C/li>\u003Cli>Entrepreneurial — We own it\u003C/li>\u003Cli>Collaborative — There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused — We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values — We show up for each other\u003C/li>\u003Cli>Functional Expertise — We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>To Land This Role:\u003C/b>\u003C/p>\u003Cul>\u003Cli>10–14+ years in consumer insights, CRM, customer strategy, or lifecycle marketing\u003C/li>\u003Cli>Experience building segmentation frameworks and insights capabilities from the ground up\u003C/li>\u003Cli>Strong understanding of lifecycle marketing and owned channel optimization\u003C/li>\u003Cli>Ability to translate research and data into compelling storytelling\u003C/li>\u003Cli>Comfort operating in both strategic and hands-on capacities\u003C/li>\u003Cli>Strong cross-functional leadership and executive communication skills\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You'll Want to Join Our Team:\u003C/b>\u003C/p>\u003Cp>\u003Cb>How We Work Together\u003C/b>\u003C/p>\u003Cul>\u003Cli>Adaptable – We change before we have to\u003C/li>\u003Cli>Entrepreneurial – We own it\u003C/li>\u003Cli>Collaborative – There’s no “I” in Tory\u003C/li>\u003Cli>Client & Brand Focused – We put ourselves in Tory’s shoes\u003C/li>\u003Cli>Live the Values – We show up for each other\u003C/li>\u003Cli>Functional Expertise – We’re constantly learning and growing\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#TeamTory Values\u003C/b>\u003C/p>\u003Cp>We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.\u003C/p>\u003Cp>\u003Cb>Compensation Range\u003C/b>\u003C/p>The compensation range for this position is 185,000.00 USD - 250,000.00 USD. Our offer will be based on your relevant experience and work location.\u003Cp>\u003Cb>Benefits Information\u003C/b>\u003C/p>\u003Cp>We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. \u003C/p>\u003Ch3>\u003Cb>E\u003Cb>qual Employment Opportunity Statement\u003C/b>\u003C/b>\u003C/h3>\u003Cp>Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.\u003C/p>\u003Cp>\u003Cb>Disability Accommodation \u003C/b>\u003C/p>\u003Cp>Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.\u003C/p>\",\"datePosted\":\"2026-03-24T17:31:27.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TORY BURCH\",\"sameAs\":\"http://torybur.ch/linkedin\",\"logo\":\"https://logo.clearbit.com/torybur.ch\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"TORY BURCH\",\"value\":\"aafef103214432081f56a82eb079b288ec954ad3bbbeefd52b0939ded5c9369c\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"New York\",\"addressRegion\":\"NY\",\"addressCountry\":\"US\"}}}",{"id":57,"slug":58,"title":59,"companyname":60,"companylogo":61,"companyTagline":62,"companyIndustry":63,"city":64,"country":65,"remote":13,"employmentType":66,"department":16,"content_html":67,"content_text":68,"years":19,"createdAt":38,"updatedAtISO":69,"postedAtISO":70,"hasSalary":13,"salaryMin":71,"salaryMax":72,"currency":23,"isPaid":13,"schema":73},"15bd39d76841da71414f05ce7c027353a622552a1d26515df5848e10377b3b00","clinical-retention-specialist-south-fl-tn-ga-sc-at-insulet-corporation-0b898356b3","Clinical Retention Specialist (South - FL, TN, GA, SC)","Insulet Corporation","https://logo.clearbit.com/insulet.com","Creating a better world through innovative technology that improves the lives of people with diabetes. #Podders","Medical Equipment Manufacturing","2 Locations","",[15],"\u003Cp>Job Summary\u003C/p>Clinical Retention Specialist\u003Cbr>Overview\u003Cbr>The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\u003Cbr>The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\u003Cbr>________________________________________\u003Cbr>Key Responsibilities\u003Cbr>Clinical Expertise & Education\u003Cbr>•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\u003Cbr>•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\u003Cbr>•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\u003Cbr>•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\u003Cbr>•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\u003Cbr>•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\u003Cbr>•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\u003Cbr>Customer & Healthcare Provider Engagement / Retention (Sales Based)\u003Cbr>•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\u003Cbr>\u003Cbr>•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\u003Cbr>\u003Cbr>•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\u003Cbr>\u003Cbr>•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\u003Cbr>\u003Cbr>•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \u003Cbr>\u003Cbr>•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\u003Cbr>\u003Cbr>•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\u003Cbr>\u003Cbr>•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\u003Cbr>\u003Cbr>•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\u003Cbr>________________________________________\u003Cbr>Cross Functional Collaboration\u003Cbr>•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\u003Cbr>\u003Cbr>•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\u003Cbr>\u003Cbr>•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\u003Cbr>\u003Cbr>•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\u003Cbr>\u003Cbr>•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\u003Cbr>Data Analysis & Documentation\u003Cbr>•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\u003Cbr>•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\u003Cbr>\u003Cbr>•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\u003Cbr>\u003Cbr>•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\u003Cbr>Education & Experience\u003Cbr>•\tBachelor’s degree required.\u003Cbr>•\tActive, professional clinical credentials required, such as: \u003Cbr>o\tRegistered Nurse (RN)\u003Cbr>o\tRegistered Dietitian (RD)\u003Cbr>•\t3+ years of experience training and/or supporting insulin pump patients.\u003Cbr>•\tDirect experience working with healthcare providers in a diabetes care setting.\u003Cbr>•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\u003Cbr>•\tAbility to maintain all required professional licensure and Omnipod product certifications.\u003Cbr>•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\u003Cbr>________________________________________\u003Cbr>Skills & Competencies\u003Cbr>•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\u003Cbr>•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\u003Cbr>•\tConsultative, influence based approach to customer engagement and retention.\u003Cbr>•\tProven ability to build trust and long term relationships in a remote, phone based environment.\u003Cbr>•\tStrong problem solving, workflow optimization, and objection handling skills.\u003Cbr>•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\u003Cbr>•\tProficiency in Microsoft Office and Salesforce.\u003Cbr>•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\u003Cbr>________________________________________\u003Cbr>Physical & Work Requirements\u003Cbr>•\tRemote position – must live in assigned geographic region \u003Cbr>•\tHome workspace must meet company security and productivity standards.\u003Cbr>•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\u003Cbr>•\tManual dexterity required for computer and headset use.\u003Cbr>•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed

Clinical Retention Specialist\nOverview\nThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\nThe ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\n________________________________________\nKey Responsibilities\nClinical Expertise & Education\n•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\n•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\n•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\n•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\n•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\n•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\n•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\nCustomer & Healthcare Provider Engagement / Retention (Sales Based)\n•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\n\n•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\n\n•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\n\n•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\n\n•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \n\n•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\n\n•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\n\n•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\n\n•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\n________________________________________\nCross Functional Collaboration\n•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\n\n•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\n\n•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\n\n•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\n\n•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\nData Analysis & Documentation\n•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\n•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\n\n•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\n\n•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\nEducation & Experience\n•\tBachelor’s degree required.\n•\tActive, professional clinical credentials required, such as: \no\tRegistered Nurse (RN)\no\tRegistered Dietitian (RD)\n•\t3+ years of experience training and/or supporting insulin pump patients.\n•\tDirect experience working with healthcare providers in a diabetes care setting.\n•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\n•\tAbility to maintain all required professional licensure and Omnipod product certifications.\n•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\n________________________________________\nSkills & Competencies\n•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\n•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\n•\tConsultative, influence based approach to customer engagement and retention.\n•\tProven ability to build trust and long term relationships in a remote, phone based environment.\n•\tStrong problem solving, workflow optimization, and objection handling skills.\n•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\n•\tProficiency in Microsoft Office and Salesforce.\n•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\n________________________________________\nPhysical & Work Requirements\n•\tRemote position – must live in assigned geographic region \n•\tHome workspace must meet company security and productivity standards.\n•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\n•\tManual dexterity required for computer and headset use.\n•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed\u003Cp>Additional Information:\u003C/p>

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.\u003Cp>Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.\u003Cbr>\u003Cbr>We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!\u003C/p>\u003Cp>At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\u003C/p>\u003Cp>(Know Your Rights)\u003C/p>","Job SummaryClinical Retention SpecialistOverviewThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.________________________________________Key ResponsibilitiesClinical Expertise & Education•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.Customer & Healthcare Provider Engagement / Retention (Sales Based)•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. •\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.________________________________________Cross Functional Collaboration•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________Data Analysis & Documentation•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________Education & Experience•\tBachelor’s degree required.•\tActive, professional clinical credentials required, such as: o\tRegistered Nurse (RN)o\tRegistered Dietitian (RD)•\t3+ years of experience training and/or supporting insulin pump patients.•\tDirect experience working with healthcare providers in a diabetes care setting.•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.•\tAbility to maintain all required professional licensure and Omnipod product certifications.•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.________________________________________Skills & Competencies•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.•\tConsultative, influence based approach to customer engagement and retention.•\tProven ability to build trust and long term relationships in a remote, phone based environment.•\tStrong problem solving, workflow optimization, and objection handling skills.•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.•\tProficiency in Microsoft Office and Salesforce.•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.________________________________________Physical & Work Requirements•\tRemote position – must live in assigned geographic region •\tHome workspace must meet company security and productivity standards.•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.•\tManual dexterity required for computer and headset use.•\tAvailability for occasional evenings, weekends, holidays, and limited travel as needed

Clinical Retention Specialist\nOverview\nThe Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.\nThe ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.\n________________________________________\nKey Responsibilities\nClinical Expertise & Education\n•\tApplies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.\n•\tDeliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.\n•\tProvide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.\n•\tEducate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.\n•\tDetermines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines\n•\tDirectly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.\n•\tMaintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.\nCustomer & Healthcare Provider Engagement / Retention (Sales Based)\n•\tServes as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance\n\n•\tSupports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.\n\n•\tConduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.\n\n•\tUtilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.\n\n•\tIdentify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. \n\n•\tIdentifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.\n\n•\tDevelop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.\n\n•\tPartner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption\n\n•\tShare compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.\n________________________________________\nCross Functional Collaboration\n•\tCollaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.\n\n•\tPartner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.\n\n•\tIdentify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.\n\n•\tContribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.\n\n•\tSupport clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________\nData Analysis & Documentation\n•\tAccurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.\n•\tReviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.\n\n•\tParticipate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.\n\n•\tShares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________\nEducation & Experience\n•\tBachelor’s degree required.\n•\tActive, professional clinical credentials required, such as: \no\tRegistered Nurse (RN)\no\tRegistered Dietitian (RD)\n•\t3+ years of experience training and/or supporting insulin pump patients.\n•\tDirect experience working with healthcare providers in a diabetes care setting.\n•\tCurrent Certified Diabetes Care and Education Specialist (CDCES) credential required.\n•\tAbility to maintain all required professional licensure and Omnipod product certifications.\n•\tDemonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.\n________________________________________\nSkills & Competencies\n•\tStrong clinical acumen with expertise in diabetes technology and data interpretation.\n•\tExcellent phone presence with exceptional interpersonal, customer service, and communication skills.\n•\tConsultative, influence based approach to customer engagement and retention.\n•\tProven ability to build trust and long term relationships in a remote, phone based environment.\n•\tStrong problem solving, workflow optimization, and objection handling skills.\n•\tSelf directed, process oriented, and adaptable in a fast paced retention focused setting.\n•\tProficiency in Microsoft Office and Salesforce.\n•\tPrior industry, commercial, or sales adjacent clinical experience strongly preferred.\n________________________________________\nPhysical & Work Requirements\n•\tRemote position – must live in assigned geographic region \n•\tHome workspace must meet company security and productivity standards.\n•\tAbility to sit and speak on the phone for extended periods during scheduled shifts.\n•\tManual dexterity required for computer and headset use.\n•\tAvailability for occasional evenings, weekends, holidays, and limited travel as neededAdditional Information:

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.(Know Your Rights)","2026-08-27 11:32:12","2026-08-27T09:32:12.000Z",79300,118900,{"jsonldValid":13,"jsonld":65},{"id":75,"slug":76,"title":77,"companyname":60,"companylogo":61,"companyTagline":62,"companyIndustry":63,"city":64,"country":65,"remote":13,"employmentType":78,"department":16,"content_html":67,"content_text":68,"years":19,"createdAt":38,"updatedAtISO":69,"postedAtISO":70,"hasSalary":13,"salaryMin":71,"salaryMax":72,"currency":23,"isPaid":13,"schema":79},"427b8ad89688fcc98e385f28ca0ea8d14d168b75b305a371c6f0a025388b9031","clinical-retention-specialist-west-ca-az-co-hi-id-ks-at-insulet-corporation-e5613b37c8","Clinical Retention Specialist (West-CA, AZ, CO, HI, ID, KS)",[15],{"jsonldValid":13,"jsonld":65},{"id":81,"slug":82,"title":83,"companyname":84,"companylogo":85,"companyTagline":86,"companyIndustry":87,"city":88,"country":89,"remote":13,"employmentType":90,"department":16,"content_html":91,"content_text":92,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":93,"isPaid":13,"schema":94},"280220021cffc2107c8f395488ff25dcb4a8d03591f48bb8690663c5fc3ae97a","crm-digital-product-manager-castrol-at-bp-c80d063eb5","CRM Digital Product Manager - Castrol","bp","https://logo.clearbit.com/bp.com","Reimagining energy for people and our planet #bpNetZero","Oil and Gas","India - Pune","India",[15],"\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>IT&S Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003C/h1>\u003Ch1>Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Shift timing : UK shift \u003C/b>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>About the role:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Key Accountabilities:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Understand external digital world - specifically new technologies, trends and applications\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutions\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Support the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM Strategy\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Develop a Castrol digital roadmap for CRM within sales and service areas\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work in partnership with development team to prioritise, co-develop and deploy digital products for market rollout\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Understand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solution\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU teams to activate, scale and manage digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify the right KPIs and track delivery for MVP and for transfer to BAU organisation\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work within relevant teams to ensure digital technologies are used and applied as required\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Act as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational change\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeys\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Hold customers accountable for aligning with digital Rules of the Game\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within Castrol\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>Note: Incumbent may be required to support multiple projects\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>You will work with :\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Work with PU/Market to deploy the CRM(Salesforce) solutions and IT tools\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Education\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Degree or equivalent experience or equivalent business qualification(s) is desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Exp\u003C/b>\u003C/u>\u003Cu>\u003Cb>erience\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Shown capability in digital product management or digital product ownership\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>E2E customer experience design / management experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Offer development & Innovation experience – in particular where enabled through digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Digital marketing/CRM experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Experience in Agile (e.g. Scrum) techniques desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Skills & Proficiencies\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Development of Digital Marketing Activities: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Project and Relationship Management: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Generating and applying insights – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer experience metrics – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer journey mapping – Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Loyalty management – Skillful\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Why join our team?\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!\u003C/h1>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is not available for remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>.\u003C/p>
\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>","Job Family Group: IT&S GroupJob Description: Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!Shift timing : UK shift About the role:This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.Key Accountabilities:Understand external digital world - specifically new technologies, trends and applicationsIdentify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutionsSupport the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM StrategyDevelop a Castrol digital roadmap for CRM within sales and service areasWork in partnership with development team to prioritise, co-develop and deploy digital products for market rolloutUnderstand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solutionWork with PU teams to activate, scale and manage digital touchpointsIdentify the right KPIs and track delivery for MVP and for transfer to BAU organisationWork within relevant teams to ensure digital technologies are used and applied as requiredAct as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational changeWork with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeysHold customers accountable for aligning with digital Rules of the GameIdentify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within CastrolNote: Incumbent may be required to support multiple projectsYou will work with :Work with PU/Market to deploy the CRM(Salesforce) solutions and IT toolsEducationDegree or equivalent experience or equivalent business qualification(s) is desirableExperienceShown capability in digital product management or digital product ownershipE2E customer experience design / management experienceOffer development & Innovation experience – in particular where enabled through digital touchpointsDigital marketing/CRM experienceExperience in Agile (e.g. Scrum) techniques desirableSkills & ProficienciesDevelopment of Digital Marketing Activities: MasteryProject and Relationship Management: MasteryGenerating and applying insights – SkillfulCustomer experience metrics – SkillfulCustomer journey mapping – MasteryLoyalty management – SkillfulWhy join our team?We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!Travel Requirement:Negligible travel should be expected with this roleRelocation Assistance:This role is eligible for relocation within countryRemote Type:This position is not available for remote workingSkills:.
​Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.","INR",{"jsonldValid":25,"jsonld":95},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"CRM Digital Product Manager - Castrol\",\"description\":\"\u003Cp>\u003Cb>Job Family Group: \u003C/b>\u003C/p>IT&S Group\u003Cp>\u003Cbr>\u003Cb>Job Description: \u003C/b>\u003C/p>\u003Ch1>\u003C/h1>\u003Ch1>Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Shift timing : UK shift \u003C/b>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>About the role:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>This role will handle and develop digital products at a global Castrol level, focused on the CRM and overall customer experience realm. It will identify innovative digital approaches and tools for meeting customer needs within offers and journeys. The Digital Product Manager will work in partnership with Technology and Business teams, co-develop and deploy digital products for market rollout. The Digital Product Manager acts as an interface with development team to ensure Castrol leverages existing capabilities and best practice to drive transformational change, as well as work with other Castrol global teams to integrate digital touchpoints into seamless customer journeys.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Key Accountabilities:\u003C/b>\u003C/u>\u003C/h1>\u003Ch1>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Understand external digital world - specifically new technologies, trends and applications\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify best practice, benchmarking and potential partners and collaborators for developing and implementing digital solutions\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Support the integration of joined-up digital touchpoints, E2E journeys and data management into the CRM Strategy\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Develop a Castrol digital roadmap for CRM within sales and service areas\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work in partnership with development team to prioritise, co-develop and deploy digital products for market rollout\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Understand bp guidelines (I&E, Digital Security, GDPR), financial frameworks and processes to recommend the right approach for delivering the required solution\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU teams to activate, scale and manage digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify the right KPIs and track delivery for MVP and for transfer to BAU organisation\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work within relevant teams to ensure digital technologies are used and applied as required\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Act as an interface with wider technology team to ensure Castrol leverages existing capabilities and standard process and for driving transformational change\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Work with PU business customers across Automotive, Industrial and GME teams to integrate digital touchpoints into seamless customer journeys\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Hold customers accountable for aligning with digital Rules of the Game\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Identify opportunities to scale / consolidate / stop digital platforms within Castrol to ensure focus on fewer / better and to exploit global alignments within Castrol\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>Note: Incumbent may be required to support multiple projects\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>You will work with :\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Work with PU/Market to deploy the CRM(Salesforce) solutions and IT tools\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Education\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Degree or equivalent experience or equivalent business qualification(s) is desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Exp\u003C/b>\u003C/u>\u003Cu>\u003Cb>erience\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Shown capability in digital product management or digital product ownership\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>E2E customer experience design / management experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Offer development & Innovation experience – in particular where enabled through digital touchpoints\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Digital marketing/CRM experience\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Experience in Agile (e.g. Scrum) techniques desirable\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cu>\u003Cb>Skills & Proficiencies\u003C/b>\u003C/u>\u003C/h1>\u003Cul>\u003Cli>\u003Ch1>Development of Digital Marketing Activities: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Project and Relationship Management: Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Generating and applying insights – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer experience metrics – Skillful\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Customer journey mapping – Mastery\u003C/h1>\u003C/li>\u003Cli>\u003Ch1>Loyalty management – Skillful\u003C/h1>\u003C/li>\u003C/ul>\u003Ch1>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>\u003Cb>Why join our team?\u003C/b>\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.\u003C/h1>\u003Ch1>\u003C/h1>\u003Ch1>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!\u003C/h1>\u003Cp>\u003Cbr>\u003Cb>Travel Requirement:\u003C/b>\u003C/p>Negligible travel should be expected with this role\u003Cp>\u003Cbr>\u003Cb>Relocation Assistance:\u003C/b>\u003C/p>This role is eligible for relocation within country\u003Cp>\u003Cbr>\u003Cb>Remote Type:\u003C/b>\u003C/p>This position is not available for remote working\u003Cp>\u003Cbr>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cp>.\u003C/p>
\u003Cp>​\u003Cbr>\u003Cb>Legal Disclaimer:\u003C/b>\u003C/p>\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\u003Cbr>\u003Cbr>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:13.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"bp\",\"sameAs\":\"http://www.bp.com\",\"logo\":\"https://logo.clearbit.com/bp.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"bp\",\"value\":\"280220021cffc2107c8f395488ff25dcb4a8d03591f48bb8690663c5fc3ae97a\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"India - Pune\",\"addressCountry\":\"IN\"}}}",{"id":97,"slug":98,"title":99,"companyname":100,"companylogo":101,"companyIndustry":102,"city":103,"country":104,"remote":25,"employmentType":105,"department":16,"content_html":106,"content_text":107,"years":19,"createdAt":38,"updatedAtISO":69,"postedAtISO":70,"hasSalary":13,"salaryMin":108,"salaryMax":109,"currency":23,"isPaid":13,"schema":110},"a6add66c7ad358baad471257fb6c948e9182fa94b401f3741b0691a63029d75a","group-retention-executive-at-humana-2997338692","Group Retention Executive","Humana","https://logo.clearbit.com/careers.humana.com","Insurance","Remote Nationwide","Nationwide",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003Cp>Humana is looking for a dedicated, detail-oriented, and responsible \u003Cb>Group Retention Executive \u003C/b>who is looking for an opportunity for growth in a progressive organization.\u003C/p>\u003Cp>The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003C/p>\u003Cp>\u003Cb>\u003Ci>Responsibilities Include:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.\u003C/li>\u003Cli>Build relationships with brokers and agents.\u003C/li>\u003Cli>Achieve retention sales goals and add on sales goals for defined book of business.\u003C/li>\u003Cli>Develop and oversee customer retention campaigns.\u003C/li>\u003Cli>Product Lines: Dental, Vision, Life, Disability, and EAP\u003C/li>\u003Cli>Liaison between assigned clients and Humana internal areas for escalated issues.\u003C/li>\u003Cli>May represent Humana at community events, associations and industry organizations.\u003C/li>\u003Cli>Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.\u003C/li>\u003Cli>Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>\u003Ci>Required Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>2+ years' experience selling or retaining within the employer group insurance environment.\u003C/li>\u003Cli>Understanding of employer procurement process\u003C/li>\u003Cli>Client management experience\u003C/li>\u003Cli>Business and Financial Acumen\u003C/li>\u003Cli>Develop positive, collaborative client relationships.\u003C/li>\u003Cli>Active life and health license\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Preferred Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong communicator- written, verbal and presentation skills\u003C/li>\u003Cli>Bi-lingual (English/Spanish)\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.\u003Cp>\u003Cbr> \u003C/p>$48,800 - $115,900 per year\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Humana is looking for a dedicated, detail-oriented, and responsible Group Retention Executive who is looking for an opportunity for growth in a progressive organization.The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Responsibilities Include:Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.Build relationships with brokers and agents.Achieve retention sales goals and add on sales goals for defined book of business.Develop and oversee customer retention campaigns.Product Lines: Dental, Vision, Life, Disability, and EAPLiaison between assigned clients and Humana internal areas for escalated issues.May represent Humana at community events, associations and industry organizations.Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.Use your skills to make an impact  Required Qualifications:2+ years' experience selling or retaining within the employer group insurance environment.Understanding of employer procurement processClient management experienceBusiness and Financial AcumenDevelop positive, collaborative client relationships.Active life and health licensePreferred Qualifications:Strong communicator- written, verbal and presentation skillsBi-lingual (English/Spanish)Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements. $48,800 - $115,900 per year Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",48800,115900,{"jsonldValid":25,"jsonld":111},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Group Retention Executive\",\"description\":\"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003Cp>Humana is looking for a dedicated, detail-oriented, and responsible \u003Cb>Group Retention Executive \u003C/b>who is looking for an opportunity for growth in a progressive organization.\u003C/p>\u003Cp>The Group Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.\u003C/p>\u003Cp>\u003Cb>\u003Ci>Responsibilities Include:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.\u003C/li>\u003Cli>Build relationships with brokers and agents.\u003C/li>\u003Cli>Achieve retention sales goals and add on sales goals for defined book of business.\u003C/li>\u003Cli>Develop and oversee customer retention campaigns.\u003C/li>\u003Cli>Product Lines: Dental, Vision, Life, Disability, and EAP\u003C/li>\u003Cli>Liaison between assigned clients and Humana internal areas for escalated issues.\u003C/li>\u003Cli>May represent Humana at community events, associations and industry organizations.\u003C/li>\u003Cli>Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.\u003C/li>\u003Cli>Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>\u003Ci>Required Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>2+ years' experience selling or retaining within the employer group insurance environment.\u003C/li>\u003Cli>Understanding of employer procurement process\u003C/li>\u003Cli>Client management experience\u003C/li>\u003Cli>Business and Financial Acumen\u003C/li>\u003Cli>Develop positive, collaborative client relationships.\u003C/li>\u003Cli>Active life and health license\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Preferred Qualifications:\u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong communicator- written, verbal and presentation skills\u003C/li>\u003Cli>Bi-lingual (English/Spanish)\u003C/li>\u003C/ul>Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.\u003Cp>\u003Cbr> \u003C/p>$48,800 - $115,900 per year\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>\",\"datePosted\":\"2026-08-27T09:32:12.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Humana\",\"sameAs\":\"https://careers.humana.com/\",\"logo\":\"https://logo.clearbit.com/careers.humana.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Humana\",\"value\":\"a6add66c7ad358baad471257fb6c948e9182fa94b401f3741b0691a63029d75a\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Nationwide\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Nationwide\"}}}",1787839257900]